崗位職責(zé) 1 通過使用 (LQE's)和酒店的宗旨及標(biāo)準(zhǔn)來支持酒店的理念和文化，每天確?？腿藵M意并實現(xiàn)我們的使命。 2 負(fù)責(zé)監(jiān)督服務(wù)和外觀的水療與健身及健康范疇 3?為水療日常運營做好督導(dǎo) 4?根據(jù)日常運營協(xié)助更新SOP 任職要求 1 熟悉美容或相關(guān)產(chǎn)業(yè)業(yè)務(wù)，運營流程 2 良好的團(tuán)隊管理及溝通能力

崗位職責(zé) 1.在經(jīng)理帶領(lǐng)下，負(fù)責(zé)SPA部的日常經(jīng)營管理工作，對各項經(jīng)營管理指標(biāo)負(fù)責(zé) 2.審定SPA部的市場營銷方案，不斷開拓市場 3.提高SPA部的管理水平、服務(wù)質(zhì)量 崗位要求 1.良好的英文書寫和表達(dá)能力 2.具有良好的協(xié)調(diào)溝通

Job Summary 崗位概述 : Responsible for managing and supervising all areas of the spa, including its programs, products, services, hours of operation, facilities and staff.? Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk, spa retail, pool and locker room areas.? As a department head, directs and works with the management team and hourly associates to successfully execute all spa operations.? Strives to continually improve guest and associate satisfaction and maximize the financial performance of the department. 負(fù)責(zé)整個水療中心的管理和監(jiān)督，其中包括項目，產(chǎn)品，服務(wù)，日常運作，設(shè)施以及員工管理。協(xié)調(diào)各項水療中心的服務(wù)，其中包括沙龍，護(hù)膚，健身，按摩服務(wù)，協(xié)調(diào)預(yù)訂，前臺接待，零售，泳池和更衣室工作。作為一名部門的經(jīng)理，應(yīng)指導(dǎo)并與團(tuán)隊共同合作以達(dá)到成功的水療中心的運營。持續(xù)的致力于提高顧客和同事的滿意度并為部門帶來利益最大化。

1.Maintain standard of services that has been established by Spa Academy. 高度保持水療培訓(xùn)學(xué)校出臺的服務(wù)標(biāo)準(zhǔn)。 2.To prepare, clean and tidy spa premises. 為水療中心的干凈整潔做好準(zhǔn)備。 3.To be fully aware of the daily booking programmed and to update any changes to the reception. 要清楚每天的預(yù)定, 根據(jù)預(yù)訂信息并做好相關(guān)準(zhǔn)備工作。 4.To provide body massages, body treatments, facials, manicures, pedicures and hair care to Spa’s guests. 為客人提供身體按摩, 身體套餐療程, 面部護(hù)理, 手部護(hù)理, 腳部護(hù)理和頭發(fā)護(hù)理等療程。 5.To check and maintain product supplies at the beginning and end of each day. 每天開始和結(jié)束工作時都要做好對產(chǎn)品的維護(hù)和檢查工作。 6.Replace soiled Linen in the pavilion with clean one. 做完客人要即使更換療程房里的臟布草, 并補上新布草。 7.Check and clear all Spa fresh materials in the General Store. 檢查,清點儲藏室里所有的新鮮材質(zhì)。 8.To ensure that the guest is greeted by their family name as far as possible. 確保第一時間以客人的姓名稱呼他們。 9.To ensure guest comfort during the treatment by monitoring room temperature, lighting, sunlight and music level. 確?？腿嗽谶m當(dāng)?shù)氖覝? 燈光和陽光強度, 音樂音量下享受到舒服的療程。 崗位要求 1. Experience in the same position is preferred. 同崗位工作經(jīng)驗優(yōu)先考慮。 2.Familiar with the hotel's customer service requirements. 熟悉掌握酒店對客服務(wù)的要求。 3.Professional and responsible, civilized behavior. 有事業(yè)心和責(zé)任感，行為舉止文明禮貌。 4.Be interested in and understand Spa environment, concept and service. 熱愛和了解水療行業(yè)，水療理念和服務(wù)

崗位職責(zé) 1.協(xié)助經(jīng)理指導(dǎo)并管理全體水療部員工：確保每日運作工作及時完成并獲得客人滿意; 2. 協(xié)助并引導(dǎo)理療師行使工作職責(zé); 3. 監(jiān)督所有療程：確保員工按照服務(wù)標(biāo)準(zhǔn)執(zhí)行，或服務(wù)超出客人預(yù)期． 4. 協(xié)助準(zhǔn)備部門排班表，安排假期計劃和公休假日程; 5. 檢查水療部各區(qū)域的服務(wù)流程，衛(wèi)生標(biāo)準(zhǔn)，維修保養(yǎng)，員工儀表，禮儀規(guī)范，并在必要時給予協(xié)助; 崗位要求 1.形象氣質(zhì)佳，大專及以上學(xué)歷，管理專業(yè)優(yōu)先； 2.良好的組織溝通能，英語良好； 3.掌握水療部各項業(yè)務(wù)標(biāo)準(zhǔn)化操作程序、知識、了解顧客心理和推銷技巧； 4.有1年以上同等職位工作經(jīng)驗者優(yōu)先。

