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  • 合肥 | 3年以上 | 學(xué)歷不限

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    溫泉 | 100-499人
    發(fā)布于 11-14
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    1、協(xié)助總經(jīng)理不斷改進(jìn)完善工作標(biāo)準(zhǔn)和服務(wù)程序,并督導(dǎo)實(shí)施。 2、負(fù)責(zé)餐飲部門工作人員調(diào)配、班次安排和員工的考勤、考核,保證在規(guī)定的營(yíng)業(yè)時(shí)間內(nèi),各服務(wù)點(diǎn)上都有崗、有人、有服務(wù)。 3、按照酒店服務(wù)規(guī)程和質(zhì)量要求,負(fù)責(zé)餐飲部的管理工作,并與廚房、吧臺(tái)保持密切聯(lián)系,協(xié)調(diào)工作。 4、掌握市場(chǎng)信息,了解客情和客人需求變化,做好業(yè)務(wù)資料的收集和積累工作,并及時(shí)反饋給廚房、吧臺(tái)及總經(jīng)理。 5、負(fù)責(zé)餐廳費(fèi)用控制和財(cái)產(chǎn)、設(shè)備和物料用品管理,做好物料用品的領(lǐng)用、保管及耗損賬目。 6、保持餐廳設(shè)備、設(shè)施整潔、完好、有效,及時(shí)保修和提出更新添置意見。 7、負(fù)責(zé)處理客人對(duì)餐廳服務(wù)工作的意見、建議和投訴,認(rèn)真改進(jìn)工作。 8、堅(jiān)持讓客人完全滿意的服務(wù)宗旨,加強(qiáng)餐廳服務(wù)現(xiàn)場(chǎng)管理,檢查和督導(dǎo)餐廳員工嚴(yán)格按照服務(wù)規(guī)程,做好餐前準(zhǔn)備,餐間服務(wù)和餐后結(jié)束工作并抓好員工的崗位業(yè)務(wù)培訓(xùn)。 9、召開班前、后會(huì),分配任務(wù),總結(jié)經(jīng)驗(yàn)。 有相關(guān)籌備工作經(jīng)驗(yàn)者優(yōu)先考慮?。。。?
  • 頭鍋/二鍋

    7千-1萬
    合肥 | 2年以上 | 學(xué)歷不限 | 提供食宿

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    • 五險(xiǎn)一金
    • 節(jié)日禮物
    • 領(lǐng)導(dǎo)好
    • 帶薪年假
    • 崗位晉升
    • 包吃包住
    • 員工生日禮物
    • 年度旅游
    • 管理規(guī)范
    • 帥哥多
    國(guó)際高端酒店/5星級(jí) | 100-499人
    發(fā)布于 11-14
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    ·Assists ChineseChef with kitchen operations as necessary. Carry out precise and cleardirection from Chinese Chef from recipes, systems, general standards andquality control in order to ensure best guest satisfaction. 協(xié)助中餐廚師長(zhǎng)維持廚房的運(yùn)營(yíng)。執(zhí)行中餐廚師長(zhǎng)精確及清晰的指示,從配方、系統(tǒng)到整體標(biāo)準(zhǔn)和質(zhì)量控制,來確保最高的顧客滿意度。 ·Follow directionof Hygiene/HACCP Manager and local Hygiene Bureau as well as HACCP in order toensure best production and high level of hygiene in order to avoid crossinfection at all times.? Pay attention toand ensure the quality of food, swinging and flavor to a good level. 根據(jù)衛(wèi)生及食品安全經(jīng)理,衛(wèi)生局及HACCP的指示,確保高標(biāo)準(zhǔn)的清潔衛(wèi)生,以避免交叉感染。注重并確保食品的質(zhì)量、擺盤及風(fēng)味達(dá)到優(yōu)良的水準(zhǔn)。 ·Implement properfood preparation procedures and storage standards. 履行正確的備菜程序與貯藏標(biāo)準(zhǔn)。 ·Maintainpurchasing, receiving and food storage standards. 維持采購(gòu),收貨及食品貯藏標(biāo)準(zhǔn)。 ·Ensurecompliance with all local (Health Department) regulations. 確保遵守當(dāng)?shù)卣ㄐl(wèi)生部門)的規(guī)定。 ·Support the Foodand Beverage department's procedures for waste control. 支持餐飲部的各項(xiàng)程序?qū)速M(fèi)的控制。 ·Follow properhandling and right temperature of all food products. 遵循食品的適當(dāng)處理及正確的保存溫度。 ·Attend departmentaldaily briefing. 參加每天的例會(huì)。 ·Operate and maintain all department equipment and reports malfunctions. 操作及維護(hù)所有部門的設(shè)備,并匯報(bào)設(shè)備故障。 ·Be responsiblefor management of property and facilities. 負(fù)責(zé)部門所有的財(cái)產(chǎn)和設(shè)備的管理。 ·Be able tocoordinate effectively with colleagues also in other departments and beflexible on operation needs. Support management in driving vision andpriorities. 能夠與同事及其他部門協(xié)作,并能靈活滿足運(yùn)營(yíng)需要。通過建立形象與注意輕重緩急來加強(qiáng)管理。 ·Reviews staffinglevels to ensure that guest service, operational needs and financial objectivesare met. 復(fù)核同事的工作表現(xiàn),以確保賓客服務(wù),業(yè)務(wù)需要和財(cái)務(wù)目標(biāo)達(dá)到標(biāo)準(zhǔn)。 ·Enforce the foodpreparation and presentation guidelines to ensure consistent quality culinaryofferings to our guests. 執(zhí)行朗廷集團(tuán)的食物制作準(zhǔn)備及呈現(xiàn)方式的指南,以確保提供給客人品質(zhì)如一的美食。 ·Respond to guestquestions in a correct and appropriate manner within 24 hours. 以正確且適當(dāng)?shù)姆绞?4小時(shí)內(nèi)回應(yīng)客人的疑問。 ·Maintain F&Bconcepts and Mission standards for preparation & presentation. 保持餐飲部關(guān)于備菜和擺盤的概念及使命。 ·Actively promote cross-sectoral cooperation through frankcommunication. Make ultimate use of time and resources throughgood planning as well as team goal setting. 通過坦誠(chéng)的溝通合作,積極推動(dòng)跨部門的合作。通過計(jì)劃及團(tuán)隊(duì)目標(biāo)的設(shè)定,充分利用時(shí)間及資源。 ·Follow andimplement Prime times during operation hours. 貫徹和落實(shí)黃金時(shí)段的營(yíng)業(yè)時(shí)間。 ·All rules andregulations refer to colleague handbook. 所有規(guī)章制度請(qǐng)參照員工手冊(cè)。 ·Be aware ofaccident prevention and help enforce safe working conditions to achieve thegoal of zero accidents. 了解事故預(yù)防并加強(qiáng)工作安全以達(dá)到零事故的目標(biāo)。 ·Perform anyduties assigned by the Management. 執(zhí)行任何管理層委托的工作。 REQUIREMENTS 職位要求 Education 教育學(xué)歷 ·Culinary Educationis preferred. 烹飪教育背景的優(yōu)先。 Experience 經(jīng)驗(yàn) ·At least two yearsrelated working experience in this position, preferably in hotel industry. 兩年以上相關(guān)工作經(jīng)驗(yàn) ,有酒店工作經(jīng)驗(yàn)的優(yōu)先。 Job Skill/Knowledge 工作技能/知識(shí) ·Excellentculinary skills, while deliver top quality product and presentations. 完美的烹飪技巧,同時(shí)展現(xiàn)高質(zhì)量的食物及擺盤。 ·Comprehensiveknowledge of food processing and hygiene standards. 全面的食品加工及衛(wèi)生標(biāo)準(zhǔn)知識(shí)。 ·Goodinterpersonal conflict management skills and effective decision-making skills. 良好的處理同事關(guān)系沖突管理技巧和有效的決策力。 ·Knowledge ofoperating rules and safety standards. 具有操作規(guī)章及安全標(biāo)準(zhǔn)知識(shí)。 Computer Knowledge 電腦知識(shí) ·Knowledge of MSoffice software. 會(huì)使用常用的微軟辦公軟件。 Language Proficiency 語言能力 ·Goodcommunication skills (verbal and listening and writing). 良好的溝通技巧(口語,聽力及書寫)。
  • 合肥 | 2年以上 | 大專 | 食宿面議

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    • 五險(xiǎn)一金
    • 節(jié)日禮物
    • 領(lǐng)導(dǎo)好
    • 帶薪年假
    • 崗位晉升
    • 包吃包住
    • 員工生日禮物
    • 年度旅游
    • 管理規(guī)范
    • 帥哥多
    國(guó)際高端酒店/5星級(jí) | 100-499人
    發(fā)布于 11-14
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    • 投遞簡(jiǎn)歷
    Operations營(yíng)運(yùn) ?Be responsible for daily operation of the restaurant to ensure smooth operation of the restaurant. 負(fù)責(zé)餐廳日常的營(yíng)運(yùn),保證餐廳營(yíng)運(yùn)順暢。 ?Open and close daily operation according to the superior arrangement. 遵照上級(jí)的安排表來開始和結(jié)束一天的營(yíng)運(yùn)。 ?Initiate aggressive guest interaction through seeking and soliciting feedback from guests. 與客人進(jìn)行積極的互動(dòng)和交流,征求客人的反饋以提高服務(wù)質(zhì)量。 ?Train, maintain and enforce all Langham service standards. 培訓(xùn)、維持和執(zhí)行所有朗廷酒店的服務(wù)標(biāo)準(zhǔn)。 ?Ensure that food and beverages are provided with quality assurance. 確保所提供的食品和飲料有質(zhì)量保證。 ?Properly execute revenue and check control procedures on shift. 嚴(yán)格執(zhí)行收入和賬單的操作程序。 ?Handle daily colleague relationships (e.g., shift adjustment). 處理日常同事的協(xié)作關(guān)系(例如,班次調(diào)整)。 ?Maintain a safe & sanitary work environment for all colleagues & guests. 為所有的同事和客人,建立一個(gè)安全及衛(wèi)生的工作環(huán)境。 ?Provide the best possible help for restaurant operation (e.g., schedules, floor plans, reservations). 為餐廳營(yíng)運(yùn)提供盡可能的幫助(例如,工作時(shí)間表,樓層安排,預(yù)定)。 ?Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise. 找到解決問題的方法,如電話服務(wù),最后一分鐘的預(yù)定,或其他每天可能發(fā)生的問題。 ?Be on the floor during the shift and assist servers or hostess to ensure guests are satisfied. 在餐廳營(yíng)運(yùn)時(shí),確保在各自的崗位上,協(xié)助服務(wù)員或迎賓,使客人滿意。 ?Ensure all work is done on a daily basis. 確保完成每天的工作。 ?Maintain proper colleague uniform standards. 保持同事制服的標(biāo)準(zhǔn)。 ?Establish an effective engineering maintenance and maintenance procedure through work assignment and surprise inspection. 通過工作分配和突擊檢查,建立起一個(gè)有效的工程維護(hù)及保養(yǎng)程序。 ?Understand and guide the principle of authorization to ensure guest satisfaction. 理解和指導(dǎo)授權(quán)原則,以確保客人的滿意度。 ?Actively support the Quality Improvement Process. 要積極支持質(zhì)量改進(jìn)程序。 ?Assist in working toward positive financial results. 協(xié)助工作得到積極的財(cái)政結(jié)果。 ?Assist in maintaining a highly motivated and well-trained team. 協(xié)助培訓(xùn)一個(gè)高度的熱情和訓(xùn)練有素的團(tuán)隊(duì)。 ?Exercise station rotation to ensure stations are distributed fairly. 運(yùn)用崗位的輪換制,來確保工作安排的合理性。 ?Set a good example for colleagues and motivate colleagues to work enthusiastically. 以身作則,為同事樹立良好的榜樣,激勵(lì)同事的工作熱情。 ? Human Resources人力資源 ?Implement effective training for new colleagues by using records, menus, and appropriate reference manuals. 通過使用記錄,菜單以及適當(dāng)?shù)膮⒖际謨?cè)對(duì)新加入的同事實(shí)施有效率的培訓(xùn)課程。 ?Encourage problem solving by colleagues through proper training and empowerment. 通過所有可能的培訓(xùn)和授權(quán)來激勵(lì)同事解決問題的熱情。 ?Establish effective communication with colleagues to gain their trust and respect. 與同事建立有效的溝通,以爭(zhēng)取他們的信任和尊重。 ?Maintain fair and consistent counselling and disciplinary procedures. 建立公平和一致的輔導(dǎo)及紀(jì)律處罰程序。 ?All details regulatory framework refer to colleague handbook. 所有規(guī)章制度請(qǐng)參照員工手冊(cè)。 ? Administration 行政管理 ?Communicate directly or through the logbook with the next shift supervisor or manager. 直接或通過日志本與下一班次的主管或經(jīng)理進(jìn)行溝通。 ?Identify and recommend incentive programs, new ideas, and methods of operation. 確定并推薦獎(jiǎng)勵(lì)項(xiàng)目,新主意和方法進(jìn)行運(yùn)作。 ?Promote positive inter-department relationship. 積極推動(dòng)部門與部門之間的關(guān)系。 ?Be aware of accident prevention and help enforce safe working conditions to achieve the goal of zero accidents. 了解事故預(yù)防并加強(qiáng)工作安全以達(dá)到零事故的目標(biāo)。 ?Perform any duties assigned by the Management. 執(zhí)行任何管理層委托的工作。
  • 合肥 | 5年以上 | 大專 | 食宿面議

