1.??To hire, terminate, train, assign job, discipline, promote, recommend salary & wage rates, including increment, duty hours, and day-to-day conduct, and standards of accounting staffs. 負(fù)責(zé)財(cái)務(wù)人員的招聘、解聘、培訓(xùn)、工作分配、管理、提升、薪資水平建議，包括加薪、工作時(shí)間，日常行為和標(biāo)準(zhǔn)。 2.??To maintain adequate financial control and to produce reliable accounting records and financial data to the operation management for decision-making. 維持適當(dāng)?shù)呢?cái)務(wù)管控，編制可信的會(huì)計(jì)記錄和財(cái)務(wù)數(shù)據(jù)，供運(yùn)營管理層作決策。 3.??To ensure hotel operation complied with the hotel management agreement and the local statutory / fiscal requirements. 確保酒店運(yùn)營遵守酒店管理合同、當(dāng)?shù)胤ㄒ?guī)或財(cái)政要求。 4.??To ensure the reporting requirements meet in a timing basis.?? 確保按時(shí)上交酒店要求的報(bào)告。 5.? To maintain an adequate internal control system for a most cost-effective control of hotel’s assets and profits is in place. 實(shí)行適當(dāng)?shù)膬?nèi)部管控制度，以最低成本管理酒店資產(chǎn)和收益。 6.??To produce timely financial report sand statistics as required by head office and local regulations. 按照總部和當(dāng)?shù)胤ㄒ?guī)要求，按時(shí)出具財(cái)務(wù)報(bào)告和統(tǒng)計(jì)數(shù)字。 7.??To comply with all standard operating procedures (SOP) and other policies issued by head office. 遵從總部發(fā)布的所有標(biāo)準(zhǔn)操作程序和其他政策。 8.??To obtain proper permits and license for importation, currency transfers, tax registration, and hotel operation. 取得進(jìn)口、貨幣兌換、稅務(wù)注冊(cè)和酒店運(yùn)營相關(guān)執(zhí)照和許可。 9.??To ensure the local tax matter sincluding business tax, company income tax, and personal income tax including tax-saving, proper deduction, and remittance of tax payment are adequately handled in conjunction with the hotel. 與酒店一起，確保地方稅務(wù)事宜得到妥善處理，包括營業(yè)稅、公司所得稅、個(gè)人所得稅的節(jié)稅、適當(dāng)減稅和繳稅。 10.??To project and manage cash flow in an efficient manner. 高效地規(guī)劃并管理現(xiàn)金流動(dòng)。 11.??To maintain an adequate purchasing procedure to ensure the purchases are made in the most cost efficient way. 保持適度的采購程序，確保所購物品具有高性價(jià)比。 12.??To approve, update and safe keep all contracts, leases and other legal documents and ensures their safekeeping. 批準(zhǔn)、更新并妥善保管所有合同、租約和其他法律文件。 13.??To act as authorized signatory, ensuring that allowances, adjustments, purchase requests, checks and other documents are approved accordingly. 擔(dān)任授權(quán)鑒名人，確保折讓，調(diào)整，請(qǐng)購單，支票和其他文件得到相應(yīng)批準(zhǔn)。 14.??To maintain adequate insurance coverage for all entities supervised. 為所管理的所有酒店購買適當(dāng)保險(xiǎn)。 15.? To conduct internal audits to ensure the operation compliance with hotel policies and procedures to improve the accounting controls in hotel. 進(jìn)行內(nèi)部審計(jì)，以確保運(yùn)營遵從酒店政策與程序，提高酒店的財(cái)務(wù)管控。 16.? To ensure the capital expenditure policies are compiled by operations. 確保運(yùn)營遵從資本支出政策。 17.? To maintain adequate the security and backup procedures related to Information System Management for financial system. 為財(cái)務(wù)制度維持適當(dāng)?shù)呐c信息系統(tǒng)管理有關(guān)的安全與備份程序。 18.? To conduct training, career development, and succession plan for Finance personnel.? 開展財(cái)務(wù)人員培訓(xùn)、職業(yè)發(fā)展和繼任計(jì)劃。 19.? To provide full co-operation to external auditors by using the client assistance package in the annual external audit. 使用客戶幫助組件，全力配合外部審計(jì)師作年度外部審計(jì)。

Job Requirements 崗位要求： 1. Develop and manage HR policies and procedures in line with Banyan Group standards. 建立并管理人力資源政策與程序與悅榕集團(tuán)標(biāo)準(zhǔn)保持一致。 2. Prepare all local contracts and benefit schedules as per group standards and follow up with any queries . 按照酒店標(biāo)準(zhǔn)準(zhǔn)備所有的本地合同及福利計(jì)劃，并跟進(jìn)相關(guān)的問題。 3. Provide advice to the management team and associates on BTHR HR policies and hotel standards. 給酒店及員工提供人力資源政策及酒店標(biāo)準(zhǔn)的建議。 4. Provide HR administration support e.g. investigate associates’ grievances, explaining policies to property HR associates etc. 提供人力資源行政事務(wù)的支持，如員工申述調(diào)查，給酒店的員工解釋人力資源政策等。 5. Assess organizational development needs & appropriately identify development activities that will support the growth of local resources in order to improve the overall efficiency & capability of the resources for business success. 評(píng)估組織發(fā)展需求及適當(dāng)?shù)耐桨l(fā)展活動(dòng)來支持本地資源的發(fā)展，從而為營運(yùn)的成功全面提高項(xiàng)目資源的有效性及可行性。 6. Implement procedures & practices in Yunnan that encourage a high performing culture to ensure the Yunnan properties optimize its human resources for business success. 執(zhí)行政策與程序，從而建立一個(gè)高標(biāo)準(zhǔn)的文化確保項(xiàng)目為業(yè)務(wù)成功執(zhí)行人力資源最優(yōu)化。 7. Maintains efficient administration within the department preparing and submitting operational reports on time. 在部門內(nèi)部保持有效的行政管理，及時(shí)準(zhǔn)備及遞交運(yùn)營報(bào)告。 8. Special projects / ad-hoc assignments as and well assigned. 特別項(xiàng)目/工作安排。

