營運(yùn) Operation §?? 主動(dòng)、積極地推動(dòng)、監(jiān)管員工公寓所有區(qū)域之各項(xiàng)工作正常持續(xù)之運(yùn)作。 Initiatively monitor & ensure operation in each part of Associate Residence maintains smoothly. §?? 迅速解決公寓區(qū)域的設(shè)備設(shè)施故障及持續(xù)有效跟進(jìn)員工關(guān)于公寓管理的反饋和建議。??? Resolve the problem of facility and equipment in Associate Residence swiftly, follow up feedback & suggestion effective. §?? 積極協(xié)助人力資源部解決員工更衣室、員工餐廳和員工公寓設(shè)施/設(shè)備的故障。 Assist resolve defects of facility and equipment in Lockers, Associate Restaurant and Associate Residence. §?? 隨時(shí)更新電腦中有關(guān)員工公寓和員工更衣室的信息，并確保信息準(zhǔn)確。 Ensures information of Associate Residence & Lockers keep up-dated and accurate. §?? 督導(dǎo)管理員妥善保管員工公寓鑰匙，有效的管理鑰匙的分發(fā)，回收和復(fù)制。 Ensures Associate Residence attendant control, distribute, collect the keys of dormitory properly. §?? 確保公寓使用的任何設(shè)備及時(shí)參加并通過當(dāng)?shù)卣?國家的檢驗(yàn)/審查。 Ensures facility and equipment in Associate Residence match up with standard of Government/Country.?? §?? 監(jiān)督公寓區(qū)域所有設(shè)施/設(shè)備功能，確保符合地方法規(guī)和凱悅酒店集團(tuán)的標(biāo)準(zhǔn)。 Ensures facility and equipment in Associate Residence match up with Hyatt Hotels Corporation standard. §?? 根據(jù)工作需要布置員工活動(dòng)室，并督導(dǎo)清點(diǎn)和妥善保管公寓裝飾物品。 Decorates recreation room properly according to requirement, storage decoration tools properly. §?? 管理員工活動(dòng)室內(nèi)外設(shè)施，確保公寓管理員辦公室內(nèi)租用設(shè)施以及急救箱的補(bǔ)給和更新，與信息資訊部保持溝通以定期維護(hù)電腦加油站的設(shè)備。 Manage facility inside & outside of recreation room, ensures first aids box & recreation tools in Associate Residence sufficient and brand-new, keep close touch with IS department for maintain the Associate Kiosk. §?? 與工程部保持緊密溝通，積極協(xié)助經(jīng)由酒店工程部需要維修的設(shè)施設(shè)備。 Keep close touch with Engineering to assist Engineering resolve defect of facility and equipment. §?? 與保安部保持密切溝通，確保公寓區(qū)域內(nèi)的人身和財(cái)產(chǎn)安全。 Keep close touch with Security to ensure security of personal and property. §?? 與居住在員工公寓的其它企業(yè)的負(fù)責(zé)人保持聯(lián)系，確保其員工依照凱悅的標(biāo)準(zhǔn)使用和維持員工公寓內(nèi)、外之正常秩序（如：走廊、草場(chǎng)及外圍的清潔等）。 Keep close touch with key person from outside unit who live in Associate Residence, ensure their associate can obey Hyatt rules & regulations. §?? 安排人員每月按時(shí)抄、報(bào)公寓水電記錄于財(cái)務(wù)部和業(yè)主方。 Arrange Associate Residence Attendant take record of usage of water and electricity in Associate Residence, submit the record to Finance and owner on time. §?? 安排新進(jìn)員工、員工調(diào)動(dòng)、員工離職的公寓入住及退宿。 Handle check in & check out procedure for new hire, transfer and resignation. §?? 制定每月報(bào)表，并提交人力資源部總監(jiān)，其內(nèi)容涵括：統(tǒng)計(jì)當(dāng)月維修需求清單及當(dāng)月費(fèi)用花費(fèi)。 Prepare monthly expense record and submit to Director of Human Resources for approval. §?? 制定每月報(bào)表，并提交人力資源部總監(jiān)，其內(nèi)容涵括：當(dāng)月居住情況統(tǒng)計(jì)表包括當(dāng)月公寓變動(dòng)情況，當(dāng)月新入住員工和當(dāng)月退宿員工，公寓違紀(jì)事件，每月活動(dòng)信息表。 Prepare monthly record which includes movement in Associate Residence, check in & check out Associate in the month, disciplinary record and Associate activity information each month, then submit to Director of Human Resources. §?? 安排人員每月對(duì)固定資產(chǎn)自盤和協(xié)助財(cái)務(wù)部進(jìn)行定期盤點(diǎn)工作。 Arrange dormitory attendant make an inventory of equipment then assist Finance finish the checking. §?? 