Being ambassador of Ritz-Carlton,Harbin from the first impression.
從給客人的第一印象代表哈爾濱麗思卡爾頓酒店。
Champion of western tea program.
西式茶項(xiàng)目負(fù)責(zé)人。
Ability to analysis monthly report.
對(duì)月度報(bào)告進(jìn)行分析的能力。
Keep the sense to drive own outlet’s budget and revenue.
保持對(duì)部門收入與預(yù)算負(fù)責(zé)的意識(shí)。
Handle up-selling and cost control well.
可以很好的掌握促銷以及成本控制。
Responsible of outlet’s revenue(food revenue and beverage revenue)， key of restaurant promoter.
對(duì)營業(yè)點(diǎn)收入負(fù)責(zé)。（食品收入以及飲品收入）,是餐廳推廣的關(guān)鍵人員。
Responsible of outlet’s guest voice and third party media score.
對(duì)營業(yè)點(diǎn)的客人滿意度以及第三方媒體評(píng)分負(fù)責(zé)。
Responsible of outlet wechat account.
部門微信賬戶負(fù)責(zé)人。
Organize restaurant promotion and calendar? and attend on market meeting,
計(jì)劃餐廳推廣以及推廣日歷，參加市場會(huì)議。
Responsible of outlet’s OSE.
對(duì)本部門的運(yùn)營資產(chǎn)負(fù)責(zé)。
Flexible with the site inspection/activates in the outlet.
具備現(xiàn)場檢查，靈活處理的能力。
Maintain complete knowledge of: 必須掌握以下信息
All Liquor brands, beers and non-alcoholic selections available in lobby lounge.
大堂吧可提供的所有的酒精飲料，啤酒和非酒精飲料的牌子。
The particular characteristics and description of every wine/champagne by the glass and major wine on the wine list.
酒水單每種葡萄酒/香檳的具體特點(diǎn)和描述。
Designated glassware and garnishes for drinks.
飲料指定的杯子和裝飾。
All menu items, preparation method/time, ingredients, sauces, portion size, garnishes, Presentation and prices.
菜單的所有內(nèi)容，烹調(diào)方式，成份，醬汁，分量，裝飾，擺放和價(jià)格。
Daily menu specials .
每天的特價(jià)推介菜
The lobby lounge outlet layout, table/ seat/ station numbers, proper table set-ups, room capacity, hours of operation, price,range and dress code.
大堂吧的整體擺設(shè)桌子/座位/邊臺(tái)數(shù)，正確的桌面擺臺(tái)，房間的可容納量，運(yùn)營時(shí)間，范圍和制服。
infrasys and manual system procedures.
系統(tǒng)操作程序
Schedule in house group activities, locations and times.
記錄在店客人的日常行程表，如地點(diǎn)和時(shí)間等。
Correct maintenance and use of equipment.
正確的保養(yǎng)和運(yùn)用各類設(shè)備。
All department policies/ service procedures.
所有分部門的政策/服務(wù)程序。
Maintain complete knowledge and strictly abide to local liquor laws, particularly those prohibiting service to minors intoxicated persons and drunk driving.
完全了解本地的酒水管理制度并嚴(yán)格遵守，特別是嚴(yán)禁對(duì)未成年人販賣酒精飲品。
Check Storage areas for proper suppliers, organization and cleanliness. Instruct designated personal to rectify any cleanliness / organization deficiencies.
檢查倉庫地區(qū)的存貨量，擺放陳列和衛(wèi)生情況。派指定的人去保持清潔衛(wèi)生和整理貨品陳列。
Establish par levels for supplies, liquor, beer, wine and equipment. Complete requisitions to replenish shortages or additional items needs for the anticipated business.
建立易耗品，酒精飲料的平均存放量。完成對(duì)庫房的補(bǔ)貨或?qū)υ黾游锲返牟少彙?Ensure that transfer slips and spill sheets are filled out and distributed in accordance with departmental standards.
確保調(diào)撥單按部門要求填寫正確和發(fā)送。
Inspect quality and amounts of garnishes, ensuring agreement to departmental standards.
檢查裝飾品的質(zhì)量和數(shù)量，確保符合部門標(biāo)準(zhǔn)。
Inspect bar set-ups; check for cleanliness, neatness and agreement to departmental standards; rectify deficiencies with respective personnel.
檢查酒吧擺臺(tái)，查看干凈和整潔程度是否符合酒店標(biāo)準(zhǔn)。
Inspect all aspects of the outlet environment ensuring compliance with standards of cleanliness and order. Manager respective personal to rectify deficiencies.
