【Job Description 崗位職責(zé)】 1、Ensure through effective supervision that all services offered at the Spa area are Carried out with utmost professionalism, efficiency and courtesy. 確保通過有效的管理使得SPA的所有服務(wù)都能達(dá)到最大的專業(yè)及效率； 2、Oversee, supervise and monitor all facets of daily operations. 監(jiān)督及管理所有日常運(yùn)作事項(xiàng)； 3、Maintain and enhance guest satisfaction through effective relations and inter-personal skills. 保持及加強(qiáng)良好內(nèi)外關(guān)系達(dá)到客人滿意度； 4、Oversees the service standards in the outlet ensuring that they do the requisite standards and meet or exceed guest expectations. 監(jiān)督部門服務(wù)標(biāo)準(zhǔn)，確保達(dá)到或超出客人所預(yù)期的； 5、Participate and assist in the preparation of Annual Department Budget. 參與準(zhǔn)備部門年度預(yù)算； 6、Ensure that expenses are in line, or below with Department's Operational Budget and that costs are strictly controlled. 確保部門開支得當(dāng)，嚴(yán)格控制部門預(yù)算及成本，減少支出； 7、Ensure all subordinates present a professional image and pleasant disposition to enhance guests experience at all times. 確保員工向客人傳達(dá)專業(yè)的印象和友善的氣質(zhì)增加滿意度； 8、Build an efficient and productive team of associates by taking an active interest in their welfare, safety, training and development and through effective counseling. 關(guān)心員工福利、安全、培訓(xùn)、發(fā)展及通過有效交流，建立效能、多產(chǎn)的員工團(tuán)隊(duì)； 9、Ensure that all associates have complete understanding of the Hotel's policies and procedures, rules and regulations. 確保員工對(duì)溫泉部門及酒店的規(guī)章制度、政策、程序都全面的了解； 10、Conduct orientation program and training courses for new associates and regular “refresher” course for existing associates. 為新員工進(jìn)行入職培訓(xùn)課程；對(duì)現(xiàn)有員工定期做進(jìn)修課程。 【Knowledge and Experience 知識(shí)和經(jīng)驗(yàn)】 · College and above 大專及以上 · 5 Years of related experience 相關(guān)工作經(jīng)驗(yàn)5年及以上 · Good local and English language skills 良好的地方和英語語言技能 · Strong organizational skills 強(qiáng)大的組織技能 · Ability to lead, motivate and develop a team of individuals 領(lǐng)導(dǎo)能力，鼓勵(lì)和發(fā)展個(gè)人合作 · Sound administrative ability 健全的行政能力 · Able to handle demanding workload 能夠承受大工作量

Spa Manager 水療中心經(jīng)理 1.Lead and motivate AWAY Spa talent to a level of service which exceedsall guest expectations by facilitating team work and ensuring all duties areperformed in a consistent manner and in the time allocated. 領(lǐng)導(dǎo)和激勵(lì)水療中心英才的服務(wù)，促進(jìn)團(tuán)隊(duì)工作。確保建立持續(xù)一致的服務(wù)禮儀與工作表現(xiàn)，合理分配時(shí)間，以此超過所有客戶的期望。 2.Ability to manage cultural diversity. 具備管理文化差異的能力 3.To market the service of the AWAY Spa facilities in the local andregional market, ensuring revenue target is achieved. 在當(dāng)?shù)貐^(qū)域市場(chǎng)上推銷AWAY Spa的設(shè)施設(shè)備，確保實(shí)現(xiàn)銷售目標(biāo)。 4.To ensure that all facilities are operation efficiently to achieve thehighest possible revenues and profit. 確保所有設(shè)施有效運(yùn)行，以達(dá)到盡可能高的收入和利潤。 5.Act in accordance with all policies, personnel policies, AWAY Spapolicies and procedures including all health and sanitary regulations Provideoptimum service through talent training, coaching, feedback and ensuringadequate talent levels. 自覺按照所有政策、人事政策、AWAY Spa的政策和程序，包括所有的公共衛(wèi)生法規(guī)與要求，提供最佳的服務(wù)。通過英才培訓(xùn)，指導(dǎo)，反饋，并確保勝任的英才水準(zhǔn)與足夠的英才資源。 6.In charge of the preparation of yearly operating budget, monthly P&Lanalysis, relevant business plan and promotion plan as well. 負(fù)責(zé)編寫水療及康樂的年度經(jīng)營預(yù)算、月度損益分析、經(jīng)營計(jì)劃制定及相關(guān)促銷活動(dòng)計(jì)劃推廣等。