1.? Assiststhe Area General Manager in the overall running of the hotel by participatingin the decision making of the hotel’s policies, philosophy, direction, goalsand objectives and is responsible for their implementation thereafter. 通過參與酒店政策、理念、方向、目標(biāo)和宗旨的決策來協(xié)助區(qū)域總經(jīng)理運(yùn)營酒店，并對(duì)決策的實(shí)施負(fù)責(zé)。 2.? Overseesthe performance of all Outlet Managers by providing guidance and assistance inthe execution of their responsibilities and helping them set the agreeddepartmental objectives. 監(jiān)督各個(gè)廳面經(jīng)理的表現(xiàn)情況，通過提供指導(dǎo)和協(xié)助幫助他們制定達(dá)成共識(shí)的廳面目標(biāo)。 3.? Directsand controls all subordinate Food and Beverage staff to ensure that allday-to-day operational matters are handled on time and guests’ expectations aremet. 領(lǐng)導(dǎo)和指揮餐飲部全體員工以保證日常事務(wù)的合理處理及保證達(dá)到客人的期望。 4.? Ensuresthat the standards of Food and Beverage meet or exceed expectations byoverseeing the quality, consistency and presentation in all outlets and makingsure that they conform to the hotel’s requisites at all times. 保證餐飲部的標(biāo)準(zhǔn)達(dá)到或超出期望，監(jiān)督各廳面的質(zhì)量、一致性和出品并確保其始終符合酒店要求。 5.? Ensuresthat the standards of service in all outlets are in conformity with the requisitestandards of the hotel and that they meet or exceed expectations by sendingstaff for training, etc. 保證各廳面的服務(wù)標(biāo)準(zhǔn)與酒店的要求相符合，通過派送員工培訓(xùn)等方式達(dá)到或者超出期望。 6.? Prepares,communicates and implements, in conjunction with the Executive Chef and ChineseKitchen Chef, an annual Food and Beverage promotion for all restaurants andassists Sales & Marketing in designing the advertising material for suchpromotions. 與行政總廚和中廚廚師長共同準(zhǔn)備、溝通和執(zhí)行餐飲部每個(gè)餐廳的年度促銷計(jì)劃，并協(xié)助銷售部設(shè)計(jì)各類促銷的廣告。 7.? Prepares,communicates and implements, in conjunction with the Executive Chef and ChineseKitchen Chef, menu change cycles for all restaurants. 與行政總廚和中廚房廚師長配合，準(zhǔn)備、溝通和執(zhí)行所有餐廳菜單的變更。 8.? Ensuresthe implementation and maintenance of O.E. par stock in all outlets andoversees the inventory taking and control. 確保每個(gè)廳面營運(yùn)用品貯存量的使用和維持，監(jiān)督盤點(diǎn)的實(shí)施并做好控制。 9.? Ensuresthe implementation and maintenance of beverage par stock in all outlets andoversees the stock taking and control. 確保每個(gè)廳面酒水貯存量的使用和維持，監(jiān)督盤點(diǎn)的實(shí)施和做好控制。 10. Isresponsible for all Food and Beverage pricing, maximizing outlets profitabilitywhile maintaining value- for-money principles. 負(fù)責(zé)所有餐飲價(jià)格的制定，在保證價(jià)格合理的原則下做到所有餐廳廳面收益最大化。 11. Isresponsible for strengthening cost-profit ratios by continuously monitoring theFood and Beverage cost and performing financial performance analysis. 通過持續(xù)的監(jiān)管餐飲成本和實(shí)施財(cái)務(wù)行為分析來強(qiáng)化成本與收益比例。 12. Isresponsible for the implementation and co-ordination of all Food and Beveragerelated aspects within the Group’s profit chain efforts. 遵循服務(wù)利潤鏈原理負(fù)責(zé)實(shí)施和協(xié)調(diào)所有餐飲方面事宜。 13. Isresponsible for submitting to the Area General Manager an annual business plan. 負(fù)責(zé)向區(qū)域總經(jīng)理提交每年的餐飲部運(yùn)營計(jì)劃。 14. Assistsin the preparation of the hotel’s annual budget and, more specifically,prepares monitors and controls the hotel’s Food and Beverage budget. 協(xié)助準(zhǔn)備酒店年度預(yù)算，做好酒店餐飲部預(yù)算的監(jiān)管和控制。 15. Overseesthe standards of cleanliness and hygiene in all Food and Beverage areas andtakes appropriate action when necessary. 監(jiān)督所有餐飲區(qū)域的清潔和衛(wèi)生，必要時(shí)采取適當(dāng)?shù)男袆?dòng)。 16. Maintainsan efficient administration within the Food and Beverage division preparing andsubmitting operational reports on time. 在餐飲部門保持高效的管理，確保按時(shí)準(zhǔn)備和提交相關(guān)營運(yùn)報(bào)告。 17. Ensuresthat house rules are followed and obeyed. 確保遵守和奉行內(nèi)部的規(guī)定。 18. Adheresand ensures that all policies and procedures, and Staff handbook regulationsare abided by 堅(jiān)持遵守規(guī)章制度及員工手冊(cè)上的規(guī)定。