檢查部門環(huán)境的每個(gè)方面，確保與規(guī)定的衛(wèi)生要求相一致。部門經(jīng)理需到各處巡視檢查。
Lines/ skirting requisition is based on the business level.
確保按照部門商務(wù)運(yùn)營的需要安排布草供應(yīng)。
Meet with the Chef to review daily food items requisition forms; update board throughout shift. Ensure that L&G is aware of such.
與廚師長每天一起查看每日食品的需求單，每隔一個(gè)班次要更換一次。確保所有的紳士淑女都知道。
Review sales and beverage Costs of previous day; resolve discrepancies with Accounting. Track revenue against budget.
查看前一天的銷售和酒水的成本，解決賬目上的差異問題。對(duì)比實(shí)際銷售額與預(yù)算。
Prepare monthly short schedules in accordance with L&G guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
根據(jù)紳士淑女的具體情況制定每月紳士淑女排班表。如有特殊情況則進(jìn)行更改。
Ensure that L&G reports to work as scheduled. Document any late or absent employees.
確保紳士淑女是按照排班表在工作。記錄下紳士淑女的遲到或是缺席。
Coordinate breaks for stuff.
合理調(diào)節(jié)紳士淑女的休息時(shí)間。
Assign work and side duties to stuff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situation which compromise the departments and delegate these tasks.
根據(jù)部門的運(yùn)作程序?yàn)榧澥渴缗峙淙蝿?wù)和職責(zé)。如在紳士淑女當(dāng)班期間出現(xiàn)加班或是換班情況需及時(shí)與當(dāng)事人進(jìn)行溝通。
Conduct line-ups with L&G and review all information pertinent to the day’s business.
組織紳士淑女短會(huì)并在會(huì)上重溫當(dāng)天所有的相關(guān)信息。
Inspect grooming and attire of L&G; rectify any deficiencies.
檢查紳士淑女的儀容儀表并予與更正。
Inspect, plan and ensure that all materials, equipment and service and service cart are incomplete readiness for service; rectify deficiencies with respective personal.
檢查，計(jì)劃和確保所有的設(shè)備，器皿和服務(wù)車都可用。如有任何問題需及時(shí)命相關(guān)人等進(jìn)行修護(hù)。
Coordinated music entertainment, ensuring correct volume and appropriateness to clientele.
檢查背景音樂，確保音量適中并與主格調(diào)相符。
Monitor set-up and service, ensuring agreement to department standards.
檢查擺臺(tái)和服務(wù)，確保與部門標(biāo)準(zhǔn)相一致。
Constantly monitor L&G performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personal.
持續(xù)檢查紳士淑女各方面的行為和職責(zé)，確保所有的程序運(yùn)作與部門標(biāo)準(zhǔn)相一致；如有不足之處需及時(shí)改正。
Ensure that the Host (ess) stand is clean, organized and stocked with designated supplies.???
確保咨客臺(tái)干凈整潔地被拜訪在指定的地點(diǎn)。
Review the reservation book, pre-assign designated table and follow up on all special requests.
查看預(yù)定本，預(yù)先準(zhǔn)備好預(yù)定桌和所需的特殊用品。
Ensure that specified amount of menus and wine list are available and in good condition for each meal period. Ensure that daily specials are inserted into each menu.
確保在每個(gè)用餐時(shí)段的酒水和食品數(shù)量充足。同時(shí)確保每日精選被放入了菜單中。
Check the pick-up station and side station, ensuring agreement to standards of cleanliness, supply of stock and organization.
檢查取酒臺(tái)和工作臺(tái)，確保與清潔標(biāo)準(zhǔn)相一致，補(bǔ)充和整理庫存。
Monitor and assist Host(ess) in greeting escorting guests to their table according to departmental procedures. Ensure that tables seated to best service the guest.
根據(jù)部門標(biāo)準(zhǔn)協(xié)助咨客問候客人并將客人帶到座位上。確保餐桌處于最佳狀態(tài)。
Anticipate heavy business time and organize procedures to handle extended waiting lines.
預(yù)見忙碌時(shí)間段并有組織的處理等候的客人。
Anticipate guest’s needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Promote positive guest relation at all times.
預(yù)見客人的需求，無論多忙和無論多晚對(duì)所有的客人的要求都要迅速的作出回應(yīng)。與客人建立一個(gè)良好的關(guān)系。
Be familiar with all hotel service/ features and local attractions/ activities to respond accurately to any guest inquiry.
熟悉所有酒店服務(wù)/特征和本地的觀光景點(diǎn)以便可準(zhǔn)確的回答客人的詢問。
Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
根據(jù)部門標(biāo)準(zhǔn)掌握和處理客人的抱怨并確保客人滿意。
Monitor and handle problems with intoxicated guest and / or altercations.