Job Purpose: 工作目的 To perform body massage, body treatments and beauty treatments to spa guests. 為客人提供身體按摩,身體套餐療程和美容療程 KEY RESULT AREAS 主要工作職責(zé) 1. To prepare, clean and tidy spa premises. 為水療中心的干凈整潔做好準(zhǔn)備。 2. To be fully aware of the daily booking programmed and to update any changes to the reception.? ?要清楚每天的預(yù)定, 根據(jù)前臺(tái)更改的信息準(zhǔn)備工作。 3. To check the following day’s appointments at the end of each day and to make necessary preparations accordingly.? ?每天結(jié)束工作前要確認(rèn)第二天的預(yù)定,根據(jù)預(yù)定做好相關(guān)的準(zhǔn)備。 4. To provide body massages, body treatments, facials, manicures, pedicures and hair care to Spa’s guests. 為客人提供身體按摩, 身體套餐療程, 面部護(hù)理, 手部護(hù)理, 腳部護(hù)理和頭發(fā)護(hù)理等療程。 5. To check and maintain product supplies at the beginning and end of each day. 每天開始和結(jié)束工作時(shí)都要做好對(duì)產(chǎn)品的維護(hù)和檢查工作。 6. To check Spa Card carefully for specific instructions or guest requests. 要仔細(xì)檢查每天SPA卡上是否有特殊的安排或客人的特殊要求。 7. Replace soiled Linen in the pavilion with clean one. 做完客人要即使更換療程房里的臟布草, 并補(bǔ)上新布草。 8. Check and clear all Spa fresh materials in the General Store. 檢查,清點(diǎn)儲(chǔ)藏室里所有的新鮮材質(zhì)。 PERSONAL SPECIFICATION 個(gè)人能力描述 · Word proficiency ·Word操作熟練 · Familiar with operation of the background 熟悉酒店背景 · Good organization skills 良好的組織能力 · Literacy 讀寫能力 · Handle a load of work demands 可以處理高負(fù)荷的工作要求

崗位職責(zé) 1、按照集團(tuán)運(yùn)營指南提供高品質(zhì)的服務(wù) 2、按照培訓(xùn)手冊(cè)執(zhí)行標(biāo)準(zhǔn)按摩手法技術(shù) 3、確保所有與服務(wù)相關(guān)的設(shè)備始終保持功能 4、根據(jù)需要參加新的培訓(xùn)和更新培訓(xùn)計(jì)劃 5、能夠回答與服務(wù)相關(guān)的所有問題，并確定客人所選擇的療程的好處或優(yōu)勢(shì) 崗位要求 1、中專及以上學(xué)歷 2、有泰式按摩和精油按摩資格證優(yōu)先 3、有水療工作經(jīng)驗(yàn)優(yōu)先 4、熱心，具有團(tuán)隊(duì)精神 5、接受工作時(shí)間靈活安排，包括法定假日換休 6、工作態(tài)度良好，熱愛學(xué)習(xí)

