主要工作職責:
Core Responsibilities:
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日常管理和訓練? Day to Day Management and Training
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·???????? 按照水療中心操作步驟工作，并給水療主管給予意見反饋，從而適當的微調相關標準。
Follow the Spa operating procedures and provide feedback to the Spa Supervisor in order to fine tune the standards where applicable.
·???????? 實行會員、酒店住客或日間水療中心客人咨詢活動，并在每次療程完成后填寫健康咨詢表。
Carry out consultations for Members, Hotel Guests or Day Spa Guests and fill out a consultation form for each treatment completed.
·???????? 按照療程訓練手冊所列的模式提供水療、美容和按摩療程。
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Provide spa, beauty and massage treatments in accordance with the treatment protocols detailed in the Therapy Training Manual.
·???????? 對所提供的一切療程、服務和零售知識抱持信心。如果對某一療程或服務覺得信心不足，請要求補習訓練。
Be competent in all treatments, services and retail product knowledge. Request refresher training in the event, you do not feel confident in a particular treatment or service.
·???????? 全面了解日常的療程預訂時間表，整天不時知悉任何相關改動。
To be fully aware of the daily treatment booking schedule and to keep updated with any changes throughout the day.
·???????? 每次療程結束時，給客人建議零售產品，務求發(fā)揮客人成效，達到水療中心每天的銷售目標。
Recommend retail products at the end of every treatment in order to maximize the client’s results and achieve the Spa daily sales targets.
·???????? 確保所有理療師遵守標準療程室的布置政策和水療之旅。
Follow the standard treatment room set up and spa journey.
·???????? 每天檢查預備室和療程室的專業(yè)用品存貨，并跟水療主管商討數量是否配合已訂/預期預約的療程份量。
Check the professional products in the preparation and treatment rooms on a daily basis and discuss quantities vs. treatments booked / expected with the Spa Supervisor.
·???????? 確保您按照跟水療中心接待處議定的時間休息。
Ensure that you take your break at the scheduled time and as agreed with Spa Reception.
·???????? 參與在水療中心/酒店范圍籌辦的美容示范和療程介紹，并在水療總監(jiān)同意下，參與給外界團體籌辦的同類活動。
Participate in beauty demonstrations and therapy presentations within the Spa / Hotel and for outside groups in agreement with the Director of spa.
·???????? 按照在系統(tǒng)預訂的時間/療程室開展指定的服務。
Commence your bookings at the specified time / treatment room reserved in the system.
·???????? 確保套用所有療程品牌標準；包括客人稱呼、客人舒適度和休息安排等，從而達到最高的服務水平。
Ensure all treatment brand standards; use of Guest name, Guest Comfort, Guest Refreshment etc. is used in order to achieve the highest level of service.
·???????? 整天于服務每個客人之間，也要維持療程室高度衛(wèi)生和整潔的水平。
Maintain a high level of treatment room hygiene and cleanliness and tidy constantly throughout the day in between clients.
·???????? 確保所有專業(yè)用品的存貨潔凈，并安放于療程室或預備室內。
Ensure all professional product is clean and secured in the either the treatment room or preparation room.
