Job Duties (including but not limited to) 主要工作職責（包括但不限于以下內(nèi)容） Under the general direction of the Assistant Front Services Manager and within the limits of established Rosewood Hotels and local policies and procedures, oversees and directs all aspects of the guest relations function to achieve the highest possible guest satisfaction to all guests and with specific responsibility for each guest’s arrival and departure experience.? 在助理前廳部經(jīng)理的指導下，遵循當?shù)卣吆途频瓿绦?，監(jiān)督和指導團隊成員的各個方面達到盡可能高的客人滿意度，并負責每位客人的預抵和離店體驗。 To ensure running of the department in the most efficient and effective manner delivering the highest possible standards of service, whilst being pro-active in maintaining and/or improving 確保部門以最高效的方式運轉(zhuǎn)，為客人提供最高標準的服務，同時積極維護并提高營業(yè)額和利潤。 ? Requirements 任職資格： 1. University Bachelor Degree and above. 大學本科及以上學歷。 2. Excellent written and spoken Mandarin & English are a must. 優(yōu)秀的中英文書寫和口語能力。 3. Proficient at using Opera and Microsoft Office 精通OPERA系統(tǒng)以及微軟辦公軟件。 4. Good interpersonal & communication skills. 良好的人際交往和溝通能力。 5. Ability to work independently and as a team. 能夠獨立工作和團隊合作。 ? Experience 經(jīng)驗要求： 工作經(jīng)驗 Minimum two years’ experience in a similar capacity in a luxury or ultra-luxury international brand hotel. 至少2年在奢華五星級酒店或國際品牌的超豪華酒店的相關(guān)工作經(jīng)驗。