KEY RESULT AREAS 關鍵領域 1.Clean and service all guest villas according to the pre-determined standards as per schedules. 根據(jù)預先的標準，清潔和服務客房。 2.Turn down guest rooms in a timely manner as directed. 按要求及時給客人提供開夜床服務。 3.Reports engineering failures and breakdowns to supervisors immediately, report any damage or loss in a guest room immediately after being found. 及時向主管報告工程缺陷，發(fā)現(xiàn)房間任何破損和丟失馬上報告。 4.Clean and maintain housekeeping pantries ensuring par stocks are properly in order. 清潔和維護客房部的工作間，確保存儲物井然有序。 5.The guest supplies should be sent to the villa within 10 mins once the guest make requests to the HSKP. 一旦客人有需求于客房部，客用品需在10分鐘內送達。 PERSONAL SPECIFICATION 職位要求 1.Knowledge of guest supplies. 客用品的知識。 2.Ability to read and write. 讀寫能力。 3.Positive guest service attitude. 積極的對客服務。 4.Able to handle physically demanding workload. 能勝任體力勞動。

KEY RESULT AREAS 關鍵領域 1.To handle all incoming requests, log them and ensure that the request is acted on. 處理所有的請求，登記并確保按要求完成。 2.To liaise with engineering on guest maintenance requests. 根據(jù)客人維修要求與工程部聯(lián)系。 3.To liaise with Resort Host Services regarding guest requests and update them on the status. 根據(jù)客人要求與前臺聯(lián)系，并更新房態(tài)。 4.To ensure effective intra- departmental communication by operating the Housekeeping paging system. 通過操作客房部的系統(tǒng)，確保部門之間的互動交流。 5.To control and monitor all Housekeeping supplies, Minibar, and assist in inventory procedures. Ensure adequate supply of guest supplies. 控制和管理所有客房部用品，迷你吧和協(xié)助盤點程序，確保對客用品庫充足。 PERSONAL SPECIFICATION 職位要求 1.Complete additional duties as directed by supervisors. 完成主管安排的其它工作。 2.Make appropriate suggestions and recommendations to supervisors for the general improvement of the hotel. 為酒店的整體提高，給主管提供合理的建議和推薦。 3.Is fully conversant with all health and safety, fire and emergency procedures. 充分了解健康，安全和緊急事件的程序。 4.To be courteous and professional in all circumstances and to reflect the image and management of the hotel. 在任何時候都要禮貌而專業(yè)的維持酒店形象。 5.Attend meetings and training as required by supervisors. 參加主管要求的會議和培訓。

KEY RESULT AREAS 關鍵領域 1.Ensure the whole back area is clean and tidy. 確保整個后勤區(qū)干凈整潔。 2.Ensure the cleanings of the PA in the villa and guest room areas. 確保別墅區(qū)及客房區(qū)的公共區(qū)域清潔。 3.Ensures the cleanings of all offices public area. 確保所有辦公室公用區(qū)清潔。 4.Ensure all toilets for staff and guests are clean. 確保所有的員工廁所和客用廁所清潔。 5.To provide a courteous and professional service at all times. 提供熱情和專業(yè)化的服務。 PERSONAL SPECIFICATION 職位要求 1.Knowledge of using chemical tools. 具備使用化學工具的知識。 2.Cleaning skills. 清潔技巧。 3.Know standard of hygiene & safety. 知道衛(wèi)生和安全標準。 4.Ability to handle the cleaning machine. 處理清潔機器的能力。 5.Complete cleaning task according to supervisor's requirement on time. 根據(jù)主管要求按時完成清潔任務。

