1)?? 指導餐飲部各部門的運作情況，保持并提高工作效率，服務質(zhì)量、產(chǎn)品、質(zhì)量、產(chǎn)品的創(chuàng)新、銷售和利潤。 2)? 指導餐飲各部門的營運，行政工作和計劃的制定，以確保日常營運的需求。確保所作的決定與已制定的酒店規(guī)章制度相一致。 3)? 完成餐飲相關報告，例如預算，規(guī)章制度和年度工作計劃等。完善管理制度，工作程序和設備等。 4)? 與餐飲部所有相關部門一起制定經(jīng)營管理制度和程序，以便達到產(chǎn)品最優(yōu)化和利益最優(yōu)化。 5)? 積極收取客人意見，針對各餐廳服務，食物，衛(wèi)生及在創(chuàng)新菜品和促銷活動等方面，并不斷改進完善； 6)? 餐飲部營運部門產(chǎn)品知識的全面了解，關注VIP客人用餐安排； 7) 對員工的工作表現(xiàn)提出反饋意見，致力于創(chuàng)造一個互相合作的工作環(huán)境，最大程度的提高工作效率及員工斗志。 備注：薪資面議

Manage Avenue overall beverage, assist Resort beverage operation, in charge Ossiano Underwater Restaurant and Bread Street Kitchen beverage, to assist management in running the outlet ensuring maximum guest satisfaction, consistent standards, through planning, organizing, directing, and controlling the wine operation and administration. 主要管理美食大道餐飲點的整體全部酒水事宜，協(xié)助酒店主樓餐飲點，并主要負責奧西亞諾海底餐廳及Bread Street Kitchen餐廳的酒水事項，通過規(guī)劃，組織，指導和控制葡萄酒方面運營和管理，協(xié)助管理人員運行店面，確?？腿藵M意度達到最高，標準一致。

Job Summary? 工作簡述? Primarily responsible for acquiring and converting Wedding group leads allowing the Wedding groups segment to reach and/or exceed the departmental revenue and room nights targets. This role is based in Sanya and is customer facing, both within the Resort and visitation of local accounts.? 主要負責獲得及轉換潛在團隊客戶使其達到或超過部門的收益目標及間夜目標。辦公點在三亞，負責度假村的對客服務及客戶的視察訪問。? Key Duties and Responsibilities? 關鍵職責? Proposals & Quotes: 提案及報價? ? Prepare all proposal and quotes which must be sent out within 24 hours of the initial enquiry in line with ASH standard template. 準備所有提案和報價，必須在最初詢問的 24 小時內(nèi)根據(jù) ASH 標準模板發(fā)出。 ? Prepare all contracts – in line with ASH standard templates, ensuring that the contract has been signed by all relevant parties. 準備所有合同 - 符合 ASH 標準模板，確保所有相關方簽署合同。? ? Secure all initial deposits related to the confirmed event, preparing any LPO in order to ensure swift payment is received. 確保與確認事件相關的所有初始存款，準備任何 LPO，以確保收到快速付款。? ? Ensure all activities related to proposal and quotes are entered into Delphi. 確保與提案和報價相關的所有活動都輸入到 Delphi 系統(tǒng)里。? ? Ensure that a detailed file is prepared – ready for handover to events management and all relevant documentation is presented at handover stage. 準備一個詳細的文檔-能直接交接給會務管理且提供用于交接階段的所有相關文件。? Sales: 銷售? ? Manage a portfolio of Wedding accounts for which you will be responsible for their production, conversion of bookings along with the clients overall product knowledge (Direct clients, wedding planners, RSO / GSA’s) 負責管理的婚宴客戶檔案及其產(chǎn)量，與整體產(chǎn)品一起實現(xiàn)客戶預訂（地接社的第三方代理商，婚宴客戶，RSO /GSA）。? ? Present the unique features and benefits for ASH, position the Resort over and above competitors, monitoring competitors’ activities and rate positioning.? 介紹 ASH 的特色和優(yōu)點，將度假村定位在競爭對手以上，監(jiān)控競爭對手的活動和速度定位。 ? Ensure that all proposal and quotes sent out are followed up within 3-5 days, establishing client feedback and likely hood to confirm.? 確保發(fā)出的所有提案和報價在 3-5 天內(nèi)進行跟進，建立客戶反饋并確認其可能性。? ? Negotiate where necessary on initial proposal costs and breakdown. Include value added extras and/or re-evaluate rates where applicable.? 在必要時協(xié)商初始建議費用和細分。 包括增值額外費用和/或適當時重新評估費用。 ?? Participate in site inspections, Wedding Fair and the creation of running orders as and when required and planned for in advance accordingly.? 參與現(xiàn)場視察，考察團之旅，并在必要時提前安排合理的參觀。? ? Participate in relevant trade shows as and when required.? 在需要時參加相關的展會。? ? Identify relevant bookings where the assistance is required from the Director, MICE in order to secure the wedding business with ASH.? 在會務總監(jiān)協(xié)需要時協(xié)助相關的預訂，以確?；顒釉谌齺唩喬靥m蒂斯順利進行。 Systems & Admin: 系統(tǒng)管理? ? Completion of all activities to be entered into the Delphi System being; sales call information update, client appointments, all telephone calls related to a specific book logged and recorded, all emails documented on specific booking.? 完成所有要進入 Delphi 系統(tǒng)的活動; 銷售電話信息更新，客戶約會，與特定預定的相關所有電話的日志和記錄，所有電子郵件記錄在具體預訂中。? ? All proposal, quotes and contracts will be shared with the relevant departments – finance, reservation and the events team.? 所有提案，報價和合同將與相關部門共享-財務部，預定部和宴會部。? ? Detailed files to be completed with the relevant information pertaining to the wedding, ready to hand over to the Event Management team for execution of event.? 完成與婚宴相關的信息的詳細的文件，并可隨時交接給宴會管理團隊執(zhí)行。? ? Weekly sales report to be compiled – detailing key achievements and market intelligence.? ?編輯每周銷售報告- 詳細介紹關鍵成果和市場情報。? ? Create and follow up on various in-house forms, such as client entertainments, complimentary upgrades and room bookings, fam trips etc.? 創(chuàng)建和跟進各種內(nèi)部表單，如客戶娛樂，免費升級和房間預訂，考察團之旅表格等。? ? Plays an active role in the production of sales account plans for owned accounts, departmental sales plans and activities.? 在自有客戶，部門銷售計劃和活動的銷售經(jīng)營計劃方面發(fā)揮積極作用。? Finance: 財務? ? Ensure that the department achieves all budgeted revenue and room night targets.? 確保該部門實現(xiàn)所有預算收入和房間夜間目標。? ? Ensure that you achieve or exceed personal revenue targets.? 確保您實現(xiàn)或超過個人業(yè)績目標。? ? All deposits are requested and recorded for all events using the Delphi System? 所有活動及所有存款必須使用 Delphi 系統(tǒng)做記錄。? ? Ensure that all rates quoted are in line with the Yield Calendar as produced by the revenue department.? 確保所有報價與收益管理部生成的收益報表一致。? ? Ensure all paid deposit information is correctly entered into Delphi. 確保所有付費存款信息正確輸入 Delphi 系統(tǒng)。? ? Weekly attendance at the ‘Business on the Books’ meeting, ensuring that all follow ups and updates are given related to your portfolio of enquires. Particularly attention must be made to those events that ASH ‘Must Win’.? 出席每周“已生成的訂單”會議，確保所有跟進和更新都與詢價組合檔案相符。特別注意那些三亞亞特蘭蒂斯必勝的活動。? Marketing: 市場? ? Ensure that all databases are updated timely? 確保所有數(shù)據(jù)庫及時更新。? ? All packages and promotions are communicated to your account portfolio? 所有組合套餐和促銷活動都傳達到您的客戶檔案。 ? Collect data and examples on competitor Resorts marketing initiatives 收集有關競爭對手的數(shù)據(jù)和實例。? ? Make recommendations and suggestions regarding marketing campaigns for ASH 為 ASH 的營銷活動提出建議。 Leadership: 領導能力? ? To guide, advice coach and nurture Sales Executives and Sales Coordinator. 指導，訓練和培訓會務銷售副經(jīng)理和會務銷售主任。? ? To be actively involved in the recruitment, appraises performance management along with Assistant Manager and Sales Officer. 積極參與招聘，及會務銷售副經(jīng)理和會務銷售主任的績效評估管理。 General: 綜述? ? Co-ordinates with colleagues and representatives of other departments to ensure an efficient flow of communication 協(xié)調(diào)部門同事及其他部門的代表，確保高效溝通。? ? Participates in all departmental weekly meetings 參加所有部門每周會議。? ? Ensures departmental and personal objectives are being met, reviewed 確保部門和個人目標得到滿足和評估。? ? In conjunction with Director, MICE Sales, personal objectives and action plans are completed, reviewed and updated. 連同總監(jiān)，會務銷售人員，共同完成、審查、更新個人目標和銷售計劃。? ? Any other reasonable duties and tasks as directed by Director, MICE and VP, Sales 銷售副總裁和會務銷售總監(jiān)指導的任何其他合理的職責和任務。

