Job Purpose:? ?
工作目的
To engage in food
and beverage service ensuring that guest satisfaction objectives within the
outlet are achieved by providing an efficient, friendly and attentive service
as per the standards of performance and training provided?
專注于餐飲事業(yè)運用日常培訓(xùn)所學(xué)的標準服務(wù)程序通過提供高效,友好及切實的服務(wù)確??腿藵M意度。
KEY RESULT AREAS
主要工作職責(zé)
1.????standards
依照標準及要求及時有效的進行所有準備性工作
2.????To engage in foodand beverage service delivery as per the predetermined standards and sequence
按照指定的服務(wù)標準及流程從事餐前準備
3.????To have thoroughknowledge of the menu, drinks list and wine list and to be able to respond toguest inquiries.
熟悉菜單,飲料單及酒水單并能夠正確的回應(yīng)客人的需求
4.????To ensure thatguests expectations are met or exceeded by providing an efficient, friendly andattentive service
以高效,友好,切實的服務(wù)達到并超越客人的期望
5.????Liases with thekitchen, stewarding, bars and housekeeping in operational matters to ensure theoperation runs smoothly
與廚房,管事部,酒吧,客房部及工程部等相關(guān)部門協(xié)調(diào)以確保每日運營順利進行
6.????Collects anddelivers laundry according to hotel procedure
按酒店程序收集并輸送布草
7.????Checks and collectssupplies from the stores according to hotel procedure
按程序檢查所需貨品,收貨
8.????Maximizes revenue inthe outlet by implementing upselling procedures
通過實踐產(chǎn)品推銷技巧實現(xiàn)利潤最大化
PERSONAL SPECIFICATION
個人能力描述
·???? Good local and sound English language skills
較好的普通話和英語語言能力
·???? Ability to read and write
讀寫能力
·???? Positive approach to customer service
較好與顧客溝通的能力
·???? Able to handle physically demanding workload?
能負荷相應(yīng)的體力工作