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  • 三亞 | 3年以上 | 大專 | 提供食宿

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    國(guó)際高端酒店/5星級(jí) | 2000人以上
    發(fā)布于 09:12
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    1、協(xié)助銷售總監(jiān)、副總監(jiān)創(chuàng)造水世界,水族館,海豚灣的營(yíng)業(yè)收入。 2、聯(lián)系與發(fā)展符合亞特蘭蒂斯要求的地接旅行社、旅游批發(fā)商、旅行代理商、旅游經(jīng)營(yíng)者、學(xué)校、協(xié)會(huì)和公司。 3、 通過(guò)銷售拜訪,電話銷售和書(shū)面溝通的形式與地接旅行社,旅游批發(fā)商和旅游公司保持密切的合作關(guān)系。 4、 根據(jù)銷售計(jì)劃,籌備與執(zhí)行策略活動(dòng)。 5、 根據(jù)營(yíng)銷計(jì)劃方案,協(xié)助銷售總監(jiān)/副總監(jiān)執(zhí)行落實(shí)營(yíng)銷活動(dòng)。 6、 在必要時(shí)代表亞特蘭蒂斯水世界,水族館,海豚灣參加貿(mào)易展示會(huì)、研討會(huì)及展會(huì)。 7、尋找渠道開(kāi)發(fā)的創(chuàng)新思路,增加水世界、水族館、海豚灣增加曝光率并帶動(dòng)顧客的消費(fèi)需求。? 8、定期分析當(dāng)前和潛在市場(chǎng)的動(dòng)態(tài)以及競(jìng)爭(zhēng)對(duì)手的市場(chǎng)活動(dòng)。 9、參加每周銷售例會(huì),匯報(bào)工作內(nèi)容,交流想法和思路以確保團(tuán)隊(duì)有效溝通。 10、 在不影響正常售票的前提下,同水世界運(yùn)營(yíng)團(tuán)隊(duì)緊密合作,執(zhí)行所有方案計(jì)劃。 11、 審查水世界、水族館、海豚灣的每日統(tǒng)計(jì)數(shù)據(jù),充分了解業(yè)務(wù)目標(biāo)要求。 12、 合理追蹤月度,季度和年終收入統(tǒng)計(jì)。
  • 三亞 | 1年以上 | 大專 | 提供食宿

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    國(guó)際高端酒店/5星級(jí) | 2000人以上
    發(fā)布于 09:12
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    Job Summary 職位簡(jiǎn)述 Create a working environment that supports our core values. Supervise operations of Reservation, with the aim to achieve consistent level of service. Optimize revenue by effectively following the set selling strategies through revenue management. Providing leadership and support to Reservation agents through motivation, coaching, mentoring, and support by following. “Performance Management and Quality Control Processes and Procedures”, with the overall aim of achieving key targets. 創(chuàng)建一個(gè)支持我們核心價(jià)值觀的工作環(huán)境。監(jiān)督預(yù)訂運(yùn)營(yíng),目的是達(dá)到一致的服務(wù)水平。通過(guò)收益管理有效地跟進(jìn)設(shè)定的銷售策略來(lái)優(yōu)化收益。通過(guò)激勵(lì),教導(dǎo),指導(dǎo)及遵循“績(jī)效管理和質(zhì)量控制流程和程序”,為預(yù)訂員提供領(lǐng)導(dǎo)和支持,總體目標(biāo)是實(shí)現(xiàn)關(guān)鍵目標(biāo)。 Key Duties and Responsibilities 主要義務(wù)和職責(zé) 1.Understand departmental performanceobjectives (key performance indicators) and help monitor and regularly measureprogress towards these goals. 理解部門(mén)的績(jī)效目標(biāo)(關(guān)鍵績(jī)效指標(biāo)),幫助監(jiān)督和定期衡量實(shí)現(xiàn)目標(biāo)的進(jìn)展。 2.Supervise incoming calls and shiftstaffing, avoid or minimize missed calls, return missed calls promptly. 監(jiān)督來(lái)電和各班次人員安排,避免或使未接來(lái)電最小化,漏接電話及時(shí)回電處理。 3.Assign and direct team members toensure that the team completes the daily job. 分配和指導(dǎo)團(tuán)隊(duì)成員工作,確保部門(mén)每日完成班次內(nèi)工作。 4.Deal with no-shows and latecancellations through surveys and records, and collect fees effectively. 