【Job Description 崗位職責(zé)】 1、Ensure through effective supervision that all services offered at the Spa area are Carried out with utmost professionalism, efficiency and courtesy. 確保通過有效的管理使得SPA的所有服務(wù)都能達(dá)到最大的專業(yè)及效率； 2、Oversee, supervise and monitor all facets of daily operations. 監(jiān)督及管理所有日常運(yùn)作事項(xiàng)； 3、Maintain and enhance guest satisfaction through effective relations and inter-personal skills. 保持及加強(qiáng)良好內(nèi)外關(guān)系達(dá)到客人滿意度； 4、Oversees the service standards in the outlet ensuring that they do the requisite standards and meet or exceed guest expectations. 監(jiān)督部門服務(wù)標(biāo)準(zhǔn)，確保達(dá)到或超出客人所預(yù)期的； 5、Participate and assist in the preparation of Annual Department Budget. 參與準(zhǔn)備部門年度預(yù)算； 6、Ensure that expenses are in line, or below with Department's Operational Budget and that costs are strictly controlled. 確保部門開支得當(dāng)，嚴(yán)格控制部門預(yù)算及成本，減少支出； 7、Ensure all subordinates present a professional image and pleasant disposition to enhance guests experience at all times. 確保員工向客人傳達(dá)專業(yè)的印象和友善的氣質(zhì)增加滿意度； 8、Build an efficient and productive team of associates by taking an active interest in their welfare, safety, training and development and through effective counseling. 關(guān)心員工福利、安全、培訓(xùn)、發(fā)展及通過有效交流，建立效能、多產(chǎn)的員工團(tuán)隊(duì)； 9、Ensure that all associates have complete understanding of the Hotel's policies and procedures, rules and regulations. 確保員工對(duì)溫泉部門及酒店的規(guī)章制度、政策、程序都全面的了解； 10、Conduct orientation program and training courses for new associates and regular “refresher” course for existing associates. 為新員工進(jìn)行入職培訓(xùn)課程；對(duì)現(xiàn)有員工定期做進(jìn)修課程。 【Knowledge and Experience 知識(shí)和經(jīng)驗(yàn)】 · College and above 大專及以上 · 5 Years of related experience 相關(guān)工作經(jīng)驗(yàn)5年及以上 · Good local and English language skills 良好的地方和英語語言技能 · Strong organizational skills 強(qiáng)大的組織技能 · Ability to lead, motivate and develop a team of individuals 領(lǐng)導(dǎo)能力，鼓勵(lì)和發(fā)展個(gè)人合作 · Sound administrative ability 健全的行政能力 · Able to handle demanding workload 能夠承受大工作量

Front Office Manager About the role: Manages the staff at the Front Desk. Directs all activities of the Asst. Front Office Managers and the Night Manager to ensure communications and follow-up on any problems, guest requests or special requirements. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. Reviews and monitors schedules of staff in other department of responsibility. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups. Assures that all financial and credit procedures are followed. When taking a shift at the desk, follows up on credit problems. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements. Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation. Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. Works harmoniously and professionally with co-workers and supervisors. Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Door Staff, Valet Parking. Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service. Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests. What you bring: Five years senior leadership experience in Front Desk management in hotel industry Hospitality Management Degree qualification is preferred, however, not essential with relevant experience Solid and clear communication skills to effectively engage with a diverse range of internal and external customers High proficiency in spoken and written English and Mandarin Expected to be a culture carrier, has strong communication, problem solving, planning, organizing and influencing skills What we offer:? Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resort Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals Employee service awards Annual employee party/ social and sporting events An opportunity to build a life-long career with global potential and a real sense of pride in work well done Schedule & Hours: This is a full time position shifts may vary and are arranged upon operation needs Kindly noted that this is a locally hired position and the relocation benefits will not be provided by the hotel. Work authorization in China is a must.

Director of Welcome 迎賓總監(jiān) The Director of Welcome is the main director of the Welcome Area, Living Room, VIP, Whatever/Whenever, Concierge, Bell Service and Service Apartment Reception. ?He/She would be the key driver of all brand standards implementation。 迎賓總監(jiān)是潮堂，貴賓服務(wù)，隨時(shí)隨需，禮賓部，行李服務(wù)以及酒店式公寓前臺(tái)的總督導(dǎo)。他/她是所有品牌標(biāo)準(zhǔn)執(zhí)行的推動(dòng)者。

【崗位職責(zé)】 1、解釋本美容院的服務(wù)意識(shí)，培育店員的敬業(yè)精神，合理使用人才。 2、制定工作計(jì)劃，分工明確，協(xié)助店員達(dá)成目標(biāo)以及提升店員的技術(shù)和銷售能力。 3、分析顧客的意見，解釋服務(wù)目標(biāo)及標(biāo)準(zhǔn)，與其他員工共同制定改善服務(wù)的方法，以身作則，執(zhí)行服務(wù)承諾。 4、定期了解客源拓展情況和市場(chǎng)競(jìng)爭動(dòng)態(tài)，并分析形勢(shì)，制定對(duì)策。 5、訂立公正、合理、有效的獎(jiǎng)罰制度，協(xié)調(diào)店員之間的關(guān)系，維護(hù)良好的紀(jì)律。 6、督導(dǎo)日常工作，保證美容院各環(huán)節(jié)的正常營運(yùn)。 7、選擇優(yōu)質(zhì)的產(chǎn)品為顧客服務(wù)，確保產(chǎn)品效果良好，質(zhì)量穩(wěn)定，物有所值。 8、定期培訓(xùn)員工，以提高服務(wù)素質(zhì)。 【崗位要求】 1、年齡30-50歲優(yōu)先，五官端正，形象大方，氣質(zhì)良好，具有管理魄力及親和力。 2、認(rèn)真負(fù)責(zé)、誠心敬業(yè)、踏實(shí)肯干。 3、具有一定的職業(yè)技能，熟悉美容業(yè)的經(jīng)營與運(yùn)作模式。 4、具有良好的業(yè)務(wù)能力、營銷能力、指導(dǎo)能力及協(xié)調(diào)能力。 5、有美容院管理經(jīng)驗(yàn)者優(yōu)先。

