Key Responsibilities
:
主要職責(zé)
1. Delegates to and supervise all Managerial staff within the Department and assist them in preparing work schedules.
監(jiān)督前廳管理層職員的日常工作, 開(kāi)展對(duì)話(huà), 幫助他們準(zhǔn)備工作計(jì)劃。
2. Prepares weekly staffing schedules, monitors staff attendance and assist in planning work schedules.
準(zhǔn)備周工作計(jì)劃,檢查員工的出勤情況, 幫助他們準(zhǔn)備工作計(jì)劃。
3. Maintains a Hotel log book on incidents, complaints etc. and refer them, if required to the appropriate department for follow up action.
準(zhǔn)備一本工作日志, 記下事故和 客人投訴, 以便相關(guān)部門(mén)跟蹤解決問(wèn)題。
4. Prepares the annual capital and operating budgets for the Department in conjunction and ensure departmental expenditure is kept within budget by presenting the P & L for the Department to the Director of Rooms on a monthly basis.
準(zhǔn)備年度資金預(yù)算,將每個(gè)月的盈利及損失情況上報(bào)房務(wù)總監(jiān),確保部門(mén)消耗控制在成本以?xún)?nèi)。
5. Handles and resolves all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients and guests of the Hotel.
積極熱情地解答客人的疑問(wèn), 處理客人投訴, 和客戶(hù)建立良好的關(guān)系。
Job Specs
職位要求
1. Education Background: Undergraduate Degree. (College graduate). Major in hotel management
學(xué)歷: 本科學(xué)歷,(大學(xué)畢業(yè)),主修酒店管理專(zhuān)業(yè)。
2. Experience: 3-5 years working experience with same position in Brand Hotel.
工作經(jīng)驗(yàn):3-5年同等崗位品牌酒店工作經(jīng)驗(yàn)。
3. Skills: English & computer ability required.
相關(guān)技能:
英語(yǔ)及電腦運(yùn)用。