Position Overview
The Housekeeping Coordinator is responsible for ensuring the department achieves the highest level of service delivery through effective communication and follow up. Critical aspects of the role are communicating room status, receiving & dispatching requests / tasks to all key contacts; ensuring a smooth and efficient operation of the department.
客房部協(xié)調(diào)員的主要職責(zé)是客房部每日運營的協(xié)調(diào)工作。客房部協(xié)調(diào)員負責(zé)通過高效的溝通和跟進確保部門達到最高的服務(wù)水平。這個角色在溝通客房狀態(tài)、通過主要聯(lián)系人接收和派發(fā)工作請求、確保部門順暢的運行方面起到關(guān)鍵性作用。
The Role
Check and Read email ensuring that all work related information are noted and pass onto the Housekeeping Team Leader / Housekeeping Manager / Director of Housekeeping
檢查并閱讀所有郵件并確保將接收到與工作相關(guān)的所有信息傳達給客房部主管、客房部經(jīng)理、客房部總監(jiān)
Allocate Room Assignments, and ensuring that important information such departure time and arrival times and any Special Requests are noted on Housekeeping Attendants and Team Leaders list and highlighted
為客房服務(wù)員分配工作,確保重要信息如退房時間、到達時間和任何特殊要求傳達到客房服務(wù)員和主管,并對重要信息進行強調(diào)。
Answer all housekeeping office incoming telephone calls correctly recording messages and deliver promptly
接聽所有客房部辦公室的來電,做出正確的記錄并及時傳達
Maintain an accurate record of out of order, VIP, Long stay, repeat guest, expected arrivals and departures, function and group rooms, do not disturb rooms, guest profile
對客房的信息和客人信息如故障房、VIP、常住客人、熟客、預(yù)計到達和離店、功能房和團隊房、請勿打擾房、客人檔案等保持準(zhǔn)確的記錄
Ensure that all resort key procedures are followed carefully and maintain efficiently
確保仔細認真地遵守酒店的鑰匙/房卡管理程序并有效地維護
Prepare the daily work allocation for room attendants and maintain all necessary books required for daily control
每天為客房服務(wù)員的工作分配做準(zhǔn)備,并且維持對所有必要的工作內(nèi)容進行紀要以便于管理監(jiān)督
Talent Profile
Highly effective communication skills
高效的溝通能力
Excellent organization skills
良好的組織能力
Proficient in English
熟練的英語
Familiar with Microsoft Office: Word, Excel, PowerPoint
熟悉Microsoft辦公軟件:Word, Excel, PowerPoint
Approximately 1-year experience or newly graduate from university
要求約1年的工作經(jīng)驗或者大學(xué)應(yīng)屆畢業(yè)生