負(fù)責(zé)公寓每月消耗品的申領(lǐng)、更換及記錄。 In charge of expendable application, exchange and record. §?? 負(fù)責(zé)對(duì)新員工講解公寓的規(guī)章制度。 Give presentation of Rules and Regulations in Associate Residence to new hires. §?? 督促公寓報(bào)修能得到及時(shí)有效的解決。 Monitor and ensure defect maintain can be handled effectively. 管理方面 Management §?? 協(xié)助制作、更新、保存、發(fā)放員工公寓手冊(cè)，回收和處理離職員工的員工手冊(cè)。 Prepare, update, storage and distribute Associate Handbook to new hires. Collect the ones from resignation. §?? 協(xié)助人事部經(jīng)理制定本部門下年度商業(yè)計(jì)劃，確保部門目標(biāo)完全支持酒店目標(biāo)。 Assist Personnel Manager to prepare Business plan of next year, ensure goal the section and fully support the goal of hotel. §?? 統(tǒng)計(jì)破損和預(yù)計(jì)公寓工程問題，確保有效的成本控制。 Statistic and preview defect problems in Associate Residence, ensure cost control effectively. §?? 合理分配酒店員工和外聘人員的工作，確保工作均衡及工作效率最佳表現(xiàn)。 Properly assign the task to subordinate and outside contractor which ensure balance of task and prefect performance. §?? 積極參與和協(xié)調(diào)人事部完成相關(guān)工作。 Involve and assist personnel department. §?? 確保與業(yè)主方的有效溝通和合作，堅(jiān)持立場(chǎng)和原則，保護(hù)酒店和員工的利益。 Keep effectively communication and cooperation with owners, insist on principle and protect rights of hotel and Associate. 資薪和生產(chǎn)力管理 Payroll & Productivity Management §?? 實(shí)行績(jī)效管理，采用靈活用工的制度。致力于培養(yǎng)多重技能和多項(xiàng)任務(wù)的員工。 Exercises efficient Payroll Management/ Resources allocation through the establishment of a flexible workforce throughout the Division. This will be based on the principles of a flexible Associate base (Full Time & Part Time Associates), multi-skilling and multi-tasking. §?? 指導(dǎo)下屬以確保其生產(chǎn)力符合凱悅酒店集團(tuán)的標(biāo)準(zhǔn)。 Instruct subordinate to ensure their productivity meet Hyatt Hotels Corporation standard. §?? 全面提高生產(chǎn)力，根據(jù)合理的指導(dǎo)方針管理薪資費(fèi)用，確保合理配置和所有設(shè)備能源的有效合理使用。 Improve productivity overall, ensure resources be allocated properly. 人員管理 People Management §?? 編排適用于營運(yùn)需要且靈活多樣的排班表。 Prepare flexible duty roster which meet operation needs. §?? 處理協(xié)調(diào)與外聘清潔公司，殺蟲公司，以及在有需要的情況下與外包工程隊(duì)的工作。 Cooperate with outside contractor, pest Control Company and outside engineering team when operation needs. §?? 適當(dāng)授權(quán)，培訓(xùn)、發(fā)展人員，確保營運(yùn)和安全的標(biāo)準(zhǔn)和需要。 Empower, train and develop Associate properly, ensure operation standard and security. §?? 組織員工參加培訓(xùn)部培訓(xùn)，安排員工參加必要工作技能或安全操作的培訓(xùn)。 Organize Associate take part in training from training department, arrange Associate to attend training of skill & operation. §?? 統(tǒng)計(jì)和控制部門加班，準(zhǔn)時(shí)向部門提交靠勤紀(jì)錄。 Statistic and control overtime in department, submit the attendance record to department on time. §?? 擔(dān)任訓(xùn)練和發(fā)展員工的角色。與進(jìn)修發(fā)展部經(jīng)理密切合作，理解并支持酒店和部門崗位培訓(xùn)，推動(dòng)并協(xié)助培訓(xùn)以提高員工的技能和素質(zhì)，發(fā)展優(yōu)秀、活躍、高效的工作團(tuán)隊(duì)。 To be role of training & developing Associate. Keep close touch with Learning manager, realize and support training in department and hotel which aim at develop skill and competency of Associate. §?? 關(guān)注員工士氣，鼓勵(lì)員工學(xué)習(xí)成長。 Keep on encouraging Associate to grow. §?? 密切留意并及時(shí)更新本部門崗位職責(zé)和操作規(guī)程，以確保適應(yīng)工作需要和符合政策程序和法規(guī)。 