This position can be one of? Corporate , Travel or MICE . 此職位可包含但不僅限于公司、旅行社、會(huì)務(wù)方向。 1.Responsiblefor identifying, developing, and managing accounts within specific,segments,markets, or geographical territories on behalf of one or more hotels.代表一家或多家酒店負(fù)責(zé)確立、發(fā)展及管理不同區(qū)域、市場(chǎng)及地域的客戶。處理辦公室行政工作包括與部門內(nèi)外的溝通協(xié)調(diào)。 2.Maintainsor increases current account production for group, transient, and cateringbusiness. 維持及增長客戶團(tuán)隊(duì)、散客及宴會(huì)的產(chǎn)量。 3.Manageslarger accounts or special markets.管理重要大客戶或指定市場(chǎng)。 4.Manageslarger, focus accounts or special segments.管理重要客戶或者重點(diǎn)區(qū)域。 5.Identifiesnew or existing markets/accounts that meet property sales strategy.開發(fā)適合酒店戰(zhàn)略需要的新客戶或市場(chǎng)。 6.Developsa sales plan to generate business from identified markets/accounts制定銷售計(jì)劃，從所負(fù)責(zé)客戶及市場(chǎng)中獲得生意。 7.Continuouslycommunicates the benefits of the hotel to the customer.將酒店所提供所擁有的價(jià)值傳達(dá)給客戶。 8.Drives/managesaccount transient production through improved customer loyalty by excellentaccount management.通過有效的客戶管理，提高客戶忠誠度及散客的產(chǎn)量。 9.Prospectsnew business through phone solicitation, outside sales calls, customer visitsto the hotel, trade shows, sales blitzes, direct mail, newspaper/journalresearch and other customer interaction or research.通過電話咨詢、銷售拜訪、接待客戶來訪、旅游展會(huì)、新聞媒體、市場(chǎng)調(diào)查等多種手段拓展新客戶。 10.Sellsthe benefits of the Sales Centre/property sales and event management.向客戶推銷宴會(huì)銷售及服務(wù)所帶來的價(jià)值。 11.Strivesto meet measurable targets and goals, as assigned for individual and team.努力達(dá)成個(gè)人及團(tuán)隊(duì)的目標(biāo)（可測(cè)量）。 12.Understandsthe overall market - competitors’ strengths and weaknesses, economic trends,supply and demand etc. and knows how to sell against them. 了解整個(gè)市場(chǎng)的情況匯報(bào)- 競(jìng)爭對(duì)手的優(yōu)勢(shì)及缺點(diǎn)，經(jīng)濟(jì)趨勢(shì)，供需關(guān)系以及如何去應(yīng)對(duì)以上情況。 13.AssistDirector of Sales in the recruitment, selection, training and motivation ofSales Team.協(xié)助銷售總監(jiān)招募，選擇，培訓(xùn)員工保持團(tuán)隊(duì)的活力與穩(wěn)定。 崗位要求 1.University graduate, excellent command of written and spoken inEnglish and Chinese language.大學(xué)?？疲己玫闹杏⑽淖x寫能力。 2.Minimum 3 yearsexperience in similar capacity with international chain hotels.具有至少三年在國際連鎖酒店的相關(guān)經(jīng)驗(yàn)。 3.Very familiar with local market and good atmarketing trend anlysis.了解本地客戶的情況并具有很強(qiáng)的市場(chǎng)分析能力。 4.Ability to lead, to provide guidance and todevelop team member.具有領(lǐng)導(dǎo)，指導(dǎo)和發(fā)展員工的能力。 5.Good skills of organization andpresentation.良好組織及展示技巧。

Chef De Cuisine, SOL37?SOL37廚房廚師長 ? 全權(quán)負(fù)責(zé)酒店各餐廳區(qū)域的豐富食品準(zhǔn)備。 ? 按照酒店規(guī)章制度表現(xiàn)得謙恭，安全和高效率的工作態(tài)度，以確保保持一個(gè)高質(zhì)量的水平。 ? 參與酒店運(yùn)營物資及運(yùn)營物品庫存盤點(diǎn)。 ? 熱愛“W”品牌及其生活方式，總是對(duì)市場(chǎng)潮流十分敏感，總是在關(guān)注新趨勢(shì)。

Spa Manager 水療中心經(jīng)理 1.Lead and motivate AWAY Spa talent to a level of service which exceedsall guest expectations by facilitating team work and ensuring all duties areperformed in a consistent manner and in the time allocated. 領(lǐng)導(dǎo)和激勵(lì)水療中心英才的服務(wù)，促進(jìn)團(tuán)隊(duì)工作。確保建立持續(xù)一致的服務(wù)禮儀與工作表現(xiàn)，合理分配時(shí)間，以此超過所有客戶的期望。 2.Ability to manage cultural diversity. 具備管理文化差異的能力 3.To market the service of the AWAY Spa facilities in the local andregional market, ensuring revenue target is achieved. 在當(dāng)?shù)貐^(qū)域市場(chǎng)上推銷AWAY Spa的設(shè)施設(shè)備，確保實(shí)現(xiàn)銷售目標(biāo)。 4.To ensure that all facilities are operation efficiently to achieve thehighest possible revenues and profit. 確保所有設(shè)施有效運(yùn)行，以達(dá)到盡可能高的收入和利潤。 5.Act in accordance with all policies, personnel policies, AWAY Spapolicies and procedures including all health and sanitary regulations Provideoptimum service through talent training, coaching, feedback and ensuringadequate talent levels. 自覺按照所有政策、人事政策、AWAY Spa的政策和程序，包括所有的公共衛(wèi)生法規(guī)與要求，提供最佳的服務(wù)。通過英才培訓(xùn)，指導(dǎo)，反饋，并確保勝任的英才水準(zhǔn)與足夠的英才資源。 6.In charge of the preparation of yearly operating budget, monthly P&Lanalysis, relevant business plan and promotion plan as well. 負(fù)責(zé)編寫水療及康樂的年度經(jīng)營預(yù)算、月度損益分析、經(jīng)營計(jì)劃制定及相關(guān)促銷活動(dòng)計(jì)劃推廣等。