崗位職責(zé) 1、負(fù)責(zé)為SPA客人提供專業(yè)的美容服務(wù)； 2、定期簡歷賓客及?？蜋n案，了解客戶的愛好、要求及皮膚的特性，以便更好的提供服務(wù)； 3、負(fù)責(zé)保管美容及按摩工具，對(duì)工具、美容用品的采購提出建議。 崗位要求 1、限女性，皮膚好，儀表大方，熟悉美容產(chǎn)品和手法； 2、有美容院及大型會(huì)所工作經(jīng)驗(yàn)者優(yōu)先考慮； 3、良好的語言表達(dá)能力，善于溝通，服務(wù)意識(shí)強(qiáng)，工作耐心細(xì)致； 4、吃苦耐勞，愛崗敬業(yè)，良好的個(gè)人素質(zhì)，較高的職業(yè)素養(yǎng)和道德； 5、性格開朗樂觀，積極向上，團(tuán)隊(duì)協(xié)作能力強(qiáng)。

崗位職責(zé) 1.負(fù)責(zé)為SPA客人提供專業(yè)的服務(wù)； 2.定期簡歷賓客及?？蜋n案，了解客戶的愛好、要求及皮膚的特性，以便更好的提供服務(wù)； 3.負(fù)責(zé)保管美容及按摩工具，對(duì)工具、美容用品的采購提出建議。 崗位要求 1.限女性，儀表大方，熟悉美容產(chǎn)品和手法； 2.持有美容師證書者、有美容院及大型會(huì)所工作經(jīng)驗(yàn)者優(yōu)先考慮； 3.良好的語言表達(dá)能力，善于溝通，服務(wù)意識(shí)強(qiáng)，工作耐心細(xì)致； 4.吃苦耐勞，愛崗敬業(yè)，良好的個(gè)人素質(zhì)，較高的職業(yè)素養(yǎng)和道德； 5.性格開朗樂觀，積極向上，團(tuán)隊(duì)協(xié)作能力強(qiáng)。

The Spa Therapist is responsible to deliver professional massage therapy, body treatments, and aesthetic services offered at the Willow Stream Spa; ensuring maximum efficiency, safety, and uncompromising attention to Guests & Members. They will provide courteous services to guests & members at all times, and have comprehensive knowledge and details of all spa treatments, products, facilities and services. 水療理療師的主要職責(zé)：提供蔚柳溪專業(yè)的按摩理療，身體療程，以及美容等服務(wù)。確保每一位會(huì)員及來賓感受到最安全，高效，周到的服務(wù)。以禮待客，并全面了解水療的理療，產(chǎn)品，設(shè)備與服務(wù)。

Job Purpose: 工作目的 To perform body massage, body treatments and beauty treatments to spa guests. 為客人提供身體按摩,身體套餐療程和美容療程 KEY RESULT AREAS 主要工作職責(zé) 1. To prepare, clean and tidy spa premises. 為水療中心的干凈整潔做好準(zhǔn)備。 2. To be fully aware of the daily booking programmed and to update any changes to the reception. 要清楚每天的預(yù)定, 根據(jù)前臺(tái)更改的信息準(zhǔn)備工作。 3. To check the following day’s appointments at the end of each day and to make necessary preparations accordingly. 每天結(jié)束工作前要確認(rèn)第二天的預(yù)定,根據(jù)預(yù)定做好相關(guān)的準(zhǔn)備。 4. To provide body massages, body treatments, facials, manicures, pedicures and hair care to Spa’s guests. 為客人提供身體按摩, 身體套餐療程, 面部護(hù)理, 手部護(hù)理, 腳部護(hù)理和頭發(fā)護(hù)理等療程。 5. To check and maintain product supplies at the beginning and end of each day. 每天開始和結(jié)束工作時(shí)都要做好對(duì)產(chǎn)品的維護(hù)和檢查工作。 6. To check Spa Card carefully for specific instructions or guest requests. 要仔細(xì)檢查每天SPA卡上是否有特殊的安排或客人的特殊要求。 7. Replace soiled Linen in the pavilion with clean one. 做完客人要即使更換療程房里的臟布草, 并補(bǔ)上新布草。 8. Check and clear all Spa fresh materials in the General Store. 檢查,清點(diǎn)儲(chǔ)藏室里所有的新鮮材質(zhì)。 PERSONAL SPECIFICATION 個(gè)人能力描述 · Word proficiency Word操作熟練 · Familiar with operation of the background 熟悉酒店背景 · Good organization skills 良好的組織能力 · Literacy 讀寫能力 · Handle a load of work demands 可以處理高負(fù)荷的工作要求

