1.Cleans and services all guest villasaccording to the pre-determined standards as per schedules.
根據(jù)預(yù)先的標準,清潔和服務(wù)客房。
2.Turns down guest rooms in a timely manneras directed.
按要求及時給客人提供開夜床服務(wù)。
3.Reports engineering failures andbreakdowns to immediate supervisors.
及時向主管報告工程缺陷。
4.Cleans and maintains housekeepingpantries ensuring par stocks are properly in order.
清潔和維護客房部的工作間,確保存儲物緊然有序。
5.Report mini bar consumption to theHousekeeping Supervisor and assist in minibar replenishment.
把酒水消費報給客房部的主管,并補充迷你吧。
6.To attend to any ad hoc guests’ requestsensuring that they are is properly attended to.
留心所有的客人需求,確保得到合理的關(guān)注。
7.Executes departmental administrationfilling in forms and checklists as required on time.
執(zhí)行部門的管理,按要求準時填寫表格和檢查表。
8.Maintains and adheres to the policyregarding lost and found and reports any security concerns to captain.
維持和堅持酒店相關(guān)客人遺留物品的政策,報告任何安全隱患給領(lǐng)班。
9.Handles customer complaints if possible,or reports them to supervisors.
如果可能,處理客人投訴,并報告給主管。
崗位要求
1. More than 1 year working experience inthe same position is preferred.
1年以上同崗位工作經(jīng)驗者優(yōu)先考慮。
2. familiar with the hotel's customerservice requirements.
熟悉掌握酒店對客服務(wù)的要求。
3. professional and responsible, civilizedbehavior.
有事業(yè)心和責任感,行為舉止文明禮貌。
4.Sound judgment, and strongdecision-making, problem-solving and follow up skills.
合理的判斷力,決策力,問題的解決和跟進技巧。