崗位職責(zé) 1.根據(jù)酒店銷售目標(biāo)，制定年度市場(chǎng)公關(guān)宣傳計(jì)劃，以支持市場(chǎng)銷售總監(jiān)完成銷售目標(biāo)，得到最多的收入; 2.與媒體、本地社區(qū)、客戶及集團(tuán)總部保持密切聯(lián)系，代表并宣傳酒店形象; 3.管理市場(chǎng)傳訊部，并保證每天的工作及時(shí)地完成; 4.保證所有的宣傳資料和廣告都達(dá)到集團(tuán)的標(biāo)準(zhǔn)，維護(hù)酒店的正確形象和定位。; 5.開拓并實(shí)施公關(guān)活動(dòng)，負(fù)責(zé)制作促銷資料、媒體宣傳資料及安排媒體對(duì)酒店的報(bào)道; 6.對(duì)酒店信息、印刷品等公共資料負(fù)責(zé)，符合集團(tuán)及品牌標(biāo)準(zhǔn)，并收集掌控競(jìng)爭對(duì)手及市場(chǎng)。 崗位要求: 1.對(duì)酒店信息、印刷品等公共資料負(fù)責(zé)，符合集團(tuán)及品牌標(biāo)準(zhǔn)，并收集掌控競(jìng)爭對(duì)手及市場(chǎng); 2.對(duì)本地及酒店市場(chǎng)有基本的了解; 3.必須具備優(yōu)秀的中，英文讀寫能力; 4.掌握并具有互聯(lián)網(wǎng)及其它主要電腦軟件方面的知識(shí)和經(jīng)驗(yàn); 5.在國際聯(lián)號(hào)酒店集團(tuán)擔(dān)任類似的工作崗位，具有至少2年的經(jīng)驗(yàn)。

Job Purpose: 工作目的 To perform body massage, body treatments and beauty treatments to spa guests. 為客人提供身體按摩,身體套餐療程和美容療程 KEY RESULT AREAS 主要工作職責(zé) 1. To prepare, clean and tidy spa premises. 為水療中心的干凈整潔做好準(zhǔn)備。 2. To be fully aware of the daily booking programmed and to update any changes to the reception.? ?要清楚每天的預(yù)定, 根據(jù)前臺(tái)更改的信息準(zhǔn)備工作。 3. To check the following day’s appointments at the end of each day and to make necessary preparations accordingly.? ?每天結(jié)束工作前要確認(rèn)第二天的預(yù)定,根據(jù)預(yù)定做好相關(guān)的準(zhǔn)備。 4. To provide body massages, body treatments, facials, manicures, pedicures and hair care to Spa’s guests. 為客人提供身體按摩, 身體套餐療程, 面部護(hù)理, 手部護(hù)理, 腳部護(hù)理和頭發(fā)護(hù)理等療程。 5. To check and maintain product supplies at the beginning and end of each day. 每天開始和結(jié)束工作時(shí)都要做好對(duì)產(chǎn)品的維護(hù)和檢查工作。 6. To check Spa Card carefully for specific instructions or guest requests. 要仔細(xì)檢查每天SPA卡上是否有特殊的安排或客人的特殊要求。 7. Replace soiled Linen in the pavilion with clean one. 做完客人要即使更換療程房里的臟布草, 并補(bǔ)上新布草。 8. Check and clear all Spa fresh materials in the General Store. 檢查,清點(diǎn)儲(chǔ)藏室里所有的新鮮材質(zhì)。 PERSONAL SPECIFICATION 個(gè)人能力描述 · Word proficiency ·Word操作熟練 · Familiar with operation of the background 熟悉酒店背景 · Good organization skills 良好的組織能力 · Literacy 讀寫能力 · Handle a load of work demands 可以處理高負(fù)荷的工作要求

About Four Seasons Hotels and Resorts At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About Four Seasons Hotel Suzhou Four Seasons Hotel Suzhou is a luxury island retreat fully commanding a 30 acre (12 hectare) private island on the scenic Jinji Lake. Set to open in the second half of 2023, the Hotel will have over 200 well-appointed rooms, suites and private villas, lush gardens, indoor and outdoor pools offering a lifestyle that is uniquely Suzhou and uncompromising service that is uniquely Four Seasons. Job Description The Four Seasons Hotel Suzhou is looking for Sales Manager who shares a passion for excellence and who infuse enthusiasm into everything they do. We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates: ? Commitment to supportive teamwork and open communication ? Responsibility for ongoing enhancement of their skills and performance ? Recognition of personal accountability for their own actions and the outcomes of those actions ? An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company Job Summary To achieve pre-determined revenue targets while maintaining appropriate sales programmers and handling multi-faceted projects. Requirements We are looking for individuals who are strategic, have strong business acumen, good communication, and interpersonal skills. ? At least 2~3 years Sales experience, preferably in an international luxury hotel. ? Self-driven and a strategic resourcing professional. ? Familiar with the Jiangsu/Zhejiang/Shanghai Market. ? Able to work independently and under pressure in a fast pace working environment ? Good team spirit, multi-tasking, cooperative with good communication and interpersonal skills. ? Excellent organizational skills and attention to detail. ? Strong supervisory and leadership skills. ? Proficient with Microsoft Office Suite and related software. ? A Good command of both written and spoken Chinese and English. ? Mandarin Speaking and Work authorization in China is a must. Join us and Enjoy… ? An opportunity to build a life-long career with global potential and a real sense of pride in work well done ? Best-in-industry training ? Complimentary stays at Four Seasons properties (based on availability) with discounted meals ? Incentive bonus/ competitive salaries ? Employee service awards ? Annual employee party/ social and sporting events Learn more about what it is like to work at Four Seasons – Visit us: Official Website: http://www.fourseasons.com/careers/ LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts