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    可隨時(shí)隨地查看職位

    • 五險(xiǎn)一金
    • 節(jié)日禮物
    • 領(lǐng)導(dǎo)好
    • 帶薪年假
    • 崗位晉升
    • 包吃包住
    • 員工生日禮物
    • 年度旅游
    • 管理規(guī)范
    • 帥哥多
    國(guó)際高端酒店/5星級(jí) | 100-499人
    發(fā)布于 11-14
    • 收藏
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    負(fù)責(zé)弱電方向 PRINCIPAL RESPONSIBILITIES 主要職責(zé) ·The dutyengineer is the principal when he is on duty, he is in charge of the basicoperation and maintenance work of Engineering department. 值班工程師當(dāng)班時(shí),是當(dāng)班的負(fù)責(zé)人。負(fù)責(zé)工程部的基本運(yùn)作及維修保養(yǎng)工作。 ·Ensures thathotel rules are followed and obeyed. 確保遵循酒店規(guī)章。 ·Ensures punctualattendance and adherence to duty schedules by all subordinate supervisors. 確保按時(shí)出勤并使所有下屬主管都遵照值班表工作,根據(jù)總監(jiān)要求巡查有關(guān)重要機(jī)房及公共區(qū)域。 ·Ensures thatpersonal grooming and hygiene standards are being observed by doing spot checksin the morning. 通過早上隨時(shí)抽查,確保員工儀表衛(wèi)生良好。 ·Ensures allengineering employees follow the Engineering Standards and Procedures as issued from time to time. 確保所有工程部員工遵循不定期發(fā)出的工程標(biāo)準(zhǔn)及程序。 ·Responsible forthe proper organization and functioning of the energy management function ofthe Engineering Department. 負(fù)責(zé)工程部門能源管理功能的適當(dāng)?shù)慕M織及實(shí)施。 ·Analyses andmonitors energy costs and expenditures for the department. 分析并監(jiān)督部門能源成本及費(fèi)用。???? ?? ·Maintains anequipment and machinery record system for the property, do the hand-over workin accordance with Langham Hotels Group rules. 保留酒店設(shè)備及機(jī)器記錄,按朗廷酒店集團(tuán)的規(guī)定做好交接班工作。 ·Prepares on-dutyLog and conducts shift briefings to ensure hotel activities and operationalrequirements are known. 作好當(dāng)班記錄,進(jìn)行交班情況說明以確保酒店情況及運(yùn)營(yíng)要求被告知給接班人。 ·Recommends tothe Director of Engineering, new policies and procedures for a more economicaloperation and maintenance program. 向工程總監(jiān)建議新政策及程序以獲取更經(jīng)濟(jì)的運(yùn)營(yíng)及維修保養(yǎng)方案。 ·Participates inthe preparation of the annual engineering department budget. 參與年度工程部預(yù)算的準(zhǔn)備。 ·Provide uniqueand high quality service for our guests forwardly. Interacts and cooperateswith Hotel guests and outside contractors as directed by his superior. 主動(dòng)向酒店客人提供獨(dú)特、高品質(zhì)的服務(wù)。按其上級(jí)指令與酒店客人及外包商進(jìn)行互動(dòng)與協(xié)商。 ·Cooperates andcommunicates with other sections in the Engineering department. 與工程部?jī)?nèi)部的其它小組進(jìn)行合作及交流。 ·Interacts andcooperates with other departments when necessary to provide additional orspecialized services for functions, promotions and festivities. 如有必要與其它部門進(jìn)行互動(dòng)及合作,為宴會(huì)、促銷及活動(dòng)提供額外及特殊服務(wù)。 ·Assists inEngineering contract analysis. 協(xié)助工程部合同分析。 ·Assists everyconcerned technician with maintenance and repair when required and carry outtrainings on rules, regulations, operation standards etc. for the subordinates. 必要時(shí)協(xié)助各工種進(jìn)行維修保養(yǎng)工作,對(duì)所屬員工做好行為準(zhǔn)則技能操作規(guī)范等進(jìn)行培訓(xùn)。 ·Conduct on thejob training in accordance with the departmental standards and procedures andmaintains a record of progress for each staff member. 按部門標(biāo)準(zhǔn)及程序進(jìn)行崗位培訓(xùn),并為每一參加培訓(xùn)的員工建檔。 ·Provide inputfor probation and formal performance appraisal discussions in line with companyguidelines. 按照集團(tuán)指導(dǎo)方針進(jìn)行員工在試用期及正式錄用工作表現(xiàn)評(píng)估。 ·Coach, counseland discipline staff in breach of hotel policies and departmental procedures,providing constructive feedback to enhance performance. 指導(dǎo)、建議并訓(xùn)練違反酒店政策及部門程序的員工,提出建設(shè)性反饋意見以提高工作質(zhì)量。 ·Recycleswhere-ever possible and enforces cost saving measures to staff. 盡可能使用任何可被回收之物,并在員工中加強(qiáng)成本控制措施。 ·OccupationalHealth and Safety Responsibilities. 職業(yè)保健及安全職責(zé)。 ·DemonstrateAwareness of OH&S policies and procedures and ensure all procedures areconducted safely and within OH&S guidelines and ensure your direct reportsdo the same. 表現(xiàn)出職業(yè)保健及安全職責(zé)方面的政策及程序的意識(shí),確保在職業(yè)保健指導(dǎo)方針下安全地進(jìn)行所有程序并確保下屬也是按此規(guī)程進(jìn)行操作。 ·Be aware of dutyof care and adhere to occupational, health and safety legislation, policies andprocedures. 關(guān)心并知曉遵守職業(yè)、保健及安全方面的政策、法規(guī)及程序的職責(zé)。 ·Be familiar withproperty safety, first aid and fire and emergency procedures and operateequipment safely and sensibly. 熟悉酒店安全、急救及消防、緊急應(yīng)變程序,安全謹(jǐn)慎地操作設(shè)備。 ·Log securityincidents and accidents in accordance with hotel requirements. 按照酒店要求記錄安全事故及事件。 ·Be responsiblefor uncompromising levels of cleanliness and creating a safe and accident-freeenvironment. 有責(zé)任堅(jiān)持清潔標(biāo)準(zhǔn)并創(chuàng)造安全無事故的環(huán)境。 ·Immediatelyresolve guest problems. 對(duì)客人所遇到的問題負(fù)責(zé)并立即解決。 ·Diagnoseproblems and thoroughly analyses information to guide decision making. 診斷問題并全面分析決策導(dǎo)向的信息。 ·Demonstrateco-operation and trust with colleagues, supervisors, teams and acrossdepartments. 在同事、主管、團(tuán)隊(duì)人員及部門間顯示出合作與信任。 ·Communicate wellto ensure effective shift hand-over. 良好的溝通以確保有效交班。 ·Developpotential of others through training, coaching and development opportunities. 通過培訓(xùn)、指導(dǎo)及發(fā)展機(jī)會(huì)培養(yǎng)其它有潛力的員工。 REQUIREMENTS 職位要求 Education 教育學(xué)歷 ·Vocational Certificatein Engineering or equivalent. 工程職業(yè)證書或相當(dāng)?shù)淖C書。 Language Skills 語言技巧 ·Good Mandarin and Englishlanguage skills. 良好的普通話和英語技能 Job Skill/Knowledge 工作技能/知識(shí)?? ·Good communication and writingskills. 良好的溝通和寫作技能。 ·Problem solving, reasoning,motivating, organizational and training abilities. 具有解決問題,推理,激勵(lì),組織和培訓(xùn)能力。 ·3 year of relevant experience oran equivalent combination of education and experience. 3年相關(guān)工作經(jīng)驗(yàn),或具有與此相當(dāng)?shù)慕逃c工作經(jīng)驗(yàn)結(jié)合的背景。
  • 合肥 | 經(jīng)驗(yàn)不限 | 大專 | 食宿面議

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    • 五險(xiǎn)一金
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    • 帥哥多
    國(guó)際高端酒店/5星級(jí) | 100-499人
    發(fā)布于 11-14
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    PRINCIPAL RESPONSIBILITIES 主要職責(zé) ? ?Execute job tasks according to the pre-defined standards & procedures and in compliance with the company employment handbook 根據(jù)擬定的規(guī)定條例以及公司員工手冊(cè)執(zhí)行其職責(zé)范圍內(nèi)的工作。 ?Ensure Front Desk area up to standard and all operating equipment is well-maintained. 確保前臺(tái)區(qū)域符合標(biāo)準(zhǔn),所有營(yíng)運(yùn)設(shè)備運(yùn)作正常. ?Demonstrate honesty, reliability, ethics, and professionalism; demonstrate consistency between words & behaviour. 展現(xiàn)誠(chéng)實(shí),可靠,規(guī)范及專業(yè)的工作禮儀。 ?Accept personal responsibility and accountability for achieving?results within targeted timelines; ensure clear authority and accountability for results by others. 在規(guī)定的時(shí)限內(nèi)承擔(dān)相應(yīng)的責(zé)任及義務(wù)從而完成任務(wù)。并清晰其他職務(wù)的權(quán)限及責(zé)任。 ?Ensure all tasks are carried out accurately, efficiently and within ?the allocated timeframes for each task. All tasks must be closed in the FCS system once completed. 在指定的時(shí)間內(nèi)準(zhǔn)確,有效地執(zhí)行每一個(gè)任務(wù)。一旦完成后,所有任務(wù)都必須在FCS系統(tǒng)中被關(guān)閉。 ?Be fully knowledgeable about the hotel facilities, functions and ?local area information. 熟知酒店設(shè)施,功能及當(dāng)?shù)貐^(qū)域信息。 ?Add value through operational efficiency through process improvement; understand and focus on the key drivers of sales, colleague ?and customer satisfaction, profitability, and quality. 通過收入的增長(zhǎng)和有效的運(yùn)作提升價(jià)值;理解并關(guān)注銷售,同事和賓客的滿意度,收益和質(zhì)量的關(guān)鍵。 ?Be familiar with hotel emergency procedures, eg. fire alarm and take charge during emergency situations. 熟悉酒店對(duì)于緊急情況的程序,例如:遇火警時(shí)負(fù)責(zé)緊急情況的處理。 ?Perform accurate registration of arriving guests according to the hotels standards & procedures and guest reservation information and preferences. 遵循酒店規(guī)定,賓客預(yù)定信息及喜好,準(zhǔn)確地為入店賓客提供入住登記手續(xù)。? ?Perform accurate cashiering duties for departing guests according to the hotel standard & procedures while using and balancing their individual house bank. 遵循酒店關(guān)于收銀員管理個(gè)人備用金的規(guī)定,準(zhǔn)確地為離店賓客辦理結(jié)賬業(yè)務(wù)。 ?Up sell and cross sell of hotel rooms and facilities to maximize ?revenue. 推銷酒店其他房型及其他產(chǎn)品從而最大化增加酒店收入。 ?Conduct foreign currency exchange for in house guests. 為住店賓客提供外幣兌換業(yè)務(wù)。 ? ?Handle pre-block room for VIPs or other special attention guests. 處理VIP客人及其他需特殊照顧賓客的提前入住登記工作。 ?Attend to all guest enquiries with poise in a helpful and professional manner. 用樂意和專業(yè)的態(tài)度應(yīng)答賓客所有的詢問。 ?Be familiar with hotel room configuration, all special rates & ?programs and the?Brilliant Program. 熟悉酒店房間形態(tài),所有優(yōu)惠價(jià)和促銷活動(dòng)以及朗廷卓逸會(huì)內(nèi)容。 ?Understand the hotel PMS in regards to Front Desk operation. 理解酒店使用系統(tǒng)中有關(guān)前臺(tái)營(yíng)運(yùn)的知識(shí)。 ?Handle city ledger payments. 處理掛賬。 ?Handle on day walk in reservation requests. 處理無預(yù)定賓客前來登記及賓客的其他要求。 ?Update guest profiles accurately in the hotel PMS and registration cards. 準(zhǔn)確地在酒店系統(tǒng)中更新賓客的資料以及填寫賓客入住登記卡。 ?Work closely with other departments to ensure a seamless service flow for the guests to maximum guest satisfaction. 和其他部門緊密合作以確保為賓客提供無可挑剔的服務(wù)從而最大化提高賓客滿意度。 ?Understand their role in an emergency situation in the hotel. 理解在酒店遇到緊急情況時(shí)應(yīng)充當(dāng)?shù)慕巧??Attend assigned training sessions on time and as scheduled. 依照安排準(zhǔn)時(shí)參加培訓(xùn)課程。 ?Ensure attendance to work is on time as scheduled. 按照班表安排準(zhǔn)時(shí)上班。 ?Work over night shifts as required. 根據(jù)需要出勤夜班。 ?Balancing of all cashiers' cash float at the end of each shift. Any discrepancy must be immediately reported to FD Supervisor/Duty Manager/Front Desk Manager. 每個(gè)班次結(jié)束后確保現(xiàn)金無誤。任何差異必須及時(shí)向當(dāng)班主管、大堂經(jīng)理或前臺(tái)經(jīng)理匯報(bào)。 ?Basic clerical or administrative work. 基礎(chǔ)的行政或文員的工作。 ?Perform other duties as assigned by the management. 在管理層的安排下承擔(dān)其他工作職責(zé)。 ? REQUIREMENTS 職位要求 ? Education 教育學(xué)歷 ?Certificate / Diploma / Bachelor in Hotel Management 酒店管理類證書/學(xué)歷證明/學(xué)士學(xué)位證明 ? Experience 經(jīng)驗(yàn) ?One years working experience, preferably in hotel industry 一年相關(guān)的酒店工作經(jīng)驗(yàn) ? Job Skill / Knowledge 工作技能 / 知識(shí) ?Out-going personality 性格開朗 ?Good communication skills 良好的溝通技巧 ?Office ?administration experience 辦公室行政經(jīng)驗(yàn) ? Computer Knowledge 電腦知識(shí) ?Knowledge of MS office software 相關(guān)辦公自動(dòng)化知識(shí) ?Opera PMS 酒店Opera系統(tǒng) ?FCS FCS系統(tǒng) ? Language Proficiency 語言能力 ?Good command of English and Mandarin, other languages would be beneficial. 良好的英語及普通話掌握能力,其他語言掌握者優(yōu)先考慮。
  • 合肥 | 1年以上 | 學(xué)歷不限 | 提供食宿