KEY RESULT AREAS 關鍵領域 1.Communicates with Executive Housekeeper or Assistant Executive Housekeeper daily. 每日與行政管家或行政副管家溝通交流情況。 2.Directs and controls all room attendants to ensure that all daily operational matters are handled on time and guest expectations are met. 指導和管理所有客房服務員，確保日常運營并及時滿足客人需求。 3. Assign room cleaning according to the plan and supervise the cleaning process to ensure the hygiene quality of each room. 根據(jù)計劃分配客房清潔并監(jiān)督清潔進程，確保每間客房的衛(wèi)生質量。 4.Ensure that empty rooms are cleaned on time and report back once completed cleaning. 確保按時清潔空的房間，確保清潔一間匯報一間。 5.Reports engineering failures and breakdowns and follows up on repair schedules. 匯報工程問題及損壞并跟進維修進展。 PERSONAL SPECIFICATION 職位要求 1.Proficiency in role at required level. 熟練掌握所屬級別要求的工作知識。 2.Knowledge of relevant rules and regulations. 了解相關的規(guī)則和規(guī)定。 3.Knowledge of company, hotel, and its environment. 了解公司，酒店及周邊環(huán)境的知識。 4.Knowledge of relevant safety and security procedures. 了解相關的安全程序。 5.Knowledge of relevant guest satisfaction standards. 了解相關的客人滿意度標準。

KEY RESULT AREAS 關鍵領域 1.Receive all incoming calls in a courteous and friendly manner, responsible for accurate connection. 禮貌和友好地接聽所有的來電, 并負責準確的接轉。 2.To update telephone guides in the hotel computer system. 及時更新電話信息，并將信息輸入OPERA系統(tǒng)。 3.Have thorough knowledge of hotel facilities and hours of operation, to ensure correct response to guests questions. 充分了解酒店設施和營業(yè)時間, 確保正確回答客人的問題。 4.To take and forward messages accurately and in a timely manner. 準確寫下留言并及時的跟進解決。 5.Responsible for paging of hotel associates correctly. 負責正確傳呼酒店人員。 PERSONAL SPECIFICATION 職位要求 1.Good local and English language skills. 較好的中英文語言技巧。 2.Good and positive hospitality attitude. 良好、積極的工作態(tài)度。 3.Able to handle telephone system, OPERA system, F&B Micros system.　　　　　　　　　　　　　　　　　　　　　　　　　　　　　 能夠操作電話系統(tǒng), OPERA前臺管理系統(tǒng)，餐飲Micros點單系統(tǒng)。 4. Be familiar with menu knowledge and be able to introduce to guests freely. 熟悉掌握菜單知識并可以自如的向客人做以介紹。

崗位要求： 1.高中及以上文化程度； 2.男，身高1.70米以上，女，身高1.60米以上，形象氣質佳； 3.性格開朗、頭腦靈活、工作踏實，具有較強的服務意識和責任感，有一定的推銷意識； 4.懂粵語、有酒店工作經(jīng)驗優(yōu)先。 工作內容： 1.收銀； 2.引領客人； 3.客人進店接待，退房等一系列手續(xù)的辦理及登記； 4.電話接聽及轉接； 崗位優(yōu)勢： 坐班，客房不多，工作輕松，晉升空間大，要求不高，同事好相處，8小時準時準點

KEY RESULT AREAS 關鍵領域 1.Co-ordinate group movements, preparations and maintaining correct billings. 對賬調賬確保賬單的正確。 2.To carry out administrative requirements as directed. 落實行政要求指示。 3.Handles all incoming and outgoing mail, documenting as required. 按要求處理所有進出郵件和文件。 4.To maintain safe and hygiene work places. 維護工作場所的安全和衛(wèi)生。 5.Continuously seeking for initiatives to improve operational procedures and service standards. 不斷尋找方法，改善運作程序和服務標準。 PERSONAL SPECIFICATION 職位要求 1.Working knowledge of Front Office practices. 具備前臺工作經(jīng)驗。 2.Proficient in a computer skills. 熟練掌握電腦操作。 3.Office administration skills. 辦公行政管理技能。 4.Performs additional duties as directed by supervisors. 完成主管安排的其它工作。 5.Is fully conversant with all health and safety, fire and emergency procedures. 全面了解酒店安全與衛(wèi)生工作標準及火災等緊急求生程序。