1、蘇幫菜或融合菜廚師，,會(huì)徐州菜或魯菜更佳，,能不斷更新、豐富菜品; 2、能根據(jù)接待客人的情況(人數(shù)、規(guī)格、喜好)烹飪各款系菜品; 3、妥善、安全、衛(wèi)生、有序管理廚房及設(shè)備; 4、服從安排、積極向上，有良好的個(gè)人習(xí)慣，，3年以上主廚經(jīng)驗(yàn)優(yōu)先考慮。 5、優(yōu)秀者薪資可談，月休4天，每年報(bào)銷兩次往返探親票，險(xiǎn)金繳納。

任職要求： 有一年以上美容美體/纖體手法經(jīng)驗(yàn) 溝通理解能力強(qiáng).技術(shù)手法好，有服務(wù)意識(shí) 具有親和力和團(tuán)隊(duì)精神，有上進(jìn)心 崗位職責(zé)： 1.為顧客提供皮膚護(hù)理.美容美體服務(wù)； 2.按照要求進(jìn)行美容護(hù)理操作； 3.保持工作環(huán)境的干凈整潔； 4.不斷學(xué)習(xí)產(chǎn)品知識(shí)和專業(yè)技術(shù)，提高自身職業(yè)素質(zhì)和技能。

任職要求： 有一年以上美容美體/纖體手法經(jīng)驗(yàn) 溝通理解能力強(qiáng).技術(shù)手法好，有服務(wù)意識(shí) 具有親和力和團(tuán)隊(duì)精神，有上進(jìn)心 崗位職責(zé)： 1.為顧客提供皮膚護(hù)理.美容美體服務(wù)； 2.按照要求進(jìn)行美容護(hù)理操作； 3.保持工作環(huán)境的干凈整潔； 4.不斷學(xué)習(xí)產(chǎn)品知識(shí)和專業(yè)技術(shù)，提高自身職業(yè)素質(zhì)和技能。

崗位職責(zé) 藥膳研發(fā)及落地工作 1. 基于公司產(chǎn)品理念，主導(dǎo)開發(fā)吸引客戶的藥膳產(chǎn)品，與團(tuán)隊(duì)協(xié)作推動(dòng)產(chǎn)品落地，促進(jìn)業(yè)績達(dá)成。 2. 確保與醫(yī)師、營養(yǎng)師、廚房的協(xié)作流暢高效。 3. 協(xié)助廚師團(tuán)隊(duì)設(shè)計(jì)藥膳食譜，并參與品嘗、改善和反饋環(huán)節(jié)。 4. 支持其他BU的營養(yǎng)藥膳相關(guān)工作。 課程研發(fā)及授課 1. 能夠獨(dú)立設(shè)計(jì)課程，并進(jìn)行小團(tuán)體（包括兒童）脫稿授課。 2. 協(xié)助廚師團(tuán)隊(duì)為客人講解烹飪課。 3. 支持八大生活習(xí)慣課程和活動(dòng)課程講課等。 4. 建立營養(yǎng)藥膳體系。 5. 支持線上課程的研發(fā)和制作。 人員培訓(xùn)和其他 1. 負(fù)責(zé)研發(fā)的藥膳產(chǎn)品的標(biāo)準(zhǔn)操作程序和工作流程，目并完成培訓(xùn)和上線。 2. 協(xié)助調(diào)研或引進(jìn)特色藥膳產(chǎn)品并主導(dǎo)落地。 3. 參與八大生活習(xí)慣課程 4. 執(zhí)行管理層分配的其他任務(wù)。 任職要求 - 有至少3 年的藥膳工作經(jīng)驗(yàn)，中醫(yī)背景優(yōu)先，懂基于藥食同源的膳食配方開發(fā) - 營養(yǎng)師證 - 健康產(chǎn)業(yè)、醫(yī)藥產(chǎn)業(yè) - 本地和國際經(jīng)驗(yàn)優(yōu)先 - 與公司的理念和價(jià)值觀保持一致 - 積極主動(dòng)，有團(tuán)隊(duì)合作精神，喜歡與他人合作創(chuàng)造新的可能性 - 抗壓能力強(qiáng) - 良好的溝通能力，思維開放 - 英文和中文 - 中醫(yī)學(xué)、藥學(xué)、營養(yǎng)學(xué)或相關(guān)專業(yè)本科及以上學(xué)歷

崗位職責(zé) 1、按照集團(tuán)運(yùn)營指南提供高品質(zhì)的服務(wù) 2、按照培訓(xùn)手冊(cè)執(zhí)行標(biāo)準(zhǔn)按摩手法技術(shù) 3、確保所有與服務(wù)相關(guān)的設(shè)備始終保持功能 4、根據(jù)需要參加新的培訓(xùn)和更新培訓(xùn)計(jì)劃 5、能夠回答與服務(wù)相關(guān)的所有問題，并確定客人所選擇的療程的好處或優(yōu)勢(shì) 崗位要求 1、中專及以上學(xué)歷 2、有泰式按摩和精油按摩資格證優(yōu)先 3、有水療工作經(jīng)驗(yàn)優(yōu)先 4、熱心，具有團(tuán)隊(duì)精神 5、接受工作時(shí)間靈活安排，包括法定假日換休 6、工作態(tài)度良好，熱愛學(xué)習(xí)

