?Ensure the Spa
& Health Club operating procedures are adhered to and reviewed on a three monthly basis.
確保嚴(yán)守水療與健身中心操作程序，并每三個(gè)月審核一次。
?Drive the strategic direction of the the Spa & Health Club under the guidance
of the Hotel Manager.
在酒店經(jīng)理的指導(dǎo)下推行水療與健身中心的戰(zhàn)略發(fā)展方向。
?Work with the various departments within the hotel to maximize
revenue and control costs in line with the best practices in the industry.
與酒店各部門(mén)協(xié)作參照行內(nèi)最優(yōu)方法以最大化收益并控制開(kāi)銷(xiāo)。
?Implement financial
targets with each department within the Spa
& Health Club and review on a weekly/monthly basis.
實(shí)行川水療與健身中心內(nèi)部各分部的財(cái)政目標(biāo)，以周/月為單位進(jìn)行審查。
?Control the monthly financial performance of the Spa & Health Club by
monitoring and managing revenue and costs in order to deliver the budgeted
profit.
通過(guò)檢測(cè)管理收益及成本來(lái)控制水療與健身中心的月度財(cái)政績(jī)效，達(dá)成部門(mén)的預(yù)算利潤(rùn)。
?Ensure all stock taking is completed.
確保所有存貨盤(pán)點(diǎn)工作按時(shí)完成。
?Prepare all Capital Expenditure requests in line with the hotel policy and submit
to Hotel Manager.
根據(jù)酒店規(guī)章準(zhǔn)備所有資本支出并上呈至酒店經(jīng)理。
?Comply with all local and national legislation for the Spa & Health Club in
particular licensing laws and 3rd party insurance, freelance
instructors/alternative therapists.
遵從當(dāng)?shù)睾蛧?guó)家有關(guān)水療與健身中心的法規(guī)，尤其是牌照法例、第三者保險(xiǎn)方面、自由職業(yè)指導(dǎo)、另類(lèi)理療師等。
?Ensure all agreed
local sales and marketing activities are effectively actioned and monitor the performance
on a monthly basis.
確保所有完成協(xié)議的本地銷(xiāo)售及市場(chǎng)推廣活動(dòng)都有效率地進(jìn)行并按月監(jiān)測(cè)績(jī)效。
?Increase the Spa & Health Club database by actively sourcing new clients through recommendations, referrals and targeted initiatives.
通過(guò)推薦、介紹及有針對(duì)性的活動(dòng)等方式來(lái)開(kāi)拓客源，以增加水療與健身中心的客戶數(shù)據(jù)庫(kù)。
?Assist the Communications department
with press releases/PR initiatives as required.
必要時(shí)協(xié)助傳訊部新聞稿及公關(guān)活動(dòng)事宜。
?Support all Corporate/Hotel marketing programmes and initiatives.
協(xié)助所有集團(tuán)及酒店的市場(chǎng)推廣活動(dòng)。
Communication溝通
?Maintain clear
lines of communication with Hotel Manager and other key departments within the Hotel.
與酒店經(jīng)理以及酒店其他主要部門(mén)維持清晰的溝通脈絡(luò)。
?Communicate with
other Spa Operators in order to get to know the market trends etc.
跟其他水療中心營(yíng)運(yùn)者溝通聯(lián)系，得知市場(chǎng)趨勢(shì)等動(dòng)向。
?Attend Hotel
Management Meetings as required.
根據(jù)需要出席酒店管理會(huì)議。
?Attend the Hotel
morning briefing on a daily basis.
每日參加酒店晨會(huì)。
?Hold the Spa &
Health Club daily briefing with the team members on shift to ensure all
relevant hotel information is communicated in addition to general operational/marketing
points.
與部門(mén)內(nèi)同事召開(kāi)水療與健身中心每日例會(huì)，確保將基本的運(yùn)營(yíng)/市場(chǎng)推廣信息以及相關(guān)酒店信息傳達(dá)下去。
?Ensure all
enquiries, correspondence and complaints are handled promptly and positively.
確保所有問(wèn)詢、通訊及投訴都得到及時(shí)而有效的處理。
Market Intelligence市場(chǎng)資訊
?Review the competitor/market
intelligence reports on a monthly basis and discuss key points with Hotel
Manager.
每月審閱競(jìng)爭(zhēng)者/市場(chǎng)情報(bào)報(bào)告并與酒店經(jīng)理討論重點(diǎn)信息。
?Record and track the success of
promotions and the Spa & Health Club retention programmes.
記錄并追蹤水療與健身中心推廣活動(dòng)及客戶挽留計(jì)劃的有效性。
Human Resource Development人力資源發(fā)展
?Manage the recruitment needs of the Spa
& Health Club in conjunction with the HR department.
跟人力資源部一起管理水療與健身中心的招聘需要。
?Conduct regular staff appraisals are per Hotel
policy, settling measurable goals for each team member, ensuring their skills
are suitable for the tasks set for each position and recommen appropriate
training when necessary.
根據(jù)酒店規(guī)章進(jìn)行定期的員工評(píng)估，為每位部門(mén)內(nèi)同事制定可測(cè)量結(jié)果的目標(biāo)，確保他們的能力能夠完成該職位所需的任務(wù)，在必要時(shí)進(jìn)行相關(guān)培訓(xùn)的推薦。
?Take appropriate counselling/disciplinary
action as per Hotel policy. Ensure all counselling/disciplinary action is
discussed with the HR department prior to completion.