Job Summary 職位簡述 To execute and to assist the F&B Division in managingtrainings and development function of the department ensuring that all，service and performance targets are achieved. 執(zhí)行并協(xié)助餐飲部管理部門的培訓和發(fā)展職能，確保所有服務和績效目標得以實現(xiàn)。? Key Duties and Responsibilities 主要義務和職責 §Identifies departmental training needs and coordinate improvementplans with departmental trainers 確定各部門的培訓需求與部門培訓師協(xié)調(diào)改進計劃。 §To facilitate customer service, supervisory and skills trainingworkshops 方便客戶服務，管理和技能培訓的學習。 §Attend daily Food & Beverage operations meeting and share necessaryinformation of training and development of colleagues 參加日常會議室的操作和分享同事的培訓和發(fā)展必要的信息 §Monitor and ensure that departmental trainings are conductedconsistently. 監(jiān)控并確保部門進行持續(xù)培訓。 §Manage and assist cross training initiatives within Food &Beverage 在餐飲部管理和協(xié)助交叉培訓計劃 §Assist and prepare training plans for Internship, managementtrainees and new joiners program within Food & Beverage Division 協(xié)助并準備管理培訓及新員工的培訓計劃 §Manage and facilitate departmental trainings for the Food &Beverage Division 管理和協(xié)助餐飲部的部門培訓 § Facilitate delivery of training programs as required by Learning andDevelopment of Atlantis Sanya 由三亞亞特蘭蒂斯學習和發(fā)展部來促進培訓項目。 § Ensures and monitor that monthly on the job trainings are in placed ineach area of the Food & Beverage Division. 保證和監(jiān)控，按部門的要求每月對崗位培訓分區(qū)。 § Assigns and nominate management colleagues for off the job trainings asper requirement of Atlantis Sanya 根據(jù)三亞亞特蘭蒂斯的要求，指定管理人員進行工作培訓 § Ensure departmental training targets are monitored and achieved aligningwith resort training targets 確保部門培訓目標得到監(jiān)控，并達到與度假培訓目標相一致的水平? § Coordinatewith Learning & Development to ensure consistency of trainings in the Food& Beverage Division of Atlantis Sanya 與學習與發(fā)展協(xié)調(diào)，確保亞特蘭蒂斯酒店餐飲部培訓的一致性 § Utilize all development plans from Individual Performance Appraisalsthat individual team members’ requirements are achieved and that individual anddepartmental goals are followed through. 利用個人績效評估的所有發(fā)展計劃，個別團隊成員的需求達到了，個人和部門的目標同時實現(xiàn)。 § Conducts audit and assessment to individual team members related totraining needs and analysis. Assessments must follow LQA/IFH Mystery Shopperstandards 進行審計和評估團隊成員個人相關的培訓需求分析。評估必須遵循 LQA/神秘顧客的標準. § Conduct andfacilitate internal colleagues surveys for Food & Beverage Division allyear round to ensure it aligns with annual ‘CES’ 對公司內(nèi)部餐飲部員工進行全年的調(diào)查，以確保其與每年的“CES”保持一致 § Ensures that all employees are fully conversant and product knowledge isup to date with the hotels facilities and services. 確保所有員工完全熟悉產(chǎn)品知識是最新的酒店設施和服務。 § Conduct a monthly product knowledge tests to maintain colleagues productknowledge levels 每月給同事進行產(chǎn)品知識測試。 § Assist Departmental Trainers in their development and monitors theeffectiveness of their trainings 協(xié)助部門培訓師發(fā)展并監(jiān)督他們的培訓效果 § Assist,Formulate and Implements Quality Core Processes within Food & Beverage suchas formulating necessary Standards and Procedure required by the business. 協(xié)助、制定和實施內(nèi)部的質(zhì)量核心流程，如制定業(yè)務所需的標準和程序。 § Ensures and verifies that guests are receiving the best possible serviceavailable within the Front of House Operations that employees projectprofessionalism and are well trained and provide friendly and efficientservice, maintaining an atmosphere of tranquility. 確保并確認客人正在接受最有效的服務，在他們的工作前，員工們都是專業(yè)的，受過良好的培訓，提供友好和高效的服務，保持一種安靜的氛圍 § Verifies constantlythat the physical product in all aspects is consistent with the hotelstandards. 不斷地驗證所有方面的產(chǎn)品是否符合酒店的標準。 § Ensures that all policies and procedure in regards to staff appearance,hygiene and sanitation are enforced. 確保所有有關人員外表、衛(wèi)生和環(huán)境衛(wèi)生的政策和程序都得到執(zhí)行 § Handles Food& Beverage Operational issues whenever required, including Resort &Avenue outlets, ensuring guest satisfaction at all time. 在需要的時候處理餐飲部運營問題，包括酒店主樓及美食大道的所有餐飲點，確?？腿说臐M意