1.Ensure through effective supervision that all services offered at the Spa are carried out with utmost professionalism, efficiency and courtesy. ? 確保通過有效的管理使得水療部的所有服務(wù)都能夠最大的專業(yè)，效率，禮貌。 2.Oversee, supervise and monitor all facets of daily operations. ? 監(jiān)督，管理所有日常運作事宜。 3.Participate and assist in the development of Job Description manuals for each division. ? 參與并協(xié)作更新各分部門的職位描述。 4.Interview, hire, train, supervise and evaluate all supervisors and associate of respective division. ? 面試、雇傭、培訓(xùn)、管理并評估所有主管和各分部門相關(guān)負(fù)責(zé)人。 5.Ensure all guests and visitors to Spa leave with a pleasant experience. ? 確保所有客人和參觀者都能對水療部留下美好的回憶。 6.Maintain and enhance guest satisfaction through effective relations and inter-personal skills. ? 通過有效的關(guān)系和人際交往技巧提高客人的滿意程度。 7.Conduct inspection tours of the facility. ? 帶領(lǐng)參觀者參觀設(shè)備。 8.Ensure facility is clean and well maintained at all times. ? 確保設(shè)備始終整潔且維護(hù)良好。 9.Assist subordinates during peak periods and during shortage of manpower.? ? 在客滿或缺少人手時協(xié)助下屬。 10.Maintain and promote an atmosphere of tranquility and peace in Spa areas at all times. ?? 始終保持水療部寧靜和諧的氛圍。 11.Participate and assist in the preparation of Annual Department Budget. ?? 參與并協(xié)助準(zhǔn)備部門年度預(yù)算。 12.Ensure that expenses are in line, or below, with Department's Operational Budget and that costs are strictly controlled. ?? 確保部門開支得當(dāng)，低于部門運作預(yù)算且嚴(yán)格控制成本。 13.Introduce improvements and adjustment to ensure the facility is cost-effective and profitable. ?? 提出改進(jìn)和調(diào)整方案確保設(shè)備成本得當(dāng)有利可圖。 14.Responsible and accountable for the Profit & Loss of the outlets. ?? 對本部門的利潤和損耗負(fù)責(zé)。 15.Attend sales and promotional events as appropriate and as directed. ?? 適當(dāng)或有方向的參加銷售和促銷活動。 16.Entertain regular and potential clients. ?? 招待固定及潛在客戶。 17.Maximize sales of in-house facility, merchandise, and products through effective promotion. ?? 通過有效的促銷活動最大限度的銷售內(nèi)部商品設(shè)備。 18.Create and present a marketable facility, merchandise display, and program, at all times. ?? 堅持創(chuàng)造和展示一切可賣品和促銷計劃。 19.Ensure all subordinates project a professional image and pleasant disposition to enhance guests experience at al1 times. ?? 始終確保下級向客人傳達(dá)專業(yè)的印象和友善的氣質(zhì)。 20.Conduct orientation program and training courses for new associates and regular “refresher” courses for existing associates. ?? 為新員工做入職培訓(xùn)計劃和培訓(xùn)課程；對現(xiàn)有員工不斷鞏固現(xiàn)有知識結(jié)構(gòu)。 21.Ensure that all associates have a complete understanding of the Spa and Hotel's policies and procedures, rules and regulations. ?? 確保所有員工對酒店的規(guī)章制度政策程序都有全面的了解。

崗位職責(zé) 1.進(jìn)行客源、客情分析，想出整改建議當(dāng)好領(lǐng)導(dǎo)參謀。 2.協(xié)助主管完成工作計劃，負(fù)責(zé)當(dāng)班員工的考勤。 3.負(fù)責(zé)檢查本班員工的儀表，服務(wù)質(zhì)量及工作情況，抓好員工紀(jì)律，端正服務(wù)態(tài)度。 4.掌握當(dāng)班出勤情況，合理安排技師出勤，維護(hù)日常秩序，做好安全保衛(wèi)工作。 5.班前、后檢查水、電、空調(diào)節(jié)能情況，做好安全、節(jié)能工作，發(fā)現(xiàn)問題及時解決，重大問題及時上報。 6.落實每日衛(wèi)生工作計劃，保持室內(nèi)、外清潔整齊，物品用具歸位。 崗位要求 1.大專以上學(xué)歷，1年以上水療管理經(jīng)驗。 2.具有水療管理、衛(wèi)生消毒與安全救護(hù)知識。 3.熟悉水療服務(wù)項目和標(biāo)準(zhǔn)。 4.具有組織，指揮，計劃、控制和協(xié)調(diào)能力。