Keep close eyes with departmental job description and procedure and up-dated, which ensure they meet requirement of policy and procedure. §?? 確保員工完全了解公司規(guī)章制度和操作規(guī)程，并按照作業(yè)。 Ensure Associate fully understand policy and procedure of hotel and take in action properly. §?? 確保外聘清潔公司員工知曉凱悅酒店的規(guī)章制度和安全操作，并予以執(zhí)行。 Ensure Associate of outside contractor realize policy and procedure of hotel and take in action properly. §?? 反饋公寓設(shè)備/設(shè)施的運(yùn)行狀況和意見及跟進(jìn)。 Give feedback of operation status about facility in Associate Residence and follow up. §?? 執(zhí)行年度工作發(fā)展計(jì)劃，提供真實(shí)的反饋和建議。 Take annual development plan on time and give feedback & suggestion. §?? 保持有效順暢的溝通，客觀公正、辯證準(zhǔn)確評(píng)估各級(jí)員工。 Ensure communication smoothly, evaluate Associate with justice. §?? 安排每周的溝通例會(huì)：強(qiáng)調(diào)工作重點(diǎn)和持續(xù)跟進(jìn)事項(xiàng)，員工匯報(bào)特殊事件并記錄說明。 Arrange negotiation meeting each month which focus on important issues and special case. §?? 確保員工了解酒店產(chǎn)品知識(shí)和服務(wù)標(biāo)準(zhǔn)，知悉酒店的促銷活動(dòng)及相關(guān)政策的變更。 Ensure associate realize product knowledge and service standard, realize change of promotion & change. ? ? ? ? ? 總則 General §?? 確保部門的服務(wù)秉凱凱悅酒店集團(tuán)的精神，持續(xù)提供誠實(shí)可靠、真誠熱情、禮貌高效、專業(yè)周到的優(yōu)質(zhì)服務(wù)，符合凱悅的文化、標(biāo)準(zhǔn)和以人為本的管理理念。 Ensure service delivers Hyatt spirit which demonstrates all associates provide courteous and professional service at all times. §?? 保持始終如一的高度責(zé)任感、良好的工作態(tài)度、禮貌禮儀、言行舉止和衣著裝扮，積極、正面?zhèn)鬟f凱悅酒店集團(tuán)和酒店標(biāo)準(zhǔn)，樹立凱悅酒店集團(tuán)和酒店形象。 Always remain personality of high responsibility, professional attitudes and well grooming which establish Hyatt impression. §?? 禮貌而高效的處理顧客和員工的詢問，若無法立即解決，需及時(shí)向上匯報(bào)并有效、持續(xù)跟進(jìn)。 Effectively handle internal & external guest’s inquire with good manners, should it cannot be handling then report in time and follow up closely. §?? 根據(jù)酒店，行業(yè)和公司的指引，回應(yīng)需求，進(jìn)行調(diào)整，執(zhí)行任何合理的任務(wù)及額外職責(zé)。 To respond to any changes in the department as dictated by the needs of the industry, company or hotel. §?? 積極參與相關(guān)會(huì)議和協(xié)助酒店及部門的各種活動(dòng)。 To attend training sessions and meetings as and when required. §?? 指導(dǎo)、培訓(xùn)、發(fā)展員工，鼓勵(lì)其不斷成長。 To assist in the training of associates making sure that they have the skills necessary to perform their duties in the most productive way. §?? 知悉雇員立法和勞資關(guān)系動(dòng)態(tài)，嚴(yán)格遵循員工手冊(cè)的規(guī)章準(zhǔn)則、酒店雇用政策、衛(wèi)生政策和健康安全政策。 To read the hotel's Associate Handbook, labour law and understand and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety. §?? 主動(dòng)提供有關(guān)員工的福利、安全和發(fā)展等方面的建議，實(shí)事求是的反映情況。Initiatively supply suggestion about Associate benefit, safety and development, giving the feedback according to the truth. §?? 與同事和員工建立并保持良好的人際關(guān)系和團(tuán)隊(duì)合作精神。 Establish and maintain good interpersonal relation & team work spirit with colleagues and Associate. §?? 勇于承擔(dān)更多的責(zé)任和任務(wù)，善于發(fā)現(xiàn)問題，更善于解決問題，積極主動(dòng)處理凱悅、業(yè)主和政府部門之間的關(guān)系。 Respond more task and mission, be good at finding and handling problems. Initiatively handle and maintain relation with Hyatt, owner and government. §?? 積極協(xié)助酒店處理與業(yè)主或相關(guān)政府部門的工作。 Initiatively assist hotel to handle the task from owner and government.

