【崗位職責(zé)】 1、負(fù)責(zé)餐飲部行政管理工作,制定并實施餐飲經(jīng)營的所有計劃； 2、負(fù)責(zé)實現(xiàn)部門的營業(yè)收入指標(biāo)和利潤指標(biāo)； 3、協(xié)助總經(jīng)理做好相關(guān)年度、季度、月度營業(yè)計劃并提出經(jīng)營、管理相關(guān)的意見或建議； 4、抓好管理人員的基本建設(shè)和企業(yè)人才梯隊培養(yǎng)，熟悉和掌握管理人員的思想狀況、工作表現(xiàn)和為務(wù)水平，注意培訓(xùn)、考核和選拔人材。 5、協(xié)調(diào)與其他部門的工作關(guān)系，確保賓客得到滿意的餐飲產(chǎn)品和良好的服務(wù)； 6、制定餐廳推銷策略，督促員工做好食品飲料的推銷工作，提高餐飲銷售收入； 7、建全物資管理制度，對餐廳的設(shè)備、物資、用具等嚴(yán)格管理。 【崗位要求】 1、2年以上奢華品牌同崗位工作經(jīng)驗； 2、精通本部門的業(yè)務(wù)知識，熟練掌握餐飲和廚房的管理技巧。 3、具有食品原材料加工、餐飲成本核算方面的知識。掌握各種產(chǎn)品配方、各種食品原材料出料率標(biāo)準(zhǔn)，控制產(chǎn)品質(zhì)量和成本消耗。 4、具有社會活動能力、組織領(lǐng)導(dǎo)工作能力和實際工作能力；善于調(diào)動餐飲部各級管理人員的積極性。

Job Requirements 崗位要求： At least 3-5 years working experience with international brand hotel 同崗位的國際品牌酒店工作經(jīng)驗3-5年以上 Fluent in English 流利的英語說些能力 Careful, thoughtful, familiar with local market 細心，周到，熟悉本地市場 Key Result Areas 主要職責(zé)： A. Group HR-Operations集團人力資源部運營 1. Develop and manage HR policies and procedures in line with corporate standards. 建立并管理人力資源政策與程序與集團標(biāo)準(zhǔn)保持一致。 2. Prepare all local contracts and benefit schedules as per group standards and follow up with any queries this includes tracking of duration of GM/Hotel EXCOM contracts and to raise to Group HR. 按照集團標(biāo)準(zhǔn)準(zhǔn)備所有的本地合同及福利計劃，并跟進相關(guān)的問題。這包括跟進總經(jīng)理/酒店行政委員會成員的合同期，并遞交給集團人力資源部。 3. Provide advice to the management team and associates on BTHR HR policies and group standards. 給酒店及員工提供人力資源政策及集團標(biāo)準(zhǔn)的建議。 4. Provide HR administration support e.g. investigate associates’ grievances, explaining policies to property HR associates etc. 提供人力資源行政事務(wù)的支持，如員工申述調(diào)查，給酒店的員工解釋人力資源政策等。 5. Assess organizational development needs & appropriately identify development activities that will support the growth of local resources in order to improve the overall efficiency & capability of the resources for business success. 評估組織發(fā)展需求及適當(dāng)?shù)耐桨l(fā)展活動來支持本地資源的發(fā)展，從而為營運的成功全面提高項目資源的有效性及可行性。 6. Implement procedures & practices in Yunnan that encourage a high performing culture to ensure the Yunnan properties optimize its human resources for business success. 執(zhí)行政策與程序，從而建立一個高標(biāo)準(zhǔn)的文化確保項目為業(yè)務(wù)成功執(zhí)行人力資源最優(yōu)化。 7. Work with Group HR in the recruitment of key positions for Property. This includes conducting reference checks and any other pre-employment verification required. 與集團人力資源部緊密配合，負(fù)責(zé)關(guān)鍵人員的招聘。這包括完成背景調(diào)查及任何其它籌建期要求的審核項目。 8. Ensure our property are in full compliance with all Group HR policies. 確保酒店完全按照集團人力資源政策執(zhí)行。 9. Maintains efficient administration within the department preparing and submitting operational reports on time. 在部門內(nèi)部保持有效的行政管理，及時準(zhǔn)備及遞交運營報告。 10. Special projects / ad-hoc assignments as and well assigned. 特別項目/工作安排。 B. Benefits & Administration福利與行政 1. Review internal and external compensation & benefits market data, including relativities, in order to ensure our properties remain competitive in the market place & are able to attract & retain personnel. 回顧當(dāng)?shù)厥袌鰞?nèi)部及外部的薪酬福利，包括相關(guān)性，以確保我們的酒店在市場上有競爭力及可以吸引和保留人才。 2. Research and undertake regular local salary review / surveys such as Associate Benefits Survey etc. 調(diào)查及負(fù)責(zé)定期的當(dāng)?shù)厥袌鲂匠暾{(diào)查及回顧，如員工福利調(diào)查等。 3. Oversee or work with Financial Controller on the centralized payroll for properties. 與財務(wù)總監(jiān)一起監(jiān)督酒店的薪資管理。 4. Annual Salary Review (summarize submissions etc.) for hotel EXCOM. 給酒店行政委員會提供年度薪資回顧（總述意見書等）。