Job Summary 職位簡述 §??Be fully trained in all spa services and treatmentsproduct knowledge, and services being able to guide and assist guests with anyspa information and assistance as per resort standards. §受過所有水療中心服務(wù)、理療產(chǎn)品知識的全面培訓(xùn)；能根據(jù)度假酒店的規(guī)范指導(dǎo)并幫助客人了解水療中心的信息和服務(wù)幫助。 §??Conduct training for spa receptionist wheneverneeded. §有需要時，培訓(xùn)水療中心接待員。 §???Communicate and assistguests as per resort standards, and ensure all receptionist are communicatingto guests as per resort standards. §根據(jù)度假酒店的規(guī)范，與客人溝通，并幫助客人，確保所有接待員與客人之間的良好溝通。 §??Have full knowledge of the spa system software,monitor and report on daily and future scheduled appointments. §充分了解水療系統(tǒng)軟件，監(jiān)督并報告每日及日后的行程安排。 §??Monitor and supervise receptionist on day workprocedures. §檢查并管理接待員的日常工作情況。 §?? Ensure receptionist performedaccording to spa service standard. Co-operate with reception sales inquiriesmatters at the spa boutique. 確保接待員遵照水療服務(wù)標(biāo)準(zhǔn)進(jìn)行工作，在預(yù)定與銷售事件上與接待相互合作。 §?? Perform Spa Retail area introductionto guest that arrive to the spa for treatments when is needed. 需要的情況下向前來做理療的賓客進(jìn)行產(chǎn)品展示柜的介紹。 §?? ?Perform duties of receptionist if needed. 如有需要的話自己要做好接待。 §?? Sell retail and up-sell treatmentand spa packages. Model and teach selling skills to the staff. 銷售零售產(chǎn)品及護(hù)理項目及水療套餐，并讓員工了解其中所存在的銷售技巧。 §?? Update correctly guest history filesas per resort standards. 根據(jù)度假酒店的規(guī)范，正確更新客人的歷史記錄。 §?? Communicate and assist guests as perresort standards. 按照度假酒店的規(guī)范，與客人溝通，并協(xié)助客人。

負(fù)責(zé)管理酒店的培訓(xùn)職能，包括發(fā)展合格的部門后備培訓(xùn)師，建立一套酒店培訓(xùn)數(shù)據(jù)和評估結(jié)果系統(tǒng)。培訓(xùn)經(jīng)理這個職位將對每家酒店員工的知識技能和工作態(tài)度起影響作用，并確保酒店擁有和任用高素質(zhì)的人力資源。

Job Purpose: 工作目的 To perform body massage, body treatments and beauty treatments to spa guests. 為客人提供身體按摩,身體套餐療程和美容療程 KEY RESULT AREAS 主要工作職責(zé) 1. To prepare, clean and tidy spa premises. 為水療中心的干凈整潔做好準(zhǔn)備。 2. To be fully aware of the daily booking programmed and to update any changes to the reception. 要清楚每天的預(yù)定, 根據(jù)前臺更改的信息準(zhǔn)備工作。 3. To check the following day’s appointments at the end of each day and to make necessary preparations accordingly. 每天結(jié)束工作前要確認(rèn)第二天的預(yù)定,根據(jù)預(yù)定做好相關(guān)的準(zhǔn)備。 4. To provide body massages, body treatments, facials, manicures, pedicures and hair care to Spa’s guests. 為客人提供身體按摩, 身體套餐療程, 面部護(hù)理, 手部護(hù)理, 腳部護(hù)理和頭發(fā)護(hù)理等療程。 5. To check and maintain product supplies at the beginning and end of each day. 每天開始和結(jié)束工作時都要做好對產(chǎn)品的維護(hù)和檢查工作。 6. To check Spa Card carefully for specific instructions or guest requests. 要仔細(xì)檢查每天SPA卡上是否有特殊的安排或客人的特殊要求。 7. Replace soiled Linen in the pavilion with clean one. 做完客人要即使更換療程房里的臟布草, 并補上新布草。 8. Check and clear all Spa fresh materials in the General Store. 檢查,清點儲藏室里所有的新鮮材質(zhì)。 PERSONAL SPECIFICATION 個人能力描述 · Word proficiency Word操作熟練 · Familiar with operation of the background 熟悉酒店背景 · Good organization skills 良好的組織能力 · Literacy 讀寫能力 · Handle a load of work demands 可以處理高負(fù)荷的工作要求