Job Purpose:? ? 工作目的 Organize marketing campaigns to have the intended product or service reach groups. 通過組織市場(chǎng)活動(dòng)達(dá)到集團(tuán)預(yù)期的目標(biāo)和服務(wù). KEY RESULT AREAS 主要工作職責(zé) 1.????Sales Management銷售管理: ?????? ? - Implement all sales action plans relate to his/her zoning areasas outlined ?????????????? 在所負(fù)責(zé)的職責(zé)區(qū)域進(jìn)行銷售活動(dòng)。? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?????? - Plan sales call activitiesunder the direct approval of DOSM to major marketing areas, calling on existingand potential accounts within their specific areas. ?????????????? 在銷售總監(jiān)的批準(zhǔn)下，在主要銷售區(qū)域計(jì)劃銷售拜訪活動(dòng)，在其他區(qū)域?qū)撛诳蛻粢策M(jìn)行相應(yīng)的銷售拜訪。 ?????? - Provide information onchanging market conditions, including trends in the competition, as a result ofdirect mail. Arrange an accompany clients on fam/site inspection tour. ????????????? 提供相應(yīng)的市場(chǎng)變換信息，包括競(jìng)爭趨勢(shì)等，安排公司客戶和旅行社到酒店做現(xiàn)場(chǎng)考察。 2.??? Sales Targets: To achieve salesobjective and goal to generate maximum high yield in accordance with thespecific sales action plan. ?????? 銷售目標(biāo)：實(shí)現(xiàn)銷售目標(biāo)，根據(jù)具體的銷售行動(dòng)計(jì)劃實(shí)現(xiàn)銷售量的最大化。 3.??? Sales Coverage: CorporateSegment, Travel Agent ?????? - Cover market segments asdirected and assigned by DOSM ????? 銷售范圍：企業(yè)市場(chǎng)，旅行社 ???????????? - 包含由銷售總監(jiān)直接指派的市場(chǎng) 4.??? Sales Promotion? 促銷 ?????? - Promote and distributepromotions to targeted accounts ?????????????? 及時(shí)把促銷信息發(fā)送給客戶 5.??? Travel Agents/Airlines 旅行社、航空公司 ?????? - Ensure good relationship forsales activities, promotions, FAM trips ?????????????? 確保與銷售活動(dòng)，促銷活動(dòng)與參觀團(tuán)活動(dòng)保持良好的合作關(guān)系 6.??? Reports & Returns 報(bào)告與回饋 ?????? - Provide Feedback to DOSM onchanging market conditions, including trends in the competition, as a result ingeneral market idea ?????????????? 針對(duì)不斷變化的市場(chǎng)環(huán)境像銷售總監(jiān)提供反饋信息，包括競(jìng)爭趨勢(shì)對(duì)主要市場(chǎng)的影響 7.??? Customer Relation: Maintaingood contact with existing customers. ?????? 客戶關(guān)系： 與現(xiàn)有客戶保持良好的關(guān)系。 8.??? Training: 培訓(xùn) ?????? - Attend all training sessionsand courses, briefing a meetings as require. ???????????????? 參加相關(guān)培訓(xùn)，根據(jù)要求組織會(huì)議 ?????? - Put into practice alltraining received relating to job knowledge and skills and the hotel’s culture ????????????????? 把培訓(xùn)所獲得的工作知識(shí)，技能和酒店文化應(yīng)用到實(shí)際工作中 PERSONAL SPECIFICATION 個(gè)人能力描述 ·????ExcellentNegotiation skills 優(yōu)秀的談判技巧 ·????ExcellentCommunication skills 優(yōu)秀的溝通技巧 ·????Pleasantlypersonality, persistent 性格開朗，堅(jiān)持不懈

征選擅長文化活動(dòng)企劃,并且具有創(chuàng)意活力執(zhí)行力的工作伙伴. 我們是五星級(jí)文化園林酒店品牌形象的塑造者. 以一座十萬平米絕美湖景與江南園林的酒店空間為基地 每年設(shè)計(jì)舉行各類有趣又具有文化意涵的活動(dòng) 吸引來自世界各地的旅人,為他們帶來美好的江南住宿體驗(yàn). 我們每年尋找即將消失的文化技藝,籌辦相關(guān)展覽使之再現(xiàn)世人眼前 我們每年舉辦燦爛輝煌的中秋燈會(huì)，使住客體驗(yàn)古時(shí)盛世的浪漫燈節(jié) 我們?cè)趫@林中安排昆曲，品茶評(píng)彈與音樂雅集，把中國式的風(fēng)雅重新點(diǎn)亮起來. 不管您擅長的是文案或企劃，或是平面設(shè)計(jì)或策展 不管你嫻熟影像攝影剪接或是公關(guān)導(dǎo)覽解說 都?xì)g迎您加入我們， 薪資不差，年齡性別不限. 工作伙伴都很真誠有趣　團(tuán)隊(duì)氣氛融洽 重點(diǎn)是我們不提倡加班　假期很彈性 其他福利我們見面再談！

