營運管理
Operational
§? 確保始終有效的管理員工公寓的設(shè)備和衛(wèi)生。
Ensure efficient management of all associate facilities andsanitation?
§? 認真執(zhí)行并完成上屬布置任務(wù)。
Ensure perform and accomplish assignment from superior
§? 協(xié)助每月對所有設(shè)備和存貨進行檢查。
Assist with check all associate facilities and stock-in-trade
§? 秉承凱悅”我們關(guān)愛每一個人，讓他們盡善盡美顯真我”的信念,并落實到日常工作當中，確保始終能達到凱悅的標準。
Executing Hyatt’s purpose of we care for People so they can be theirbest on daily work activities, to ensure consistent achievement of Hyattstandards.
§? 每天清理員工公寓公共區(qū)域,員工活動室,以確保其衛(wèi)生狀況干凈整潔。
Cleaning up Associate Public area and recreation room to ensure nattiness
§? 協(xié)助環(huán)衛(wèi)部門每天清運員工員工公寓的垃圾,并及時向人力資源部主任匯報問題。
Report to HR Officer when realize any unsafe condition and assist to PAto carry rubbish
§? 及時向人力資源部主任反映員工對員工公寓的建議和意見。
Report to HR Officer if have advice to the Associate Dormitory.
§? 跟據(jù)需要,積極協(xié)助運作。
Assist to operation if necessary
§? 按時參加部門例會，聽取最新酒店信息及營運動向。
Ensures attend department briefing and know all up-to-date awareness ofHotel product knowledge and operation trend
§? 遵守酒店/部門儀容儀表的各項規(guī)定。
To adhere to the grooming prescript of department
§? 掌握員工活動室設(shè)備操作知識。
Understand operate knowledge of all associate facilities in recreationroom
§? 完全理解并執(zhí)行部門營運手冊。
To fully understand and adhere to the Departmental Operations Manual.
§? 所有工作都要按照工作計劃和部門培訓(xùn)工序表。
Ensures all workare according to business plan and department training Task List
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General
總則
§? 按要求出席所有的酒店/部門會議。
Attends and contributes to all Meetings as required.
§? 確保隨時提供所需的服務(wù)，并按照部門營運手冊的要求提供快捷、持續(xù)、禮貌且符合標準的服務(wù)。
Ensure efficiency, excellence and consistence of department serviceaccording to standard laid down by Departmental Operations Manual.
§? 始終提供禮貌且專業(yè)的服務(wù)。
Provides courteous and professional service at all times.
§? 保持對酒店產(chǎn)品知識、當前推廣、政策改變的最新了解及保持高效的內(nèi)部溝通。
Ensures all associates maintain up-to-date awareness of Hotel productknowledge, current promotion, policy changes and appropriate internal communication.
§? 按時參加酒店及部門的培訓(xùn)，以提高技能和知識。
Attends hotel and Department training sessions as scheduled to improveskills and knowledge.
§? 以禮貌、高效的方式處理客人的要求，如果不能馬上找到解決辦法，則立即向人力資源部主任進行匯報。
Handles guest and associate enquiries in a courteous and efficientmanner, report to HR Officer Complaints or problems if no immediate solutioncan be found.
§? 熟悉并嚴格遵守員工手冊中的規(guī)章制度，及酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。
Be knowledgeable in statutory legislation in associate and industrialrelations, understanding and strictly adhering to Rules & Regulations establishedin the Associate Handbook and the Hotel’s policies concerning fire, hygiene andhealth & safety.
§? 保持高標準的個人形象和儀容儀表。
Ensures high standards of personal presentation and grooming.
§? 與客人和同事保持基于良好工作關(guān)系的接觸。
Maintains positive guest and colleague interactions with good workingrelationships.
§? 根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、改變，執(zhí)行任何合理的任務(wù)及額外職責。
Responds to requests to undertake any reasonable tasks and secondaryduties and to changes as dictated by the Hotel, industry and company.