1.To be responsible for the Revenue Management & Distribution of hotels/resorts in specified regions to achieve and exceed RevPAR targets throughout the year, year-on-year. 通過收益管理和分銷管理以達到酒店全年所制訂的每間客房平均收益 2.Ensure on-property rate management, of specified region, is effectively implemented at benchmark: 85% and in alignment with the Group’s strategies and doctrines. 確保酒店的價格管理，在特別的階段，有效執(zhí)行我們的門市價并能85%的確保集團的方針政策 3.Quarterly audit on hotels/resorts, of specified region, on adherence of Corporate SOP in revenue management and distribution processes. 季度的內(nèi)審，在指定的區(qū)域，堅持集團在收入管理和分銷渠道的標(biāo)準(zhǔn)執(zhí)行流程 4.To continually identify optimum price points and improving rate parity in our hotels/resorts throughout the year.持續(xù)性的確定最佳的銷售價位并提高全年價格的公平性 5.On a daily basis, review the monthly forecast, budget and strategies of hotels/resorts, in your specified region, and recommend wherever necessary the yield management restrictions, closed-out dates, and inventory control issues 每天進行月度預(yù)測，預(yù)算和酒店的銷售策略，在指定的區(qū)域推薦必要的產(chǎn)量管理，房間管理 6.Guided by the directions and strategies communicated by the group - Director, Revenue Management and Distribution; manage, develop and train the hotels/resorts Revenue Associate(s), in your specified region to achieve and exceed RevPAR targets throughout the year. 在集團收益管理總監(jiān)的直接指導(dǎo)下，發(fā)展和培訓(xùn)酒店的收益員工在指定的區(qū)域里達到全年所制定的每間客房平均收益 7.Guided by the directions and strategies as communicated by the group - Director, Revenue Management and Distribution; accurately forecasts business outlook; business on-the-books, booking volume/channels with the hotels/resorts in your specified region. 在集團收益管理總監(jiān)的直接指導(dǎo)下，精準(zhǔn)的預(yù)測酒店未來的入住率,訂房量，訂房渠道

崗位職責(zé) 1.根據(jù)酒店銷售目標(biāo)，制定年度市場公關(guān)宣傳計劃，以支持市場銷售總監(jiān)完成銷售目標(biāo)，得到最多的收入; 2.與媒體、本地社區(qū)、客戶及集團總部保持密切聯(lián)系，代表并宣傳酒店形象; 3.管理市場傳訊部，并保證每天的工作及時地完成; 4.保證所有的宣傳資料和廣告都達到集團的標(biāo)準(zhǔn)，維護酒店的正確形象和定位。; 5.開拓并實施公關(guān)活動，負(fù)責(zé)制作促銷資料、媒體宣傳資料及安排媒體對酒店的報道; 6.對酒店信息、印刷品等公共資料負(fù)責(zé)，符合集團及品牌標(biāo)準(zhǔn)，并收集掌控競爭對手及市場。 崗位要求: 1.對酒店信息、印刷品等公共資料負(fù)責(zé)，符合集團及品牌標(biāo)準(zhǔn)，并收集掌控競爭對手及市場; 2.對本地及酒店市場有基本的了解; 3.必須具備優(yōu)秀的中，英文讀寫能力; 4.掌握并具有互聯(lián)網(wǎng)及其它主要電腦軟件方面的知識和經(jīng)驗; 5.在國際聯(lián)號酒店集團擔(dān)任類似的工作崗位，具有至少2年的經(jīng)驗。

About Four Seasons Hotels and Resorts At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About Four Seasons Hotel Suzhou Four Seasons Hotel Suzhou is a luxury island retreat fully commanding a 30 acre (12 hectare) private island on the scenic Jinji Lake. Set to open in the second half of 2023, the Hotel will have over 200 well-appointed rooms, suites and private villas, lush gardens, indoor and outdoor pools offering a lifestyle that is uniquely Suzhou and uncompromising service that is uniquely Four Seasons. Job Description The Four Seasons Hotel Suzhou is looking for Sales Manager who shares a passion for excellence and who infuse enthusiasm into everything they do. We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates: ? Commitment to supportive teamwork and open communication ? Responsibility for ongoing enhancement of their skills and performance ? Recognition of personal accountability for their own actions and the outcomes of those actions ? An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company Job Summary To achieve pre-determined revenue targets while maintaining appropriate sales programmers and handling multi-faceted projects. Requirements We are looking for individuals who are strategic, have strong business acumen, good communication, and interpersonal skills. ? At least 2~3 years Sales experience, preferably in an international luxury hotel. ? Self-driven and a strategic resourcing professional. ? Familiar with the Jiangsu/Zhejiang/Shanghai Market. ? Able to work independently and under pressure in a fast pace working environment ? Good team spirit, multi-tasking, cooperative with good communication and interpersonal skills. ? Excellent organizational skills and attention to detail. ? Strong supervisory and leadership skills. ? Proficient with Microsoft Office Suite and related software. ? A Good command of both written and spoken Chinese and English. ? Mandarin Speaking and Work authorization in China is a must. Join us and Enjoy… ? An opportunity to build a life-long career with global potential and a real sense of pride in work well done ? Best-in-industry training ? Complimentary stays at Four Seasons properties (based on availability) with discounted meals ? Incentive bonus/ competitive salaries ? Employee service awards ? Annual employee party/ social and sporting events Learn more about what it is like to work at Four Seasons – Visit us: Official Website: http://www.fourseasons.com/careers/ LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts

