KEY RESULT AREAS 關(guān)鍵領(lǐng)域 1.Conduct all preparatory work in a timely and effective manner according to standards and requirements. 依照標準及要求及時有效的進行所有準備性工作。 2.To engage in food and beverage service delivery?according to specified standards and?procedures. 按照指定的服務(wù)標準及流程從事餐前準備。 3.To have thorough knowledge of the menu, beverage menu?and wine list and to be able to respond to guest inquiries. 熟悉菜單，飲料單及酒水單并能夠正確的回應(yīng)客人的需求。 4.To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service. 以高效、友好、切實的服務(wù)達到并超越客人的期望。 5.Coordinate with relevant departments such as kitchen, steward, bar, housekeeping and engineering to ensure?the operation runs smoothly. 與廚房、管事部、酒吧，客房部及工程部等相關(guān)部門協(xié)調(diào)以確保每日運營順利進行。 PERSONAL SPECIFICATION 職位要求 1.Contribute to the morale and team spirit of the hotel by maintaining good relationships with associates. 和同事保持良好的關(guān)系以促進酒店的士氣和團隊精神。 2.Performs additional duties as directed by supervisors. 按照上級指示完成額外的工作職責(zé)。 3.Make appropriate suggestions and recommendations to captains for the general improvement of the hotel. 為了酒店的改進與提升向領(lǐng)班提出合理的意見和建議。 4.Is fully conversant with all health and safety, fire and emergency procedures. 熟悉掌握酒店在食品健康安全方面、火災(zāi)和緊急情況方面的處理程序。 5.Maintain a high standard of personal hygiene, uniform, and body language. 保持個人衛(wèi)生、衣著和舉止方面的高標準。