征選擅長文化活動(dòng)企劃,并且具有創(chuàng)意活力執(zhí)行力的工作伙伴. 我們是五星級(jí)文化園林酒店品牌形象的塑造者. 以一座十萬平米絕美湖景與江南園林的酒店空間為基地 每年設(shè)計(jì)舉行各類有趣又具有文化意涵的活動(dòng) 吸引來自世界各地的旅人,為他們帶來美好的江南住宿體驗(yàn). 我們每年尋找即將消失的文化技藝,籌辦相關(guān)展覽使之再現(xiàn)世人眼前 我們每年舉辦燦爛輝煌的中秋燈會(huì)，使住客體驗(yàn)古時(shí)盛世的浪漫燈節(jié) 我們?cè)趫@林中安排昆曲，品茶評(píng)彈與音樂雅集，把中國式的風(fēng)雅重新點(diǎn)亮起來. 不管您擅長的是文案或企劃，或是平面設(shè)計(jì)或策展 不管你嫻熟影像攝影剪接或是公關(guān)導(dǎo)覽解說 都?xì)g迎您加入我們， 薪資不差，年齡性別不限. 工作伙伴都很真誠有趣　團(tuán)隊(duì)氣氛融洽 重點(diǎn)是我們不提倡加班　假期很彈性 其他福利我們見面再談！

Chief Concierge 首席禮賓司 帶領(lǐng)禮賓部團(tuán)隊(duì)按照W酒店要求工作。傳遞隨時(shí)隨需的服務(wù)理念，不斷尋求WOW客人的方法同時(shí)保持酒店的服務(wù)標(biāo)準(zhǔn)。禮賓司應(yīng)為客人提供問詢服務(wù)，安排餐飲，娛樂，旅游，運(yùn)輸?shù)刃枨?。首席禮賓司還需要負(fù)責(zé)準(zhǔn)確的記錄所有的安排和報(bào)告。 熱愛“W”品牌及其生活方式，總是對(duì)市場(chǎng)潮流十分敏感?？偸菍ふ倚碌臇|西來領(lǐng)導(dǎo)市場(chǎng)。

崗位職責(zé) 1.全面負(fù)責(zé)餐飲部推銷、預(yù)訂工作； 2.制定餐飲銷售的市場(chǎng)推銷計(jì)劃、簡歷并完善餐飲銷售部工作程序和標(biāo)準(zhǔn)，制定宴會(huì)銷售部規(guī)章制度并指揮實(shí)施； 3.參加酒店管理人員會(huì)議、完成上傳下達(dá)工作； 4.安排布置并督導(dǎo)下屬人員的正常工作； 5.建立改善宴會(huì)日記、客戶合同存檔、宴會(huì)訂單和預(yù)報(bào)單的存檔記錄，使之成為有效的工作程序和管理手段； 6.與餐飲部總監(jiān)和行政總廚溝通協(xié)調(diào)，共同議定宴會(huì)菜單及價(jià)格； 7.與其他部門溝通、協(xié)調(diào)、密切配合； 8.定期對(duì)下屬進(jìn)行績效評(píng)估，按獎(jiǎng)懲制度實(shí)施獎(jiǎng)懲，并加強(qiáng)對(duì)員工的培訓(xùn)工作、提高員工素質(zhì)。 崗位要求 1.具有酒店餐飲銷售崗位工作經(jīng)驗(yàn)，能結(jié)合行業(yè)特點(diǎn)開展整體市場(chǎng)營銷工作，有一定的客戶積累，團(tuán)隊(duì)合作精神； 2.對(duì)高檔餐飲的組織及執(zhí)行有豐富的經(jīng)驗(yàn)； 3.具有較強(qiáng)的管理能力、判斷和決策能力、人際溝通協(xié)調(diào)能力、計(jì)劃與執(zhí)行能力； 4.工作細(xì)致、嚴(yán)謹(jǐn)，并具有戰(zhàn)略前瞻性思維。

About the role? The Guest Services Manager forms part of the Rooms Management team and manages the hotel lobby and arrival/departure experience of the hotel What you will do Trains and schedules the Guest Service Team. Supervises day-to-day performance of the staff. Coaches staff to achieve Benchmark standards. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Works harmoniously and professionally with co-workers and supervisors. Works closely with Front Desk, Reservations, and Security (ground and underground parking space) to assure smooth handling of guest arrivals and departures. Stores and retrieves guest luggage and packages. Utilizes a variety of software programs (Key, Opera, and Golden) to accurately input special arrangements the guest has made and to assure proper billing. Delegates appropriately, duties and responsibilities to equipped and resourced employees, nurturing and developing them whilst ensuring standards of operation and safety are maintained. Embraces and supports the Training initiatives and philosophies of the company and works closely with the L&D Manager and Departmental Trainers in the training and development of employees. Ensures employees have a complete understanding of Rules and Regulations, and that behavior complies. Proceed all other Essential Functions required to Guest Services employees?. Assists with the development of Guest Services employees?to work following the operational, financial, administrative philosophies ensuring employees are multi skilled and perform multi tasks. Through hands on management, supervises closely all Guest Services employees?in the performance of their duties in accordance with policies & procedures and applicable laws. Ensures employees have a complete understanding of Rules and Regulations, and that behavior complies. Monitors employee morale and provides mechanism for performance feedback and development. Conducts annual Performance Appraisals providing honest and appropriate feedback. Effectively communicates guiding principles and core values to all levels of employees. What you bring We are looking for individuals who are strategic, have strong business acumen, good communication, and interpersonal skills. At least 2~3 years of relevant work experience in a similar position and in the International Luxury Hotel. Self-driven and a strategic resourcing professional. Able to work independently and under pressure in a fast pace working environment. Good team spirit, multi-tasking, cooperative with good communication and interpersonal skills. Good command of both written and spoken Chinese and English. Mandarin Speaking and Work authorization in China is a must. What we offer:? Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resort Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals Employee service awards Annual employee party/ social and sporting events An opportunity to build a life-long career with global potential and a real sense of pride in work well done Schedule & Hours: This is a full time position shifts may vary and are arranged upon operation needs Kindly noted that this is a locally hired position and the relocation benefits will not be provided by the hotel. Work authorization in China is a must.