Job Summary 工作簡述? To manage existing accounts and develop new business for the resort from the wholesale markets. 維持度假區(qū)在旅游批發(fā)市場現(xiàn)有客戶和開發(fā)新業(yè)務。 Key Duties and Responsibilities 關鍵職責? ? Based in Sanya this role is responsible for managing existing accounts and developing new accounts from the wholesale markets 維持度假區(qū)在旅游批發(fā)市場現(xiàn)有客戶和開發(fā)新業(yè)務。 ?? Responsible for growing and maintaining share of wholesale markets from assigned account base 負責指定旅游批發(fā)商市場份額的增長和維護。 ?? Contracting and developing relationships with wholesalers, travel agencies, tour operators and DMCs. 與旅行批發(fā)商，旅行社，旅游經(jīng)營者和地接社簽訂合同及發(fā)展合作關系。? ? Taking an entrepreneurial approach to dynamically leverage trade partnerships 運用企業(yè)的經(jīng)營方法，對商業(yè)合作關系進行動態(tài)的杠桿調(diào)節(jié)。? ? Representing Atlantis Sanya at trade shows when required 在需要時代表三亞亞特蘭蒂斯參加貿(mào)易展示會。 ?? Be fully updated with all related sales data and sales action plans, keeping in mind budget expectations, cost of sale and ROI analysis 全面更新所有相關的銷售數(shù)據(jù)和銷售行動計劃，同時考慮預期預算，銷售成本和投資回報率分析。? ? Maintain awareness of current and potential markets/trends/, coordinates all activities to maintain and increase revenue through added business volume and increased rate 意識當前和潛在的市場/趨勢，協(xié)調(diào)所有活動，通過增加業(yè)務量和增長率來維持和增加收益。 ?? Procures new and repeat business for the resort by monitoring contact with: tour operators, wholesalers, travel agencies, and professional associations within local, regional and international markets. 通過與當?shù)?，區(qū)域和國際市場上的旅游經(jīng)營者，旅游批發(fā)商，旅行社和專業(yè)協(xié)會進行監(jiān)督聯(lián)系，為度假區(qū)獲得新的和重 復的業(yè)務。 ?? Creates and implements special programs to achieve greater productivity through: 通過個人電話銷售保持與旅游批發(fā)商和旅游經(jīng)營者聯(lián)系-至少每天三個電話銷售： ?o Increasing average rates 提高平均價格 o Increasing occupancy 增加入住率 o Increasing business volume during difficult periods 在困難時期增加業(yè)務量 ?? Act as a single point of contact for each assigned account / territory 作為每個指定客戶和區(qū)域的單一聯(lián)系人。 ?? Monitor & act upon market feedback to support relevant changes 監(jiān)控并根據(jù)市場反饋采取行動，適應市場變化。 ?? Communicate effectively to all sales colleagues relevant issues to own / teams accounts in order to maximize market penetration 與所有銷售同事有效溝通相關事宜，擁護自己/團隊客戶，以最大化市場滲透。 ?? Responsible for 100% account penetration by establishing a close working relationship at all levels within own accounts 通過建立起不同級別客戶的緊密合作關系，將客戶滲透率做到 100%。 ?? Identify all sales opportunities and secure for the group 識別所有的銷售機會并對其有把握。 ? Maintain and grow positive customer and partner relationship 維護和發(fā)展積極的客戶和合作伙伴關系。 ?? Set & meet customer/partner expectations with all accounts 堅持并滿足所有客戶/合作伙伴期望。 ?? Responsible for managing all relevant KPI’s related to own accounts 負責管理與自己的帳戶相關的所有相關 KPI。

Key Duties and Responsibilities 主要義務和職責 To ensure that the quality levels of kitchen production and presentation are maintained at their highest level at all times 確保廚房食品質(zhì)量及出品時刻保持最高水準 To attend the daily kitchen briefings organized by Vice President Culinary 參與每天由餐飲出品副總裁組織的部門例會 To demonstrate excellent product knowledge of all food and special functions held at the resort 準確掌握所有食物的產(chǎn)品知識，以及酒店內(nèi)舉行的特殊活動 To review monthly forecast and schedule resources accordingly 根據(jù)月度預測來相應備料 To ensure menus are updated and seasonal changes are made in conjunction with the menu cycles 確保菜單及時更新并有季節(jié)性變化? To establishes and maintains smooth work relationships in the kitchen. 確保時刻控制本廚房食品成本 To conduct regular checks on all food products for any expired item. 定期檢查本廚房內(nèi)有無任何過期食品 To supervise the undertaking of physical asset inventories on scheduled month. 監(jiān)督月度固定資產(chǎn)的盤點 To conduct performance appraisals for kitchen employee 指導廚房員工完成績效考評 To assist in the process of recruiting new employee for the respective kitchen 協(xié)助各廚房招聘新員工 To perform any additional or special duties, as directed by a superior 根據(jù)管理人員的安排，完成其它額外或特殊任務 To maintain the highest levels of personal hygiene and grooming at all times, as per standard 根據(jù)酒店相關標準，時刻保持個人衛(wèi)生及形象 To attend all training carried out by the Training Department. 根據(jù)本廚房負責人的安排參加培訓部的所有培訓 To ensure excellent communication and working relationships with colleagues are maintained and contribute to the team spirit. 確保同事間維持良好的溝通及工作關系，倡導團隊精神 To ensure that a safe, hygienically fit the working environment is maintained at all times and reports any concerns or faults immediately to the immediate supervisor. 確保工作環(huán)境的安全及衛(wèi)生，一旦發(fā)現(xiàn)任何隱患或錯誤，立即報告給你的直接上級 ? To ensure all fixed assets and equipment are well maintained. 確保所有固定資產(chǎn)及設備都保持良好的狀態(tài) ? To ensure all activities are carried out honestly, ethically, and within the parameters of the Chinese Law. 確保在酒店內(nèi)的所有活動都做到誠實、有道德并且符合中國法律 ? To work closely with the HACCP manager? 同食品安全衛(wèi)生經(jīng)理密切合作 ? To make HACCP standards a priority for the department 將食品安全衛(wèi)生相關規(guī)定和標準作為廚房工作的重點 ? To follow the standard recipes given to perfection. 時刻嚴格遵守酒店的標準食譜 ? To inform Culinary VP directly if there is any issue with recipes, cooking methods, ingredients, or costing. 如果有關于食譜、烹飪方法、原材料或成本方面的問題，應立即通知廚房副總廚等廚房負責人?? Competencies 能力要求 Minimum 5 years as cuisine master chef 至少5年主廚經(jīng)驗 Hotel experience menu and concept creation skill 酒店菜單和概念創(chuàng)作能力 Cost control skill 成本控制技能 Staff management skill 工作人員管理技能 Basic computer skill 基本電腦技能 Control daily order and quality check 控制日常訂單和質(zhì)量檢查 Basic HACCP standards skill 基本HACCP標準技能