Job Purpose: 工作目的 As a Spa Supervisor, he/she needs to cover spa daily operation and handle guest complaint, and support spa manager to manage line colleague and ensure smooth spa operation. Train spa receptionist and therapist. Keep daily communication with all Spa employees regarding daily/upcoming events through use of daily briefings, pass-on logs, memos, or any other necessary tools. He/she will be involved in and responsible for the training of all new Spa colleagues according to the requirements of the Spa and HR。 作為水療中心主管，需要能夠掌控水療每日的運(yùn)營，同時(shí)處理客人的投訴問題，并且協(xié)助水療經(jīng)理管理水療中心員工，確保水療順利運(yùn)營，培訓(xùn)前臺(tái)員工和理療師，通過每日簡報(bào)、傳遞日志、備忘錄或其他必要的方式，與所有水療中心員工就每日/即將發(fā)生的活動(dòng)進(jìn)行日常溝通。根據(jù)水療中心和人力資源部的要求，參與并負(fù)責(zé)培訓(xùn)所有水療中心員工。 KEY RESULT AREAS 主要工作職責(zé) 1. Daily communication to all Spa Colleagues regarding daily/upcoming events through use of daily briefings, pass-on logs, memos, or any other means necessary. 通過每日簡報(bào)、傳遞日志、備忘錄或其他必要的方式，與所有水療中心員工就每日/即將發(fā)生的活動(dòng)進(jìn)行日常溝通。 2.? Will be involved in and responsible for the training of all new Spa Colleagues according to the requirements of the Spa and HR 根據(jù)Spa和人力資源的要求，參與并負(fù)責(zé)培訓(xùn)所有新的Spa前臺(tái)。 3. Updating the Spa Colleagues Training Manual, procedures and new hire testing on a quarterly basis to reflect updates in procedures and tasks. 每季度更新水療員工的培訓(xùn)大綱，流程和新員工測(cè)試，以更新流程和任務(wù) 4. Continual re-training of Spa Colleagues in areas that become apparent by creating action plans to correct mistakes. 對(duì)水療中心員工進(jìn)行持續(xù)的再培訓(xùn)，制定行動(dòng)計(jì)劃，糾正員工的錯(cuò)誤 5. Monitoring Spa Colleagues performance and assisting with information gathering for performance reviews. 監(jiān)控水療員工的表現(xiàn)，并協(xié)助收集信息進(jìn)行績效評(píng)估 6. Implementing new procedures for Spa Colleagues in order to improve productivity and service delivery. 為水療中心員工指定新的工作程序，以提高生產(chǎn)力和服務(wù)效率 7. Assisting in recording Spa Colleagues?infractions (tardiness, absence, insubordination, job performance issues etc.)? and passing that information to Spa Management for corrective action with employees. 協(xié)助記錄水療員工的違規(guī)行為(遲到、缺勤、不服從、工作表現(xiàn)問題等)，并將這些信息傳達(dá)給水療中心管理層，以便與員工一起采取糾正措施。 8. Implementing up-sell incentives for Spa Colleagues to increase Spa revenues 對(duì)水療員工實(shí)施追加銷售激勵(lì)，以增加Spa收入。 9. Proactively working with the Lead Therapist and Lead Aesthetician to ensure sufficient staffing levels to meet business demands, smooth running of the operation and maintain an open line of communication between the therapist team and the Receptionist. 積極與理療師團(tuán)隊(duì)保持合作，確保有足夠人手應(yīng)付業(yè)務(wù)需要，確保運(yùn)作順暢，并與理療師團(tuán)隊(duì)及接待人員保持暢通的溝通。 10. Proactively monitoring the reservations, and educating Colleagues. ?積極監(jiān)察水療預(yù)訂，并指導(dǎo)水療接待員。 PERSONAL SPECIFICATION 個(gè)人能力描述 ·? ? Having at least two years working experience in Luxury hotel SPA 在奢華酒店水療中心至少兩年的工作經(jīng)驗(yàn) ·? ? This position requires candidates could communicate with guests in English. 這一職位要求候選人可以用英文與客人基本溝通。 ·? ? Superior communication skills 資深的溝通技能 ·? ? Be interested in and understand Spa environment, concept and service. 熱愛和了解水療行業(yè)，水療理念和服務(wù)