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    • 五險(xiǎn)一金
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    • 包吃包住
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    • 年度旅游
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    • 帥哥多
    國(guó)際高端酒店/5星級(jí) | 100-499人
    發(fā)布于 11-14
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    PRINCIPAL RESPONSIBILITIES 主要職責(zé) ??Complete the workassigned by the superior. 完成上級(jí)領(lǐng)導(dǎo)交辦的工作。 ??Make sureproduction charts are closely followed and adhered to. 嚴(yán)格按照生產(chǎn)操作流程制作食品。 ??All food items mustbe covered with cling film (or proper lid), dated, labeled and initialed byperson who made it or used it first. 所有食品必須用保鮮膜(或大小適當(dāng)?shù)纳w子)封好保存,由制作者或最初使用者制作標(biāo)簽、標(biāo)明??Cold food forstraight consumption is handled with gloves at all times. 取用直接食用的冷凍食品時(shí)必須戴手套。 ??Use the cuttingboard correctly according to HACCP instructions at all times. 根據(jù)HACCP的指示,正確使用砧板。 ??Set up workingstation properly before each service period. 每次營(yíng)業(yè)前,妥善地設(shè)置好制作臺(tái)。 ??Wash hands beforeentering the kitchen or returning to work station. 進(jìn)入廚房及回到操作臺(tái)前先洗手。 ??Make sure all foodis prepared according to recipes. 嚴(yán)格按照食譜制作食品。 ??Food cooked inlives stations in front of the guests or for special a la carte events iscooked perfectly, hot and in the stipulated time. 確保現(xiàn)場(chǎng)制作的食物和單點(diǎn)的食物完全按食譜規(guī)定的時(shí)間和配方制作。 ??Make sure that foodis tasty, attempting presented, fresh, correct portioned and safe. 確保食物美味可口,秀色可餐,新鮮,分配合理,安全衛(wèi)生。 ??Equipmentto be handled with care and according to safety instructions at all times. 根據(jù)安全指示小心使用所有的設(shè)備。 ??Take foodtemperature checks as per guidelines and keep record. 根據(jù)指示檢查溫度情況,并且做好記錄。 ??Keep work areaclean at all times. 隨時(shí)保持工作區(qū)域干凈整潔。 ??Be aware ofaccident prevention and help enforce safe work conditions to achieve zeroaccident goals. 知道如何預(yù)防工作事故,確保安全工作生產(chǎn),以實(shí)現(xiàn)零事故之目標(biāo)。 ??Inform the superiorimmediately if you get sick. 一旦生病,立即告知上級(jí)領(lǐng)導(dǎo)。 ??Inform the superiorimmediately if there is any problem or complaint. 遇有問題或投訴,立即告知上級(jí)。 ??Be able to work inanother area when needed and take part in cross-training when directed. 按要求,參加崗位交叉培訓(xùn),需要時(shí)能調(diào)至其他部門協(xié)助工作。 ??Train colleagues onstandards, HACCP and local hygiene standards, and ensure that they meet thestandards at all times. 向同事培訓(xùn)朗廷的標(biāo)準(zhǔn),HACCP以及當(dāng)?shù)氐男l(wèi)生標(biāo)準(zhǔn),并確保其時(shí)刻符合標(biāo)準(zhǔn)。 ??Attend and conducttraining as required. 根據(jù)需要參加培訓(xùn)并開展培訓(xùn)。 ??Attend all meetingssuch as daily briefing as required. 根據(jù)需要,參加所有的會(huì)議,例如晨會(huì)。 ??Participate in theplacement of the buffet when necessary. 必要時(shí),參與幫助自助餐的布置工作。 ??Implement hotel policyaccording to colleaguehandbook. 根據(jù)員工手冊(cè)貫徹酒店政策。 ??Perform any dutiesassigned by the Management. 執(zhí)行任何管理層委托的工作。 REQUIREMENTS 職位要求 Education 教育學(xué)歷 ??A diploma issued bya certification authority or a professional trainer is preferred. 持有由認(rèn)證機(jī)構(gòu)頒發(fā)的文憑或經(jīng)過專業(yè)培訓(xùn)者優(yōu)先考慮。 Experience 經(jīng)驗(yàn) ? One years relatedworking experience in this position, preferably in hotel industry. 具有一年相關(guān)工作經(jīng)驗(yàn),有在酒店工作經(jīng)驗(yàn)的優(yōu)先。 Job Skill/Knowledge 工作技能/知識(shí) ??Experience?on?baking?industry. 具有烘焙經(jīng)驗(yàn)。 ??Knowledge offood handling and hygiene standards. 具有食品加工及衛(wèi)生標(biāo)準(zhǔn)知識(shí)。 ??Effectiveinfluence. 有效的影響力。 Computer Knowledge 電腦知識(shí) ??Knowledge of MSoffice software. 能操作微軟辦公軟件。 Language Proficiency 語言能力 ??Goodcommunication skills (verbal and listening and writing). 良好的溝通技巧(口語,聽力及書寫)。
  • 合肥 | 1年以上 | 本科 | 提供食宿

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    • 五險(xiǎn)一金
    • 節(jié)日禮物
    • 領(lǐng)導(dǎo)好
    • 帶薪年假
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    • 包吃包住
    • 員工生日禮物
    • 年度旅游
    • 管理規(guī)范
    • 帥哥多
    國(guó)際高端酒店/5星級(jí) | 100-499人
    發(fā)布于 11-14
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    PRINCIPAL RESPONSIBILITIES 主要職責(zé) ?Coordinate with front office to ensure that every guest are roomed 與前臺(tái)協(xié)調(diào)好,確保為每位客人介紹過房間。 ?Be fully familiar with the room facilities and provide concise information about it to the guest during the rooming process? 要非常了解房間的設(shè)施,并在為客人介紹房間設(shè)施時(shí)可提供簡(jiǎn)明的信息。 ?Ensure VIP rooms are in good condition and being set-up according to Brand standard and guest’s special requirements prior the VIP’s arrival. 確保所有VIP房間可以正常使用,并按照集團(tuán)的標(biāo)準(zhǔn)和客人的特殊要求在客人到店前準(zhǔn)備完好。 ?Review all VIP/ Brilliant members’ arrival to ensure they receive their preferred room and amenity.? 要核查所有VIP和卓逸會(huì)會(huì)員的到店,確保他們優(yōu)先得到舒適的房間和設(shè)施。 ?Must be in the lobby and front office areas during their shift. 必須在工作班次中服務(wù)于酒店大堂和前廳區(qū)域。 ?Have a clear general knowledge of the hotel product to allow up sell and cross sell of hotel rooms and facilities. This should include room types, food and beverage facilities, spa and health club, daily catering events and local neighbourhood information. 擁有清晰的酒店產(chǎn)品知識(shí)從而推銷酒店更好房型及其他酒店產(chǎn)品。其中必須包括酒店房態(tài),餐飲設(shè)施,水療中心,健身中心,每日宴會(huì)以及相關(guān)周邊信息。 ?Welcome and farewell guests from the lobby. 在酒店大堂歡迎及歡送賓客。 ?Greet and acknowledge guests that are waiting in the lobby. 與在大堂等候的客人打招呼并作出相應(yīng)反應(yīng)。 ?Anticipate guest needs and handle guest inquiries in a helpful and attentive manner. 預(yù)先估計(jì)賓客的需要并用殷切有理的態(tài)度處理賓客的需求。 ?Escort guests upon arrival to front desk and introduce by name to front desk colleague.. 引領(lǐng)未入住賓客去前臺(tái)并向前臺(tái)接待員介紹賓客的名字。 ?Guest Relation Officer must be able to talk to guests should they be waiting in a queue to check in or check out. 賓客服務(wù)大使必須與排隊(duì)等候入住或結(jié)帳的賓客交流。 ?Listen to guests requests with warmth, care and empathy and where necessary show guests to particular service areas for more information or action. 充滿熱情,關(guān)懷及感同深受地聆聽賓客的需求,在有必要的情況下帶領(lǐng)賓客去相關(guān)服務(wù)區(qū)域從而獲得更多的信息或行動(dòng)。 ?Recognize return guests and VIP’s in the hotel. 認(rèn)識(shí)酒店的再次入住賓客和VIP客人。 ?Guest Relation Officer should never be behind the front desk. 賓客服務(wù)大使不必須在前臺(tái)內(nèi)工作。 ?Attend daily shift briefing and be fully aware of the on-day room’s situation. 參加每日例會(huì)并清楚了解當(dāng)日房態(tài)的情況。 ?Be knowledgeable on the Brilliant program. 熟知朗廷卓逸會(huì)內(nèi)容。 ?Be aware of their responsibilities in the event of an emergency situation. 清楚知道在緊急事件中所應(yīng)承擔(dān)的職責(zé)。 ?Guest Relation Officer must perform other duties as assigned by their supervisors or managers. 賓客服務(wù)大使必須履行主管或者經(jīng)理安排的其他工作職責(zé)。 ?Drive the Brilliant program to attain set targets and ensure the guests receive the required recognition and benefits for their membership level. Relevant colleagues in Front Office should be certified as Brilliant ambassadors and all guest facing colleagues must be aware of the benefits and joining requirements of the program 推進(jìn)卓逸會(huì)項(xiàng)目從而達(dá)到設(shè)訂的目標(biāo)并確保賓客依照他們的會(huì)員級(jí)別獲得相應(yīng)的會(huì)員禮遇.。所有前廳同事都應(yīng)通過卓逸會(huì)的考核并成為大使,所有對(duì)客同事都必須了解會(huì)員的禮遇及人會(huì)條件。 ?Attend assigned training sessions on time and as scheduled. 準(zhǔn)時(shí)參加已安排的培訓(xùn)課程。 ?Ensure attendance to work is on time as scheduled. 確保按照預(yù)先安排的班次準(zhǔn)時(shí)上崗工作。 ?Perform any duties assigned by the Management deemed necessary. 執(zhí)行任何管理層委托的工作。 REQUIREMENTS 職位要求 Education 教育學(xué)歷 ?Certificate / Diploma / Bachelor in Hotel Management 酒店管理類證書/學(xué)歷證明/學(xué)士學(xué)位證明 Experience 經(jīng)驗(yàn) ?One year working experience, preferably in hotel industry 一年相關(guān)的酒店工作經(jīng)驗(yàn) Job Skill / Knowledge 工作技能 / 知識(shí) ?Out-going personality 性格開朗 ?Good communication skills 良好的溝通技巧 Computer Knowledge 電腦知識(shí) ?Knowledge of MS office software 相關(guān)辦公自動(dòng)化知識(shí) ?Opera PMS 酒店Opera系統(tǒng) ?PSB PSB系統(tǒng) Language Proficiency 語言能力 ?Knowledge of English,?Fluent in Mandarin 英語精通,普通話流利 ?Foreign Preferred 外籍優(yōu)先
  • 合肥 | 經(jīng)驗(yàn)不限 | 學(xué)歷不限

