1.Directs and controls all subordinate associatesto ensure that all day to day operational matters are handled on time and guestepectations are met.
指導并監(jiān)督下屬員工確保日常運營并達到客人期望值。
2.Provides guidance and assistance to theoutlet associates helping them in the execution of their duties andresponsibilities.
為下屬員工提供指引并輔助他們履行應完成的任務(wù)及責任。
3.Oversees the service standards in theoutlet ensuring that they conform to the requisite standards and meet or exceedcustomer expectations.
執(zhí)行對服務(wù)流程標準的監(jiān)督以保證員工符合規(guī)定的標準同時達到或超越客人的期望。
4.Liases with the kitchen, stewarding,bars, housekeeping and engineering to ensure that the operation runs smoothlyin areas of joint responsibility.
與廚房,管事部,酒吧,客房部及工程部等相關(guān)部門協(xié)調(diào)以確保每日運營順利進行。
5.Assists in the planning and execution ofpromotional activities as directed.
按要求輔助上級計劃與執(zhí)行食品的促銷活動。
6.Maximizes revenue in the outlet byimplementing upselling procedures.
通過實踐產(chǎn)品推銷技巧實現(xiàn)利潤最大化。
7.Assists in monitoring and controlling thefinancial performance of the outlet controlling costs and expenses.
在成本與花銷的控制等財務(wù)事項中發(fā)揮監(jiān)督與控制的作用。
8.Assists in monitoring and controlling thehotel’s OE inventory and participates in inventory taking.
監(jiān)督及管理酒店的盤點并積極參與盤點的具體工作。
崗位要求
1.More than 1 years working experience inthe same position is preferred.
1年以上同崗位工作經(jīng)驗者優(yōu)先考慮。
2.Familiar with the hotel's customerservice requirements.
熟悉掌握酒店對客服務(wù)的要求。
3.Professional and responsible, civilizedbehavior.
有事業(yè)心和責任感,行為舉止文明禮貌。
4.Good interpersonal,communication and organizational skills.
具備良好的人際關(guān)系、溝通和組織能力。