確保所有服務(wù)員遵循品牌承諾并始終提供優(yōu)異的對客服務(wù)。
Ensures Housekeeping Attendants deliver the brand promise and provide exceptional guest service at all times.
為公共區(qū)域服務(wù)員分配任務(wù)和職責(zé)。
Assigns duties and responsibilities to Housekeeping Attendants.
檢查員工的工作完成情況。
Conducts checks on works done by Housekeeping Attendants.報(bào)告客人的投訴。
Reports adverse guest comments.
報(bào)告丟失及損壞的物品狀況。
Reports lost and damaged items.
匯報(bào)并跟進(jìn)維修和保養(yǎng)工作。
Reports and follow-up on repair and maintenance work.
檢查公共區(qū)域,餐飲部門外圍區(qū)域,辦公室,洗手間和停車場的衛(wèi)生情況。
Conducts checks on Public Areas, F&B outlets, offices, toilets and car park.
檢查外包工作的進(jìn)行情況。
Conducts checks on works carried out by Contractors.
與承包商負(fù)責(zé)人協(xié)調(diào)并檢查其工作。
Coordinates and inspects with Contractor’s Supervisor on work carried out by Contractors.
計(jì)劃并排定周期性的工作,例如,洗地毯,和徹底清潔工作。
Plans and schedules periodic works such as, carpet shampooing, and high dusting.
確保周期性清潔工作如期進(jìn)行。
Ensures scheduled periodic works are carried out.