Job Purpose:? ?
工作目的
To clean and service guest villas in an efficient and timely manner
ensuring the hotel achieves its guest expectation objectives
以高效、及時(shí)的方式為客人提供清潔和服務(wù),確保能夠達(dá)到酒店客人的期望。
KEY RESULT AREAS
主要工作職責(zé)
1.????Cleans and services all guest villas according tothe pre-determined standards as per schedules
根據(jù)預(yù)先的標(biāo)準(zhǔn),清潔和服務(wù)客房。
2.????Turns down guest rooms in a timely manner asdirected
按要求及時(shí)給客人提供開夜床服務(wù)。
3.????Reports engineering failures and breakdowns toimmediate supervisors
及時(shí)向主管報(bào)告工程缺陷
4.????Cleans and maintains housekeeping pantries ensuringpar stocks are properly in order
清潔和維護(hù)客房部的工作間,確保存儲(chǔ)物緊然有序
5.????Ensures housekeeping carts are clean, tidy andproperly stocked for use
確??头坎康能嚫蓛粽麧?,存放有序。
6.????Check plants and report any problems to supervisorimmediately
檢查植物,發(fā)現(xiàn)問題立即報(bào)告給主管
7.????Report mini bar consumption to the HousekeepingSupervisor and assist in minibar replenishment
把酒水消費(fèi)報(bào)給客房部的主管,并幫助補(bǔ)充迷你吧
8.????To attend to any ad hoc guests requests ensuringthat they are is properly attended to
留心所有的客人需求,確保得到合理的關(guān)注
PERSONAL SPECIFICATION
個(gè)人能力描述
·???? Inpossession of all essential faculties
綜合素質(zhì)
·???? Strongstamina
精力充沛
·???? Positiveapproach to customer service Ability to cope with pressure.
應(yīng)對(duì)壓力的能力