崗位職責(zé) 1.全面負(fù)責(zé)餐飲部推銷、預(yù)訂工作； 2.制定餐飲銷售的市場推銷計劃、簡歷并完善餐飲銷售部工作程序和標(biāo)準(zhǔn)，制定宴會銷售部規(guī)章制度并指揮實施； 3.參加酒店管理人員會議、完成上傳下達工作； 4.安排布置并督導(dǎo)下屬人員的正常工作； 5.建立改善宴會日記、客戶合同存檔、宴會訂單和預(yù)報單的存檔記錄，使之成為有效的工作程序和管理手段； 6.與餐飲部總監(jiān)和行政總廚溝通協(xié)調(diào)，共同議定宴會菜單及價格； 7.與其他部門溝通、協(xié)調(diào)、密切配合； 8.定期對下屬進行績效評估，按獎懲制度實施獎懲，并加強對員工的培訓(xùn)工作、提高員工素質(zhì)。 崗位要求 1.具有酒店餐飲銷售崗位工作經(jīng)驗，能結(jié)合行業(yè)特點開展整體市場營銷工作，有一定的客戶積累，團隊合作精神； 2.對高檔餐飲的組織及執(zhí)行有豐富的經(jīng)驗； 3.具有較強的管理能力、判斷和決策能力、人際溝通協(xié)調(diào)能力、計劃與執(zhí)行能力； 4.工作細致、嚴(yán)謹(jǐn)，并具有戰(zhàn)略前瞻性思維。

This position can be one of? Corporate , Travel or MICE . 此職位可包含但不僅限于公司、旅行社、會務(wù)方向。 1.Sales Management.銷售管理: - Implement all sales action plans relate to his/her zoning areas as outlined.擬定相關(guān)銷售計劃。 - Plan sales call activities under the direct approval of DOS to major marketing areas, calling on existing and potential accounts within their specific areas.擬定銷售總監(jiān)審核的主要市場電話銷售計劃，致電潛在客戶并有針對性的進行銷售。 - Provide information on changing market conditions, including trends in the competition, as a result of direct mail. Arrange an accompany clients on fam/site inspection tour.以直接郵件的方式提供市場變動的相關(guān)信息，包括競爭對手的趨勢等。安排和陪同客戶進行酒店的免費參觀住宿等行程。 2.Sales Targets: To achieve sales objective and goal to generate maximum high yield in accordance with the specific sales action plan.銷售目標(biāo)：達到銷售目標(biāo)并保證與銷售計劃保持一致的高產(chǎn)量。 3.Sales Coverage: Corporate Segment, Government and Embassy.銷售范圍：公司合作，政府接待和大使館。 - Cover market segments as directed and assigned by DOS.覆蓋銷售總監(jiān)直接劃分的市場。 4.Sales Promotion.銷售促銷: - Promote and distribute promotions to targeted accounts.促銷給予目標(biāo)客戶的相關(guān)促銷計劃。 5.Travel Agents/Airlines.旅行社/航空公司: - Ensure good relationship for sales activities, promotions, FAM trips.與團隊活動，促銷，參觀團等保持良好的合作關(guān)系。 6.Reports & Returns.報告與反饋: - Provide Feedback to DOS on changing market conditions, including trends in the competition, as a result in general market idea.將對市場相關(guān)信息的變化，競爭對手的趨勢和對市場的大致觀點提供給銷售總監(jiān)作為回饋意見。 7.Customer Relation: Maintain good contact with existing customers.客戶關(guān)系：與所有客戶保持良好的合作關(guān)系。 8.Competitors’ Activities.競爭對手動向: - Keep up with what competitors are doing in the marketplace, ensure our competitiveness at all time.保持對競爭對手市場動向得敏感度。 9.General Sales Agents旅行社: - Maintain a strong working relation and make use of their expertise to maximize sales force and sales coverage in their responsible markets.與旅行社保持最緊密的工作關(guān)系并確保將銷售工作深入到客戶的相關(guān)市場。 崗位要求 1.Associate degree or above. 全日制大專（含）以上學(xué)歷。 2.Minimum of 3 years Sales management experience. 至少3年的酒店銷售經(jīng)驗。 3.Must have the ability to understand local markets that affect the business of the hotel. 必須有能力了解及影響酒店業(yè)的當(dāng)?shù)厥袌銮闆r。 4.A strong understanding of overall hotel business. 有很強的星級酒店市場及生意拓展理念。 5.Ability to communicate at all levels. 優(yōu)秀的與各個階層的溝通能力。 6.Must be well-presented and professionally groomed at all times. 始終保持良好和專業(yè)的形象。 7.Ability to train and develop new team members. 有能力培養(yǎng)和發(fā)展團隊新成員。

About the role? The Guest Services Manager forms part of the Rooms Management team and manages the hotel lobby and arrival/departure experience of the hotel What you will do Trains and schedules the Guest Service Team. Supervises day-to-day performance of the staff. Coaches staff to achieve Benchmark standards. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Works harmoniously and professionally with co-workers and supervisors. Works closely with Front Desk, Reservations, and Security (ground and underground parking space) to assure smooth handling of guest arrivals and departures. Stores and retrieves guest luggage and packages. Utilizes a variety of software programs (Key, Opera, and Golden) to accurately input special arrangements the guest has made and to assure proper billing. Delegates appropriately, duties and responsibilities to equipped and resourced employees, nurturing and developing them whilst ensuring standards of operation and safety are maintained. Embraces and supports the Training initiatives and philosophies of the company and works closely with the L&D Manager and Departmental Trainers in the training and development of employees. Ensures employees have a complete understanding of Rules and Regulations, and that behavior complies. Proceed all other Essential Functions required to Guest Services employees?. Assists with the development of Guest Services employees?to work following the operational, financial, administrative philosophies ensuring employees are multi skilled and perform multi tasks. Through hands on management, supervises closely all Guest Services employees?in the performance of their duties in accordance with policies & procedures and applicable laws. Ensures employees have a complete understanding of Rules and Regulations, and that behavior complies. Monitors employee morale and provides mechanism for performance feedback and development. Conducts annual Performance Appraisals providing honest and appropriate feedback. Effectively communicates guiding principles and core values to all levels of employees. What you bring We are looking for individuals who are strategic, have strong business acumen, good communication, and interpersonal skills. At least 2~3 years of relevant work experience in a similar position and in the International Luxury Hotel. Self-driven and a strategic resourcing professional. Able to work independently and under pressure in a fast pace working environment. Good team spirit, multi-tasking, cooperative with good communication and interpersonal skills. Good command of both written and spoken Chinese and English. Mandarin Speaking and Work authorization in China is a must. What we offer:? Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resort Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals Employee service awards Annual employee party/ social and sporting events An opportunity to build a life-long career with global potential and a real sense of pride in work well done Schedule & Hours: This is a full time position shifts may vary and are arranged upon operation needs Kindly noted that this is a locally hired position and the relocation benefits will not be provided by the hotel. Work authorization in China is a must.

