KEY RESULT AREAS 關鍵領域
1.
Ensure that the spa provides satisfactory service at all times through effective supervision.
確保通過有效的監(jiān)督使水療時刻提供令人滿意的服務。
2.Oversee and monitor all facets of daily operations.
監(jiān)督管理各項日常運營事項。
3.Ensure all guests and visitors to Spa leave with a pleasant experience.
確保所有到店客人以到訪問者滿意而歸。
4.Assist to interview, hire, supervise and evaluate therapists.
幫助面試,雇傭,監(jiān)督以及測評水療技師。
5.Conduct daily inspection tours of the spa
帶領客人進行日常的參觀。
PERSONAL SPECIFICATION 職位要求
1.Maintain standard of services that has been established by Spa Academy.
高度保持水療培訓學校出臺的服務標準。
2.
Ensure that all subordinate associates maintain a professional image at all times to ensure a good service experience for guests.
確保下級員工時刻維持專業(yè)形象,保證給予客人良好的服務體驗。
3.
Build a good, effective and productive team through effective care and assistance for?
associates
?life, safety, training and development.
通過對員工生活,安全,培訓和發(fā)展有效的關心和幫助來建立一個良好有效并具有生產(chǎn)性的團隊。
4.Ensure that all associates have a complete understanding of the spa and hotel’s policies and procedures, rules and regulation.
確保所有員工對水療以及酒店的規(guī)章,程序,制度和規(guī)范等有全面的理解。
5.Conduct periodical evaluation of employees’ performance and take appropriate corrective measures for improvements.
有規(guī)律的對員工表現(xiàn)進行考核,并采取相應措施進行改正提高。