通過(guò)調(diào)查和記錄來(lái)處理預(yù)訂未到和延遲取消,有效收取費(fèi)用。 5.Update the routing in Operaaccording to the credit list issued by Finance. 根據(jù)財(cái)務(wù)發(fā)的信貸協(xié)議表更新Opera中的掛賬設(shè)置。 6.Ensure that a comprehensive filingsystem is maintained in Reservation. 確保在預(yù)訂部保持全面的存檔系統(tǒng)。 7.Accept waiting list reservations andeffectively monitor reservation status based on priority. 接受等待名單預(yù)訂,并根據(jù)優(yōu)先級(jí)有效地監(jiān)控預(yù)訂狀態(tài)。 8.Check all previous day reservationsfor accuracy and consistency and ensure all guest information and requirementsare properly entered into the system. 檢查前一天的所有預(yù)訂以確保準(zhǔn)確性和一致性,同時(shí)確保所有客人信息和需求正確輸入系統(tǒng)。 9.Communicate effectively with otherresort departments and partners to ensure a satisfactory guest experience andmaximize revenue. 與度假區(qū)其他部門(mén)及合作伙伴進(jìn)行高效溝通,確保賓客有滿意的體驗(yàn)且收益最大化。 10.Efficiently handle real-time guestcomplaints. 高效處理實(shí)時(shí)賓客投訴。 11.Supervises the team's daily work andprovides constructive, ongoing support and advice to enhance the guest serviceexperience and maximize resort revenue. 監(jiān)管員工每日工作,提供建設(shè)性的,持續(xù)的支持和建議以提高賓客服務(wù)經(jīng)驗(yàn)以及實(shí)現(xiàn)度假區(qū)收益最大化。 12.Monitor and test employees'knowledge level and business skills orally or in writing, and assist employeesto improve through continuous coaching. 通過(guò)口頭或書(shū)面形式監(jiān)測(cè)和測(cè)試員工的知識(shí)水平以及業(yè)務(wù)技能,通過(guò)持續(xù)性的輔導(dǎo)幫助員工提升。 13.Responsible for holding departmentbriefing to ensure that the team is informed of resort activities andoperations. 負(fù)責(zé)召開(kāi)交班會(huì),確保團(tuán)隊(duì)了解度假區(qū)活動(dòng)和運(yùn)作動(dòng)態(tài)。 14.Responsible for scheduling,attendance record, timely communication with superiors in case of employeeleave and absence, and adjust the staff on duty to ensure that the operation isnot affected. 負(fù)責(zé)排班、考勤工作記錄,遇員工請(qǐng)假缺勤等情況及時(shí)與上級(jí)進(jìn)行溝通并調(diào)整在崗人手,確保運(yùn)營(yíng)不受影響。 15.Maintain the inventory ofconsumables required by the department. 維護(hù)部門(mén)所需耗材的庫(kù)存。 16.Complete other tasks assigned bysuperior. 完成上級(jí)領(lǐng)導(dǎo)交代的其他工作任務(wù)。
  • 三亞 | 5年以上 | 大專 | 提供食宿

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    • 包吃包住
    • 管理規(guī)范
    • 人性化管理
    • 領(lǐng)導(dǎo)好
    • 帶薪年假
    • 節(jié)日禮物
    • 五險(xiǎn)一金
    • 崗位晉升
    • 技能培訓(xùn)
    國(guó)際高端酒店/5星級(jí) | 2000人以上
    發(fā)布于 09:02