Job Purpose:? ? 工作目的 Organize marketing campaigns to have the intended product or service reach groups. 通過組織市場活動達到集團預(yù)期的目標(biāo)和服務(wù). KEY RESULT AREAS 主要工作職責(zé) 1.????Sales Management銷售管理: ?????? ? - Implement all sales action plans relate to his/her zoning areasas outlined ?????????????? 在所負(fù)責(zé)的職責(zé)區(qū)域進行銷售活動。? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?????? - Plan sales call activitiesunder the direct approval of DOSM to major marketing areas, calling on existingand potential accounts within their specific areas. ?????????????? 在銷售總監(jiān)的批準(zhǔn)下，在主要銷售區(qū)域計劃銷售拜訪活動，在其他區(qū)域?qū)撛诳蛻粢策M行相應(yīng)的銷售拜訪。 ?????? - Provide information onchanging market conditions, including trends in the competition, as a result ofdirect mail. Arrange an accompany clients on fam/site inspection tour. ????????????? 提供相應(yīng)的市場變換信息，包括競爭趨勢等，安排公司客戶和旅行社到酒店做現(xiàn)場考察。 2.??? Sales Targets: To achieve salesobjective and goal to generate maximum high yield in accordance with thespecific sales action plan. ?????? 銷售目標(biāo)：實現(xiàn)銷售目標(biāo)，根據(jù)具體的銷售行動計劃實現(xiàn)銷售量的最大化。 3.??? Sales Coverage: CorporateSegment, Travel Agent ?????? - Cover market segments asdirected and assigned by DOSM ????? 銷售范圍：企業(yè)市場，旅行社 ???????????? - 包含由銷售總監(jiān)直接指派的市場 4.??? Sales Promotion? 促銷 ?????? - Promote and distributepromotions to targeted accounts ?????????????? 及時把促銷信息發(fā)送給客戶 5.??? Travel Agents/Airlines 旅行社、航空公司 ?????? - Ensure good relationship forsales activities, promotions, FAM trips ?????????????? 確保與銷售活動，促銷活動與參觀團活動保持良好的合作關(guān)系 6.??? Reports & Returns 報告與回饋 ?????? - Provide Feedback to DOSM onchanging market conditions, including trends in the competition, as a result ingeneral market idea ?????????????? 針對不斷變化的市場環(huán)境像銷售總監(jiān)提供反饋信息，包括競爭趨勢對主要市場的影響 7.??? Customer Relation: Maintaingood contact with existing customers. ?????? 客戶關(guān)系： 與現(xiàn)有客戶保持良好的關(guān)系。 8.??? Training: 培訓(xùn) ?????? - Attend all training sessionsand courses, briefing a meetings as require. ???????????????? 參加相關(guān)培訓(xùn)，根據(jù)要求組織會議 ?????? - Put into practice alltraining received relating to job knowledge and skills and the hotel’s culture ????????????????? 把培訓(xùn)所獲得的工作知識，技能和酒店文化應(yīng)用到實際工作中 PERSONAL SPECIFICATION 個人能力描述 ·????ExcellentNegotiation skills 優(yōu)秀的談判技巧 ·????ExcellentCommunication skills 優(yōu)秀的溝通技巧 ·????Pleasantlypersonality, persistent 性格開朗，堅持不懈

Sales Manager/Executive-Corporate 銷售經(jīng)理/主任-公司 1.Constant customer contact directed towards existing customers and potential customers. 與既有的客戶和潛在的客戶及合作伙伴保持密切的聯(lián)系。 2.Identifies and handles sales leads effectively and efficiently. 高效認(rèn)知和掌握銷售線索。 3.Represents the hotel and participates in domestic and international sales activities.代表酒店參加國際及國內(nèi)的銷售活動。 4.Creative contribution to product and sales development.發(fā)揮創(chuàng)造力，為酒店的產(chǎn)品及部門做出應(yīng)有的貢獻。 5.Fulfils Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interviews. 仔細計劃與客戶的會面，對預(yù)定的客戶實施客戶關(guān)系管理，完成銷售目標(biāo)。