工作職責(zé)： 1.負(fù)責(zé)為SPA客人提供專業(yè)的美容服務(wù)； 2.定期更新賓客及?？蜋n案，了解客戶的愛好、要求及皮膚的特性，以便更好的提供服務(wù)； 3.負(fù)責(zé)保管美容及按摩工具，對(duì)工具、美容用品的采購提出建議。 工作要求： 1. 持有美容師證書者、有美容院及大型會(huì)所工作經(jīng)驗(yàn)者優(yōu)先考慮 2. 具有品牌酒店賓客服務(wù)經(jīng)驗(yàn)優(yōu)先考慮.

1.Maintain standard of services that has been established by Spa Academy. 高度保持水療培訓(xùn)學(xué)校出臺(tái)的服務(wù)標(biāo)準(zhǔn)。 2.To prepare, clean and tidy spa premises. 為水療中心的干凈整潔做好準(zhǔn)備。 3.To be fully aware of the daily booking programmed and to update any changes to the reception. 要清楚每天的預(yù)定, 根據(jù)預(yù)訂信息并做好相關(guān)準(zhǔn)備工作。 4.To provide body massages, body treatments, facials, manicures, pedicures and hair care to Spa’s guests. 為客人提供身體按摩, 身體套餐療程, 面部護(hù)理, 手部護(hù)理, 腳部護(hù)理和頭發(fā)護(hù)理等療程。 5.To check and maintain product supplies at the beginning and end of each day. 每天開始和結(jié)束工作時(shí)都要做好對(duì)產(chǎn)品的維護(hù)和檢查工作。 6.Replace soiled Linen in the pavilion with clean one. 做完客人要即使更換療程房里的臟布草, 并補(bǔ)上新布草。 7.Check and clear all Spa fresh materials in the General Store. 檢查,清點(diǎn)儲(chǔ)藏室里所有的新鮮材質(zhì)。 8.To ensure that the guest is greeted by their family name as far as possible. 確保第一時(shí)間以客人的姓名稱呼他們。 9.To ensure guest comfort during the treatment by monitoring room temperature, lighting, sunlight and music level. 確保客人在適當(dāng)?shù)氖覝? 燈光和陽光強(qiáng)度, 音樂音量下享受到舒服的療程。 崗位要求 1. Experience in the same position is preferred. 同崗位工作經(jīng)驗(yàn)優(yōu)先考慮。 2.Familiar with the hotel's customer service requirements. 熟悉掌握酒店對(duì)客服務(wù)的要求。 3.Professional and responsible, civilized behavior. 有事業(yè)心和責(zé)任感，行為舉止文明禮貌。 4.Be interested in and understand Spa environment, concept and service. 熱愛和了解水療行業(yè)，水療理念和服務(wù)

崗位要求： 1. 中專以上學(xué)歷，有相關(guān)工作經(jīng)歷優(yōu)先考慮。 2. 良好普通話聽寫及會(huì)話能力。 3. 膚色健康，形象端正。 4. 具有獨(dú)立工作的能力。