KEY RESULT AREAS 關鍵領域
1.Direct and co-ordinate subordinate reservation associates to ensure that daily operational matters are handled on time.
指導、監(jiān)督、協(xié)調(diào)下屬員工確保工作能夠有序地進行。
2.Ability to process?reservation?requests quickly and efficiently.
能快速,有效地處理預訂要求。
3.Ensures that all reservation details are accurately entered into the computer in a timely manner.
確保所有預訂信息都符合規(guī)范,及時地錄入系統(tǒng)。
4.Regularly update the database ensuring accuracy of details.
隨時更新數(shù)據(jù)確保準確。
5.Ensures that contract rates and allotments in the computer are up-to-date and current.
確保合同價及保留房實時有效。
PERSONAL SPECIFICATION 職位要求
1.Fluent in both mandarin and English.
良好的中英文語言技能。
2.Experience and ability in computer operation.
具備使用電腦的經(jīng)驗和能力。
3.Good organizational and analytical skills.
良好的系統(tǒng)分析和組織能力。
4.Capable of preparing reports in English.
具備完成英文報表的能力。
5.Good telephone manner.
良好的電話禮儀。
KEY RESULT AREAS 關鍵領域
1.Handle all booking requests accurately, quickly and efficiently.
準確,快速,有效地處理所有預定要求。
2.Monitors hotel room inventory and maximizing occupancy.
監(jiān)控房態(tài)情況,使入住率最大化。
3.Maintains highly service standards for the annual Mystery Guest visits.
為每年造訪的神秘客人保持我們高標準的服務質(zhì)量。
4.Monitors hotel overbooking status ensuring it remains within the predetermined levels.
查看超額的定房情況,確保在規(guī)定的范圍之內(nèi)。
5.Maximizing the room revenue of the hotel by up-selling all hotel products and services.
通過銷售酒店的產(chǎn)品及服務,使住房受益最大化。
PERSONAL SPECIFICATION 職位要求
1.Attends meetings and training as required by supervisors.
按照主管的要求參加所有的會議和培訓。
2.Fluent in both mandarin and English.
良好的中英文語言技能。
3.Sound administration skills.
有起碼的執(zhí)行辦事能力。
4.Experience and ability in computer operation.
具備電腦使用的經(jīng)驗和能力。
5.Good organizational and analytical skills.
良好的組織分析能力。