崗位職責(zé) 1、負(fù)責(zé)協(xié)調(diào)和督促各部門做好各種工作。協(xié)調(diào)各部門的工作關(guān)系，處理和解決發(fā)生的各種問題和突發(fā)的各類事件。 2、代表總經(jīng)理接待和迎送夜間到離店的重要賓客，檢查有關(guān)部門做好服務(wù)工作。 3、負(fù)責(zé)酒店各班次的質(zhì)量管理工作。 4、記錄當(dāng)天工作的重要情況，發(fā)現(xiàn)的問題及處理的意見和結(jié)果，及時遞交總經(jīng)理閱示。 崗位要求 1、有同崗位工作經(jīng)驗1年以上。 2、懂得酒店管理一般理論知識和酒店管理制度和工作規(guī)范。 3、熟悉各種應(yīng)急預(yù)案的內(nèi)容和程序，了解接待禮儀、禮節(jié)。 4、熟悉外事紀(jì)律，了解旅游法規(guī)，懂得治安、消防條例等法律、法規(guī)等基本知識。 5、具有較強的組織、指揮、協(xié)調(diào)和控制等方面的管理能力，能處理賓客投訴和突發(fā)事件。 6、會撰寫本職范圍內(nèi)的應(yīng)用文，語言清晰。

W Insider 時訊達人 The W Insider DIFFERENTIATES and ELEVATES the guest experience utilizing their CONNECTION to the LOCAL COMMUNITY and TRENDSETTERS, along with ANTICIPATION ofquest wishes, to LINK our quests in a meaningful way with the latest, newestand coolest, and provide INSINER ACCESS to a world of WOW-exclusiveexperiences, both in and out of the hotel, that are EXTRAOEDINARY unexpectedand surprising. 時訊達人按照對我們不停追求時尚潮流的客人的所有需求，提前預(yù)計，提供不同凡響的信息，內(nèi)幕，后街聯(lián)系；以使我們的客人能夠完美的體驗W酒店的不同凡響的，非常突出的體驗。

This position can be one of? Corporate , Travel or MICE . 此職位可包含但不僅限于公司、旅行社、會務(wù)方向。 1.Develop relevant sales plan.擬定相關(guān)銷售計劃。 2.Plan sales call activities under the direct approval of DOS to major marketing areas, calling on existing and potential accounts within their specific areas.擬定銷售總監(jiān)審核的主要市場電話銷售計劃，致電潛在客戶并有針對性的進行銷售。 3.Provide information on changing market conditions, including trends in the competition, as a result of direct mail. Arrange and accompany guests on hotel site inspection tour.以直接郵件的方式提供市場變動的相關(guān)信息，包括競爭對手的趨勢等。安排和陪同客戶進行酒店的免費參觀住宿等行程。 4.Sales Targets: To achieve sales targets and guarantee high yields with the specific sales action plan.銷售目標(biāo)：達到銷售目標(biāo)并保證與銷售計劃保持一致的高產(chǎn)量。 5.Promote and distribute promotions to targeted accounts.給予目標(biāo)客戶相關(guān)促銷計劃。 崗位要求 1.Associate degree or above. 全日制大專（含）以上學(xué)歷。 2.1-3 years Sales management experience. 1-3年的酒店銷售經(jīng)驗。 3.Must have the ability to understand local markets that affect the business of the hotel. 必須有能力了解，影響酒店業(yè)的當(dāng)?shù)厥袌銮闆r。 4.A strong understanding of overall hotel business. 有很強的星級酒店市場及生意拓展理念。 5·Ability to communicate at all levels. 優(yōu)秀的與各個階層的溝通能力。 6.Must be well-presented and professionally groomed at all times.始終保持良好和專業(yè)的形象。

Job Purpose:? ?? 工作目的 Responsible for the hotel's art, planning, advertising design, publicity and management work, to ensure the consistency of the hotel's internal and external image. 全面負(fù)責(zé)酒店的美工、策劃、廣告設(shè)計、宣傳與管理工作，確保酒店對內(nèi)對外形象的一致性。 KEY RESULT AREAS 主要工作職責(zé) 1.????To develop andfoster a positive image and relationship between the hotel and the public, i.e.vendors, suppliers, guests, clients and the community. Will function under thepreview of Area Director of Sales & Marketing 樹立飯店良好形象并與公眾（賣主、供應(yīng)商、客戶及社會）建立良好的關(guān)系 2.????The MarketingCommunications Manager performs her duties within the framework defined by theBanyan Tree Group, hotel norms and by internal rules and regulations asspecified by Director of Sales & Marketing 遵循集團和下屬酒店所列的各項規(guī)定及本酒店的規(guī)章制度，在市場銷售總監(jiān)具體指導(dǎo)下，履行自己的職責(zé) 3.????The MarketingCommunications Manager draws up the Public Relation action, advertising andmedia plan on an annual basis for the hotel 每年為飯店制定公關(guān)及媒體宣傳計劃 4.????Organize regularvisits by professional persons from the media and members of the trade to thehotel 定期組織新聞界和商界人士參觀飯店 5.????Ensures thatstationary and printed items are standardized and conforms to the Banyan Treestandards 確保所有文具和印刷品完全符合集團標(biāo)準(zhǔn) 6.????Ensure optimumpublicity is created for all major hotel happening 飯店的每次宣傳都有助于為飯店建立良好的聲望 7.????Supervise taking ofphotographs and prepare news release of events undertaken by the hotel 管理有關(guān)為飯店拍照撰寫的新聞事宜 8.????Organizes bothinternal and external PR activities. e.g. inter-departmental or in-houseactivities 組織店內(nèi)外公關(guān)活動，例如部門內(nèi)或店內(nèi)活動 PERSONAL SPECIFICATION 個人能力描述 ·????ExcellentNegotiation skills 優(yōu)秀的談判技巧 ·????ExcellentCommunication skills 優(yōu)秀的溝通技巧 ·????Pleasantlypersonality, persistent 性格開朗，堅持不懈

