· Knowledgeable about all aspects of treatments and the facility,and in spa therapy.
熟知水療內(nèi)部各種設施設備及操作方法。
· Possess knowledge about all aspect and the facilityto ensure guests are provided with accurate information, and inquiries are respondedto with complete details.
掌握SPA和設施各方面的知識信息,以確保為客人提供精準信息,及完整詳細地回應客人詢問。
· Supervises operations of spa reception desk toensure smooth service delivery,including guest service, procedures, accounting.
監(jiān)督SPA接待處的日常運作, 確保服務流程正常順利,包括對客服務,程序和結(jié)算。
· Coordinates sales activities when needed.
根據(jù)需要協(xié)調(diào)促銷活動。
· Provides administrative support to spa departments asneeded, ensuring all records are accurate.
根據(jù)需要為SPA部門提供行政支持,確保所有記錄正確無誤。
· Responsible for the efficient training of all ExperienceCoordinators in all aspects of job tasks, and to assist in the training anddevelopment of new hires and current personnel.
負責對所有從業(yè)人才工作職能各方面的有效培訓, 協(xié)助培訓和發(fā)展新聘及現(xiàn)有人才。
· Assists in theadministrations and implementations of talent training in all aspects of Spa’soperations; i.e. business telephone usage, guest relations, retail sales, spaservices.
在Spa業(yè)務的各個方面提供行政和人員培訓;例如商務電話的使用,客戶關系,零售銷售,水療服務。
· Ensures that attention to details is accurately maintainedwith each guest reservation and all guest requirements or issues are clearlystated to ensure smooth servicedelivery.
確保關注的細節(jié)準確地包含了每一位客人預訂的情況,并清楚地陳述所有客人的要求或問題,以確保順利地傳遞服務。
· Ensures guests and members satisfaction at alltimes by ensuring that safety and service is always the spa’s first priority.
通過確保安全和服務一直是SPA的首要任務,來確保客人和會員始終的滿意度。
· Ensures the facility is in peak condition at all times(operations and cleanliness).
確保所有時刻設施都是最佳狀態(tài)(包含運轉(zhuǎn)和衛(wèi)生方面)。