營運(yùn)管理 Operational §? 確保始終有效的管理員工公寓的設(shè)備和衛(wèi)生。 Ensure efficient management of all associate facilities andsanitation? §? 認(rèn)真執(zhí)行并完成上屬布置任務(wù)。 Ensure perform and accomplish assignment from superior §? 協(xié)助每月對(duì)所有設(shè)備和存貨進(jìn)行檢查。 Assist with check all associate facilities and stock-in-trade §? 秉承凱悅”我們關(guān)愛每一個(gè)人，讓他們盡善盡美顯真我”的信念,并落實(shí)到日常工作當(dāng)中，確保始終能達(dá)到凱悅的標(biāo)準(zhǔn)。 Executing Hyatt’s purpose of we care for People so they can be theirbest on daily work activities, to ensure consistent achievement of Hyattstandards. §? 每天清理員工公寓公共區(qū)域,員工活動(dòng)室,以確保其衛(wèi)生狀況干凈整潔。 Cleaning up Associate Public area and recreation room to ensure nattiness §? 協(xié)助環(huán)衛(wèi)部門每天清運(yùn)員工員工公寓的垃圾,并及時(shí)向人力資源部主任匯報(bào)問題。 Report to HR Officer when realize any unsafe condition and assist to PAto carry rubbish §? 及時(shí)向人力資源部主任反映員工對(duì)員工公寓的建議和意見。 Report to HR Officer if have advice to the Associate Dormitory. §? 跟據(jù)需要,積極協(xié)助運(yùn)作。 Assist to operation if necessary §? 按時(shí)參加部門例會(huì)，聽取最新酒店信息及營運(yùn)動(dòng)向。 Ensures attend department briefing and know all up-to-date awareness ofHotel product knowledge and operation trend §? 遵守酒店/部門儀容儀表的各項(xiàng)規(guī)定。 To adhere to the grooming prescript of department §? 掌握員工活動(dòng)室設(shè)備操作知識(shí)。 Understand operate knowledge of all associate facilities in recreationroom §? 完全理解并執(zhí)行部門營運(yùn)手冊(cè)。 To fully understand and adhere to the Departmental Operations Manual. §? 所有工作都要按照工作計(jì)劃和部門培訓(xùn)工序表。 Ensures all workare according to business plan and department training Task List ? General 總則 §? 按要求出席所有的酒店/部門會(huì)議。 Attends and contributes to all Meetings as required. §? 確保隨時(shí)提供所需的服務(wù)，并按照部門營運(yùn)手冊(cè)的要求提供快捷、持續(xù)、禮貌且符合標(biāo)準(zhǔn)的服務(wù)。 Ensure efficiency, excellence and consistence of department serviceaccording to standard laid down by Departmental Operations Manual. §? 始終提供禮貌且專業(yè)的服務(wù)。 Provides courteous and professional service at all times. §? 保持對(duì)酒店產(chǎn)品知識(shí)、當(dāng)前推廣、政策改變的最新了解及保持高效的內(nèi)部溝通。 Ensures all associates maintain up-to-date awareness of Hotel productknowledge, current promotion, policy changes and appropriate internal communication. §? 按時(shí)參加酒店及部門的培訓(xùn)，以提高技能和知識(shí)。 Attends hotel and Department training sessions as scheduled to improveskills and knowledge. §? 以禮貌、高效的方式處理客人的要求，如果不能馬上找到解決辦法，則立即向人力資源部主任進(jìn)行匯報(bào)。 Handles guest and associate enquiries in a courteous and efficientmanner, report to HR Officer Complaints or problems if no immediate solutioncan be found. §? 熟悉并嚴(yán)格遵守員工手冊(cè)中的規(guī)章制度，及酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。 Be knowledgeable in statutory legislation in associate and industrialrelations, understanding and strictly adhering to Rules & Regulations establishedin the Associate Handbook and the Hotel’s policies concerning fire, hygiene andhealth & safety. §? 保持高標(biāo)準(zhǔn)的個(gè)人形象和儀容儀表。 Ensures high standards of personal presentation and grooming. §? 與客人和同事保持基于良好工作關(guān)系的接觸。 Maintains positive guest and colleague interactions with good workingrelationships. §? 根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、改變，執(zhí)行任何合理的任務(wù)及額外職責(zé)。 Responds to requests to undertake any reasonable tasks and secondaryduties and to changes as dictated by the Hotel, industry and company.