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    Job Summary? 工作簡(jiǎn)述? Primarily responsible for acquiring and converting Wedding group leads allowing the Wedding groups segment to reach and/or exceed the departmental revenue and room nights targets. This role is based in Sanya and is customer facing, both within the Resort and visitation of local accounts.? 主要負(fù)責(zé)獲得及轉(zhuǎn)換潛在團(tuán)隊(duì)客戶使其達(dá)到或超過(guò)部門(mén)的收益目標(biāo)及間夜目標(biāo)。辦公點(diǎn)在三亞,負(fù)責(zé)度假村的對(duì)客服務(wù)及客戶的視察訪問(wèn)。? Key Duties and Responsibilities? 關(guān)鍵職責(zé)? Proposals & Quotes: 提案及報(bào)價(jià)? ? Prepare all proposal and quotes which must be sent out within 24 hours of the initial enquiry in line with ASH standard template. 準(zhǔn)備所有提案和報(bào)價(jià),必須在最初詢問(wèn)的 24 小時(shí)內(nèi)根據(jù) ASH 標(biāo)準(zhǔn)模板發(fā)出。 ? Prepare all contracts – in line with ASH standard templates, ensuring that the contract has been signed by all relevant parties. 準(zhǔn)備所有合同 - 符合 ASH 標(biāo)準(zhǔn)模板,確保所有相關(guān)方簽署合同。? ? Secure all initial deposits related to the confirmed event, preparing any LPO in order to ensure swift payment is received. 確保與確認(rèn)事件相關(guān)的所有初始存款,準(zhǔn)備任何 LPO,以確保收到快速付款。? ? Ensure all activities related to proposal and quotes are entered into Delphi. 確保與提案和報(bào)價(jià)相關(guān)的所有活動(dòng)都輸入到 Delphi 系統(tǒng)里。? ? Ensure that a detailed file is prepared – ready for handover to events management and all relevant documentation is presented at handover stage. 準(zhǔn)備一個(gè)詳細(xì)的文檔-能直接交接給會(huì)務(wù)管理且提供用于交接階段的所有相關(guān)文件。? Sales: 銷售? ? Manage a portfolio of Wedding accounts for which you will be responsible for their production, conversion of bookings along with the clients overall product knowledge (Direct clients, wedding planners, RSO / GSA’s) 負(fù)責(zé)管理的婚宴客戶檔案及其產(chǎn)量,與整體產(chǎn)品一起實(shí)現(xiàn)客戶預(yù)訂(地接社的第三方代理商,婚宴客戶,RSO /GSA)。? ? Present the unique features and benefits for ASH, position the Resort over and above competitors, monitoring competitors’ activities and rate positioning.? 介紹 ASH 的特色和優(yōu)點(diǎn),將度假村定位在競(jìng)爭(zhēng)對(duì)手以上,監(jiān)控競(jìng)爭(zhēng)對(duì)手的活動(dòng)和速度定位。 ? Ensure that all proposal and quotes sent out are followed up within 3-5 days, establishing client feedback and likely hood to confirm.? 確保發(fā)出的所有提案和報(bào)價(jià)在 3-5 天內(nèi)進(jìn)行跟進(jìn),建立客戶反饋并確認(rèn)其可能性。? ? Negotiate where necessary on initial proposal costs and breakdown. Include value added extras and/or re-evaluate rates where applicable.? 在必要時(shí)協(xié)商初始建議費(fèi)用和細(xì)分。 包括增值額外費(fèi)用和/或適當(dāng)時(shí)重新評(píng)估費(fèi)用。 ?? Participate in site inspections, Wedding Fair and the creation of running orders as and when required and planned for in advance accordingly.? 參與現(xiàn)場(chǎng)視察,考察團(tuán)之旅,并在必要時(shí)提前安排合理的參觀。? ? Participate in relevant trade shows as and when required.? 在需要時(shí)參加相關(guān)的展會(huì)。? ? Identify relevant bookings where the assistance is required from the Director, MICE in order to secure the wedding business with ASH.? 