Job?Summary 職位簡述 To?oversee?the?front?office?and?back?office?operation,?lobby,?coordinates?and?monitor?that?all? guests'?arrival,?departure?and?in-house experiences?are?as?per?resort?standards 監(jiān)督前廳部和辦公室的運作，大堂，協(xié)調(diào)和監(jiān)督所有客人的到達，離開和入住的經(jīng)驗是按照度假標準來做的。 Key?Duties?and?Responsibilities 主要義務和職責 Adhere?to?all?Resort?rules?and?regulations?as?per?Service?Standard?Policies?and?procedures. 堅持所有酒店規(guī)章按照服務標準的政策和程序操作。 Ensure?the?reception?team?work?with?a?sales?focused?attitude?and?are?aware?of?sales?opportunities?within?the?resort?which?will?assist?with?the maximization?of?revenue. 確保前臺有銷售人員專注的態(tài)度接待客人，并了解酒店內(nèi)的所有銷售機會，這將有助于實現(xiàn)收入最大化。 Ensure?all?team?members?are?aware?of?all?room?revenue?targets?and?are?kept?informed?of?performance?results. 確保所有團隊成員都知道所有的收入目標，并保持對業(yè)績結果的了解。 Ensure?a?consistently?high?standard?of?presentation?is?maintained?for?both?the?department?and?the?team?members. 確保部門和團隊成員維持一致的高標準。 Oversee?day?to?day?operations?ensuring?resort?standards?are?adhered?to?and?maintained?by?all?team?members. 監(jiān)督日常運作，確保所有團隊成員遵守和維護度假村標準。 Implement?a?full?training?plan?within?the?reception?to?develop?all?personnel?to?their?full?potential. 在接待時實施完整的培訓計劃，使所有人員充分發(fā)揮他們的潛能。 Review,?maintain?and?implement?systems?and?procedures?as?directed. 對審查，維護和實施的系統(tǒng)流程，進行明確指引。 Review?the?departmental?objectives?and?drive?to?achieve?it. 審查部門的目標并實現(xiàn)它。 Skills,?Experience?&?Educational?Requirements 技能、經(jīng)驗和教育要求 Strong?interpersonal?skills 較強的人際交往能力 3?years?&?above?same?position?working?experience?is?a?must 必須具有三年及以上的同崗位管理經(jīng)驗 Strong?customer?service?focus 較強的顧客服務關注度

Job Summary 工作職能總結 As a Restaurant Manager your role is to assist the Assistant Director/Director of Food and Beverage in achieving the stated objectives in sales, cost control and employee retention whilst ensuring the highest standard of guest experience. 作為餐廳經(jīng)理，您的角色是協(xié)助餐飲副總監(jiān)/餐飲總監(jiān)達成銷售，成本控制和員工保留的既定目標，同時確?？腿梭w驗的最高標準。 Key Duties and Responsibilities 關鍵角色和職責 Ensure guests are welcomed by staff, seated and attended to warmly and courteously at all time and address guest issues during service according to company procedure. 確保客人受到員工的及時歡迎，一直熱情周到，并根據(jù)公司政策及標準解決客戶問題。 Maintain a complete understanding of all policies, procedures, standards, specifications, guidelines and training programmes. 確保對所有政策，程序，標準，規(guī)格，準則和培訓計劃時刻有著全面深刻地了解。 Ensure company objectives are achieved in regards to sales, service, quality, appearance and sanitation of the establishment through the training of employee’s whist maintaining a positive and productive working environment. 通過培訓員工的維持積極和富有成效的工作環(huán)境來確保企業(yè)的銷售，服務，質(zhì)量，外觀和衛(wèi)生設施的目標。 Oversee employment performance appraisals are followed and completed on a timely basis. 監(jiān)督員工績效考核按時跟進和完成。 Ensure reservations are maximised within the restaurant in liaison with Reception and the central reservations team. 與前臺接待及預定中心一起協(xié)作以確保餐廳預訂量最大化。 Maintain a comprehensive knowledge of the menu and an understanding of the wine list up selling to guests when appropriate. 保持對餐廳菜單的全面了解，并懂得運用正確的葡萄酒知識，以便在適當時向客人積極銷售產(chǎn)品。 Proactively communicate with the kitchen regarding menu changes, availabilities and specials. 隨時主動與廚房團隊交流溝通菜單的更改、菜品的可用性及每日特薦菜品等信息。 Ensure adherence to cash handling and reconciliation procedures in accordance with company policy. 確保現(xiàn)金處理和對賬程序嚴格遵守公司規(guī)定并按照政策執(zhí)行。 Identify business opportunities which provide greatest return on investment aligned with company strategy. 尋找符合公司戰(zhàn)略的最大投資回報商業(yè)潛在機會。 Manage relevant reporting and analysis of the outlet to ensure cost effective goals are being met and surpassed. 管理餐廳的相關報告和分析，以確保成本效益目標的達成并努力超越。 Maintain responsibility for leading, inspiring and motivating the restaurant team to achieve workforce stability, productivity and loyalty. 保持對領導、鼓勵和激勵餐廳團隊的責任，保證員工工作的穩(wěn)定性、效率以及忠誠度。 Works as a team, liaises and coordinates with team, peers and other senior managers of all divisions 以良好的團隊意識與團隊成員及別部門管理層進行有效協(xié)調(diào)溝通。 Executes any other work or responsibility within his scope of duty given by the superior 協(xié)助上級執(zhí)行完成相應職責工作。

Job Summary 職位簡述 To assist Owner’s Representative to plan, organize and guide all process of? owner office to ensure a memorable arrival & departure experiences as well as quality reception service that is consistent with SOPs. 協(xié)助業(yè)主代表計劃、組織和指導業(yè)主方的工作，確保為業(yè)主方客人提供難忘的體驗以及根據(jù)標準運營程序提供高質(zhì)量的接待服務。

