Responsible for all guest services functions and staff.? Areas of responsibility bell service, doorman, airport representative, transportation, valet, ground lobby, parking and business center. ?As a department head, directs and works with managers and associates to successfully execute all guest services operations, including guest arrival and departure procedures.? Strives to continually improve guest and staff engagement and maximize the financial performance of the department.
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負(fù)責(zé)整個賓客服務(wù)部的運作和員工。負(fù)責(zé)區(qū)域包括行李員,門童,機場代表,司機,泊車,1樓大廳,停車和商務(wù)中心。作為部門負(fù)責(zé)人,指導(dǎo)并與員工、經(jīng)理一起推進(jìn)賓客服務(wù)部的運作, 包括預(yù)抵和退房程序。爭取不斷改進(jìn)客人和員工的情感投入并實現(xiàn)部門財政業(yè)績的最大化。