在會(huì)務(wù)總監(jiān)協(xié)需要時(shí)協(xié)助相關(guān)的預(yù)訂,以確保活動(dòng)在三亞亞特蘭蒂斯順利進(jìn)行。 Systems & Admin: 系統(tǒng)管理? ? Completion of all activities to be entered into the Delphi System being; sales call information update, client appointments, all telephone calls related to a specific book logged and recorded, all emails documented on specific booking.? 完成所有要進(jìn)入 Delphi 系統(tǒng)的活動(dòng); 銷售電話信息更新,客戶約會(huì),與特定預(yù)定的相關(guān)所有電話的日志和記錄,所有電子郵件記錄在具體預(yù)訂中。? ? All proposal, quotes and contracts will be shared with the relevant departments – finance, reservation and the events team.? 所有提案,報(bào)價(jià)和合同將與相關(guān)部門(mén)共享-財(cái)務(wù)部,預(yù)定部和宴會(huì)部。? ? Detailed files to be completed with the relevant information pertaining to the wedding, ready to hand over to the Event Management team for execution of event.? 完成與婚宴相關(guān)的信息的詳細(xì)的文件,并可隨時(shí)交接給宴會(huì)管理團(tuán)隊(duì)執(zhí)行。? ? Weekly sales report to be compiled – detailing key achievements and market intelligence.? ?編輯每周銷售報(bào)告- 詳細(xì)介紹關(guān)鍵成果和市場(chǎng)情報(bào)。? ? Create and follow up on various in-house forms, such as client entertainments, complimentary upgrades and room bookings, fam trips etc.? 創(chuàng)建和跟進(jìn)各種內(nèi)部表單,如客戶娛樂(lè),免費(fèi)升級(jí)和房間預(yù)訂,考察團(tuán)之旅表格等。? ? Plays an active role in the production of sales account plans for owned accounts, departmental sales plans and activities.? 在自有客戶,部門(mén)銷售計(jì)劃和活動(dòng)的銷售經(jīng)營(yíng)計(jì)劃方面發(fā)揮積極作用。? Finance: 財(cái)務(wù)? ? Ensure that the department achieves all budgeted revenue and room night targets.? 確保該部門(mén)實(shí)現(xiàn)所有預(yù)算收入和房間夜間目標(biāo)。? ? Ensure that you achieve or exceed personal revenue targets.? 確保您實(shí)現(xiàn)或超過(guò)個(gè)人業(yè)績(jī)目標(biāo)。? ? All deposits are requested and recorded for all events using the Delphi System? 所有活動(dòng)及所有存款必須使用 Delphi 系統(tǒng)做記錄。? ? Ensure that all rates quoted are in line with the Yield Calendar as produced by the revenue department.? 確保所有報(bào)價(jià)與收益管理部生成的收益報(bào)表一致。? ? Ensure all paid deposit information is correctly entered into Delphi. 確保所有付費(fèi)存款信息正確輸入 Delphi 系統(tǒng)。? ? Weekly attendance at the ‘Business on the Books’ meeting, ensuring that all follow ups and updates are given related to your portfolio of enquires. Particularly attention must be made to those events that ASH ‘Must Win’.? 出席每周“已生成的訂單”會(huì)議,確保所有跟進(jìn)和更新都與詢價(jià)組合檔案相符。特別注意那些三亞亞特蘭蒂斯必勝的活動(dòng)。? Marketing: 市場(chǎng)? ? Ensure that all databases are updated timely? 確保所有數(shù)據(jù)庫(kù)及時(shí)更新。? ? All packages and promotions are communicated to your account portfolio? 所有組合套餐和促銷活動(dòng)都傳達(dá)到您的客戶檔案。 ? Collect data and examples on competitor Resorts marketing initiatives 收集有關(guān)競(jìng)爭(zhēng)對(duì)手的數(shù)據(jù)和實(shí)例。? ? Make recommendations and suggestions regarding marketing campaigns for ASH 為 ASH 的營(yíng)銷活動(dòng)提出建議。 