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    • 五險(xiǎn)一金
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    • 帥哥多
    國(guó)際高端酒店/5星級(jí) | 100-499人
    發(fā)布于 11-14
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    ·????????To continually support and improveengineering services that effectively address problems affecting both guestsand colleagues. 不斷支持和改進(jìn)工程方面的服務(wù)以應(yīng)對(duì)客人和同事的問題。 ·????????To assist in the assessment of trainingneeds, planning of training courses, and presentation of training courses. Totrain and instruct other members of the staff by passing along your knowledgeand skills. In addition, utilizing resources from the Engineering Training Libraryand of outside vendors and sources, assist them in their development andfurther advance your own. Participate in Corporate and Property Training asdirected by Engineering Management. Set an example of continuousself-development. 協(xié)助評(píng)估培訓(xùn)需要,培訓(xùn)課程,并教授培訓(xùn)課程。將自已的知識(shí)技能傳授給其它同事。利用技術(shù)圖書館和來自銷售商的信息以及其它外來數(shù)據(jù)來使彼此得以發(fā)展和改進(jìn)。按工程管理層的指示參加公司總部及你所在的分公司組織的培訓(xùn)。做自強(qiáng)不息的榜樣。 ·????????To be an independent mechanic, able to analyze problems and toformulate plans to get work done quickly including procurementof materials, parts, etc., and necessary scheduling arrangements with a highdegree of quality. 作為能獨(dú)立工作的機(jī)械工,能夠分析問題,并能提出快速有效的工作方案-包括采辦材料、器件和高效地進(jìn)行必要的日程安排。 ·????????Language Skills-Ability to read and interpret documents such as safetyrules (i.e., Lockout Tagout, JSAs), Safety Awareness information (such asMSDS) operating and maintenance instructions and procedure manuals. Ability towrite routine reports, logs and correspondence. Ability to speak effectivelywith customers and to groups of colleagues. 語言技能:能讀懂安全規(guī)則,例如:上鎖,掛牌,安全知識(shí)數(shù)據(jù)、操作保養(yǎng)說明以及保養(yǎng)手冊(cè),能寫日常報(bào)告、紀(jì)錄及信件,能有效地與客人和其它同事進(jìn)行交談。 ·????????Manage repair and maintenance project and building improvements byeffectively coordinating and planning all tasks in advance of beginning anyproject. Utilize all possible resources. Coordinate efforts with engineeringand other affected departments. Use project management techniques along withthe appropriately assigned engineering team members to perform project planningand execution.? All methods, materialsand practices must meet and be in accordance with local codes, brandspecifications, national codes and standard practices. Keep accurate completionand task records in the project files. Materials procurement and coordinationof their availability are also critical to the success of your position. Ourgoal is to cost-effectively maximize the schedule. 管理維修項(xiàng)目,改善建筑條件。在開始任何項(xiàng)目之前,都要有效地調(diào)動(dòng)和計(jì)劃所有的作業(yè)。利用盡可能多的來源。搞好與工程部門及其他部門的合作。依靠項(xiàng)目管理技術(shù)和分配的適當(dāng)技術(shù)人員進(jìn)行項(xiàng)目規(guī)劃和實(shí)施。所有的方法、材料和措施都必須符合當(dāng)?shù)胤绞健⒗释⑵放频木唧w要求、國(guó)家方式和標(biāo)準(zhǔn)應(yīng)用。將準(zhǔn)確完整的記錄保存在項(xiàng)目文件中。原料的采辦及調(diào)度也是做好這個(gè)職責(zé)的關(guān)鍵。我們的目標(biāo)是:在充分考慮成本效率的前提下,最大限度地推行計(jì)劃日程。 ·????????The hotel functions 7 days a week, 24 hours a day. All colleaguesmust realize this fact and be aware that at times it may be necessary to movecolleagues from their accustomed shifts as business demands. In addition, it isunderstood that business determines the amount of hours that are worked, andthat some weeks may be scheduled at less than 40 hours, and other weeks at morethan 40 hours. 酒店每周營(yíng)業(yè)7天,每天24小時(shí)。所有同事都必須明白:根據(jù)業(yè)務(wù)需要可能會(huì)有輪班調(diào)整。并清楚明白業(yè)務(wù)量決定我們工作時(shí)間的長(zhǎng)短。有的周可能工作40小時(shí)以下,有的周則可能在40小時(shí)以上。 This positionis directly responsible for the following 該職直接負(fù)責(zé)以下內(nèi)容: ? ·????????Direct supervision and scheduling of thework force. 直接指導(dǎo)技術(shù)人員,安排調(diào)度其工作日程。 ·????????All preventive maintenance programs. 一切保養(yǎng)維修工作方案。 ·????????All repair and maintenance work orders. 一切維修工作單。 ·????????Inventories and procurement of parts andsupplies. 材料和器件的采購(gòu)和存貨清單。 ·????????Accident prevention and safety 防止事故,保證安全。 ·????????Energy conservation 節(jié)約能源。 ·????????Neatness and cleanliness of theengineering shop and all areas under the direct control of the department. 保持工程車間以及部門所管轄的全部區(qū)域整齊干凈。 ·????????Proper orientation, training anddevelopment of department colleagues. 恰當(dāng)安排本部職員熟悉情況、培訓(xùn)和發(fā)展。 ·????????Utilize the tools of quality in department planning and problemsolving efforts, as appropriate. 適當(dāng)使用合適的工具以解決問題和計(jì)劃。 ·????????Supervise and participate in all preventive and general maintenanceprograms by 通過以下步驟指導(dǎo)、參與保養(yǎng)維修: -Maintaining arooms maintenance strategy 保留客房保養(yǎng)方案。 -Maintainingtracking data, check sheet and logs. 保留跟進(jìn)數(shù)據(jù)、檢查單和記錄。 -Planning andscheduling preventive maintenance. 計(jì)劃安排防護(hù)保養(yǎng)。 -Planning andscheduling corrective maintenance. 計(jì)劃安排矯正維修。 -Planning andscheduling project work. 計(jì)劃安排項(xiàng)目性的工作。 -Regularinspections. 經(jīng)常檢查工作。 ·????????Lead or otherwise facilitate the transferof information regarding priorities, assignments, and problem solving at thevarious briefing sessions each day. 利用每天的工作匯報(bào)時(shí)間領(lǐng)導(dǎo)或輔助有關(guān)工作重點(diǎn)、分工和問題處理的信息交流。 ·????????Fire Alarm/Life Safety System-to monitorsystems as necessary, to be fully informed of the system operation and tohandle emergencies involving the systems. To have a working knowledge of firesprinkler and emergency power systems. 火警警報(bào)/生命安全系統(tǒng):按需要監(jiān)視系統(tǒng),徹底了解系統(tǒng)操作,并能在緊急情況下使用。懂得消防噴淋系統(tǒng)及緊急能源系統(tǒng)的工作常識(shí)。 ·????????Energy Conservation-toobserve and analyze energy and utilities usage in the hotel and on the grounds.To look for ways to conserve energy and report any ideas to the EngineeringManagement. 節(jié)能:觀察和分析酒店內(nèi)外的能源利用情況,尋找節(jié)能方法,并將建議反映給工程管理。 ·????????Emergencies-to be available for anyemergencies and act in an engineering capacity to protect our guest andcolleagues, and preserve the building and its systems during the emergency. Toact as quickly and responsibly as possible to return the building to its normaloperating status. To inform Engineering Management of any such emergencies. 緊急情況:要有備于緊急情況的發(fā)生,并在工程范圍內(nèi)保護(hù)客人及酒店同事,保護(hù)建筑物及其設(shè)施系統(tǒng)。盡快地使酒店恢復(fù)正常營(yíng)業(yè)狀態(tài),并將緊急情況匯報(bào)給工程管理。 ·????????Accident Prevention andSafety-to be aware of all existing departmental Job Safety Analysis and tostrive to work in an accident-free manner and to create a safe work environmentfor others. To continuously look for conditions which may endanger colleaguesor guests of the hotel and to take immediate action to correct any hazardousconditions found. 防止事故,保證安全:了解各個(gè)部門的工作安全分析,在工作中努力避免事故的發(fā)生,也為別人創(chuàng)造安全的工作環(huán)境。一貫留心可能危及酒店同事及客人的情況。如有發(fā)現(xiàn),馬上采取行動(dòng)來糾正。 ·????????Records-to read, log,track and interpret readings from meters, gauges and other measuring units. Tomaintain a thorough log of each day’s activities and problems that occur and toensure this information is passed on to other shifts.? 記錄:看懂儀器表,做記錄、跟進(jìn)。每天都堅(jiān)持對(duì)所出現(xiàn)的事項(xiàng)、問題做完整的記錄,然后傳給下一班的人。 ·????????Physical Demands: The physical demandsdescribed here are representative of those that must be met by a colleague tosuccessfully perform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions. 體質(zhì)要求:這里提到的體質(zhì)要求是同事順利完成基本職責(zé)所必需的。有殘疾的同事,可以得到適當(dāng)?shù)恼疹櫍员隳芡瓿苫韭氊?zé)。 ·????????While performing the duties of this job,the colleague is regularly required to walk, use hands to finger, handle, orfeel objects, tools, or controls, and talk or hear.? The colleague frequently is required to reachwith hands and arms. The colleague is occasionally required to stand, climb orbalance, stoop, kneel, crouch or crawl, and taste or smell 在履行工作職責(zé)時(shí),同事需要經(jīng)常性地走動(dòng),常用手來指、拿、觸摸物體、工具或控制器,需要不斷地講話和聽別人講話。同事還常常需要用手或手臂夠東西,偶爾也需要站立、攀援、平衡、彎腰、跪、蹲、爬,嘗味道或者聞氣味。 ·????????The colleague must regularly lift and/ormove up to 10 pounds, frequently lift and/or move up to 50 pounds, andoccasionally lift and/or move more than 100 pounds. Specific vision abilitiesrequired by this job include close vision, distance vision, reasonable colorvision, peripheral vision, depth perception, and the ability to adjust focus. 同事需常規(guī)性地移動(dòng)或舉起10英磅的重量,經(jīng)常移動(dòng)或舉起50英磅的重量。如有需要時(shí),將會(huì)移動(dòng)或舉起超過100英磅的重量。這項(xiàng)工作對(duì)視力的特別要求包括:看近處、看遠(yuǎn)處、看適當(dāng)?shù)念伾⑹褂糜喙?、判斷深淺度、調(diào)整焦距。 ·????????Work Environment: The work environmentcharacteristics described here are representative of those a colleagueencounters while performing the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions. 工作環(huán)境:這里所講的環(huán)境特征是同事履行基本職責(zé)的代表環(huán)境。有殘疾的同事,可以得到適當(dāng)?shù)恼疹?,以便能完成基本職?zé)。 ·????????While performing the duties of this job,the colleague frequently works near moving mechanical parts and is frequentlyexposed to risk of electrical shock and vibration. The colleague occasionallyworks in high, precarious places and in outside weather conditions and isoccasionally exposed to wet and/or humid conditions, fumes or airborneparticles, toxic or caustic chemicals, extreme cold, and extreme heat. Thenoise level in the work environment is usually moderate. 危險(xiǎn)告知:做此工作時(shí),同事經(jīng)常靠近移動(dòng)的機(jī)械,并且經(jīng)常有觸電及受震蕩的危險(xiǎn)。偶爾需要在戶外高而不穩(wěn)固的地方工作。有時(shí)遇到潮濕、煙塵、過冷、過熱的環(huán)境條件,接觸有毒性或者有腐蝕性的化學(xué)藥品。工作環(huán)境的噪音通常處于中等程度。
  • 合肥 | 2年以上 | 大專 | 提供食宿

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    • 五險(xiǎn)一金
    • 節(jié)日禮物
    • 領(lǐng)導(dǎo)好
    • 帶薪年假
    • 崗位晉升
    • 包吃包住
    • 員工生日禮物
    • 年度旅游
    • 管理規(guī)范
    • 帥哥多
    國(guó)際高端酒店/5星級(jí) | 100-499人
    發(fā)布于 11-14
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    PRINCIPAL RESPONSIBILITIES 主要職責(zé) Operations營(yíng)運(yùn) ·Be responsible for daily operation of the Palm Court to ensure smooth operation of the restaurant. 負(fù)責(zé)廷廊日常的營(yíng)運(yùn),保證餐廳營(yíng)運(yùn)順暢。 ·Open and close daily operation according to the superior's arrangement. 遵照上級(jí)的安排表來開始和結(jié)束一天的營(yíng)運(yùn)。 ·Initiate aggressive guest interaction through seeking and soliciting feedback from guests. 與客人進(jìn)行積極的互動(dòng)和交流,征求客人的反饋以提高服務(wù)質(zhì)量。 ·Train, maintain and enforce all Langham service standards. 培訓(xùn)、維持和執(zhí)行所有朗廷酒店的服務(wù)標(biāo)準(zhǔn)。 ·Enforce the Langham standardized drink recipe and presentation guidelines to ensure consistent quality beverage to guests in accordance with the Langham Bar Guide. 執(zhí)行朗廷酒店規(guī)范的飲料配方,以確保給客人提供的飲料具有一貫的品質(zhì)。 ·Ensure that food and beverages are provided with quality assurance. 確保所提供的食品和飲料有質(zhì)量保證。 ·Properly execute revenue and check control procedures. 嚴(yán)格執(zhí)行收入和賬單的操作程序。 ·Handle daily colleague relationships (e.g., shift adjustment). 處理日常同事的協(xié)作關(guān)系(例如班次調(diào)整)。 ·Maintain a safe & sanitary work environment for all colleagues & guests. 為所有的同事和客人,建立一個(gè)安全及衛(wèi)生的工作環(huán)境。 ·Provide as much help as possible for Palm Court operation (e.g., schedules, reservations). 為廷廊營(yíng)運(yùn)提供盡可能的幫助(例如,工作時(shí)間表、預(yù)定)。 ·Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise. 找到解決問題的方法,如電話服務(wù),最后一分鐘的預(yù)定,或其他每天可能發(fā)生的問題。 ·Be on the floor during the shift and assist servers or hostess to ensure guests are satisfied. 在餐廳營(yíng)運(yùn)時(shí),確保在各自的崗位上,協(xié)助服務(wù)員或迎賓,使客人滿意。 ·Ensure all work is done on a daily basis. 確保完成每天的工作。 ·Maintain proper colleague uniform standards. 保持同事制服的標(biāo)準(zhǔn)。 ·Establish an effective engineering maintenance and maintenance procedure through work assignment and surprise inspection. 通過工作分配和突擊檢查,建立起一個(gè)有效的工程維護(hù)及保養(yǎng)程序。 ·Understand and guide the principle of authorization to ensure guest satisfaction. 理解和指導(dǎo)授權(quán)原則,以確??腿说臐M意度。 ·Actively support the Quality Improvement Process. 要積極支持質(zhì)量改進(jìn)程序。 ·Assist in working toward positive financial results. 協(xié)助工作得到積極的財(cái)政結(jié)果。 ·Assist in maintaining a highly motivated and well-trained team. 協(xié)助培訓(xùn)一個(gè)高度的熱情和訓(xùn)練有素的團(tuán)隊(duì)。 ·Exercise station rotation to ensure stations are distributed fairly. 運(yùn)用崗位的輪換制,來確保工作安排的合理性。 ·Set a good example for colleagues and motivate colleagues to work enthusiastically. 以身作則,為同事樹立良好的榜樣,激勵(lì)同事的工作熱情。 Human Resources人力資源 ·Implement effective training for new colleagues by using records, menus, and appropriate reference manuals. 通過使用記錄,菜單以及適當(dāng)?shù)膮⒖际謨?cè)對(duì)新加入的同事實(shí)施有效率的培訓(xùn)課程。 ·Encourage problem solving by colleagues through proper training and empowerment. 通過所有可能的培訓(xùn)和授權(quán)來激勵(lì)同事解決問題的熱情。 ·Establish effective communication with colleagues to gain their trust and respect. 與同事建立有效的溝通,以爭(zhēng)取他們的信任和尊重。 ·Maintain fair and consistent counselling and disciplinary procedures. 建立公平和一致的輔導(dǎo)及紀(jì)律處罰程序。 ·All details regulatory framework refer to colleague handbook. 所有規(guī)章制度請(qǐng)參照員工手冊(cè)。 Administration 行政管理 ·Communicate directly or through the logbook with the next shift supervisor or manager. 直接或通過日志本與下一班次的主管或經(jīng)理進(jìn)行溝通。 ·Identify and recommend incentive programs, new ideas, and methods of operation. 確定并推薦獎(jiǎng)勵(lì)項(xiàng)目,新主意和方法進(jìn)行運(yùn)作。 ·Promote positive inter-department relationship. 積極推動(dòng)部門與部門之間的關(guān)系。 ·Be aware of accident prevention and help enforce safe working conditions to achieve the goal of zero accidents. 了解事故預(yù)防并加強(qiáng)工作安全以達(dá)到零事故的目標(biāo)。 ·Perform any duties assigned by the Management. 執(zhí)行任何管理層委托的工作。
  • 合肥 | 3年以上 | 高中 | 食宿面議

