1.Responsible to assist the Hotel Manager in the management of all aspects of the Beverage & Food functions, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy which serves as a guide to respective managers and staff. Assists and supports all Food & Beverage outlets and banquets for Management and Leadership assistance.
負(fù)責(zé)協(xié)助餐飲總監(jiān)完成餐飲部各項(xiàng)職責(zé)的管理,確保與我們的標(biāo)準(zhǔn)一致. 指導(dǎo),執(zhí)行并維持服務(wù)和管理的理念,并將其作為經(jīng)理和員工的指導(dǎo)理念.協(xié)助并支持餐飲部各個(gè)餐廳的管理和領(lǐng)導(dǎo).
2.Ability to direct performance of food & beverage management and staff, and follow up with corrections where needed.
能夠直接領(lǐng)導(dǎo)餐飲部經(jīng)理和員工完成工作并對(duì)需要改進(jìn)的地方進(jìn)行跟進(jìn)行能夠督促餐飲部經(jīng)理和員工,并維持一個(gè)團(tuán)結(jié)的團(tuán)體.
3.Directs the activities of the Food & Beverage Department to maintain and improve productivity, service quality, product quality, creativity and merchandising to increase quality, volume, sales and profits.
指導(dǎo)餐飲部各部門的運(yùn)作情況, 保持并提高工作效率,服務(wù)質(zhì)量,產(chǎn)品,質(zhì)量,產(chǎn)品的創(chuàng)新,銷售和利潤(rùn).
4.Maintains effective communication on the activities of the department with Beverage & Food Director and all concerned departments in order to provide the best personal service to the guest
保持與餐飲總監(jiān)和相關(guān)部門的良好溝通,以便為客人提供最好的個(gè)人服務(wù).
5.Establishes policies and processes with management for the operation of all food & beverage-related areas to achieve productive and profitable results.
與餐飲部所有相關(guān)部門一起制定經(jīng)營(yíng)管理制度和程序,以便達(dá)到產(chǎn)品最優(yōu)化和利益最優(yōu)化.
6.Assists to establish and achieve objectives and desired standards in guest satisfaction, customer service, food, sanitation, creativity and promotions.
在客人滿意度,對(duì)客服務(wù),食物,衛(wèi)生,創(chuàng)造和促銷活動(dòng)等方面, 協(xié)助建立客觀的可達(dá)到的服務(wù)標(biāo)準(zhǔn).
7.Instills a high concern for effective control of guest satisfaction, employee satisfaction, food & beverage products, and operating costs.
對(duì)客人滿意度的有效掌控,員工滿意度,餐飲產(chǎn)品和營(yíng)運(yùn)成本保持高度關(guān)注.
8.Monitor guest reactions and confer frequently with service staff to ensure guest satisfaction.
經(jīng)常了解客人的反饋意見,以確??腿藢?duì)服務(wù)的滿意度.