PRINCIPAL RESPONSIBILITIES主要職責(zé) 1. Plan and manage sales calls and telemarketing to all government and sub-bureaus, Consulates, Embassies and Chambers of Commerce according to account management procedures on quarterly, monthly, weekly and daily basis. 根據(jù)客戶管理程序，按季度，月度，周和日常時(shí)間計(jì)劃和管理所有政府和分局，領(lǐng)事館，大使館及商會(huì)的銷(xiāo)售拜訪和電話拜訪。 2. Maintain good relationships with key government accounts and solicit daily room night production of individuals, groups and conference business from the existing and new government related bureaus in order to achieve sales targets and maximize revenue. 與主要政府客戶群保持良好關(guān)系，在已有和新的政府相關(guān)部門(mén)客戶中爭(zhēng)取個(gè)人，團(tuán)隊(duì)和商務(wù)會(huì)議生意。從而達(dá)到銷(xiāo)售目標(biāo)并使收入最大化。 3. Handles inquiries from government related bureaus that may involve meeting, site inspection, negotiation and contract writing. 處理來(lái)自政府及相關(guān)分局的要求，包括會(huì)議，現(xiàn)場(chǎng)參觀，協(xié)商和合同撰寫(xiě)。 4. Follow-up on all enquiries and leads involving government sectors until business is secured. 跟進(jìn)所有在政府市場(chǎng)范圍內(nèi)的詢問(wèn)和線索，直到生意確定。 5. Conduct Hotel inspections for Government or Official functions coordinators. 為政府或政府活動(dòng)協(xié)助人開(kāi)展酒店參觀活動(dòng)。 6. Entertain key Government officials regularly to obtain updated market intelligence and maintain relationship. 經(jīng)常與政府官員交際以獲得最新市場(chǎng)動(dòng)向并保持關(guān)系。 7. Represent the Hotel in Government invited functions. 代表酒店應(yīng)邀參加政府活動(dòng)。 8. Monitor competitors’ activities pertaining the Government segments. 關(guān)注競(jìng)爭(zhēng)酒店的活動(dòng)以洞悉政府市場(chǎng)。 ? 9. Organise VIP’s arrivals, welcome and provide them with assistance during their stay upon needs according to the Hotel standards, in order to meet guest satisfaction. 安排貴賓到店，歡迎事宜并在他們?cè)诘昶陂g根據(jù)酒店標(biāo)準(zhǔn)提供卓越服務(wù)，從而令客戶滿意而歸。 10. Keep two-way communications between government bureaus and hotel, ensuring clients are kept updated with latest development in hotel, and senior managements are kept updated on changes in government sectors, the related events, market trends, customers feedback and competitor activities. 保持政府分局和酒店兩者的緊密聯(lián)系，保證不斷為客戶酒店的發(fā)展信息，并為高級(jí)管理層更新相關(guān)信息，包括政府部門(mén)、相關(guān)的事件,市場(chǎng)趨勢(shì)、顧客反饋和競(jìng)爭(zhēng)對(duì)手的活動(dòng)。 11. Keeps the Senior Management updated on sales efforts progress and bookings, conferring closely on matters of special handlings or unusual developments, recommending necessary sales actions to better compete in the market place. 保持高級(jí)管理層更新銷(xiāo)售進(jìn)步和預(yù)訂的信息，密切討論特殊的事件或非正常的發(fā)展，建議有必要的銷(xiāo)售策略，增加市場(chǎng)競(jìng)爭(zhēng)力。 ? 12. Account Management客戶管理 Develops and maintains Langham Best Practice to ensure customer account objectives are defined and appropriate sales activities implemented. 發(fā)展和保持朗廷最優(yōu)實(shí)踐策略來(lái)保證目標(biāo)明確和執(zhí)行合適的銷(xiāo)售活動(dòng)。 Assists the sales associates in developing account development plans, detailing objectives, timescales and sales methods to support the defined account strategies. 幫助銷(xiāo)售團(tuán)隊(duì)發(fā)展客戶，包括發(fā)展計(jì)劃，細(xì)化目標(biāo)，時(shí)間規(guī)劃和銷(xiāo)售方法以支持客戶銷(xiāo)售策略的制定。 Liaises with LHG and GSO/GSAs specifying the accounts contribution to the business, revenue targets and agree activities. 與LHG和GSO/GSAs緊密聯(lián)系，具體說(shuō)明客戶在商業(yè)，收入目標(biāo)和達(dá)成活動(dòng)上的比例劃分。 