KEY RESULT AREAS 關鍵領域 1.Co-ordinate group movements, preparations and maintaining correct billings. 對賬調賬確保賬單的正確。 2.To carry out administrative requirements as directed. 落實行政要求指示。 3.Handles all incoming and outgoing mail, documenting as required. 按要求處理所有進出郵件和文件。 4.To maintain safe and hygiene work places. 維護工作場所的安全和衛(wèi)生。 5.Continuously seeking for initiatives to improve operational procedures and service standards. 不斷尋找方法，改善運作程序和服務標準。 PERSONAL SPECIFICATION 職位要求 1.Working knowledge of Front Office practices. 具備前臺工作經(jīng)驗。 2.Proficient in a computer skills. 熟練掌握電腦操作。 3.Office administration skills. 辦公行政管理技能。 4.Performs additional duties as directed by supervisors. 完成主管安排的其它工作。 5.Is fully conversant with all health and safety, fire and emergency procedures. 全面了解酒店安全與衛(wèi)生工作標準及火災等緊急求生程序。

KEY RESULT AREAS 關鍵領域 1.Direct and control all subordinate Front Office staff to ensure that daily operational matters are handled on time and guest expectations are met. 指導和控制前廳部員工確保按時處理日常事務和滿足客人期望值。 2.Assist in the preparation of duty rosters, vacation planning and scheduling and public holiday scheduling. 協(xié)助準備員工排班，休假日程及公共假日的安排。 3.Attend to all guest complaints immediately and initiates corrective actions and follow ups. 立刻關注所有客人投訴，采取正確的解決方式并跟進。 4.Must be visible in the lobby during busy periods (check-in/out, high occupancy). 繁忙時段必須堅守自己的崗位（客人入住或退房時，高住房率時）。 5.Assists in the maintenance of efficient administration preparing and submitting reports on time as directed. 協(xié)助維持高效的管理， 按要求準時準備和提交報告。 PERSONAL SPECIFICATION 職位要求 1.Good English language skills. 良好的英語語言能力。 2.Strong organizational skills. 較強的組織能力。 3.Ability to lead, motivate and develop a team of individuals. 個人的領導能力，提高和發(fā)展一個團隊的能力。 4.Able to handle demanding workload. 能夠承受強大工作量。 5.Attend meetings and training as required by supervisors. 按照領導要求參加會議和培訓。

KEY RESULT AREAS 關鍵領域 1.Direct and control all subordinate Front Office staff to ensure that daily operational matters are handled on time and guest expectations are met. 指導和控制前廳部員工確保按時處理日常事務和滿足客人期望值。 2.Provide guidance and assistance to Front Office supervisor,?Help them fulfill their responsibilities and help them set and achieve their goals. 給主管級別的員工提供向導和協(xié)助，幫助他們履行自己的職責并幫助他們樹立和達成自己的目標。 3.Oversees the service standards in all Front Office areas ensuring that they maintain a high standard of service?and meet or exceed guest expectations. 全面負責整個前廳部的服務標準，確保他們保持高標準的服務，滿足或超出客人期望。 4.Pay attention?to all guest complaints immediately,?take proper resolution?and follow up. 及時關注所有客人投訴，采取正確的解決方式并跟進。 5.Make multiple confirmations with other departments to ensure that service procedures, hygiene, maintenance, associates grooming and appearance are up to standard. 與其他部門進行多次確認，確保服務程序、衛(wèi)生清潔、檢修保養(yǎng)、員工儀容儀表符合標準。 PERSONAL SPECIFICATION 職位要求 1.Contributes to the morale and team spirit of the hotel by maintaining friendly relationships with associates. 維護同事間的友好關系，為酒店的團隊精神和士氣做貢獻。 2.Complete other tasks assigned by superiors. 完成上級領導安排的其它工作。 3.Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel. 為酒店的完善和發(fā)展給領導提出合理的建議。 4.Be familiar with hotel safety standards and emergency procedures such as fire. 全面熟悉酒店安全工作標準及火災等緊急事件處理程序。 5.Interacts with guests and soliciting feedback. 積極征求客人的反饋意見。