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    • 五險(xiǎn)一金
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    • 崗位晉升
    • 包吃包住
    • 員工生日禮物
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    • 帥哥多
    國(guó)際高端酒店/5星級(jí) | 100-499人
    發(fā)布于 11-14
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    PRINCIPAL RESPONSIBILITIES 主要職責(zé) ·To continually support and improve engineering services that effectively address problems affecting both guests and colleagues. 連續(xù)支持和改進(jìn)工程方面的服務(wù)以對(duì)應(yīng)客人和同事的問題。 ·To be willing to train and instruct other members of the staff by passing along knowledge and skills to assist them in their development and the advancement of your own. 愿意通過傳授自已的知識(shí)技能來培訓(xùn)和指導(dǎo)其它同事,得以發(fā)展和改進(jìn)。 ·To strive to become an independent mechanic, able to analyze problems and to formulate plans to get work done quickly with a high degree of quality. 努力成為能獨(dú)立工作的機(jī)械工,能夠分析問題,并能提出又快又好的工作方案。 ·The hotel functions 7 days a week, 24 hours a day. All colleagues must realize this fact and be aware that at times it may be necessary to move colleagues from their accustomed shifts as business demands. In addition, it is understood that business determines the amount of hours that are worked, and that some weeks may be scheduled at less than 40 hours, and other weeks at more than 40 hours. 酒店每周營(yíng)業(yè)7天,每天24小時(shí)。所有同事都必須明白根據(jù)業(yè)務(wù)需要可能會(huì)有輪班調(diào)整。因?yàn)闃I(yè)務(wù)量決定我們的工作時(shí)間的長(zhǎng)短,所以有的周可能不足40小時(shí),有的則可能在超過40小時(shí)。 ·Kitchen/Laundry area-repairing and/or adjusting all equipment in order to normally operate for kitchen. 廚房洗衣房區(qū)域:維修和調(diào)整所有廚房洗衣房設(shè)備確保廚房洗衣房的正常運(yùn)轉(zhuǎn)。 ·Energy Conservation-to observe energy and utilities usage in the hotel and on the grounds. To look for ways to conserve energy and report any ideas to the Engineering Management. 節(jié)能:觀察酒店內(nèi)外的能源利用情況,尋找節(jié)能方法,并將建議反映給工程管理層。 ·Tools-to clean, lubricate, protect and otherwise maintain all tools and equipment in the hotel. To see that all tools used are returned to the shop and secured in proper storage area. To protect and otherwise maintain your assigned tool pouch and its tools at the discretion of the Engineering Management. 工具:將工具及設(shè)備存放在酒店內(nèi),并進(jìn)行清理、潤(rùn)滑及保護(hù)。工具使用后要放回車間,并存在合適的地點(diǎn)。按工程管理層的決定存放并保護(hù)好工具套。 ·Accident Prevention and Safety-to be aware of all existing departmental Job Safety Analysis and to strive to work in an accident-free manner and to create a safe work environment for others. To continuously look for conditions which may endanger colleagues or guests of the hotel and to take immediate action to correct any hazardous conditions found. 緊急情況:要有備于緊急情況的發(fā)生,并在工程范圍內(nèi)保護(hù)客人及酒店同事,保護(hù)建筑物及其設(shè)施系統(tǒng)。盡快地使酒店恢復(fù)正常營(yíng)業(yè)狀態(tài),并將緊急情況匯報(bào)給工程管理層。 ·Accident Prevention and Safety-to be aware of all existing departmental Job Safety Analysis and to strive to work in an accident-free manner and to create a safe work environment for others. To continuously look for conditions which may endanger colleagues or guests of the hotel and to take immediate action to correct any hazardous conditions found. 防止事故,保證安全:了解各個(gè)部門的工作安全分析,在工作中努力避免事故的發(fā)生,也為別人創(chuàng)造安全的工作環(huán)境。一貫留心可能危及酒店同事及客人的情況。如有發(fā)現(xiàn),馬上采取行動(dòng)來糾正。 ·Departmental Duties-to clean all engineering areas as directed by Engineering Management. To work in a neat and efficient manner, keeping work areas clean and well organized. To serve as otherwise directed or needed to help maintain the effective and efficient operation of the hotel. This assignment shall be at the discretion of Engineering Management or the hotel General Manager. 部門職責(zé):按工程管理層的規(guī)定清理所有的技術(shù)工程區(qū)域。工作要有條理、有效率。工作地點(diǎn)干凈整潔。有指示或需要時(shí),協(xié)助酒店保持高質(zhì)量、高效率的營(yíng)業(yè)。這一任務(wù)由工程管理層或酒店總經(jīng)理指定分派。 ·General-Complete all work assigned in a safe and professional manner. Maintain communications with supervisors to ensure that all needed materials, tools and supplies are available or on order. Follow up on any items that may be on back order. Keep supervisor updated on assignments. Provide training and technical advice to other engineers as needed or requested. 一般性職責(zé):以注重安全的職業(yè)態(tài)度完成所分派的職責(zé)。與督導(dǎo)保持聯(lián)系,保證所需的材料、工具、物資都有訂貨。跟進(jìn)拖欠訂貨。及時(shí)向督導(dǎo)匯報(bào)工作。如有需要,幫助培訓(xùn)指導(dǎo)其他同事。 ·Physical Demands: The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 體質(zhì)要求:這里提到的體質(zhì)要求是同事順利完成基本職責(zé)所必需的。有殘疾的同事,可以得到適當(dāng)?shù)恼疹?,以便能完成基本職?zé)。 ·While performing the duties of this job, the colleague is regularly required to walk, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear. The colleague frequently is required to reach with hands and arms. The colleague is occasionally required to stand, climb or balance, stoop, kneel, crouch or crawl, and taste or smell. 在履行工作職責(zé)時(shí),同事需要經(jīng)常性地走動(dòng),常用手來指、拿、觸摸物體、工具或控制器,需要不斷地講話和聽別人講話。同事還常常需要用手或手臂拿東西,偶爾也需要站立、攀援、平衡、彎腰、跪、蹲、爬,嘗味道或者聞氣味。 ·The colleague must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, reasonable color vision, peripheral vision, depth perception, and the ability to adjust focus. 同事需常規(guī)性地移動(dòng)或舉起10英磅的重量,經(jīng)常移動(dòng)或舉起50英磅的重量。如有需要時(shí),將會(huì)移動(dòng)或舉起超過100英磅的重量。這項(xiàng)工作對(duì)視力的特別要求包括:看近處、看遠(yuǎn)處、看適當(dāng)?shù)念伾?、使用余光、判斷深淺度、調(diào)整焦距。 ·While performing the duties of this job, the colleague frequently works near moving mechanical parts and is frequently exposed to risk of electrical shock and vibration. The colleague occasionally works in high, precarious places and in outside weather conditions and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, extreme cold, and extreme heat. The noise level in the work environment is usually moderate. 危險(xiǎn)告知:做這些工作時(shí),同事經(jīng)??拷苿?dòng)的機(jī)械,并且經(jīng)常有觸電及受震蕩的危險(xiǎn)。偶爾需要在戶外高而不穩(wěn)固的地方工作。有時(shí)遇到潮濕、煙塵、過冷、過熱的環(huán)境條件,接觸有毒性或者有腐蝕性的化學(xué)藥品。工作環(huán)境的噪音通常處于中等程度。 REQUIREMENTS 職位要求 Education 教育學(xué)歷 ·High School Certificate with emphasis in Technical Trades 著重于技術(shù)培訓(xùn)的高中畢業(yè)證書 ·Have and maintain special type of work certificate 特殊工種持國(guó)家規(guī)定的相關(guān)執(zhí)照 Language Skills 語言技巧 ·Ability to read and interpret documents such as safety rules (i.e., Lockout Tagout, JSAs), Safety Awareness information (such as MSDS) operating and maintenance instructions, and procedure manuals. Ability to write routine reports, keep logs, and correspondence. Ability to speak effectively with customers and colleagues. 能讀懂安全規(guī)則、安全知識(shí)資料、操作保養(yǎng)說明以及操作手冊(cè),能寫日常報(bào)告、記錄及信件,能有效地與客人和其他同事進(jìn)行交談。 Job Skill/Knowledge 工作技能/知識(shí)?? ·Air Conditioning and Refrigeration 空調(diào)與制冷 ·Heating systems 加熱系統(tǒng) ·Ventilation systems 通風(fēng)系統(tǒng) ·Supply fans 電源風(fēng)扇 ·Air conditioning systems 空調(diào)系統(tǒng) ·Fan coil units 風(fēng)扇線圈單元 ·Refrigerators & Walk In Boxes 冰箱及走入式的大廚 ·Chiller/boiler controls 制冷機(jī)與鍋爐的控制 ·Ice makers 制冰機(jī) ·Safety 安全 ·Dryer systems 干燥系統(tǒng) ·Expansion tanks and make up systems 膨脹箱及補(bǔ)給系統(tǒng) ·Condenser loops 冷凝回路 ·Cooling towers 冷水塔 ·Troubleshoot 檢修 ·Read schematics and blue prints 讀懂示意圖及藍(lán)圖 ·Equipment controls 設(shè)備管理 ·Set up electrical systems for guest functions 應(yīng)客人需要設(shè)制電路系統(tǒng) ·Maintain in safe condition all power distribution and electrical systems throughout hotel 保持整體酒店的電源分配與電路系統(tǒng)的安全狀態(tài) ·Weld 焊接 ·Water treatment & related chemicals 水處理及有關(guān)化學(xué)藥品 ·Braze 銅鑄 ·Water distribution and balance 水的分配及平衡 ·Assemble piping 組裝管道 ·Kitchen facilities 廚房設(shè)備
  • 合肥 | 3年以上 | 大專 | 食宿面議

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    • 五險(xiǎn)一金
    • 節(jié)日禮物
    • 領(lǐng)導(dǎo)好
    • 帶薪年假
    • 崗位晉升
    • 包吃包住
    • 員工生日禮物
    • 年度旅游
    • 管理規(guī)范
    • 帥哥多
    國(guó)際高端酒店/5星級(jí) | 100-499人
    發(fā)布于 11-14
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    PRINCIPAL RESPONSIBILITIES 主要職責(zé) ·Be fully familiar with the room facilities and provide conciseinformation about it to the guest during the rooming process.? 要非常了解房間的設(shè)施,并在為客人介紹房間設(shè)施時(shí)可提供簡(jiǎn)明的信息。 ·Build positive and productive working relationships with customers,subordinates, peers, superiors, business partners, and the community; encouragethis behavior in others. 與賓客、下級(jí)、同級(jí)、上級(jí)、合作伙伴及社區(qū)建立正面及有效的工作關(guān)系,并鼓勵(lì)其他同事也依照此行為準(zhǔn)則。 ·Ensure VIP roomsare in good condition and being set-up according to Brand standard and guest’s special requirements prior theVIP's arrival. 確保所有VIP房間可以正常使用,并按照集團(tuán)的標(biāo)準(zhǔn)和客人的特殊要求在客人到店前準(zhǔn)備完好。 ·Work closely withcolleagues to ensure service experience that meets the brand's requirements. 與對(duì)客同事緊密合作確保向賓客提供符合品牌要求的服務(wù)體驗(yàn)。 ·Review all VIP/Brilliantby Langham members’ arrival to ensure they receive their preferred room and amenity.? 要核查所有VIP和卓逸會(huì)會(huì)員的到店,確保他們優(yōu)先得到舒適的房間和設(shè)施。 ·Be familiar with Opera knowledge and must be in the lobby and front office areas during their shift. 熟練掌握Opera技能,需在工作班次中服務(wù)于酒店大堂和前廳區(qū)域。 ·Have a cleargeneral knowledge of the hotel product to allow up sell and cross sell of hotelrooms and facilities. This should include room types, food and beveragefacilities, spa and health club, daily catering events and local neighbourhoodinformation. 擁有清晰的酒店產(chǎn)品知識(shí)從而推銷酒店更好的房型及其他酒店產(chǎn)品,其中包括酒店房態(tài)、餐飲設(shè)施、水療中心、健身中心、每日宴會(huì)以及相關(guān)周邊信息。 ·Welcome andfarewell guests from the lobby, and greet and acknowledge guests that are waiting in the lobby. 在酒店大堂歡迎及歡送賓客,與在大堂等候的客人打招呼并作出相應(yīng)反應(yīng)。 ·Anticipate guestneeds and handle guest inquiries in a helpful and attentive manner. 預(yù)先估計(jì)賓客的需要并用殷切有理的態(tài)度處理賓客的需求。 ·Ensure a smooth coordination between the individualsections of Front Office and Rooms Division. 確保與其他前廳各分部門及房務(wù)部建立良好的合作關(guān)系。 ·Liaise and work closely with other departments toresolve any operational issues. 與其他部門保持緊密聯(lián)系和工作從而解決日常營(yíng)運(yùn)遇到的問題。 ·Recognize returnguests and VIPs in the hotel. 認(rèn)識(shí)酒店的再次入住賓客和VIP客人。 ·Attend daily shiftbriefing and be fully aware of hotel operation situation. 參加每日例會(huì)并清楚了解當(dāng)日酒店運(yùn)營(yíng)的情況。 ·Be knowledgeableon the Brilliant by Langham program,and make trainingplan for Brilliant by Langham program. 熟知卓逸會(huì)內(nèi)容,并制定卓逸會(huì)會(huì)員知識(shí)的培訓(xùn)計(jì)劃。 ·Be aware of theirresponsibilities in the event of an emergency situation. 清楚知道在緊急事件中所應(yīng)承擔(dān)的職責(zé)。 ·Make the training plan for the Guest Relation Staff in all facetsand responsibilities. 承擔(dān)起賓客關(guān)系部門所有培訓(xùn)責(zé)任,并組織員工在各方面的培訓(xùn)。 ·Control the costs effectively and achieve the targets. 制定本部門的成本控制計(jì)劃,完成相應(yīng)的工作指標(biāo)。 ·Enforce standardof personal grooming and hygiene of the team according to hotel requirement. 確保員工的個(gè)人儀容儀表和團(tuán)隊(duì)的衛(wèi)生安全按照酒店的規(guī)定標(biāo)準(zhǔn)執(zhí)行。 ·Identify the strengths and weaknesses ofrespective colleagues and develop their full potential to achieve companygoals. 能確認(rèn)同事的優(yōu)點(diǎn)和缺點(diǎn),發(fā)展他們的潛能,以達(dá)成公司的目標(biāo)。 ·Motivate, train and develop potential staff. Make developing plan for staff as necessary. 激勵(lì)、培訓(xùn)和發(fā)展有潛力的員工。必要時(shí),為員工指定職業(yè)發(fā)展規(guī)劃。 ·Handledissatisfied guests to resolve complaints, to all emergency situations, to medical consultation and treatment requests, to colleagueaccidents or conflicts take remedial actions immediately and follow up asnecessary. Ensure all guest concerns are promptly logged and report to themanagement in the DutyManager log. 處理對(duì)于賓客不滿意而導(dǎo)致投訴,對(duì)于緊急情況,處理醫(yī)療咨詢和診治要求,同事意外或者沖突,采取立即補(bǔ)救行動(dòng)在必要時(shí)進(jìn)行跟進(jìn)。確保所有事件都被真實(shí)地記錄在值班經(jīng)理日志中以便查閱。 ·Know andcarry out the Duty Manager daily job accurately. 準(zhǔn)確并熟知值班經(jīng)理的工作內(nèi)容。 ·Fully understandthe hotel PMS, Vingcard Systems. 理解酒店P(guān)MS和 Vingcard系統(tǒng)。 ·Administrative andcorrespondence work including responding to guests complaints or requests with24 hours. 在24小時(shí)內(nèi)處理行政和相關(guān)信件處理的工作,包括回復(fù)賓客的投訴或要求。 ·Release ‘locked’in-room safes. 為已鎖客房保險(xiǎn)箱的解鎖。 ·Provide guidancefor all duty colleagues in case of anyservice shortfalls. 對(duì)值班同事提供引導(dǎo)和指導(dǎo)以避免服務(wù)缺失。 ·Provide amanagement presence in the lobby and hotel back and front of house areas forcolleagues. 在酒店大堂、前區(qū)和后區(qū),為同事們起到管理層作用。 ·Perform any duties that Management deemsnecessary. 必要時(shí)需執(zhí)行任何工作。 REQUIREMENTS職位要求 Education 教育學(xué)歷 ·Hotel Management Education. ·酒店管理相關(guān)專業(yè)畢業(yè)。 Experience 經(jīng)驗(yàn) ·Minimum of three years Front Office Operation. 三年以上酒店前廳部工作經(jīng)驗(yàn) Computer Knowledge電腦知識(shí) ·Knowledge of MSoffice software. 相關(guān)辦公自動(dòng)化知識(shí)。 ·Opera 酒店Opera系統(tǒng)。 LanguageProficiency 語言能力 ·Good command ofEnglish and Mandarin, other languages would be beneficial. 良好的英語及普通話掌握能力,掌握其他語言者優(yōu)先考慮。
  • 合肥 | 5年以上 | 大專 | 食宿面議