【崗位職責】 1、對所有的理療項目和服務做到高度專業(yè)的水準。 2、在表格、文件夾和柜子里更新所有的美容評估卡、優(yōu)待券、美容項目，累記所有美容產(chǎn)品。 3、協(xié)助接待自己工作區(qū)域內(nèi)的所有賓客。 4、在理療房里要細心的照顧好賓客，提供滿意的服務。 5、處理有關賓客理療的注意事宜。 6、確保所有的理療項目都按照酒店的標準執(zhí)行。 7、更新水療的美容、按摩技術和產(chǎn)品知識。 8、確保所有的護理間要基礎于健康、安全和衛(wèi)生標準來打掃干凈和維護。 【崗位要求】 1、儀表大方，熟悉美容產(chǎn)品和手法； 2、持有美容師證書者、有美容院及大型會所工作經(jīng)驗者優(yōu)先考慮； 3、良好的語言表達能力，善于溝通，服務意識強，工作耐心細致； 4、吃苦耐勞，愛崗敬業(yè)，良好的個人素質(zhì)，較高的職業(yè)素養(yǎng)和道德； 5、性格開朗樂觀，積極向上，團隊協(xié)作能力強。

一、具備景區(qū)或商場招商同崗位經(jīng)驗三年以上； 二、良好的溝通表達技能及協(xié)調(diào)能力。

Job Summary? 職位簡述? To co-ordinate and oversee all resort operations in the absence of the Resort Managment or designate during nights. To ensure the safety and security of guests.? 在度假村管理層不當值的情況下，夜班經(jīng)理協(xié)調(diào)和監(jiān)督所有的度假村的夜間運營工作，確?？腿说陌踩? Key Duties and Responsibilities? 主要義務和職責?? ? Attending Night shift meeting.? ? 參加夜班交班會議。? ? Conduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and ? Beverage Outlets, Public Areas, Car Parking.? ? 在上班期間對大堂和后臺區(qū)域進行檢查，包括前廳、客房、大堂、餐廳、公共區(qū)域、停車場等。? ? Work closely with security to maintain safety in the Hotel.? ? 與安全部門緊密合作，確保酒店的安全。? ? Ensure all team members are aware of all room revenue targets and are kept informed of performance results.? ? 確保所有團隊成員都知道所有的收入目標，并保持對業(yè)績結果的了解。? ? Review VIP arrival& special events.? ? 檢查貴賓的到達和特別會議。? ? Prepare the DOR (Daily Operations Report) and send it to the superiors, review all complaints and ensure the closure of all pending complaints.? ? 準備好(每日運營報告)并將其發(fā)送給上級，查看所有投訴，確保所有未決投訴的跟進。? ? Ensure all non-guaranteed reservations are released at the appointed time.? ? 確保所有非擔保預訂在指定時間內(nèi)釋放。? ? Adhere to the resort selling strategy by ensuring the use of correct rates.?? ? 確保所有的預訂都是通過專業(yè)的方式來處理，確?？腿藭砀囝A訂。? ? Ensure guests are communicated and assisted in an efficient, warm and professional manner by all team members.? ? 確保團隊成員以以高效、熱情、專業(yè)的態(tài)度與客人溝通和協(xié)助。 ? Oversee Night operations ensuring resort standards are adhered to and maintained by all team members.? ? 監(jiān)督夜間運作，確保所有團隊成員遵守和維護度假村標準。? ? Overlook the entire Hotel operating during the night shift operation.? ? 夜班期間要檢查所以運營部門的工作。? ? Be aware of all emergency procedures during night shift operation.? ? 在夜間值班時注意所有的緊急程序? ? Ensure a consistently high standard of presentation is maintained for both the department and the team members.? ? 積極評價客人的意見和反饋，與團隊成員溝通，并實施措施以提高客人的滿意度。? ? Have full knowledge of all products and services provided by the resort and in the local area.? ? 充分了解度假村和當?shù)氐貐^(qū)提供的所有產(chǎn)品和服務。? ? Implement a full training plan within the reception to develop all personnel to their full potential during Night shift.? ? 在前臺執(zhí)行一個完整的培訓計劃，在夜間班期間培養(yǎng)所有的員工充分發(fā)揮他們的潛能。? ? Conduct Annual Appraisals with all team members and ensure follow-up of targets for team members are being followed up and monitored.? ? 檢查、維護和執(zhí)行系統(tǒng)和程序。? ? Ensure Night shift handover is conducted in a professional and constructive manner.? ? 確保夜班交接班以專業(yè)和建設性的方式進行。? ? Regularly spot check duty shift checklists to ensure tasks are completed.? ? 定期檢查值班檢查表，確保任務完成。? ? Spot check passport scans to ensure accuracy as per Sanya Authorities requirements for transfers.

招聘需求人數(shù)：1人 餐飲管培生1人 一、項目介紹 管培生項目為24個月，前6個月在三亞·亞特蘭蒂斯度假區(qū)各部門輪崗，熟悉及了解各部門工作細則和流程。后18個月由上海復星集團分配輪崗崗位，每六個月一次輪崗，將會有機會前往復星集團旗下海外產(chǎn)業(yè)進行輪崗。此項目主要目的是培養(yǎng)管培生成為重點人才，未來成為一線管理者。 1、深度參與部門的運作過程及決策制定； 2、承擔一定的工作任務并推動達成； 3、對日常工作流程中出現(xiàn)的問題，提出改善建議，提升工作效率； 4、在現(xiàn)有產(chǎn)品基礎上，不斷創(chuàng)新，持續(xù)迭代。 二、崗位要求 1、國內(nèi)外知名院校2024屆應屆畢業(yè)生本科及以上學歷，傾向理工類專業(yè)及酒店旅游類專業(yè)。 2、對事物有探索和鉆研精神，愿意接受具有挑戰(zhàn)性的任務。 3、具有良好的問題分析和總結能力，邏輯思考能力及獨立思考和判斷能力并具有國際化視野。 4、有較好的溝通協(xié)調(diào)能力、書面表達能力和演講表達能力強，能熟練使用英文作為工作語言。 5、對文旅酒店行業(yè)了解并熱愛此行業(yè)。 三、福利待遇 1、入職即享有資深主管級別待遇。 2、學習多方位的在線課程及與人力資源總監(jiān)一對一面談指導。 3、包食宿，宿舍配套免費員工餐廳（一日三餐，酒店一日四餐），免費健身房。 4、上下班往返酒店免費接送班車。 5、每人每年水族館、水世界、C秀門票各四張。 四、招聘流程 投遞簡歷→簡歷初篩（如初篩通過，會在五個工作日內(nèi)聯(lián)系）→初試（人力資源部）→復試（部門負責人、總裁）→發(fā)送Offer 具體面試時間和形式以電話/企業(yè)微信信息通知為準。

