Job Summary?
職位簡述?
To co-ordinate and oversee all resort operations in the absence of the Resort Managment or designate during nights. To ensure the
safety and security of guests.?
在度假村管理層不當(dāng)值的情況下,夜班經(jīng)理協(xié)調(diào)和監(jiān)督所有的度假村的夜間運營工作,確??腿说陌踩?。?
Key Duties and Responsibilities?
主要義務(wù)和職責(zé)??
? Attending Night shift meeting.?
? 參加夜班交班會議。?
? Conduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and
? Beverage Outlets, Public Areas, Car Parking.?
? 在上班期間對大堂和后臺區(qū)域進行檢查,包括前廳、客房、大堂、餐廳、公共區(qū)域、停車場等。?
? Work closely with security to maintain safety in the Hotel.?
? 與安全部門緊密合作,確保酒店的安全。?
? Ensure all team members are aware of all room revenue targets and are kept informed of performance results.?
? 確保所有團隊成員都知道所有的收入目標,并保持對業(yè)績結(jié)果的了解。?
? Review VIP arrival& special events.?
? 檢查貴賓的到達和特別會議。?
? Prepare the DOR (Daily Operations Report) and send it to the superiors, review all complaints and ensure the closure of all
pending complaints.?
? 準備好(每日運營報告)并將其發(fā)送給上級,查看所有投訴,確保所有未決投訴的跟進。?
? Ensure all non-guaranteed reservations are released at the appointed time.?
? 確保所有非擔(dān)保預(yù)訂在指定時間內(nèi)釋放。?
? Adhere to the resort selling strategy by ensuring the use of correct rates.??
? 確保所有的預(yù)訂都是通過專業(yè)的方式來處理,確保客人會帶來更多預(yù)訂。?
? Ensure guests are communicated and assisted in an efficient, warm and professional manner by all team members.?
? 確保團隊成員以以高效、熱情、專業(yè)的態(tài)度與客人溝通和協(xié)助。 ? Oversee Night operations ensuring resort standards are adhered to and maintained by all team members.?
? 監(jiān)督夜間運作,確保所有團隊成員遵守和維護度假村標準。?
? Overlook the entire Hotel operating during the night shift operation.?
? 夜班期間要檢查所以運營部門的工作。?
? Be aware of all emergency procedures during night shift operation.?
? 在夜間值班時注意所有的緊急程序?
? Ensure a consistently high standard of presentation is maintained for both the department and the team members.?
? 積極評價客人的意見和反饋,與團隊成員溝通,并實施措施以提高客人的滿意度。?
? Have full knowledge of all products and services provided by the resort and in the local area.?
? 充分了解度假村和當(dāng)?shù)氐貐^(qū)提供的所有產(chǎn)品和服務(wù)。?
? Implement a full training plan within the reception to develop all personnel to their full potential during Night shift.?
? 在前臺執(zhí)行一個完整的培訓(xùn)計劃,在夜間班期間培養(yǎng)所有的員工充分發(fā)揮他們的潛能。?
? Conduct Annual Appraisals with all team members and ensure follow-up of targets for team members are being followed up
and monitored.?
? 檢查、維護和執(zhí)行系統(tǒng)和程序。?
? Ensure Night shift handover is conducted in a professional and constructive manner.?
? 確保夜班交接班以專業(yè)和建設(shè)性的方式進行。?
? Regularly spot check duty shift checklists to ensure tasks are completed.?
? 定期檢查值班檢查表,確保任務(wù)完成。?
? Spot check passport scans to ensure accuracy as per Sanya Authorities requirements for transfers.