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    • 帥哥多
    國(guó)際高端酒店/5星級(jí) | 100-499人
    發(fā)布于 11-14
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    PRINCIPAL RESPONSIBILITIES主要職責(zé) 1. Plan and manage sales calls and telemarketing to all government and sub-bureaus, Consulates, Embassies and Chambers of Commerce according to account management procedures on quarterly, monthly, weekly and daily basis. 根據(jù)客戶管理程序,按季度,月度,周和日常時(shí)間計(jì)劃和管理所有政府和分局,領(lǐng)事館,大使館及商會(huì)的銷售拜訪和電話拜訪。 2. Maintain good relationships with key government accounts and solicit daily room night production of individuals, groups and conference business from the existing and new government related bureaus in order to achieve sales targets and maximize revenue. 與主要政府客戶群保持良好關(guān)系,在已有和新的政府相關(guān)部門客戶中爭(zhēng)取個(gè)人,團(tuán)隊(duì)和商務(wù)會(huì)議生意。從而達(dá)到銷售目標(biāo)并使收入最大化。 3. Handles inquiries from government related bureaus that may involve meeting, site inspection, negotiation and contract writing. 處理來自政府及相關(guān)分局的要求,包括會(huì)議,現(xiàn)場(chǎng)參觀,協(xié)商和合同撰寫。 4. Follow-up on all enquiries and leads involving government sectors until business is secured. 跟進(jìn)所有在政府市場(chǎng)范圍內(nèi)的詢問和線索,直到生意確定。 5. Conduct Hotel inspections for Government or Official functions coordinators. 為政府或政府活動(dòng)協(xié)助人開展酒店參觀活動(dòng)。 6. Entertain key Government officials regularly to obtain updated market intelligence and maintain relationship. 經(jīng)常與政府官員交際以獲得最新市場(chǎng)動(dòng)向并保持關(guān)系。 7. Represent the Hotel in Government invited functions. 代表酒店應(yīng)邀參加政府活動(dòng)。 8. Monitor competitors’ activities pertaining the Government segments. 關(guān)注競(jìng)爭(zhēng)酒店的活動(dòng)以洞悉政府市場(chǎng)。 ? 9. Organise VIP’s arrivals, welcome and provide them with assistance during their stay upon needs according to the Hotel standards, in order to meet guest satisfaction. 安排貴賓到店,歡迎事宜并在他們?cè)诘昶陂g根據(jù)酒店標(biāo)準(zhǔn)提供卓越服務(wù),從而令客戶滿意而歸。 10. Keep two-way communications between government bureaus and hotel, ensuring clients are kept updated with latest development in hotel, and senior managements are kept updated on changes in government sectors, the related events, market trends, customers feedback and competitor activities. 保持政府分局和酒店兩者的緊密聯(lián)系,保證不斷為客戶酒店的發(fā)展信息,并為高級(jí)管理層更新相關(guān)信息,包括政府部門、相關(guān)的事件,市場(chǎng)趨勢(shì)、顧客反饋和競(jìng)爭(zhēng)對(duì)手的活動(dòng)。 11. Keeps the Senior Management updated on sales efforts progress and bookings, conferring closely on matters of special handlings or unusual developments, recommending necessary sales actions to better compete in the market place. 保持高級(jí)管理層更新銷售進(jìn)步和預(yù)訂的信息,密切討論特殊的事件或非正常的發(fā)展,建議有必要的銷售策略,增加市場(chǎng)競(jìng)爭(zhēng)力。 ? 12. Account Management客戶管理 Develops and maintains Langham Best Practice to ensure customer account objectives are defined and appropriate sales activities implemented. 發(fā)展和保持朗廷最優(yōu)實(shí)踐策略來保證目標(biāo)明確和執(zhí)行合適的銷售活動(dòng)。 Assists the sales associates in developing account development plans, detailing objectives, timescales and sales methods to support the defined account strategies. 幫助銷售團(tuán)隊(duì)發(fā)展客戶,包括發(fā)展計(jì)劃,細(xì)化目標(biāo),時(shí)間規(guī)劃和銷售方法以支持客戶銷售策略的制定。 Liaises with LHG and GSO/GSAs specifying the accounts contribution to the business, revenue targets and agree activities. 與LHG和GSO/GSAs緊密聯(lián)系,具體說明客戶在商業(yè),收入目標(biāo)和達(dá)成活動(dòng)上的比例劃分。 Accurately identifies the level of influence and decision making power of contacts in the customer organisation and uses these to secure business. 準(zhǔn)確識(shí)別客戶聯(lián)系人的影響力和決策力,并利用這些來鞏固業(yè)務(wù)。 Develop customer accounts to increase market / customer share- all revenue streams-locally, nationally and globally. 發(fā)展客戶數(shù)據(jù)庫,增加市場(chǎng)/客戶份額-所有的收入來源-本地,國(guó)際,全球。 ? 13. Market Intelligence市場(chǎng)分析能力 Monitors and maintains competitor set activity including Financial Performance, SWOT Analysis, Key accounts/Market Share and Marketing Programs. 關(guān)注和持續(xù)了解競(jìng)爭(zhēng)酒店的活動(dòng),包括財(cái)政表現(xiàn),SWOT分析,主要客戶/市場(chǎng)份額和市場(chǎng)活動(dòng)。 ? 14. Customer Relationships客戶關(guān)系 Establishes, enhances and maintains productive quality working relationships with key internal and external customers. 與主要的內(nèi)部和外部客戶開展,加強(qiáng)和保持有效的工作關(guān)系。 Keeps Hotel information relating to customer requirements, interests and market activities up to date. 保持與客戶要求,興趣,和市場(chǎng)活動(dòng)相關(guān)的酒店信息及時(shí)更新。 Reviews customer base to determine new opportunities for account penetration. 瀏覽客戶數(shù)據(jù)庫,發(fā)展新客戶。 Contributes ideas to improve the products and services offered. 提供想法來提高產(chǎn)品和服務(wù)。 ? 15. Team Leadership團(tuán)隊(duì)領(lǐng)導(dǎo) Direct, monitors and evaluates sales performance of account teams and self to ensure sales revenue targets are being met. 指導(dǎo),監(jiān)督和評(píng)價(jià)團(tuán)隊(duì)和自身的表現(xiàn),保證銷售收入達(dá)標(biāo)。 Agrees, clarifies and implements Best Practice selling methods and procedures at all levels in the team to ensure business objectives are met. 同意,闡明和執(zhí)行各級(jí)團(tuán)隊(duì)的最佳銷售實(shí)踐方法和程序以確保業(yè)務(wù)目標(biāo)的實(shí)現(xiàn)。 Discusses and agrees departmental and individual objectives with team, reviewing and updating in light of changes in the business, implementing corrective action where necessary. 與團(tuán)隊(duì)討論并同意制定部門和個(gè)人目標(biāo),瀏覽和更新業(yè)務(wù)中的變化,必要時(shí)調(diào)整執(zhí)行方法。 Communicates regularly and on time verbally and non-verbally, providing individuals with prompt and specific feedback on performance. 經(jīng)常并及時(shí)進(jìn)行口頭或非口頭的溝通,為員工個(gè)人表現(xiàn)提供及時(shí)和具體的反饋。 Creates an atmosphere which motivates and encourages people to perform to the best of their ability, minimizing conflict where it occurs. 創(chuàng)造能推動(dòng)和鼓勵(lì)員工發(fā)揮自己最佳能力的氛圍,將沖突最小化。 ? REQUIREMENTS 職位要求 1. Education教育學(xué)歷 Diploma or University degree is preferred. 大?;虮究莆膽{優(yōu)先。 2. Experience經(jīng)驗(yàn) Minimum 3 years relevant experience and managerial responsibilities in a 5 star hotel, previous experience in a similar position would be a plus. 最少3年相關(guān)工作和五星級(jí)酒店管理經(jīng)驗(yàn),之前擔(dān)任過相似職位者優(yōu)先。 3. Job Skills/Knowledge工作技能/知識(shí) Excellent communication, interpersonal and co-ordination skills. Independent & ability to work under pressure. Well organized and a good planner with an enquiring mind. 具備極佳的溝通,交際和合作技巧。能獨(dú)立工作和承受壓力。具鉆研精神,善于計(jì)劃和組織。 4. Computer Skills電腦技能 Familiar with MS Office and Delphi Sales & Catering system. 熟悉微軟辦公軟件和Delphi Sales & Catering系統(tǒng)。 5. Language Skills語言能力 Excellent written and verbal in Mandarin, good command in English. 具備優(yōu)秀的普通話口語和書面溝通技巧,英語讀寫流利。
  • 合肥 | 5年以上 | 大專

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    可隨時(shí)隨地查看職位

    • 五險(xiǎn)一金
    • 節(jié)日禮物
    • 領(lǐng)導(dǎo)好
    • 帶薪年假
    • 崗位晉升
    • 包吃包住
    • 員工生日禮物
    • 年度旅游
    • 管理規(guī)范
    • 帥哥多
    國(guó)際高端酒店/5星級(jí) | 100-499人
    發(fā)布于 11-14
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    PRINCIPAL RESPONSIBILITIES?主要職責(zé) ? 1.?Business Planning?and Sales & Marketing 銷售及市場(chǎng)推廣 ? Planning sales activities: to concentrate in “selling” i.e. conduct sales calls to introduce hotels facilities, packages, seeking business leads.? 規(guī)劃銷售活動(dòng),集中精力于銷售,例如銷售拜訪,介紹酒店設(shè)施和促銷活動(dòng)套餐,尋找商機(jī)。 To assist DOSM/DOS in achieving monthly and year-end budget 協(xié)助市場(chǎng)銷售總監(jiān)、銷售總監(jiān)達(dá)成月度及年終預(yù)算。 ? To assist DOSM/DOS in maximizing profits by securing business 協(xié)助市場(chǎng)銷售總監(jiān)、銷售總監(jiān)確保業(yè)務(wù),達(dá)到利潤(rùn)最大化。 ? Follow up leads assigned by DOSM/DOS. 跟進(jìn)市場(chǎng)銷售總監(jiān)、銷售總監(jiān)分配的商業(yè)線索。 ? To maintain good relationship with existing accounts. 與現(xiàn)有的客戶保持良好的合作關(guān)系。 ? Develop new markets/source of business. 開拓新的市場(chǎng)和新業(yè)務(wù)資源。 ? Conduct entertainment and site inspection to accounts decision makers and booking handlers. 為客戶決策者或者預(yù)定安排人安排宴請(qǐng)和酒店參觀事宜。 ? Sales visit to potential accounts. 商務(wù)拜訪潛在客戶。 ? Negotiate contracts with companies in designated territories. 與指定區(qū)域內(nèi)的公司協(xié)商合同事宜。 ? Conduct Sales visit to major companies in his/her designated area according to the guidelines. 根據(jù)指示,對(duì)指定區(qū)域內(nèi)的主要客戶進(jìn)行商務(wù)拜訪。 ? Come up with new ideas on products and marketing of product such as: room packages, promotion offers and assist DOSM / DOS in launching these promotions. ?提出有關(guān)產(chǎn)品和市場(chǎng)推廣產(chǎn)品的新建議,例如客房套餐,特別優(yōu)惠,并協(xié)助市場(chǎng)銷售總監(jiān)/銷售總監(jiān)開展相關(guān)優(yōu)惠活動(dòng)。 ? To attend local business meeting and tradeshows/sales trips (both locally and overseas) assigned by DOSM. 參加由市場(chǎng)銷售總監(jiān)/ 銷售總監(jiān)分派的國(guó)內(nèi)和海外的商務(wù)會(huì)議和展覽會(huì)。 ? Perform any duties assigned by the Management deemed necessary. 執(zhí)行管理層交付的工作任務(wù)。 ? 2.?Communications 溝通 Maintain close communication with DOSM, DOS and Sister Hotels sales persons. 與銷售總監(jiān),銷售及市場(chǎng)推廣總監(jiān),以及姐妹酒店的銷售人員保持良好溝通。 ? Maintain effective communication with Revenue Manager and Operations Department heads. 與收益管理經(jīng)理和營(yíng)運(yùn)部門主管保持有效的溝通。 ? Maintain effective communication with Hoteliers in order to understand market trend. 與其他酒店的同行業(yè)者保持有效的溝通,以便了解市場(chǎng)發(fā)展的趨勢(shì)。 ? Attend weekly and monthly Sales Meeting a to report work progress and month-end result 參加每周及月度銷售會(huì)議,匯報(bào)工作進(jìn)程和月終銷售結(jié)果。 ? 3. ?Marketing Intelligence 市場(chǎng)能力 Regular update on competitors offers and markets intelligence and shares the information with sales team. 定期更新競(jìng)爭(zhēng)對(duì)手信息和市場(chǎng)情報(bào),并與銷售團(tuán)隊(duì)分享相關(guān)信息。 ? Provide accurate sales statistics and market information, comments, trends and leads obtained from clients and/or competitors. 提供準(zhǔn)確的銷售數(shù)據(jù)統(tǒng)計(jì)和市場(chǎng)信息,評(píng)估,趨勢(shì),以及從客戶及競(jìng)爭(zhēng)者處得到的銷售線索。 ? 4. ?Human Resource Development 人力資源發(fā)展 Maintain effective communication channels with all co-workers.? 與所有協(xié)助的工作人員保持有效的溝通。 ? Communicate with guest to obtain guest comments and ensure the delivery of product adhere to guest needs. 與客戶溝通以獲取客戶的評(píng)價(jià),并確保我們提供的產(chǎn)品能夠滿足客戶的需求。 ? REQUIREMENTS?職位要求 ? 1.?Education 教育學(xué)歷 University degree or diploma is required. 大學(xué)或相關(guān)的專業(yè)畢業(yè)。 ? 2.?Experience 經(jīng)驗(yàn) At least 2 years working experience in similar capacity, 5 star international hotels experience is preferred. 至少2年相關(guān)工作經(jīng)驗(yàn),?5星級(jí)國(guó)際品牌酒店經(jīng)驗(yàn)尤佳。 ? ?Concrete on the road sales experience is a must. 必須有專業(yè)的銷售經(jīng)驗(yàn)。 ? 3.?Job Skill / Knowledge 工作技能?/ 知識(shí) Well organized and a good planner. 良好的組織和計(jì)劃能力。 ? Prompt and systematic decision making skills with analytical power. 及時(shí)和系統(tǒng)的決策分析能力與技巧。 ? Independent & ability to work under pressure. 有獨(dú)立和壓力下工作的能力。 ? Excellent communication skills. 卓越的溝通技巧。 ? Good team player & able to develop sound working relationships with colleagues. 良好的團(tuán)隊(duì)合作精神,能夠與同事發(fā)展良好的工作關(guān)系。 ? Good delegation & interpersonal skills. 良好的授權(quán)和良好的人際關(guān)系技巧。 ? Sensitive and react fast on market trend and situation. 敏銳的了解市場(chǎng)發(fā)展趨勢(shì)和情況,并迅速作出反映行動(dòng)。 ? Pleasant and out spoken. 愉悅開朗的性格。 ? Have good communication network in the industry. 在酒店行業(yè)中擁有良好的人際網(wǎng)絡(luò)。 ? 4.?Computer Knowledge 電腦知識(shí) ?Microsoft word, excel and PowerPoint is a must. 必須熟練使用微軟word,excel 和?PowerPoint 軟件。 Familiar with Delphi Sales & Catering and Opera PMS is preferred.? 熟悉Delphi Sales & Catering 和Opera PMS系統(tǒng)為佳。 ? 5.?Language Proficiency 語言能力 Fluent in English and Mandarin is a must.? 必須熟練掌握英語與中文。 Excellent communication skills in both written & spoken.? 具備優(yōu)秀的口語與書面溝通技巧。
  • 合肥 | 經(jīng)驗(yàn)不限 | 學(xué)歷不限