1、協(xié)助銷售總監(jiān)、副總監(jiān)創(chuàng)造水世界，水族館，海豚灣的營業(yè)收入。 2、聯(lián)系與發(fā)展符合亞特蘭蒂斯要求的地接旅行社、旅游批發(fā)商、旅行代理商、旅游經(jīng)營者、學校、協(xié)會和公司。 3、 通過銷售拜訪，電話銷售和書面溝通的形式與地接旅行社，旅游批發(fā)商和旅游公司保持密切的合作關系。 4、 根據(jù)銷售計劃，籌備與執(zhí)行策略活動。 5、 根據(jù)營銷計劃方案，協(xié)助銷售總監(jiān)/副總監(jiān)執(zhí)行落實營銷活動。 6、 在必要時代表亞特蘭蒂斯水世界，水族館，海豚灣參加貿(mào)易展示會、研討會及展會。 7、尋找渠道開發(fā)的創(chuàng)新思路，增加水世界、水族館、海豚灣增加曝光率并帶動顧客的消費需求。? 8、定期分析當前和潛在市場的動態(tài)以及競爭對手的市場活動。 9、參加每周銷售例會，匯報工作內(nèi)容，交流想法和思路以確保團隊有效溝通。 10、 在不影響正常售票的前提下，同水世界運營團隊緊密合作，執(zhí)行所有方案計劃。 11、 審查水世界、水族館、海豚灣的每日統(tǒng)計數(shù)據(jù)，充分了解業(yè)務目標要求。 12、 合理追蹤月度，季度和年終收入統(tǒng)計。

職責和義務：? 1. 按照酒店宣傳品和廣告的標準制作設計。? 2. 為市場傳訊經(jīng)理提供所有宣傳品和廣告的設計方面的技術支持。 3. 準備每周工作報告給市場傳訊經(jīng)理。? 4. 維護酒店形象。? 5. 參加酒店促銷活動。? 6. 與市場傳訊經(jīng)理合作，確保在所有飯店宣傳品、廣告及媒體報道都給 飯店帶來最優(yōu)良的形象宣傳。? 崗位要求 1. 具備互聯(lián)網(wǎng)及電子商務方面的知識。? 2. 使用電腦平面設計，相片處理、印刷編輯軟件。 精通PS\AI等設計軟件。 3. 了解IBM 和蘋果電腦的使用。 4. 精通攝影攝像技能。

崗位職責 1、負責客房部的整體經(jīng)營和運作；分配督導員工工作，制定工作計劃。 2、確保部門成本及各項費用，得以良好的控制。 3、根據(jù)酒店的運營標準，隨時對房間和設施設備及各項物品進行檢查。 4、制定部門的年度預算，并確保部門的經(jīng)營費用控制在預算之內(nèi)。 5、檢查客房部的設施和管理，抽查及提升本部門整體工作質(zhì)量及工作效率。 6、組織編制部門工作程序及工作考評。 崗位要求 1、積極主動，有較強的溝通能力。 2、有3年以上同星級客房管理工作經(jīng)驗。 3、熟悉客房部專業(yè)知識，熟練使用電腦。 4、掌握熟悉客房管理、服務流程和質(zhì)量標準。 5、具有組織協(xié)調(diào)能力、應變能力、經(jīng)營能力以及文字表達能力和信息管理能力。

1.根據(jù)衛(wèi)生標準嚴格操作安全生產(chǎn)，保證食品的質(zhì)量。 2.嚴格遵守每個工作流程,妥善保管食物原材料，合理用料，降低消耗成本。 4.檢查每日餐后的原料消耗，及時申購、補充。 5.配合食品檢驗部進行食品檢查，確保賓客食品的絕對安全。 6.領導、培訓和開發(fā)甜點師助理 7.參與自助餐服務 8.確保甜點擺放整齊美觀 職位要求： 1. 愿意每周工作6天 2. 相關烹飪證書 3. 有多年餅房工作經(jīng)驗 4. 了解傳統(tǒng)糕點、膳食和維也納面包的制作 5. 懂英語者優(yōu)先

1、擬定洗衣房預算，嚴格控制洗滌原料及各類物資的質(zhì)量，成本，確保消耗和總生產(chǎn)量的平衡，完成計劃指標。 2、與布草、員工制服等使用部門及時溝通，不斷提高洗滌質(zhì)量，保證供應。 3、與工程部協(xié)作，做好機械設備和洗滌工具的維修保養(yǎng)，確保各部位運轉正常。 4、督導，檢查布草，洗滌用品等的盤點工作，合理控制使用量及儲備量，避免流失與浪費。 5、完成上級指派的其他任務。

Job Summary 職位簡述 To Assist Front Office Manager to oversee the front desk and back-office operation, lobby, coordinates and monitor that all guests arrival, departure and in-house experiences are as per resort standards 協(xié)助前廳經(jīng)理監(jiān)督前臺和后臺辦公室的運作，大堂協(xié)調(diào)和監(jiān)督所有客人的到達，離開和得到入住的體驗是依照度假標準的。 Key Duties and Responsibilities 主要義務和職責 Adhere to all Resort rules and regulations as per Service Standard Policies and procedures 堅持所有酒店規(guī)章按照服務標準的政策和程序操作。 Ensure the reception team work with a sales focused attitude and are aware of sales opportunities within the resort which will assist with the maximization of revenue. 確保前臺接待以專注的態(tài)度接待客人，并了解酒店內(nèi)的所有增銷機會，這將有助于實現(xiàn)收入最大化。 Attending daily operation meeting 參加每天的運營會議。 Attending all group meetings. 參與所有團隊的會議。 Ensure all team members are aware of all room revenue targets and are kept informed of performance results. 確保所有團隊成員都知道所有的收入目標，并保持對業(yè)績結果的了解。 Review VIP arrival& special events. 查閱貴賓到店和特殊度假村活動。 Ensure all non-guaranteed reservations are released at the appointed time. 確保所有非擔保預訂在指定時間內(nèi)被取消。 Adhere to the resort selling strategy by ensuring the use of correct rates. 堅持銷售策略，確保使用正確的價格。 Ensure all book out situations are handled in a diplomatic and professional manner ensuring future business from respective booked out guests. 確保所有的預訂都是通過專業(yè)的方式來處理，確保客人會帶來更多預定。 Ensure a consistently high standard of presentation is maintained for both the department and the team members. 確保部門成員維持一致的高標準。

