Responsibilities:
-Be responsible for maintaining order of the reception areas/lounges
-Be responsible for making new bookings and communicating accordinglywith protocols
-Be responsible for check in and check out procedures, plus answeringguest inquiries regarding the spa experience in person, on the phone, or viaemail, plus booking treatments, membership programs and billingprocedures.?
-Be responsible for helping guests select and purchase products andprepare packaging options.?
-Be responsible for reviewing and updating guest history data
-Helpguests understand membership programs, Work with the team to achieve the bestcustomer experience
-Sharein driving of sales and revenue
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Requirements:
-Being computer literate and willing to learn new hardware and softwareskills is essential.
-Experience in a reception job. And/or guest personnel position withminimum of 2 years’ experience preferably in a hotel or spa.
-Infinity.
-Fluent in English both written and spoken.
工作職責(zé):
-保持接待區(qū)的有序
-負(fù)責(zé)預(yù)訂并做相關(guān)的溝通及安排
-負(fù)責(zé)登記接待及結(jié)單,通過面對面,電話或郵件回答客戶關(guān)于SPA的咨詢;?登記護(hù)理項(xiàng)目,會員套餐及賬單處理。
-幫助客人挑選購買產(chǎn)品并提供套餐購買選項(xiàng)。
-負(fù)責(zé)檢查更新客戶信息。
-幫助客戶理解會員項(xiàng)目,通過與團(tuán)隊的合作給客戶帶來最佳體驗(yàn)。
-分擔(dān)銷售業(yè)績和收益.
職位要求:
-熟悉電腦并愿意學(xué)習(xí)新的系統(tǒng)及軟件。
-至少兩年以上接待工作經(jīng)驗(yàn),有酒店或SPA工作經(jīng)驗(yàn)者優(yōu)先。
-有親和力
-英語可進(jìn)行一定的溝通(口語及書面)。