Job Responsibilities??崗位職責 1. Supervise and coordinate all staff to ensure that customers receive prompt and courteous service and that all operational areas are operated following resort hotel standards and procedures. 1.監(jiān)督和協(xié)調(diào)所有的員工，確保顧客收到及時、周到的服務，并且所有的營運區(qū)域按照度假酒店標準和程序運營。 2. Oversee the daily planning of housekeeping and special events to ensure that all rooms and corridors are cleaned to resort standards. 2.監(jiān)督大清及特殊事物的日常計劃安排，確保所有房間和走廊的清潔符合度假酒店標準。 3.Monitor the use of room spares and consumables within manageable costs. 3.監(jiān)控客房備品和易耗品的使用量處于可控成本內(nèi)。 4.Overall responsibility for the allocation of work to room service staff. 4.全面負責客房服務員的工作分配。 5. Be fully trained in housekeeping tasks and procedures and be able to assist the logistician and housekeeping staff where required. 5.有關(guān)客房工作任務和操作程序接受過全面培訓，在需要的情況下能夠協(xié)助物流員和客房服務員。 Job Requirements??崗位要求 1.Secondary school education or above. 1.中專以上學歷。 2. At least 2 years' experience in-room service. 2.有2年以上客房工作經(jīng)驗。 3. Physically fit. 3.身體健康。

崗位職責 1.對員工考勤、考績，根據(jù)他們工作表現(xiàn)的好壞，進行表揚或批評。 2.掌握所轄客房的狀況。 3.檢查客房部的設施和管理，抽查本部門工作質(zhì)量及工作效率。 4.負責對部門的工作策劃，督導，與本部門的財政預算。 5.熟悉部門的運作情況，處理每天的事務，發(fā)現(xiàn)問題及時進行指導。 6.留意賓客動態(tài)，處理一般性的賓客投訴，有重大事故時須向部門經(jīng)理報告。 崗位要求 1.高中畢業(yè)學歷或同等文化程度。 2.有較強的英語會話能力和一定的組織能力及協(xié)調(diào)能力。 3.從事樓層主管工作1年以上。 4.熟悉客房管理專業(yè)知識、熟練運用電腦。

Position Overview： 職位描述： Performall tasks and responsibilities related to orchestrating and producing animmaculate clean resort for our guest and colleagues.? The Housekeeping Team Leader supervise, trainand inspect the performance of Housekeeping Attendants, Turndown Attendants andHouseman, ensuring that all procedures are completed to the resort operatingstandards.? Assist other areas in thedepartment where necessary to ensure optimum quality service to guests andcolleagues.? Promote a positive andfriendly environment in the department. 通過做好所有的任務和相關(guān)職責，為我們的客人和同事精心打造一個一塵不染的度假酒店?？头坎恐鞴苤笇?、培訓和檢查客房服務員、開夜床服務員和后勤服務員的工作，確保所有的工作流程都是按照酒店的運營標準完成。如有需要，則要協(xié)助部門其它區(qū)域的工作，從而達到最佳的對客和同事的服務。在部門推動建立一個正面積極而又友善的工作環(huán)境。 The Role： 崗位職責 1.?????Verify room status, report discrepant rooms;prioritize and update status of checkout rooms 核實房態(tài)，上報差異房；優(yōu)先更新退房的房態(tài) 2.?????Ensure that assigned colleague has reported towork; document any late or absent colleagues 確保排了班的同事按時到崗，記錄遲到或缺席的同事 3.?????Prepare and distribute assignment sheets toassigned colleague and review priorities 準備并給同事分配工作安排表并回顧工作重點 4.?????Assign designated guest room keys and phones 分配指定的房卡和電話 5.?????Communicate additions or changes to theassignment sheets as they arise throughout the shift. 在整個當班過程中對于附加的工作進行溝通并更改工作安排 6.?????Check Room Attendant's carts for propersupplies, neatness, cleanliness and mechanical problems. 檢查客房服務員的工作車，清潔用品是否正確、是否擺放整齊，是否有機械問題 7.?????Update room status after approving cleanlinessand condition in accordance with departmental standards 在根據(jù)部門規(guī)定的標準查房后更新房態(tài) 8.?????Check Do Not Disturb rooms in accordance withresort procedures and verify status 根據(jù)度假酒店的程序檢查免打擾房間并核實狀態(tài) 9.?????Complete work orders for maintenance repairs.Contact Engineering directly for urgent repairs 完成工程單的申請流程，對于緊急的維修需要直接聯(lián)系工程部 10.??Performs otherduties as assigned by Director of Housekeeping 完成客房部總監(jiān)分配的其它任務 Talent Profile： 任職資格： Education 學歷:? High School and above高中學歷以上 Experience 經(jīng)驗: 1 year related workingexperiences is expected. 一年相關(guān)工作經(jīng)驗 Grooming 儀容儀表: Allemployees must maintain a neat, clean and well groomed appearance (specificstandards available). 所有員工必須保持整潔干凈的形象。

