Use checklists to ensure that cleanliness and condition of each assigned area meets designated standards. Identify and report preventative or other maintenance issues in public areas or guest rooms. Request preventative maintenance or non-urgent repairs using appropriate method. Contact other departments directly for urgent repairs. Clean, maintain, and store cleaning equipment. Document and report outstanding issues. Complete required Housekeeping paperwork. Respond promptly to requests from guests, Front Desk, or At Your Service requests.   Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Visually verify and interpret written documents. Perform other reasonable job duties as requested by Supervisors.

樓層主管  ·            Control of daily work of staff with fair and properly. 合理公正地控制員工的日常工作。 ·            Held daily meeting with floor staff. 與樓層員工進(jìn)行日常會(huì)議。 ·            Supervise inspect guestrooms of responsibilities, according to the hotel standard strictly. Ensure the cleanliness and the equipment are all in good order. 根據(jù)酒店標(biāo)準(zhǔn)嚴(yán)格監(jiān)督客房的職責(zé)，確保設(shè)備的清潔有序。 ·            Inspect all out of rooms immediately, change the condition and make sure the front-office can loan. 立即檢查所有房間，確保前廳可以隨時(shí)售賣 ·            Response the training of employee and conduct them.、 對(duì)員工進(jìn)行培訓(xùn)并指導(dǎo)員工培訓(xùn)。 ·            Ensure staff work according to the procedures.  確保員工按程序工作。 ·            Inspect fix program and repair it immediately. Follow up the procedures. 檢查固定工程并立即修復(fù)。跟進(jìn)工程問題。 ·            Supervise the guest supplies, ensure the guest supplies are in good order. 監(jiān)督客人用品，確保客人用品供應(yīng)良好。 ·            Coordinate with the Engineering Apartment, arrange the maintain of the room. 與工程部協(xié)調(diào)，安排房間維護(hù)。 ·            Note down the unusual thing to the log-book, shift the work to the next workers if it undone. 客人遇到的問題及時(shí)記錄，如果有必要，轉(zhuǎn)移到下一個(gè)班次。 ·            Evaluate staff work performance. 評(píng)估員工的工作表現(xiàn)。 ·            Accomplish work which assigned by Floor Manager. 完成樓層經(jīng)理安排的工作。 ·            Ensure that the housekeeping cleaning plan is implemented 確保客房部計(jì)劃衛(wèi)生的落實(shí)。 ·            Ensure that the personnel in charge of the lock carry out “Do Not Disturb”” Lost & Found” “Key management” and other procedures. 確保鎖管轄的人員執(zhí)行“請(qǐng)勿打擾”“遺留物處理”“鑰匙管理”等各項(xiàng)程序的執(zhí)行。 PA 主管 ?        In charge of the basic operation and maintenance work of hotel public area. 負(fù)責(zé)酒店公共區(qū)域的基本運(yùn)作及維修保養(yǎng)工作。 ·            Ensures that hotel rules are followed and obeyed. 確保遵循酒店規(guī)章制度。 ·            Ensures punctual attendance and adherence to duty schedules by all subordinate supervisors, inspecting important meeting sites and public areas as required by the governor. 確保按時(shí)出勤并使所有下屬主管都遵照值班表工作，根據(jù)總監(jiān)要求巡查有關(guān)重要會(huì)議現(xiàn)場(chǎng)及公共區(qū)域。       ·            Ensures that personal grooming and hygiene standards are being observed by doing spot checks in the morning. 通過早上隨時(shí)抽查，確保員工儀表衛(wèi)生良好。 ?        Ensure all the key of Housekeeping management, inspect the assigned record. 確?？头抗芾淼乃嘘P(guān)鍵，檢查指定的記錄。 ?        Ensure Housekeeping Supervisor inspect assigned area earnestly and report note. 確?？头坎恐鞴苷J(rèn)真檢查指定區(qū)域并匯報(bào)。 ?        Inspect the tidy of the area; ensure all the staff follow the security procedures. 檢查區(qū)域的整潔，確保所有員工遵守安全程序。 ?        Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements. 根據(jù)OSHA法規(guī)和酒店要求，對(duì)指定的表面使用正確的清潔化學(xué)品。 ?        Ensure security of any assigned keys and beeper.  確保任何指定的密鑰和尋呼機(jī)的安全性。 ?        Review assignment sheet and update completed assignments. Check with the manager and Housekeeping office for additional assignments throughout the shift. 審查作業(yè)單并更新已完成的作業(yè)。與經(jīng)理和客房部在整個(gè)班次之間進(jìn)行額外的工作。 ?        Organize work duty priorities. 組織工作職責(zé)優(yōu)先事項(xiàng)。 ?        Review assigned area and complete general removal of any trash or debris. 審查指定區(qū)域，并確保徹底清除任何垃圾或碎片。 ?        Discuss the clean program with PA manager and bring it into effect. 與上級(jí)主管一起討論清潔計(jì)劃并將其付諸實(shí)施。                              ·            Provide unique and high-quality service for our guests forwardly. Interacts and cooperates with Hotel guests and outside contractors as directed by his superior         主動(dòng)向酒店客人提供獨(dú)特、高品質(zhì)的服務(wù)。按其上級(jí)指令與酒店客人及外包商進(jìn)行互動(dòng)與協(xié)商      。 ?        Cooperates and communicates with other sections in the Housekeeping department 與客房部?jī)?nèi)部的其它小組進(jìn)行合作及交流。           ·            Interacts and cooperates with other departments when necessary to provide additional or specialized services for functions, promotions and festivities 如有必要與其它部門進(jìn)行互動(dòng)及合作，為宴會(huì)、促銷及活動(dòng)提供額外及特殊服務(wù)。 ?        Assign designated keys and beepers to assigned staff. Maintain accurate record of such and ensure security of keys. 為當(dāng)班員工準(zhǔn)備和分發(fā)派任務(wù)并審核。 ?        Check Lobby Attendant's carts for proper supplies, neatness, cleanliness and mechanical problems. Instruct designated personnel to correct deficiencies 檢查大堂服務(wù)員的手推車是否有適當(dāng)?shù)墓?yīng)、整潔、清潔和機(jī)械問題。指導(dǎo)指定人員糾正缺陷。 ?        Inspect public areas/bathrooms, restaurants, fitness center, pool area, offices and service areas after being cleaned by Lobby Attendants, using designated checklists. Ensure that cleanliness and condition of each area meets designated standards. Directly contact respective personnel and relay any deficiencies to be corrected. 在大堂服務(wù)員清潔后，使用指定的檢查表檢查公共區(qū)域、浴室、餐廳、健身中心、游泳池區(qū)域、辦公室和服務(wù)區(qū)域。確保每個(gè)區(qū)域的清潔度和狀態(tài)符合指定標(biāo)準(zhǔn)。直接聯(lián)系各自的人員，并及時(shí)糾正沒有任何缺陷。 ?        Provide feedback on staff performance to manager. Report disciplinary problems to manager and participate in the counseling of employees. 向經(jīng)理提供員工績(jī)效反饋。向管理者匯報(bào)紀(jì)律問題，參與員工的咨詢工作。 ?        Document pertinent information in department logbook. 在部門日志中記錄相關(guān)信息。 ?        Successful completion of the training/certification process. 培訓(xùn)/認(rèn)證過程的順利完成。 ?        Assists every required and carry out trainings on rules, regulations, operation standards etc. for the subordinates 協(xié)助對(duì)所屬員工做好行為準(zhǔn)則技能操作規(guī)范等進(jìn)行培訓(xùn)。