Chef de Partie, Green Room/Western Kitchen 英才餐廳/西廚房督導(dǎo) ???? ???全權(quán)負(fù)責(zé)酒店各餐廳區(qū)域的豐富食品準(zhǔn)備，當(dāng)其他部門的廚師缺席，自己可以代替。 ??????? 廚師在當(dāng)值時會被要求按照酒店規(guī)章制度表現(xiàn)得謙恭，安全和高效率的工作態(tài)度，以確保保持一?????????????? 個高質(zhì)量的服務(wù)水平。 ????? ??參與酒店運營物資及運營物品庫存盤點。 ??????? 熱愛“W”品牌及其生活方式，總是對市場潮流十分敏感，總是在關(guān)注新趨勢。

崗位要求 1、有相關(guān)餐廳管理工作經(jīng)驗； 2、較好的服務(wù)精神和溝通技巧； 3、配合部門人員安排和餐廳突發(fā)狀況的處理； 4、協(xié)助經(jīng)理完成部門各項指標(biāo)的制定與實施；    

Job Purpose:? ? 工作目的 Directs and supervises the actions of all attendants to ensure hotel guest satisfaction is achieved. 指導(dǎo)和管理所有服務(wù)員的行動，確保能夠達到酒店客人滿意度 KEY RESULT AREAS 主要工作職責(zé) 1.????Directs and controls all subordinate VillaAttendants to ensure that all day to day operational matters are handled ontime and guest expectations are met. 知道和控制所有下屬的服務(wù)員，確保每天的運營事宜得到及時處理和滿足客人需求。 2.????Assigns villas for cleaning as per schedules andmonitors the cleaning process. 按要求安排清潔和監(jiān)管清潔程序。 3.????Ensures that vacant rooms are cleaned on time,checks them on completion of cleaning and reports back to housekeeping oncecomplete. 確?？辗考皶r清潔，檢查清潔完成情況，完成時及時報告給辦公室。 4.????Reports engineering failures and breakdowns andfollows up on repair schedules 報告工程缺陷，跟進維修的進度。 5.????Oversees the cleanliness and maintenance ofhousekeeping pantries ensuring par stocks are properly in order 監(jiān)督客房部工作間的干凈和維護，確保物品擺放有序。 6.????Monitor plant condition and report any problems tosupervisor immediate. 監(jiān)管植物狀況，發(fā)現(xiàn)問題立即報告給上級主管。 7.????Oversees the mini bar operation ensuring bars arerestocked in a timely and efficient manner. 監(jiān)管小酒吧的運營，確保酒吧的補充及時有效。 8.????Oversees the issuing, controlling and application ofhousekeeping cleaning chemicals. 監(jiān)管客房部清潔用品的發(fā)放，控制和使用。 PERSONAL SPECIFICATION 個人能力描述 ·???? ExcellentEnglish language skills 優(yōu)秀的英語技能 ·???? Goodcustomer relations skills 良好的與客人溝通技能 ·???? Positiveoutgoing personality 積極的開朗的外向型的個性 ·???? Abilityto lead, motivate and develop a team of individuals 領(lǐng)導(dǎo)團隊的每個人，積極學(xué)習(xí)，發(fā)展自我的能力.

崗位職責(zé)/職位描述 To have complete knowledge of the operational systems at Front Office. 全面掌握前廳部操作系統(tǒng)專業(yè)知識。 Notes, collects and actions on any guests preferences. 確保賓客喜好表的記錄， 收集和行動實施。 Ensures all interactions with guests are handled professionally and with care adhering to hotel policies and procedures. 根據(jù)酒店的政策和程序確保專業(yè)地處理與客人的關(guān)系，并且關(guān)心客人。 Supervises Front Desk operation and workflow to maximize guests satisfaction. 管理前臺營運和工作流程，最大限度的使賓客滿意。 Encourages staff to make decisions at customer contact, and ensures staff is aware of the responsibility and established authority limits at all times. Personally attends to all guest complaints immediately and initiates immediate resolution. 鼓勵員工在對客服務(wù)時做出決定，確保每位員工每時每刻知道自己的職責(zé)和權(quán)限。能夠迅速處理客人的投訴并有效及時地解決。 Performs other duties as may be required by management from time to time. 履行上級要求的其他職責(zé)。 Ensures that shift reports are printed and traces are followed up accordingly. 確保每個班次打印報表，跟進事宜報表。 Is responsible for the inventory and control of stationery and collaterals for Front Desk use. 負(fù)責(zé)前臺使用的文具和印刷品的庫存。 CHARACTERISTICS REQUIRED 要求 ·???????? Presentable. 良好的外貌 ·???????? Communication skills. 溝通良好 ·???????? Good Health. 身體健康 ·???????? Articulate. 語音清晰 ·???????? Has a rather good grasp of both written and spoken English.?相當(dāng)好的英文口語及書寫領(lǐng)會能力 ·???????? Knowledge of computer.?電腦知識 ·???????? Able to work flexible hours.?能適應(yīng)靈活的工作時間 ·???????? Willing to work long hours.?能夠適應(yīng)長時間工作