1.?持有國家頒發(fā)殘疾人證。 2.?有酒店工作經(jīng)驗者優(yōu)先考慮。

Position Overview The Housekeeping Coordinator is responsible for ensuring the department achieves the highest level of service delivery through effective communication and follow up. Critical aspects of the role are communicating room status, receiving & dispatching requests / tasks to all key contacts; ensuring a smooth and efficient operation of the department. 客房部協(xié)調(diào)員的主要職責是客房部每日運營的協(xié)調(diào)工作?？头坎繀f(xié)調(diào)員負責通過高效的溝通和跟進確保部門達到最高的服務水平。這個角色在溝通客房狀態(tài)、通過主要聯(lián)系人接收和派發(fā)工作請求、確保部門順暢的運行方面起到關(guān)鍵性作用。 The Role Check and Read email ensuring that all work related information are noted and pass onto the Housekeeping Team Leader / Housekeeping Manager / Director of Housekeeping 檢查并閱讀所有郵件并確保將接收到與工作相關(guān)的所有信息傳達給客房部主管、客房部經(jīng)理、客房部總監(jiān) Allocate Room Assignments, and ensuring that important information such departure time and arrival times and any Special Requests are noted on Housekeeping Attendants and Team Leaders list and highlighted 為客房服務員分配工作，確保重要信息如退房時間、到達時間和任何特殊要求傳達到客房服務員和主管，并對重要信息進行強調(diào)。 Answer all housekeeping office incoming telephone calls correctly recording messages and deliver promptly 接聽所有客房部辦公室的來電，做出正確的記錄并及時傳達 Maintain an accurate record of out of order, VIP, Long stay, repeat guest, expected arrivals and departures, function and group rooms, do not disturb rooms, guest profile 對客房的信息和客人信息如故障房、VIP、常住客人、熟客、預計到達和離店、功能房和團隊房、請勿打擾房、客人檔案等保持準確的記錄 Ensure that all resort key procedures are followed carefully and maintain efficiently 確保仔細認真地遵守酒店的鑰匙/房卡管理程序并有效地維護 Prepare the daily work allocation for room attendants and maintain all necessary books required for daily control 每天為客房服務員的工作分配做準備，并且維持對所有必要的工作內(nèi)容進行紀要以便于管理監(jiān)督 Talent Profile Highly effective communication skills 高效的溝通能力 Excellent organization skills 良好的組織能力 Proficient in English 熟練的英語 Familiar with Microsoft Office: Word, Excel, PowerPoint 熟悉Microsoft辦公軟件：Word, Excel, PowerPoint Approximately 1-year experience or newly graduate from university 要求約1年的工作經(jīng)驗或者大學應屆畢業(yè)生

崗位職責： 1、負責所分配區(qū)域或客戶的衛(wèi)生清潔工作。 2、保證按質(zhì)按量的完成所分配的任務。 3、聽從分配和安排。 崗位要求： 1、男女不限，身體健康，年齡20-50歲；