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    • 帥哥多
    國(guó)際高端酒店/5星級(jí) | 100-499人
    發(fā)布于 11-14
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    Low Voltage Technician 招聘弱電主管/工程師 PRINCIPAL RESPONSIBILITIES 主要職責(zé) ? Operation repair & maintenance. 操作、維修和保養(yǎng)。 ? General duties. 一般職責(zé)。 This position is directly responsible for the following 該職直接負(fù)責(zé)以下內(nèi)容: ? Ensures that the maintenance of Audio Visual system of the hotel are carried out in accordance with the standard engineering practice. 根據(jù)工程操作標(biāo)準(zhǔn)對(duì)酒店的視聽系統(tǒng)進(jìn)行維護(hù)和保養(yǎng)。 ? Ensures that all work orders for his trade is carried out quickly, accurately, skillfully, economically, efficiently and completely. 確保與其工種有關(guān)的工作單進(jìn)行迅速、精確、精心、經(jīng)濟(jì)和有效率地工作。 ? Ensure good housekeeping and orderliness of all working area. 保持工作區(qū)域整齊和干凈。 ? Assists the follow workers in carrying out repair work on equipment needed. 幫助其他員工一起進(jìn)行設(shè)備維修。 ? Records all services and maintenance work done on all Audio Visual equipment in his logbook and equipment record card. 對(duì)所有視聽系統(tǒng)進(jìn)行的維護(hù)保養(yǎng)工作需記錄在工作日志和設(shè)備檔案卡上。 ? Checks the daily event and liaise with Banquet Department to set up all the necessary Audio Visual system for the event. 檢查每天的宴會(huì)活動(dòng)并聯(lián)系宴會(huì)部,為宴會(huì)設(shè)置所需的視聽系統(tǒng)。 ? Immediately notifies the Duty Engineer of any unusual occurrences or observation with respect to Audio Visual equipment and or personnel. 在視聽音響設(shè)備出現(xiàn)異常情況時(shí),立即匯報(bào)值班工程師。 ? When in doubt, consults the Supervisor, Duty Engineer, Assistant Chief Engineer or the Director of Engineering. 當(dāng)遇到問題時(shí),可請(qǐng)教主管、值班工程師、副總工程師和工程總監(jiān)。 ? Renders overtime or changes times schedule as the situation may require without any delay. 當(dāng)工作需要時(shí),要加班或換班。 ? Makes sure that all standard procedures of maintenance is adhered to. 依照標(biāo)準(zhǔn)維護(hù)保養(yǎng)程序進(jìn)行維護(hù)。 ? Performs other tasks as may be assigned by the Engineering Management. 執(zhí)行工程部管理層指派的其它任務(wù)。 ? Care of equipment 愛護(hù)設(shè)備 -Oversees maintenance and handling of equipment used. 檢查設(shè)備維護(hù)情況和使用情況。 -Ensures timely reporting of malfunction or maintenance deficiencies to appropriate area. 及時(shí)報(bào)告設(shè)備故障和維修缺陷問題。 ? Training and employees activities 培訓(xùn)和員工活動(dòng)。 -Attends scheduled trainings 參加計(jì)劃好的培訓(xùn)。 -Participates actively in company-initiated employee activities 積極參加酒店組織的員工活動(dòng)。 ? Grooming and hygiene. Adheres to the specified hygiene and personal appearance standards of the hotel. 儀容儀表和衛(wèi)生。遵照酒店的制定的衛(wèi)生和個(gè)人儀容儀表的標(biāo)準(zhǔn)。 ? Attendance. Adheres to the set procedures for attendance and timekeeping. 出勤。遵照既定的程序,準(zhǔn)時(shí)出勤。 ? Company policies and procedure. Adheres to the provisions outlined in the Employee’s Handbook, Disciplinary Code and Rules and Regulations. 公司政策及程序。遵循員工手冊(cè)和規(guī)章制度列出的要求。 REQUIREMENTS 職位要求 Education 教育學(xué)歷 ? High School Certificate with emphasis in Technical Training. 著重于技術(shù)培訓(xùn)的高中畢業(yè)證書。 ? Have and maintain special type of work certificate. 特殊工種持國(guó)家規(guī)定的相關(guān)執(zhí)照。 Language Skills 語言技巧 ? Ability to read and interpret documents such as safety rules (i.e., Lockout Tagout, JSAs), Safety Awareness information (such as MSDS) operating and maintenance instructions, and procedure manuals. Ability to write routine reports, keep logs, and correspondence. Ability to speak effectively with customers and colleagues. 能讀懂安全規(guī)則、安全知識(shí)資料、操作保養(yǎng)說明以及操作手冊(cè),能寫日常報(bào)告、記錄及信件,能有效地與客人和其他同事進(jìn)行交談。 Job Skill/Knowledge 工作技能/知識(shí) ? Troubleshoot 檢修 ? Read schematics and blue prints 讀懂示意圖及藍(lán)圖 ? Equipment controls 設(shè)備管理 ? Lighting system 燈光系統(tǒng) ? Dimmer system 調(diào)光系統(tǒng) ? Audio and Video system 語音視頻系統(tǒng) ? CCTV 監(jiān)控系統(tǒng) ? MATV 閉路電視/衛(wèi)星電視系統(tǒng) ? PABX/FAX 電話傳真系統(tǒng)
  • 合肥 | 5年以上 | 大專 | 提供食宿

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    • 包吃包住
    • 員工生日禮物
    • 年度旅游
    • 管理規(guī)范
    • 帥哥多
    國(guó)際高端酒店/5星級(jí) | 100-499人
    發(fā)布于 11-14
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    ?Ensure the Spa & Health Club operating procedures are adhered to and reviewed on a three monthly basis. 確保嚴(yán)守水療與健身中心操作程序,并每三個(gè)月審核一次。 ?Drive the strategic direction of the the Spa & Health Club under the guidance of the Hotel Manager. 在酒店經(jīng)理的指導(dǎo)下推行水療與健身中心的戰(zhàn)略發(fā)展方向。 ?Work with the various departments within the hotel to maximize revenue and control costs in line with the best practices in the industry. 與酒店各部門協(xié)作參照行內(nèi)最優(yōu)方法以最大化收益并控制開銷。 ?Implement financial targets with each department within the Spa & Health Club and review on a weekly/monthly basis. 實(shí)行川水療與健身中心內(nèi)部各分部的財(cái)政目標(biāo),以周/月為單位進(jìn)行審查。 ?Control the monthly financial performance of the Spa & Health Club by monitoring and managing revenue and costs in order to deliver the budgeted profit. 通過檢測(cè)管理收益及成本來控制水療與健身中心的月度財(cái)政績(jī)效,達(dá)成部門的預(yù)算利潤(rùn)。 ?Ensure all stock taking is completed. 確保所有存貨盤點(diǎn)工作按時(shí)完成。 ?Prepare all Capital Expenditure requests in line with the hotel policy and submit to Hotel Manager. 根據(jù)酒店規(guī)章準(zhǔn)備所有資本支出并上呈至酒店經(jīng)理。 ?Comply with all local and national legislation for the Spa & Health Club in particular licensing laws and 3rd party insurance, freelance instructors/alternative therapists. 遵從當(dāng)?shù)睾蛧?guó)家有關(guān)水療與健身中心的法規(guī),尤其是牌照法例、第三者保險(xiǎn)方面、自由職業(yè)指導(dǎo)、另類理療師等。 ?Ensure all agreed local sales and marketing activities are effectively actioned and monitor the performance on a monthly basis. 確保所有完成協(xié)議的本地銷售及市場(chǎng)推廣活動(dòng)都有效率地進(jìn)行并按月監(jiān)測(cè)績(jī)效。 ?Increase the Spa & Health Club database by actively sourcing new clients through recommendations, referrals and targeted initiatives. 通過推薦、介紹及有針對(duì)性的活動(dòng)等方式來開拓客源,以增加水療與健身中心的客戶數(shù)據(jù)庫。 ?Assist the Communications department with press releases/PR initiatives as required. 必要時(shí)協(xié)助傳訊部新聞稿及公關(guān)活動(dòng)事宜。 ?Support all Corporate/Hotel marketing programmes and initiatives. 協(xié)助所有集團(tuán)及酒店的市場(chǎng)推廣活動(dòng)。 Communication溝通 ?Maintain clear lines of communication with Hotel Manager and other key departments within the Hotel. 與酒店經(jīng)理以及酒店其他主要部門維持清晰的溝通脈絡(luò)。 ?Communicate with other Spa Operators in order to get to know the market trends etc. 跟其他水療中心營(yíng)運(yùn)者溝通聯(lián)系,得知市場(chǎng)趨勢(shì)等動(dòng)向。 ?Attend Hotel Management Meetings as required. 根據(jù)需要出席酒店管理會(huì)議。 ?Attend the Hotel morning briefing on a daily basis. 每日參加酒店晨會(huì)。 ?Hold the Spa & Health Club daily briefing with the team members on shift to ensure all relevant hotel information is communicated in addition to general operational/marketing points. 與部門內(nèi)同事召開水療與健身中心每日例會(huì),確保將基本的運(yùn)營(yíng)/市場(chǎng)推廣信息以及相關(guān)酒店信息傳達(dá)下去。 ?Ensure all enquiries, correspondence and complaints are handled promptly and positively. 確保所有問詢、通訊及投訴都得到及時(shí)而有效的處理。 Market Intelligence市場(chǎng)資訊 ?Review the competitor/market intelligence reports on a monthly basis and discuss key points with Hotel Manager. 每月審閱競(jìng)爭(zhēng)者/市場(chǎng)情報(bào)報(bào)告并與酒店經(jīng)理討論重點(diǎn)信息。 ?Record and track the success of promotions and the Spa & Health Club retention programmes. 記錄并追蹤水療與健身中心推廣活動(dòng)及客戶挽留計(jì)劃的有效性。 Human Resource Development人力資源發(fā)展 ?Manage the recruitment needs of the Spa & Health Club in conjunction with the HR department. 跟人力資源部一起管理水療與健身中心的招聘需要。 ?Conduct regular staff appraisals are per Hotel policy, settling measurable goals for each team member, ensuring their skills are suitable for the tasks set for each position and recommen appropriate training when necessary. 根據(jù)酒店規(guī)章進(jìn)行定期的員工評(píng)估,為每位部門內(nèi)同事制定可測(cè)量結(jié)果的目標(biāo),確保他們的能力能夠完成該職位所需的任務(wù),在必要時(shí)進(jìn)行相關(guān)培訓(xùn)的推薦。 ?Take appropriate counselling/disciplinary action as per Hotel policy. Ensure all counselling/disciplinary action is discussed with the HR department prior to completion. 根據(jù)酒店規(guī)章制度采納合適的建議/獎(jiǎng)懲舉措。確保所有的建議/紀(jì)律行動(dòng)在完成之前與人力資源部進(jìn)行協(xié)商。 Other其他 ?Submit weekly and monthly reports to the Hotel/Corporate. 向酒店/集團(tuán)總部提交周度及月度報(bào)告。 ?Ensure that the Spa & Health Club team members are always well groomed in accordance with the department standard and are punctual for duty/appointment obligations. 確保水療與健身中心員工經(jīng)常按照部門標(biāo)準(zhǔn),打扮得體,并準(zhǔn)時(shí)上班/按照預(yù)訂安排工作。 ?Review the hotel guest satisfaction scores and implement the necessary action plan to achieve the target. 查閱酒店客人滿意度評(píng)分,執(zhí)行必要的行動(dòng)計(jì)劃以達(dá)成目標(biāo)。 ?Ensure the hygiene and cleanliness of the Spa & Health Club is maintained on a daily basis. 確保水療與健身中心每天保持衛(wèi)生和潔凈。 ?Treat hotel guests and colleagues politely and professionally at all times and be highly visible around the Spa & Health Club. 任何時(shí)候,以禮貌和專業(yè)的模式對(duì)待酒店住客和同事,并容易在水療與健身中心看見您的蹤影。 ?Maintain client and company secrets to ensure that all business dealings or personal details are not discussed with outside parties. 維持客人和公司機(jī)密,確保不與他人討論所有業(yè)務(wù)往來或個(gè)人資料。 ?Manage working hours in line with the demands of the business. 根據(jù)業(yè)務(wù)需求管理工作時(shí)間。 ?Ensure that rotas/rosters are submitted as per hotel policy and completed in accordance with the approved budget/staffing guide. 確保按照酒店政策,提交值班/輪班資料,并按照批準(zhǔn)的預(yù)算/人手分配指引完成。 ?Ensure that rotas/rosters are submitted as per hotel policy and completed in accordance with the approved budget/staffing guide. 確保按照酒店政策,提交值班/輪班資料,并按照批準(zhǔn)的預(yù)算/人手分配指引完成。 Health and Safety 健康和安全 ?Be fully aware of the Hotel Health and Safety policy and Fire Procedures. 全面了解酒店健康和安全政策以及消防程序。 ?Adhere to health and safety requirements by using safe working practices at all times. 在任何時(shí)候都采用安全的工作方式,緊守健康和安全要求。 ?Be fully aware of the Health and Safety policy for the Spa and Health Club and recommend revisions to the MOD/Hotel Manager when necessary and in accordance with local legislation. 全面了解川水療與健身中心的健康和安全政策,必要時(shí)在本地法律允許的情況下向值班經(jīng)理/酒店經(jīng)理提出合適的更改意見。 ?Perform any duties assigned by the Management. 執(zhí)行任何管理層委托的工作。 REQUIREMENTS 職位要求 ?Education 教育學(xué)歷 University or post-graduate diploma or equivalent professional leisure qualification is required. 必須具備大學(xué)、研究生文憑或相等的休閑/酒店行業(yè)專業(yè)資格。 ?Spa/Beauty Qualification in CIDESCO, CIBTAC or ITEC are desirable. 具備CIDESCO、CIBTAC或ITEC 頒發(fā)的水療/美容資格為佳。 Experience 經(jīng)驗(yàn) ?At least eight years working experience with minimum three years in the Spa/Health Club Management. 至少具備八年工作經(jīng)驗(yàn),其中至少擁有三年擔(dān)任水療/健身中心管理層職位工作經(jīng)驗(yàn)。 ?Working experience in business management, finance, budgeting, marketing etc. is preferred. 具有商務(wù)管理、財(cái)務(wù)、預(yù)算、市場(chǎng)推廣等經(jīng)驗(yàn)者為佳。 Job Skill/Knowledge 工作技能/知識(shí) ?Well presented with good time management. 擁有良好的時(shí)間管理技巧。 ?Independent with an ability to work under pressure. 能獨(dú)立處事和在壓力之下工作。 ?Excellent communication skills. 出色的溝通技巧。 ?Cooperate with colleagues and develop good relationships with all colleagues. 跟同事合作無間,能跟所有同事發(fā)展良好的合作關(guān)系。 ?Good interpersonal skills. 擁有良好的人際溝通技巧。 ?Well spoken, pleasant and confident. 說話得體,和藹可親并充滿自信。 ?Excellent Telephone Manner. 出色的電話應(yīng)對(duì)態(tài)度。 Computer Knowledge 電腦知識(shí) ?Computer knowledge on: Word, Excel and PowerPoint are essential. 具備Word、Excel和PowerPoint電腦知識(shí)為佳。 ?Spa/Health Club software applications are desirable. 懂得水療/健身中心軟件系統(tǒng)應(yīng)用為佳。 Language Proficiency 語言能力 ?Proficiency in English is essential. 必須英文流利。 ?Knowledge of a second language other than native language is desirable. 除母語以外,懂第二語言為佳。
  • 合肥 | 經(jīng)驗(yàn)不限 | 學(xué)歷不限