Job Purpose:? ? 工作目的 Under the general guidance of Reservation Manager, To maximize the yield of the hotel by directing, controlling and coordinating all reservation activities for Hotel.??? 在預(yù)訂部經(jīng)理領(lǐng)導(dǎo)下，控制，協(xié)調(diào)所有預(yù)訂工作，使酒店收益最大化 KEY RESULT AREAS 主要工作職責(zé) 1.?????? Directs and co-ordinates subordinate reservation staff to ensure that day to day operational matters are handled on time. 指揮，監(jiān)督，協(xié)調(diào)屬下員工確保工作能夠有序地進行 2.?????? Handles all reservation correspondence and inquiries quickly, efficiently and accurately for Hotel. 能快速，有效地處理預(yù)訂要求。 3.?????? Ensures that all reservation details are accurately entered into the computer in a timely manner. 確保所有預(yù)訂信息都被規(guī)范，及時地錄入系統(tǒng) 4.?????? Regularly update the database ensuring accuracy of details. 隨時更新數(shù)據(jù)確保準(zhǔn)確 5.?????? Ensures that contract rates and allotments in the computer are up-to-date and current. 確保合同價及保留房實時有效 6.?????? Monitors the hotel room inventory, maximising the yield. 監(jiān)督房態(tài)，使收益最大化 7.?????? Monitors and controls the hotel overbooking status ensuring it remains within the predetermined levels. 監(jiān)督并控制酒店超額預(yù)訂，確保它在可控制的范圍之內(nèi) 8.?????? Organise and maintains trace and filling system for all reservations. 維護，更新所有預(yù)訂程序 PERSONAL SPECIFICATION 個人能力描述 ·????Fluent in both mandarin and English 良好的中英文語言技能 ·????Good administration skills 突出的組織和行政能力 ·????Ability and experience in working computers 具備商業(yè)電腦使用經(jīng)驗和能力 ·????Well organised and systematic 良好的系統(tǒng)分析和組織能力

KEY RESULT AREAS 主要工作職責(zé) 1. 通過攜程，藝龍等在線旅行社，全球分銷渠道，官網(wǎng)，在線批發(fā)商等戰(zhàn)略合作伙伴增加酒店的線上曝光及最大限度的發(fā)展產(chǎn)量。 Increase the Hotels online presence and production via strategic partnerships, e.g., OTA, GDS, Website, and Wholesale etc. 2. 為酒店通過第三方網(wǎng)站列表和合作伙伴進行回顧及推薦。跟進線上曝光及市場營銷計劃。 Assist hotels in the review and recommendation of potential 3rd-party web listings and partnerships.? Follow up on listings, exposure, marketing initiatives. 3. 開展所有的在線的餐飲渠道包括美團點評、Enjoy等線上餐飲渠道，全面提升酒店餐飲形象提高產(chǎn)量。 Develop all food & Beverage channel, Meituan-Dianping, Enjoy etc. Drive the production and do advertisements. 4. 酒店官網(wǎng)的所有維護，包括內(nèi)容和促銷包價及實時更新。 All maintenance of the Hotel web site, including content and promotion package updates. 5. 監(jiān)控、報告網(wǎng)站流量，并采取措施增加訪問量。 Monitor and report web traffic of the site, and take steps to increase 6. 拓展酒店客房,餐飲，宴會等所有酒店產(chǎn)品的電子營銷的機會。 Increase hotel rooms and F&B, banqueting, Spa, all of hotel products on e-marketing opportunities. 7. 保持更新酒店電子客戶的信息資料庫（客房/餐飲及水療），并提供更有效的客戶信息管理方案。 Keep updated Hotel e-customer database, (For rooms/F&B and Spa), and propose solutions for a better customer information management. 8. 積極參與行業(yè)內(nèi)的各個領(lǐng)域的事件, 貿(mào)易展覽以及各類社交活動以提升酒店品牌的知名度。 Actively participate in market segment industry affairs associations, trade show and events to elevate brand profiles. 9. 與品牌團隊溝通,執(zhí)行每個品牌的的渠道活動, 并確認(rèn)每個渠道的需求。 Communicate with the brand team to achieve effective channel activities for each brand and identify needs of each channel. 10. 建立目標(biāo)并通過優(yōu)化電子平臺的信息內(nèi)容來提升網(wǎng)站的訪問率,轉(zhuǎn)化率以及每個訂單的均價。 Establish goals and deliver measurable increases in visits, conversion, and average order value through optimization of content for Digital Platforms. 11. 管理,執(zhí)行并維持品牌在所有網(wǎng)站或是社交網(wǎng)站的形象, 建立,實施并維護酒店在官網(wǎng)以及所有第三方網(wǎng)站的信息。 Responsible for managing, executing and sustaining the brand in all web and social environments as well as creating, implementing and maintaining web pages on our websites and all social sites. 12. Measure production; generate statistics and justifications on regular basis. 評估產(chǎn)量， 生成數(shù)據(jù)并進行日常調(diào)整。 任職要求 Qualification 1. 至少三年大專學(xué)歷，擅長英文口語和書寫。 Minimum 3 years’ college education, good at English both speaking and writing. 2. 電子商務(wù)管理至少兩年的相關(guān)工作經(jīng)驗。 Minimum 2 years progressive work-related experience in E-Commerce management. 3. 較強的人際交往和交流能力；積極進取；首創(chuàng)精神；自信；與商業(yè)和行業(yè)客戶建立良好的關(guān)系。 Strong interpersonal and communication skills; aggressive; initiative; self-confident; established relationship with commercial and industry customers.

