Job Title:Communication Supervisor 職位：總機主管 Department: Front Office 部門：前廳部 Reports to: Communication Manager 匯報對象：總機經(jīng)理 Position level: Supervisor 職位級別：主管 Position Overview 職位概況 Supervise Communications Agents on performance standards and telephone manners. Proactive in identifying opportunities to blow away our guests 領(lǐng)導(dǎo)總機接線員按照標(biāo)準(zhǔn)和電話禮儀的要求完成工作。積極主動地把握機會為客人制造意外驚喜 The Role 崗位職責(zé) Supervise all Communications agents answer the phone according to the brand standard. 根據(jù)品牌標(biāo)準(zhǔn)指導(dǎo)所有總機接線員應(yīng)答客人的來電 Check and update all Resort information in Communications. 每日檢查并更新總機的相關(guān)信息 Daily meeting and testing of product knowledge to ensure all Communications agents are knowledgeable on Resort facilities and promotions. 每日例行檢查所有接線員的酒店產(chǎn)品知識的掌握程度，并確保所有人了解酒店的設(shè)施和產(chǎn)品促銷活動 Daily check wakeup call request and ensure all requests are fulfilled. 每天查看叫醒服務(wù)的需求并確保所有的客人需求安排就位 Be fully aware of the functioning procedure of all switchboard equipment. 完全掌握接線設(shè)備的運行程序和狀態(tài) Be knowledgeable of In-Room Dining menu, proficiently take orders and make recommendations. 熟悉客房送餐的菜單，能夠熟練地為客人點單并推薦菜品 Handle the guests feedback and ask for help from senior managers if needed. 處理客人的反饋意見，如若需要則要向上級需求幫助 Talent Profile 學(xué)歷要求 College and above大專或以上學(xué)歷 Work Experience 工作經(jīng)驗 Approximately 2-3 years’ experience as Supervisor / Line Colleague 要求約2-3年的相關(guān)主管或從業(yè)的工作經(jīng)驗 Skills Set 技能要求 Good presentation and communication skills. 良好的展示及溝通技巧 Good organization skills. 良好的組織技巧 English Fluent in both writing and speaking. 流利的英語說、寫能力 Familiar with Microsoft Office: Word, Excel, PowerPoint. 熟悉微軟辦公自動化軟件，Word, Excel, PowerPoint High energy level with presentation skills. 具備優(yōu)秀展示技巧 Basic Resort knowledge. 掌握基本酒店產(chǎn)品知識 Basic Training Skills.