To perform reception duties and ensure all the fitness facilities including the water level and temperature of the swimming pool are maintained in the best working and hygienic condition. Providing guidance for the guest on how to safely use the fitness equipment, ensuring guest satisfaction at all times.
負(fù)責(zé)接待客人，保證所有的健身設(shè)備運(yùn)作正常及干凈清潔，包括游泳池的水壓、水溫等。指導(dǎo)客人正確使用健身設(shè)施，保證客人滿意。
? To ensure the professional attitude of all FC staff and provide the best in guest service that exceeds guest expectations。To maintain a high level of cleanliness and hygiene throughout the facility 。Maintain all equipment in proper working and good working condition。Pay attention to the guest safety at any time。
? 保持與其他主管和員工的良好溝通.及時與經(jīng)理溝通,，確保健身中心員工為客人提供最好的服務(wù)，保持各種設(shè)備的清潔衛(wèi)生。維持所有設(shè)備的正常運(yùn)轉(zhuǎn)，保證各區(qū)域正常運(yùn)營。時刻關(guān)注客人水上安全。
? Check and power on all equipment ,test water temperature &air conditioning
? 檢查所有設(shè)備，確保正常運(yùn)轉(zhuǎn)。檢查水及室內(nèi)溫度。
? According to the guest using and follow up at once
? 隨時隨地根據(jù)客人的出入及使用設(shè)備情況，做出及時全方位的跟進(jìn)服務(wù)。
? Train the basic life guard to staff.
? 培訓(xùn)員工基本救護(hù)知識
? Spread related hotel information.
? 推廣酒店信息。
? Communicating with membership.
? 會員溝通。
? Organize membership function。
? 組織會員活動。
? Disinfection and cleaning (swimming pool).
? 消毒，吸塵（池內(nèi)）。
? According to the green hotel requirements to work to save energy and reduce wasting;
? 嚴(yán)格按照綠色酒店標(biāo)準(zhǔn)完成工作，節(jié)約能源，減少能耗；
? Attending the training of green hotel working produce and understand the green hotel standards.
? 按時參加綠色酒店相關(guān)培訓(xùn)，熟悉與本崗位相關(guān)的綠色酒店環(huán)保標(biāo)準(zhǔn)和知識.
? Build and maintain positive relationships with all internal customers and guests in order to exceed their needs
? 與內(nèi)部員工和客人建立和維持積極的關(guān)系，以便能有效滿足他們的合理需求。
? Take action to address these needs in order to exceed their expectations
? 通過行動滿足他們的需求，甚至超出他們的期望值。
? Adhere to hotel brand standards
? 堅持酒店的品牌標(biāo)準(zhǔn)。
? Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
? 保持產(chǎn)品和服務(wù)知識的高水準(zhǔn)以便更好向顧客解說、出售酒店的服務(wù)及設(shè)施。
? Maintain current Hotel information to be able to provide information to guests
? 了解酒店最新的信息以便為客人提供信息服務(wù)。
? Implements procedures which enhance the guest experience
? 執(zhí)行程序以便提升客人的感受經(jīng)歷。
? Communicate well to ensure effective shift hand-over
? 通過良好的交流確保交班工作的順利進(jìn)行。
? Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication
? 以專業(yè)而積極的方式與部門和酒店員工進(jìn)行接觸與交流，促進(jìn)彼此感情，增進(jìn)團(tuán)隊精神并保持兩種有效的交流方式。
? Develop potential of others through coaching and development opportunities to build organization capability for the future
? 通過訓(xùn)練和和培養(yǎng)有潛力的員工以便為將來為人才儲備和組建組織機(jī)構(gòu)做準(zhǔn)備。
Required Skills –
技能要求
1. Interpersonal skills to provide overall guest satisfaction.
以較強(qiáng)的人際交往能力提高客人滿意度。
2. Ability to stand , walk and / or sit and continuously perform essential job functions.
能持續(xù)因工作需要的站立，行走等。
3. Ability to operates the gym equipment and swim, Ability to work under pressure and deal with stressful situations during busy period.
懂得使用健身設(shè)備及游泳，面對大量工作時，能承受工作壓力，能處理緊急情況。
Qualifications –
學(xué)歷
Holds Life Guard Certificate.
具有救生員證
Experience –
經(jīng)歷
? 2 year experience as fitness trainer or instructor, or an equivalent combination of education and experience.
? 2年健身教練或指導(dǎo)的工作經(jīng)歷，或與此相當(dāng)?shù)慕逃拖嚓P(guān)工作經(jīng)驗結(jié)合的背景。