Accurately identifies the level of influence and decision making power of contacts in the customer organisation and uses these to secure business. 準(zhǔn)確識(shí)別客戶聯(lián)系人的影響力和決策力，并利用這些來(lái)鞏固業(yè)務(wù)。 Develop customer accounts to increase market / customer share- all revenue streams-locally, nationally and globally. 發(fā)展客戶數(shù)據(jù)庫(kù)，增加市場(chǎng)/客戶份額-所有的收入來(lái)源-本地，國(guó)際，全球。 ? 13. Market Intelligence市場(chǎng)分析能力 Monitors and maintains competitor set activity including Financial Performance, SWOT Analysis, Key accounts/Market Share and Marketing Programs. 關(guān)注和持續(xù)了解競(jìng)爭(zhēng)酒店的活動(dòng),包括財(cái)政表現(xiàn),SWOT分析,主要客戶/市場(chǎng)份額和市場(chǎng)活動(dòng)。 ? 14. Customer Relationships客戶關(guān)系 Establishes, enhances and maintains productive quality working relationships with key internal and external customers. 與主要的內(nèi)部和外部客戶開(kāi)展，加強(qiáng)和保持有效的工作關(guān)系。 Keeps Hotel information relating to customer requirements, interests and market activities up to date. 保持與客戶要求，興趣，和市場(chǎng)活動(dòng)相關(guān)的酒店信息及時(shí)更新。 Reviews customer base to determine new opportunities for account penetration. 瀏覽客戶數(shù)據(jù)庫(kù)，發(fā)展新客戶。 Contributes ideas to improve the products and services offered. 提供想法來(lái)提高產(chǎn)品和服務(wù)。 ? 15. Team Leadership團(tuán)隊(duì)領(lǐng)導(dǎo) Direct, monitors and evaluates sales performance of account teams and self to ensure sales revenue targets are being met. 指導(dǎo)，監(jiān)督和評(píng)價(jià)團(tuán)隊(duì)和自身的表現(xiàn)，保證銷(xiāo)售收入達(dá)標(biāo)。 Agrees, clarifies and implements Best Practice selling methods and procedures at all levels in the team to ensure business objectives are met. 同意，闡明和執(zhí)行各級(jí)團(tuán)隊(duì)的最佳銷(xiāo)售實(shí)踐方法和程序以確保業(yè)務(wù)目標(biāo)的實(shí)現(xiàn)。 Discusses and agrees departmental and individual objectives with team, reviewing and updating in light of changes in the business, implementing corrective action where necessary. 與團(tuán)隊(duì)討論并同意制定部門(mén)和個(gè)人目標(biāo)，瀏覽和更新業(yè)務(wù)中的變化，必要時(shí)調(diào)整執(zhí)行方法。 Communicates regularly and on time verbally and non-verbally, providing individuals with prompt and specific feedback on performance. 經(jīng)常并及時(shí)進(jìn)行口頭或非口頭的溝通，為員工個(gè)人表現(xiàn)提供及時(shí)和具體的反饋。 Creates an atmosphere which motivates and encourages people to perform to the best of their ability, minimizing conflict where it occurs. 創(chuàng)造能推動(dòng)和鼓勵(lì)員工發(fā)揮自己最佳能力的氛圍，將沖突最小化。 ? REQUIREMENTS 職位要求 1. Education教育學(xué)歷 Diploma or University degree is preferred. 大?；虮究莆膽{優(yōu)先。 2. Experience經(jīng)驗(yàn) Minimum 3 years relevant experience and managerial responsibilities in a 5 star hotel, previous experience in a similar position would be a plus. 最少3年相關(guān)工作和五星級(jí)酒店管理經(jīng)驗(yàn)，之前擔(dān)任過(guò)相似職位者優(yōu)先。 3. Job Skills/Knowledge工作技能/知識(shí) Excellent communication, interpersonal and co-ordination skills. Independent & ability to work under pressure. Well organized and a good planner with an enquiring mind. 具備極佳的溝通，交際和合作技巧。能獨(dú)立工作和承受壓力。具鉆研精神，善于計(jì)劃和組織。 4. Computer Skills電腦技能 Familiar with MS Office and Delphi Sales & Catering system. 熟悉微軟辦公軟件和Delphi Sales & Catering系統(tǒng)。 5. Language Skills語(yǔ)言能力 Excellent written and verbal in Mandarin, good command in English. 具備優(yōu)秀的普通話口語(yǔ)和書(shū)面溝通技巧，英語(yǔ)讀寫(xiě)流利。