Comprehend and carry out the service standard of Front Office: smile,accuracy, efficiency. 理解并按前廳部的服務(wù)要求執(zhí)行:微笑、準確、迅速。
Know intimately the standard and procedure of Front Office, operate theOpera system proficiency.熟知前廳部工作標準和程序,熟練操作Opera電腦系統(tǒng)。
Know the arrival, departure, inhouse information details of VIP guest,know the occupancy in a current day, know the events in a current day. Arrivedin the office?15 minutes inadvance. 提前15分鐘到崗,了解當天VIP預(yù)抵、預(yù)離、在店情況,了解當天出租率、各類型房間出售情況,了解當天酒店重要接待活動。
Stringent follow the shift relief policy and hand over the importantiteams like masterkey, petty cash, receipt, money change receipt. Handle andrecord the dispose results.? 嚴格按交接班規(guī)定,交接本崗重要工作用品如總鑰匙、備用金、水單、發(fā)票等,及時跟進待處理事件并記錄。
GSM has to be convene the shift meeting, notice the events, VIP details,on day occupancy, room status, control and assign the rooms, make sure all thearrivel guest room well assigned. 召開各崗班前會,傳達酒店重要會議事件、VIP情況、出租率和各類型房間出售情況、并由GSM控制和調(diào)配房間,確保有預(yù)定客人房間很好的分配。