Job Summary 職位簡述 The Senior Specialist-Marine Mammals? is responsible foroverseeing the Specialist- Marine Mammals for maintaining a hygienic andhealthy living environment for all Marine mammals，Ensure that animals receiveall planned diets in accordance with planned maintenance of regular behavioralstandards and daily DPE operations，Perform daily Animal ENRICHMENTto be eligible for work on any shift, animal observation and recording，Can complete the cleaningand disinfection of animals' living environment as required, can complete thedaily interaction and performance of animals, interaction science popularizationand performance hosting work. 高級海洋動物保育專員負責監(jiān)督海洋動物保育專員，參與確保所有海洋哺乳動物保持一個衛(wèi)生而健康的生活環(huán)境、保證它們獲得所有計劃食量。按照計劃進行常規(guī)行為標準的保持，日常DPE的操作，按計劃進行動物豐容（ENRICHMENT）,可勝任任何班次的工作內(nèi)容，動物觀察及記錄，可按要求完成動物生活環(huán)境的清潔及消毒工作，可完成動物日常互動及表演工作，互動科普及表演主持工作 。 Key Duties and Responsibilities 主要義務和職責 Proficient in all daily operationsrelated to “Specialist- Marine Mammals”. 可熟練完成“海洋動物保育專員”的所有日常操作。 Maintenance and modification ofMarine animal behavior. 海洋動物行為的維護與修正。 Independently complete the designand training of new behaviors of Marine animals. 獨立完成海洋動物新行為的設計及訓練。 Serve as a trainer for the “Specialist- Marine Mammals”. 可以作為“海洋動物保育專員”的培訓師。 Training on new animal medicalbehavior, new interactive performance behavior, innovative animal enrichmentprograms and training of Specialist- Marine Mammals. 動物醫(yī)療新行為的訓練，互動表演新行為的訓練，動物豐容項目的創(chuàng)新及對海洋動物保育專員的培訓工作。 Make daily observations of animalsand report any abnormalities or change of normal animal behavior to necessaryManagement personnel. 每日仔細觀察海洋哺乳動物的行為狀況，發(fā)現(xiàn)異常需向管理人員報告。 Maintain a safe and sanitary workingarea and animal living conditions. 保持工作環(huán)境和海洋哺乳動物生活環(huán)境清潔、衛(wèi)生、安全。 Follow SOP guidelines andinstruction for proper preparation of animal food diets. This includesextensive attention to detail for cleaning of food prep areas and food storageareas. 按照 SOP 的指導為它們準備食物；食物準備區(qū)和食品存儲區(qū)要始終保持清洗干凈、整潔衛(wèi)生。 Maintain all exhibit equipment andarea responsibilities on daily basis. 每日都需對全部展覽設備和區(qū)域進行維護、管理。 Acquire basic knowledge in animalhusbandry and training techniques through supervised structured participation,listening, observation, and reading materials provided. 積極參與有組織的活動，認真聽、認真看、認真閱讀相關資料，掌握海洋哺乳動物的飼養(yǎng)和訓練基本技術。 Under close supervision, administeranimal vitamins properly.? 在密切觀察的基礎上為它們合理補充維生素。? Maintain animal records, animalobservations and departmental notebooks. 作好觀察記錄、分門別類作好筆記。 Develop exceptional customer serviceskills for performing supportive roles in education and animals’ interactionprograms. 掌握卓越的客戶服務技巧、增強動物訓練技能、提高動物互動項目的觀賞性。 Develop the ability to care andtrain the animals. 不斷提高照顧、訓練動物的技能。 Displays the ability to report forduty at scheduled time and in proper uniform.?Must be available for any shift necessary to care for and observe theanimals. 按規(guī)定時間上班、著裝符合要求。遇有輪班需隨叫隨到，以確保動物始終有人照料。 Maintains a sound knowledge of theCompany’s facilities and related services. 對公司的設施和相關服務要諳熟于心。 Develop a professional approach tothe career and function as a team member showing consideration, tolerance,cooperation, reliability and the ability to accept constructive criticism. 身為團隊一員，需不斷發(fā)展自身專業(yè)素養(yǎng)，要細心、寬容、肯合作、敢擔當、善于接受建設性的批評意見。 Performs all duties related toanimal and guest needs as requested by management and as the department requiresregardless of time, day or location. 不管何時何地，均應按照相關管理要求和部門要求滿足客人需求、切實履行照看動物的職責。 Maintain the department standard ofexcellent physical condition as needed to perform all aspects of the job safely.? Must be able to pass physical swim test on anannual basis. 負責各項工作時，身體條件均應嚴格達到部門所設定的標準，以確保安全無誤。每年均需參加游泳測試并且需過關。 Responsible understanding andapplying all information contained in department manuals and communicationnotebooks. 部門手冊和溝通筆記本中的內(nèi)容需消化、掌握。 Training on new animal medicalbehavior, new interactive performance behavior, innovative animal enrichmentprograms and training of Specialist- Marine Mammals. 動物醫(yī)療新行為的訓練，互動表演新行為的訓練，動物豐容項目的創(chuàng)新及對海洋動物保育專員的培訓工作。 Skills, Experience & Educational Requirements 技能、經(jīng)驗和教育要求 Basic knowledge of IMATA (2004)International Training Standards for Marine mammals. 掌握IMATA(2004)國際海洋哺乳動物訓練標準基本知識。 Understand the range of importantindicators in Marine mammals (e.g., respiration, fecal traits, etc.). 了解海洋哺乳動物重要指標范圍（如：呼吸，排泄物性狀等等）。 Any swimming 50 meters, snorkelingwithout equipment 20 meters, tread water for 2 minutes, can dive into the 4meters deep pool to salvage 0.5KG lead. 任意泳姿50m，潛泳無裝備20米，?踩水2分鐘，可潛入4米深的水池打撈0.5KG鉛塊。 Possess certificate of Open WaterScuba Certification. 擁有開放水域潛水員等級證書 。 At least 6 years working experiencewith Marine mammals. 至少擁有6年以上與海洋哺乳動物工作經(jīng)驗。 Demonstrate the ability tocommunicate in a clear and professional manner. 能夠清晰而專業(yè)的溝通。 Basic English communication skillsare required. 需要具備基礎的英語溝通能力。