能夠解決酒醉和/或發(fā)生爭吵的客人的問題。
Monitor guest reactions and confer frequently with service L&G to ensure guest satisfaction.
了解客人的反饋和意見并及時(shí)與紳士淑女進(jìn)行溝通，確?？腿说臐M意。
Check the status of all orders and ensure that they are delivered within designated timelines in accordance with departmental standards.
檢查所有的酒水點(diǎn)單并確保它們都根據(jù)部門要求被派送到了指定的地點(diǎn)。
Monitor and ensure that all tables are cleared and reset according to department procedures.
檢查和確保所有的桌子按部門運(yùn)作要求被擺放干凈和整齊。
Monitor and maintain cleanliness and working conditions of departmental equipment, supplies and work areas.
檢查和維護(hù)部門設(shè)備，供應(yīng)品和工作區(qū)的清潔衛(wèi)生和使用條件。
Assist The Churchill L&G with their job functions to ensure optimum service to guests.
協(xié)助大堂吧紳士淑女完成他們的工作職責(zé)以確保為客人提供最適宜的服務(wù)。
Answer outlet phone within 3 rings, using correct salutations and telephone etiquette.
在電話響三聲內(nèi)要接聽，并要運(yùn)用正確的電話禮儀。
Assist servers with expediting problem payments. Ensure all cashing procedures are processed in compliance with Finance dept. standards.
協(xié)助服務(wù)員更順利的完成有關(guān)付款的問題，確保所有的資金運(yùn)作都與財(cái)務(wù)部標(biāo)準(zhǔn)相一致。
Handle void checks in accordance with Finance dept. procedures.
根據(jù)財(cái)務(wù)部標(biāo)準(zhǔn)處理過期賬單。
Issue manual checks when the system is down and ensure accountability of such.
在系統(tǒng)故障的情況下能夠手寫賬單并確保其可用性。
Ensure all closing duties for stuff are completed before L&G signs out.
確保在紳士淑女簽退前完成了所有的工作。
Conduct a weekly formal training program on the required job function with criterion expected and department orientation with new hires. Conduct ongoing training with existing L&G.
根據(jù)紳士淑女的崗位職責(zé)為新紳士淑女作一個(gè)每周培訓(xùn)項(xiàng)目和部門培訓(xùn)。并對(duì)在崗紳士淑女進(jìn)行持續(xù)性的培訓(xùn)。
Provide feedback to L&G on their performance. Handle disciplinary problems and counsel employees according to hotel standards.
對(duì)紳士淑女的行為做出反饋。根據(jù)酒店標(biāo)準(zhǔn)處理各類問題。
Foster and promote a cooperative working climate, maximizing productivity and employee morale.
建立一個(gè)競爭的工作氣氛，做大程度的提高紳士淑女的士氣和工作效率。
Complete work orders for maintenance repairs and submits to Engineering. Contact engineering directly for urgent repairs.
完成工程維修單并遞交給工程部。如有緊急故障則直接通知工程部。
Document pertinent information in department logbook.
將相關(guān)信息記錄在部門交班本上。
Complete all paperwork and closing duties in accordance with departmental standards.
根據(jù)部門標(biāo)準(zhǔn)完成所以文字工作并結(jié)束當(dāng)天工作。
Ensure that all bars are secure when not open for business.
確保所有吧臺(tái)在沒開始營業(yè)前都是安全的。
Successful completion of the training / certification process.
順利完成相關(guān)的[培訓(xùn)/認(rèn)證工作。
Report all food intoxication cases to the Hotel Manager i/c. F&B and F&B Manager as stated in the related S.O.P.
根據(jù)相關(guān)的服務(wù)標(biāo)準(zhǔn)流程向酒店經(jīng)理和餐飲部經(jīng)理報(bào)告所有的食物中毒事件。????????
Analyze guest type and market share.
分析客人類型和市場占有率。
Conduct by yearly competitor pricing surveys?
每年調(diào)查一次競爭對(duì)手的價(jià)格水平。
Manage the independent third party.
管理第三方。
Ensure quality of afternoon tea.(assist to train and check presentation of lobby lounge)
確保高質(zhì)量的下午茶。（協(xié)助行政酒廊培訓(xùn)以及出品）
Corporation with FO to provide necessary service during check in/out.
與前臺(tái)合作在必要時(shí)在客人辦理入住，退房的高峰期提供協(xié)助。
Engage with each/every guest.
為每一位客人提供良好服務(wù)，保持情感投入。
Assist the defining moment if needed.
在必要時(shí)候協(xié)助入夜儀式。