Leadership: 領(lǐng)導(dǎo)能力? ? To guide, advice coach and nurture Sales Executives and Sales Coordinator. 指導(dǎo),訓(xùn)練和培訓(xùn)會(huì)務(wù)銷售副經(jīng)理和會(huì)務(wù)銷售主任。? ? To be actively involved in the recruitment, appraises performance management along with Assistant Manager and Sales Officer. 積極參與招聘,及會(huì)務(wù)銷售副經(jīng)理和會(huì)務(wù)銷售主任的績(jī)效評(píng)估管理。 General: 綜述? ? Co-ordinates with colleagues and representatives of other departments to ensure an efficient flow of communication 協(xié)調(diào)部門(mén)同事及其他部門(mén)的代表,確保高效溝通。? ? Participates in all departmental weekly meetings 參加所有部門(mén)每周會(huì)議。? ? Ensures departmental and personal objectives are being met, reviewed 確保部門(mén)和個(gè)人目標(biāo)得到滿足和評(píng)估。? ? In conjunction with Director, MICE Sales, personal objectives and action plans are completed, reviewed and updated. 連同總監(jiān),會(huì)務(wù)銷售人員,共同完成、審查、更新個(gè)人目標(biāo)和銷售計(jì)劃。? ? Any other reasonable duties and tasks as directed by Director, MICE and VP, Sales 銷售副總裁和會(huì)務(wù)銷售總監(jiān)指導(dǎo)的任何其他合理的職責(zé)和任務(wù)。
  • 三亞 | 3年以上 | 大專 | 提供食宿

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    • 包吃包住
    • 管理規(guī)范
    • 人性化管理
    • 領(lǐng)導(dǎo)好
    • 帶薪年假
    • 節(jié)日禮物
    • 五險(xiǎn)一金
    • 崗位晉升
    • 技能培訓(xùn)
    國(guó)際高端酒店/5星級(jí) | 2000人以上
    發(fā)布于 09:02
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    【崗位要求】 負(fù)責(zé)銷售團(tuán)隊(duì)的日常管理,包括招聘、培訓(xùn)、考核和激勵(lì)團(tuán)隊(duì)成員,提高銷售團(tuán)隊(duì)的績(jī)效和執(zhí)行力; 根據(jù)公司的整體戰(zhàn)略和市場(chǎng)需求,參與制定及實(shí)施落地適合二銷部門(mén)的銷售策略,協(xié)助銷售經(jīng)理完成銷售目標(biāo); 負(fù)責(zé)各銷售點(diǎn)位巡查,分析客流量和消費(fèi)群體及時(shí)做好銷售策略調(diào)整?; 對(duì)主管/組長(zhǎng)職責(zé)(即工間休息、輪崗等)的監(jiān)督; 監(jiān)督檢查分配給主管/組長(zhǎng)和各小組的工作; 主管/組長(zhǎng)與管理層之間的聯(lián)絡(luò); 所有一線員工的排班。 ? 【崗位技能要求】 ??萍耙陨蠈W(xué)歷; 具有3年以上從事銷售及現(xiàn)場(chǎng)相關(guān)管理工作經(jīng)驗(yàn)?; 具備優(yōu)秀的溝通協(xié)調(diào)能力及團(tuán)隊(duì)合作精神; 熟練的交流和較強(qiáng)的表達(dá)能力及良好的人際交往能力; 熟練的使用辦公軟件及良好的行政事務(wù)處理能力; 有良好的職業(yè)操守,具有較強(qiáng)的工作抗壓能力; 能承受一定的工作壓力; 組織能力、領(lǐng)導(dǎo)能力等。
  • ???| 2年以上 | 大專 | 提供食宿

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    發(fā)布于 11-07
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    銷售經(jīng)理 要求: 1.        大專以上學(xué)歷; 2.        良好的職業(yè)形象,兩年以上星級(jí)酒店市場(chǎng)開(kāi)發(fā)經(jīng)驗(yàn); 3.       熟悉英文及粵語(yǔ),溝通能力強(qiáng); 崗位描述 1)   負(fù)責(zé)會(huì)議市場(chǎng)客戶的開(kāi)拓及維護(hù),并根據(jù)銷售總監(jiān)市場(chǎng)劃分完成銷售額分配。 2)   定期拜訪客戶,與客戶保持良好的合作關(guān)系。    3)   及時(shí)跟進(jìn)團(tuán)體及散客的預(yù)訂的變化,并按規(guī)定及時(shí)回復(fù)給客戶。 4)   跟進(jìn)合約的簽訂及續(xù)簽工作。
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