負責管理燈光視頻組的日常運營維護工作，制定SOP，維保計劃，預算等工作，保證演出設備正常運行。 【主要義務和職責】 管理燈光視頻特效設備日常檢查預設維護，根據(jù)公司演出計劃，制定設備維護保養(yǎng)計劃，并根據(jù)計劃監(jiān)督執(zhí)行； 保障燈光視頻組排練、演出質(zhì)量及演出效果，確保無重大演出安全事故發(fā)生； 制定和更新部門SOP及應急預案，并安排全員培訓及考核實行，各項工作記錄文件歸檔； 制定部門預算，制定燈光視頻特效備品備件及耗材使用采購計劃及落實執(zhí)行，落實部門資產(chǎn)保管、使用及維護工作； 制定崗位職責及考勤獎懲制度，增加核心團隊建設與骨干力量培養(yǎng)。 【技能、經(jīng)驗和教育要求】 視頻、燈光設計等相關專業(yè)； 5年及以上舞臺燈光或視頻工作經(jīng)驗； 中專及以上學歷。

現(xiàn)招聘零點廚房副廚師長一名（米其林/黑珍珠背景優(yōu)先）； Job Summary 職位簡述 He/she will assist the Chef De Cuisine to lead, manage, and organize all requirements to the highest standards and in accordance with the standard operating procedures as implemented by the Executive Chef. He/she will ensure proper hygiene and sanitation in the workplace under his jurisdiction, adequate stocks of food supply, inter-department coordination, and training. He/she will carry the full responsibility of the operating equipment including its inventory levels. He/she must ensure to maintain the resort food cost at all times. He/she will ensure and enforce the set service standard procedures by directing, supervising, and motivating staff to perform to the highest level of service. He/she will communicate with the guests and share feedback with the chef in charge and the management. The feedbacks then will ensure high levels of food and service quality and guest satisfaction are maintained at all times. He/she will abide by the instructions and laws issued by the Chinese authorities, the HACCP requirement, and the company’s set standards whichever is higher in connection to food handling, hygiene, and food storage. 根據(jù)總廚批準的標準操作流程來協(xié)助廚師長領導、管理并組織本廚房的工作。管理本廚房員工嚴格遵守廚房食品安全衛(wèi)生程序，務必做到能同部門內(nèi)部高效溝通并參與培訓。對本廚房的設施設備負有全部責任，包括對其的盤點。確保時刻控制食品成本，通過指導、監(jiān)督和激勵本廚房員工來將服務質(zhì)量提升至最高水平。與客人交流并向當班廚房負責人及管理層反饋客人意見，該反饋意見會不斷提高食品及服務質(zhì)量和顧客滿意度。關于食品操作、衛(wèi)生及儲存等問題必須遵守中國法律法規(guī)、食品衛(wèi)生安全要求及酒店相關規(guī)定。 Key Duties and Responsibilities 主要義務和職責 To ensure that the quality levels of kitchen production and presentation are maintained at their highest level at all times. 確保廚房食品質(zhì)量及出品時刻保持最高水準 To ensure that the kitchen and working areas are thoroughly clean at all times. 確保廚房及工作區(qū)域時刻保持潔凈 To presents oneself in a way that enhances the overall guest experience, by adding life and energy into each outlet. 通過自己的努力，使各餐廳充滿活力和激情，以此提高客人的總體滿意度 To ensures that all mise en place is correctly prepared prior to commencement of service. 確保在開始營業(yè)前，所有的食品材料都已正確準備好

崗位職責 1、根據(jù)公司人力資源規(guī)劃制定相關部門的招聘策略、招聘計劃； 2、負責相關領域的人力資源市場分析，有效管理及優(yōu)化招聘渠道； 3、負責相關部門的具體招聘工作，包括人才尋訪、面試、錄用等； 4、參與招聘體系建設及相關的優(yōu)化、創(chuàng)新項目。 崗位要求 1、大專以上學歷，三年年以上大型企業(yè)人力資源工作經(jīng)驗，其中招聘工作經(jīng)驗至少1年以上； 2、熟悉招聘業(yè)務流程以及各種招聘渠道； 3、熟練掌握兩種以上人才測評或面試技巧； 4、思維敏捷，富有工作激情，具較強的溝通能力與協(xié)調(diào)能力。

Job Summary? 職位簡述? To oversee the reception desk and bell services, monitor that all guests' arrival, departure and in-house follow resort standards enhance guest's satisfaction. 按照度假村的標準監(jiān)督前臺接待和行李服務，確保客人入住和離店能夠獲得符合度假村標準的服務，提高客人滿意度。 Key Duties and Responsibilities? 主要義務和職責 Ensure the reception and bell team work with a sales focused attitude and are aware of sales opportunities within the resort which will assist with the maximization of revenue.? 確保前臺接待用專注的態(tài)度接待客人，并了解酒店內(nèi)的所有增銷機會，這將有助于實現(xiàn)收入最大化。? Ensure guests are communicated with and assisted in an efficient, warm and professional manner by all team members.? 確保團隊成員以高效、熱情、專業(yè)的方式和客人溝通和提高協(xié)助。? Carry out briefings and on the job training and review with focus on guest satisfaction.? 進行例會和崗位培訓，審查的關注客人滿意度。?? Oversee day to day operations ensuring resort standards are adhered to and maintained by all team members.? 監(jiān)督日常運營，確保所有團隊成員遵守和維護度假村標準。? Adhere to resort credit policies to ensure all expected revenues are secured.? 堅持酒店信貸政策，確保實現(xiàn)所有預期收益。? Ensure all team members are aware of all room revenue targets and are kept informed of performance results.? 確保所有團隊成員都知道所有的客房收入目標，并保持對業(yè)績結果的了解。? Ensure all non-guaranteed reservations are released at the appointed time.? 確保所有非擔保預訂在指定時間內(nèi)被取消。?? Ensure a consistently high standard of presentation is maintained for both the department and the team members.? 確保部門成員維持一致的高標準。? Ensure that all room allocation is done in timely manner.? 確保所有房間的分配都及時完成。? Review VIP arrival& Special events.? 查閱貴賓抵達和特殊度假村活動。? Liaise with housekeeping department for the daily arrival and departure preparation.? 與客房部保持溝通，為日常的到店和離店準備。? Actively review guest comments and feedback, communicate this with the team members and implement procedures to enhance guest satisfaction.? 積極回顧的意見和反饋，團隊成員溝通，并實施措施以提高客人的滿意度。 Maintain and oversee accuracy of guest profiles and remarks.? 維護和監(jiān)督客人資料的準確性。?? Spot check passport scans to ensure accuracy as per Sanya Authorities requirements for transfers.? 根據(jù)三亞有關部門的要求，現(xiàn)場檢查護照的掃描，以確保其準確性。? Ensure all daily system closing procedures and reports are being completed as per resort standards.? 確保所有的日常系統(tǒng)關閉程序和報告都按酒店標準完成。? Review the measurements related to customer satisfaction.? 檢查客戶滿意度相關的數(shù)據(jù)。? Handle guest complaint.? 處理客人投訴。