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    美容院/會(huì)所/養(yǎng)生館/SPA | 1-49 人
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    【職責(zé)內(nèi)容】 職責(zé)說明: 1、負(fù)責(zé)為客人提供專業(yè)的美容服務(wù)。   2、講究職業(yè)道德,做到文明服務(wù),保持美容的高水準(zhǔn)服務(wù),維護(hù)公司聲譽(yù)。   3、定期建立貴賓及??蜋n案,了解他(她)們的愛好、要求及皮膚的特性,以便更好地提供服務(wù)。   4、負(fù)責(zé)保管美容及按摩工具,對(duì)工具、美容用品的采購(gòu)提出建議。   5、參加美容院晨會(huì),完成每天工作流程報(bào)表與每月總結(jié)報(bào)表。 6、完成店長(zhǎng)安排的其他工作。 職位要求: 1、皮膚好,儀表大方,熟悉美容產(chǎn)品和手法, 2、持有美容師證書者、有美容院工作經(jīng)驗(yàn)者優(yōu)先考慮; 3、良好的語言表達(dá)能力,善于溝通,服務(wù)意識(shí)強(qiáng),工作耐心細(xì)致; 4、吃苦耐勞,愛崗敬業(yè),良好的個(gè)人素質(zhì),較高的職業(yè)素養(yǎng)和道德; 5、性格開朗樂觀,積極向上,團(tuán)隊(duì)協(xié)作能力強(qiáng)。
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    【職責(zé)內(nèi)容】 職責(zé)說明: 1、負(fù)責(zé)為客人提供專業(yè)的美容服務(wù)。   2、講究職業(yè)道德,做到文明服務(wù),保持美容的高水準(zhǔn)服務(wù),維護(hù)公司聲譽(yù)。   3、定期建立貴賓及常客檔案,了解他(她)們的愛好、要求及皮膚的特性,以便更好地提供服務(wù)。   4、負(fù)責(zé)保管美容及按摩工具,對(duì)工具、美容用品的采購(gòu)提出建議。   5、參加美容院晨會(huì),完成每天工作流程報(bào)表與每月總結(jié)報(bào)表。 6、完成店長(zhǎng)安排的其他工作。 職位要求: 1、皮膚好,儀表大方,熟悉美容產(chǎn)品和手法, 2、持有美容師證書者、有美容院工作經(jīng)驗(yàn)者優(yōu)先考慮; 3、良好的語言表達(dá)能力,善于溝通,服務(wù)意識(shí)強(qiáng),工作耐心細(xì)致; 4、吃苦耐勞,愛崗敬業(yè),良好的個(gè)人素質(zhì),較高的職業(yè)素養(yǎng)和道德; 5、性格開朗樂觀,積極向上,團(tuán)隊(duì)協(xié)作能力強(qiáng)。
  • 馬鞍山 | 經(jīng)驗(yàn)不限 | 學(xué)歷不限

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    【職責(zé)內(nèi)容】 職責(zé)說明: 1、負(fù)責(zé)為客人提供專業(yè)的美容服務(wù)。   2、講究職業(yè)道德,做到文明服務(wù),保持美容的高水準(zhǔn)服務(wù),維護(hù)公司聲譽(yù)。   3、定期建立貴賓及??蜋n案,了解他(她)們的愛好、要求及皮膚的特性,以便更好地提供服務(wù)。   4、負(fù)責(zé)保管美容及按摩工具,對(duì)工具、美容用品的采購(gòu)提出建議。   5、參加美容院晨會(huì),完成每天工作流程報(bào)表與每月總結(jié)報(bào)表。 6、完成店長(zhǎng)安排的其他工作。 職位要求: 1、皮膚好,儀表大方,熟悉美容產(chǎn)品和手法, 2、持有美容師證書者、有美容院工作經(jīng)驗(yàn)者優(yōu)先考慮; 3、良好的語言表達(dá)能力,善于溝通,服務(wù)意識(shí)強(qiáng),工作耐心細(xì)致; 4、吃苦耐勞,愛崗敬業(yè),良好的個(gè)人素質(zhì),較高的職業(yè)素養(yǎng)和道德; 5、性格開朗樂觀,積極向上,團(tuán)隊(duì)協(xié)作能力強(qiáng)。
  • 巢湖 | 經(jīng)驗(yàn)不限 | 學(xué)歷不限

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    【職責(zé)內(nèi)容】 職責(zé)說明: 1、負(fù)責(zé)為客人提供專業(yè)的美容服務(wù)。   2、講究職業(yè)道德,做到文明服務(wù),保持美容的高水準(zhǔn)服務(wù),維護(hù)公司聲譽(yù)。   3、定期建立貴賓及??蜋n案,了解他(她)們的愛好、要求及皮膚的特性,以便更好地提供服務(wù)。   4、負(fù)責(zé)保管美容及按摩工具,對(duì)工具、美容用品的采購(gòu)提出建議。   5、參加美容院晨會(huì),完成每天工作流程報(bào)表與每月總結(jié)報(bào)表。 6、完成店長(zhǎng)安排的其他工作。 職位要求: 1、皮膚好,儀表大方,熟悉美容產(chǎn)品和手法, 2、持有美容師證書者、有美容院工作經(jīng)驗(yàn)者優(yōu)先考慮; 3、良好的語言表達(dá)能力,善于溝通,服務(wù)意識(shí)強(qiáng),工作耐心細(xì)致; 4、吃苦耐勞,愛崗敬業(yè),良好的個(gè)人素質(zhì),較高的職業(yè)素養(yǎng)和道德; 5、性格開朗樂觀,積極向上,團(tuán)隊(duì)協(xié)作能力強(qiáng)。
  • 蕪湖 | 經(jīng)驗(yàn)不限 | 學(xué)歷不限

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    【職責(zé)內(nèi)容】 職責(zé)說明: 1、負(fù)責(zé)為客人提供專業(yè)的美容服務(wù)。   2、講究職業(yè)道德,做到文明服務(wù),保持美容的高水準(zhǔn)服務(wù),維護(hù)公司聲譽(yù)。   3、定期建立貴賓及??蜋n案,了解他(她)們的愛好、要求及皮膚的特性,以便更好地提供服務(wù)。   4、負(fù)責(zé)保管美容及按摩工具,對(duì)工具、美容用品的采購(gòu)提出建議。   5、參加美容院晨會(huì),完成每天工作流程報(bào)表與每月總結(jié)報(bào)表。 6、完成店長(zhǎng)安排的其他工作。 職位要求: 1、皮膚好,儀表大方,熟悉美容產(chǎn)品和手法, 2、持有美容師證書者、有美容院工作經(jīng)驗(yàn)者優(yōu)先考慮; 3、良好的語言表達(dá)能力,善于溝通,服務(wù)意識(shí)強(qiáng),工作耐心細(xì)致; 4、吃苦耐勞,愛崗敬業(yè),良好的個(gè)人素質(zhì),較高的職業(yè)素養(yǎng)和道德; 5、性格開朗樂觀,積極向上,團(tuán)隊(duì)協(xié)作能力強(qiáng)。
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    合肥 | 1年以上 | 高中

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    母嬰/產(chǎn)康 | 50-99人
    發(fā)布于 11-14
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    • 投遞簡(jiǎn)歷
    【職責(zé)內(nèi)容】 職責(zé)說明: 1、負(fù)責(zé)為產(chǎn)康門店客人提供專業(yè)的美體內(nèi)衣介紹。   2、定期建立貴賓及常客檔案,了解他(她)們的愛好、要求及形體特性,以便更好地提供服務(wù)。   3、負(fù)責(zé)顧客形體內(nèi)衣銷售、測(cè)量。   4、為顧客提供定制化美體內(nèi)衣服務(wù) 5、完成店長(zhǎng)安排的其他工作。 職位要求: 1、皮膚好,儀表大方,熟悉形體內(nèi)衣測(cè)量及產(chǎn)品介紹流程, 2、有美體內(nèi)衣銷售工作經(jīng)驗(yàn)者優(yōu)先考慮; 3、良好的語言表達(dá)能力,善于溝通,服務(wù)意識(shí)強(qiáng),工作耐心細(xì)致; 4、吃苦耐勞,愛崗敬業(yè),良好的個(gè)人素質(zhì),較高的職業(yè)素養(yǎng)和道德; 5、性格開朗樂觀,積極向上,團(tuán)隊(duì)協(xié)作能力強(qiáng)。
  • 合肥 | 2年以上 | 高中

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    • 分紅
    • 年終獎(jiǎng)
    • 旅游
    • 節(jié)假日福利
    • 社保
    • 帶薪年假
    • 公司產(chǎn)品福利
    • 崗前培訓(xùn)
    • 包住
    母嬰/產(chǎn)康 | 50-99人
    發(fā)布于 11-14
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    【職責(zé)內(nèi)容】 1.負(fù)責(zé)門店團(tuán)隊(duì)、客情、資產(chǎn)的管理; 2.負(fù)責(zé)門店整體業(yè)績(jī)的提升; 3.門店員工銷售及技能培訓(xùn); 4.提升門店顧客滿意度; 5.門店管理制度的落地及執(zhí)行; 6.門店人員團(tuán)隊(duì)建設(shè); 7.門店氛圍建設(shè); 8.合肥市共7家門店,即將新開3家新店可就近分配,提供住宿; 9.本崗位需有產(chǎn)康管理經(jīng)驗(yàn)、美業(yè)銷售經(jīng)驗(yàn)。
  • 合肥 | 1年以上 | 高中

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    • 分紅
    • 年終獎(jiǎng)
    • 旅游
    • 節(jié)假日福利
    • 社保
    • 帶薪年假
    • 公司產(chǎn)品福利
    • 崗前培訓(xùn)
    • 包住
    母嬰/產(chǎn)康 | 50-99人
    發(fā)布于 11-14
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    • 投遞簡(jiǎn)歷
    【職責(zé)內(nèi)容】 產(chǎn)后康復(fù)理療師 5名 職位詳情 1、針對(duì)產(chǎn)婦的身體健康狀況,通過專業(yè)手法搭配儀器,幫助產(chǎn)婦恢復(fù)身體,改善健康狀況; 2、 通過親情式溝通,與顧客建立良好關(guān)系,提高顧客滿意度; 3、 掌握乳腺疏通、推拿等手法,完成產(chǎn)婦購(gòu)買服務(wù)項(xiàng)目; 4、 能夠熟練操作市面上常規(guī)產(chǎn)康儀器為客戶提供服務(wù)。 5、為產(chǎn)后媽媽提供專業(yè)美體瘦身服務(wù); 6、提供專業(yè)產(chǎn)后健康及恢復(fù)知識(shí); 7、結(jié)合專業(yè)產(chǎn)后儀器及身體情況定制產(chǎn)后項(xiàng)目; 8、有中醫(yī)、美容、美體、產(chǎn)康、養(yǎng)生、護(hù)理經(jīng)驗(yàn)優(yōu)先; 9. 合肥共7家門店,新增待開三家新店可就近分配,偏遠(yuǎn)的包住宿
  • 合肥 | 1年以上 | 高中

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    • 分紅
    • 年終獎(jiǎng)
    • 旅游
    • 節(jié)假日福利
    • 社保
    • 帶薪年假
    • 公司產(chǎn)品福利
    • 崗前培訓(xùn)
    • 包住
    母嬰/產(chǎn)康 | 50-99人
    發(fā)布于 11-14
    • 收藏
    • 投遞簡(jiǎn)歷
    【職責(zé)內(nèi)容】 產(chǎn)后康復(fù)理療師 5名 職位詳情 1、針對(duì)產(chǎn)婦的身體健康狀況,通過專業(yè)手法搭配儀器,幫助產(chǎn)婦恢復(fù)身體,改善健康狀況; 2、 通過親情式溝通,與顧客建立良好關(guān)系,提高顧客滿意度; 3、 掌握乳腺疏通、推拿等手法,完成產(chǎn)婦購(gòu)買服務(wù)項(xiàng)目; 4、 能夠熟練操作市面上常規(guī)產(chǎn)康儀器為客戶提供服務(wù)。 5、為產(chǎn)后媽媽提供專業(yè)美體瘦身服務(wù); 6、提供專業(yè)產(chǎn)后健康及恢復(fù)知識(shí); 7、結(jié)合專業(yè)產(chǎn)后儀器及身體情況定制產(chǎn)后項(xiàng)目; 8、有中醫(yī)、美容、美體、產(chǎn)康、養(yǎng)生、護(hù)理經(jīng)驗(yàn)優(yōu)先; 9. 合肥共7家門店,新增待開三家新店可就近分配,偏遠(yuǎn)的包住宿
  • 合肥 | 1年以上 | 高中

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    可隨時(shí)隨地查看職位

    • 分紅
    • 年終獎(jiǎng)
    • 旅游
    • 節(jié)假日福利
    • 社保
    • 帶薪年假
    • 公司產(chǎn)品福利
    • 崗前培訓(xùn)
    • 包住
    母嬰/產(chǎn)康 | 50-99人
    發(fā)布于 11-14
    • 收藏
    • 投遞簡(jiǎn)歷
    【職責(zé)內(nèi)容】 產(chǎn)后康復(fù)理療師 5名 職位詳情 1、針對(duì)產(chǎn)婦的身體健康狀況,通過專業(yè)手法搭配儀器,幫助產(chǎn)婦恢復(fù)身體,改善健康狀況; 2、 通過親情式溝通,與顧客建立良好關(guān)系,提高顧客滿意度; 3、 掌握乳腺疏通、推拿等手法,完成產(chǎn)婦購(gòu)買服務(wù)項(xiàng)目; 4、 能夠熟練操作市面上常規(guī)產(chǎn)康儀器為客戶提供服務(wù)。 5、為產(chǎn)后媽媽提供專業(yè)美體瘦身服務(wù); 6、提供專業(yè)產(chǎn)后健康及恢復(fù)知識(shí); 7、結(jié)合專業(yè)產(chǎn)后儀器及身體情況定制產(chǎn)后項(xiàng)目; 8、有中醫(yī)、美容、美體、產(chǎn)康、養(yǎng)生、護(hù)理經(jīng)驗(yàn)優(yōu)先; 9. 合肥共7家門店,待開三家新店可就近分配,偏遠(yuǎn)的包住宿。
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