崗位職責(zé) 1、遵守操作規(guī)程及酒店規(guī)章制度 2、按計劃檢修客房，檢修公共區(qū)域 3、負(fù)責(zé)日常維修、計劃檢修、保養(yǎng) 4、及時巡查，發(fā)現(xiàn)問題及時處理 5、完成經(jīng)理安排的其它工作 崗位要求 1、要求有電工操作證 2、以電工優(yōu)先，對鉗工、管工、空調(diào)、木工、油工專業(yè)知識有一定的了解，具備一專多能，動手能力強 3、身體健康，精力充沛，積極樂觀

  前臺主管的首要責(zé)任是迎接酒店的來賓和為其結(jié)賬，提供熱情、個性化的歡迎及在客人入住期間提供幫助。主管關(guān)注的重點是確保前臺團隊的熱情接待和幫助客人。

1.Conducts routineproperty inspections as directed to determine maintenance requirements orupgrades and improvements to the property and its assets. 進行設(shè)備設(shè)施的日常檢查, 決定對資產(chǎn)的維修需求升級和提高。 2.Responsible forensuring that all rules and regulations regarding safe working practices arecomplied with. 負(fù)責(zé)確保安全操作的規(guī)章制度落到實處。 3.Handles specificjob requests as directed in an efficient and timely manner. 用有效和及時的方式, 有引導(dǎo)地處理具體的工作要求。 4.Participates inpreventative maintenance procedures as directed. 有引導(dǎo)地參與預(yù)防性維護程序。 5.Assigns specifictasks and job requests to subordinate associates? and supervises their day to dayactivity. 委派具體的任務(wù)和工作要求給下屬員工, 并監(jiān)督他們每天的行動。 6.Co-ordinates withDepartment Heads regarding specific maintenance activities. 和部門領(lǐng)導(dǎo)協(xié)調(diào)關(guān)于具體的維修事宜。 7.Report unusual orspecial incidents to duty engineer, chief engineer for action and follow up. 向值班工程師、總工程師匯報異常的或特別的事件, 以便其行動和跟進。 8.Assists in themaintenance of efficient administration preparing and submitting reports ontime as directed. 協(xié)助有效的維修管理, 準(zhǔn)時準(zhǔn)備并遞交報告。 9.Checks andmaintains the electronic systems to ensure they are functioning properly. 檢查并保持酒店的弱電系統(tǒng). 以確保其運行良好。 10.Ensures that theplant room, work shop and related areas, and tools and equipment are kept in aclean and tidy manner. 確保設(shè)備房, 工作間及相關(guān)區(qū)域, 工具和設(shè)備保持清潔整齊。 11.Liaise withchief engineer to order specific spare parts or equipment essentials to carryout effective maintenance. 和總工程師聯(lián)系定購具體備件或設(shè)備必需品, 以執(zhí)行有效的維修。 崗位要求 1.Min 2 years’ experiencein hotel engineering operation in similar capacity, preferably withinternational hotel chain. 至少2年酒店相關(guān)運做經(jīng)驗，最好具有國際連鎖酒店工作經(jīng)驗。 2.Holder ofengineering related certificate. 持有工程相關(guān)的證書（如高低壓電工證/特種設(shè)備操作等)。 3.Sound judgment,and strong decision-making, problem-solving and follow up skills. 合理的判斷力，決策力，問題的解決和跟進技巧。 4.Excellent guestservice skills Ability to respond to and handle difficult or stressfulsituations with tact and diplomacy. 出色的對客服務(wù)技能機智靈活處理工作中遇到的難題和壓力。

1·Conducts routine property inspections as directed to determine maintenance requirements or upgrades and improvements to the property and its assets. 進行設(shè)備設(shè)施的日常檢查, 決定對資產(chǎn)的維修需求升級和提高。 2·Responsible for ensuring that all rules and regulations regarding safe working practices are complied with. 負(fù)責(zé)確保安全操作的規(guī)章制度落到實處。 3·Handles specific job requests as directed in an efficient and timely manner. 用有效和及時的方式, 有引導(dǎo)地處理具體的工作要求。 4·Participates in preventative maintenance procedures as directed. 有引導(dǎo)地參與預(yù)防性維護程序。 5·Assigns specific tasks and job requests to subordinate staff and supervises their day to day activity. 委派具體的任務(wù)和工作要求給下屬員工, 并監(jiān)督他們每天的行動。 6·Co-ordinates with Department Heads regarding specific maintenance activities. 和部門領(lǐng)導(dǎo)協(xié)調(diào)關(guān)于具體的維修事宜。 7·Report unusual or special incidents to duty engineer, chief engineer for action and follow up. 向值班工程師、總工程師匯報異常的或特別的事件, 以便其行動和跟進。 8·Assists in the maintenance of efficient administration preparing and submitting reports on time as directed. 協(xié)助有效的維修管理, 準(zhǔn)時準(zhǔn)備并遞交報告。 9·Checks and maintains the electronic systems to ensure they are functioning properly. 檢查并保持酒店的弱電系統(tǒng). 以確保其運行良好。 10·Ensures that the plant room, work shop and related areas, and tools and equipment are kept in a clean and tidy manner. 確保設(shè)備房, 工作間及相關(guān)區(qū)域, 工具和設(shè)備保持清潔整齊。 11·Liaise with chief engineer to order specific spare parts or equipment essentials to carry out effective maintenance. 和總工程師聯(lián)系定購具體備件或設(shè)備必需品, 以執(zhí)行有效的維修。 崗位要求 1·Min 2 years’ experience in hotel engineering operation in similar capacity, preferably with international hotel chain. 至少2年酒店相關(guān)運作經(jīng)驗，最好具有國際連鎖酒店工作經(jīng)驗。 2·Holder of engineering related certificate. 持有工程相關(guān)的證書（如高低壓電工證/特種設(shè)備操作等)。 3·Sound judgment, and strong decision-making, problem-solving and follow up skills. 合理的判斷力，決策力，問題的解決和跟進技巧。 4·Excellent guest service skills Ability to respond to and handle difficult or stressful situations with tact and diplomacy. 出色的對客服務(wù)技能機智靈活處理工作中遇到的難題和壓力。