KEY RESULT AREAS 關(guān)鍵領(lǐng)域
1.Receive all incoming calls in a courteous and friendly manner, responsible for accurate connection.
禮貌和友好地接聽所有的來電, 并負(fù)責(zé)準(zhǔn)確的接轉(zhuǎn)。
2.To update telephone guides in the hotel computer system.
及時更新電話信息,并將信息輸入OPERA系統(tǒng)。
3.Have thorough knowledge of hotel facilities and hours of operation, to ensure correct response to guests questions.
充分了解酒店設(shè)施和營業(yè)時間, 確保正確回答客人的問題。
4.To take and forward messages accurately and in a timely manner.
準(zhǔn)確寫下留言并及時的跟進(jìn)解決。
5.Responsible for paging of hotel associates correctly.
負(fù)責(zé)正確傳呼酒店人員。
PERSONAL SPECIFICATION 職位要求
1.Good local and English language skills.
較好的中英文語言技巧。
2.Good and positive hospitality attitude.
良好、積極的工作態(tài)度。
3.Able to handle telephone system, OPERA system, F&B Micros system.
能夠操作電話系統(tǒng), OPERA前臺管理系統(tǒng),餐飲Micros點(diǎn)單系統(tǒng)。
4.
Be familiar with menu knowledge and be able to introduce to guests freely.
熟悉掌握菜單知識并可以自如的向客人做以介紹。