根據(jù)酒店規(guī)章制度采納合適的建議/獎(jiǎng)懲舉措。確保所有的建議/紀(jì)律行動(dòng)在完成之前與人力資源部進(jìn)行協(xié)商。
Other其他
?Submit weekly and
monthly reports to the Hotel/Corporate.
向酒店/集團(tuán)總部提交周度及月度報(bào)告。
?Ensure that the
Spa & Health Club team members are always well groomed in accordance with the department standard and
are punctual for duty/appointment obligations.
確保水療與健身中心員工經(jīng)常按照部門(mén)標(biāo)準(zhǔn)，打扮得體，并準(zhǔn)時(shí)上班/按照預(yù)訂安排工作。
?Review the hotel guest
satisfaction scores and implement the necessary action plan to achieve the
target.
查閱酒店客人滿意度評(píng)分，執(zhí)行必要的行動(dòng)計(jì)劃以達(dá)成目標(biāo)。
?Ensure the hygiene
and cleanliness of the Spa & Health Club is maintained on a daily basis.
確保水療與健身中心每天保持衛(wèi)生和潔凈。
?Treat hotel guests
and colleagues politely and professionally at all times and
be highly visible around the Spa & Health Club.
任何時(shí)候，以禮貌和專(zhuān)業(yè)的模式對(duì)待酒店住客和同事，并容易在水療與健身中心看見(jiàn)您的蹤影。
?Maintain client
and company secrets to ensure that all business dealings or personal details are not discussed
with outside parties.
維持客人和公司機(jī)密，確保不與他人討論所有業(yè)務(wù)往來(lái)或個(gè)人資料。
?Manage working
hours in line with the demands of the business.
根據(jù)業(yè)務(wù)需求管理工作時(shí)間。
?Ensure that rotas/rosters
are submitted as per hotel policy and completed in accordance with the approved budget/staffing guide.
確保按照酒店政策，提交值班/輪班資料，并按照批準(zhǔn)的預(yù)算/人手分配指引完成。
?Ensure that rotas/rosters
are submitted as per hotel policy and completed in accordance with the approved budget/staffing guide.
確保按照酒店政策，提交值班/輪班資料，并按照批準(zhǔn)的預(yù)算/人手分配指引完成。
Health and Safety 健康和安全
?Be fully aware of
the Hotel Health and Safety policy and Fire Procedures.
全面了解酒店健康和安全政策以及消防程序。
?Adhere to health
and safety requirements by using safe working practices at all times.
在任何時(shí)候都采用安全的工作方式，緊守健康和安全要求。
?Be fully aware of
the Health and Safety policy for the Spa and Health Club and recommend revisions to the MOD/Hotel Manager when necessary and in accordance with local
legislation.
全面了解川水療與健身中心的健康和安全政策，必要時(shí)在本地法律允許的情況下向值班經(jīng)理/酒店經(jīng)理提出合適的更改意見(jiàn)。
?Perform any duties
assigned by the Management.
執(zhí)行任何管理層委托的工作。
REQUIREMENTS
職位要求
?Education 教育學(xué)歷
University or
post-graduate diploma or equivalent professional leisure qualification is required.
必須具備大學(xué)、研究生文憑或相等的休閑/酒店行業(yè)專(zhuān)業(yè)資格。
?Spa/Beauty
Qualification in CIDESCO, CIBTAC or ITEC are desirable.
具備CIDESCO、CIBTAC或ITEC 頒發(fā)的水療/美容資格為佳。
Experience 經(jīng)驗(yàn)
?At least eight years working experience with
minimum three years in the Spa/Health Club Management.
至少具備八年工作經(jīng)驗(yàn)，其中至少擁有三年擔(dān)任水療/健身中心管理層職位工作經(jīng)驗(yàn)。
?Working experience
in business management, finance, budgeting, marketing etc. is preferred.
具有商務(wù)管理、財(cái)務(wù)、預(yù)算、市場(chǎng)推廣等經(jīng)驗(yàn)者為佳。
Job Skill/Knowledge 工作技能/知識(shí)
?Well presented with good time
management.
擁有良好的時(shí)間管理技巧。
?Independent with an ability to
work under pressure.
能獨(dú)立處事和在壓力之下工作。
?Excellent communication skills.
出色的溝通技巧。
?Cooperate with
colleagues and develop good relationships with all colleagues.
跟同事合作無(wú)間，能跟所有同事發(fā)展良好的合作關(guān)系。
?Good interpersonal skills.
擁有良好的人際溝通技巧。
?Well spoken,
pleasant and confident.
說(shuō)話得體，和藹可親并充滿自信。
?Excellent Telephone Manner.
出色的電話應(yīng)對(duì)態(tài)度。
Computer Knowledge 電腦知識(shí)
?Computer knowledge on: Word, Excel and PowerPoint are essential.
具備Word、Excel和PowerPoint電腦知識(shí)為佳。
?Spa/Health Club software applications are desirable.
懂得水療/健身中心軟件系統(tǒng)應(yīng)用為佳。
Language Proficiency 語(yǔ)言能力
?Proficiency in English is essential.
必須英文流利。
?Knowledge of a second language other than
native language is desirable.
除母語(yǔ)以外，懂第二語(yǔ)言為佳。
