【Job?Description?崗位職責(zé)】
1、Ensure through effective supervision that all services offered at the Spa& Hot Spring area are Carried out with?utmost professionalism, efficiency and courtesy.
? ? ?確保通過(guò)有效的管理使得水療溫泉部的所有服務(wù)都能達(dá)到最大的專(zhuān)業(yè)及效率；
2、Oversee, supervise and monitor all facets of daily operations.
? ? ? 監(jiān)督及管理所有日常運(yùn)作事項(xiàng)；
3、Maintain and enhance guest satisfaction through effective relations and inter-personal skills.
? ? ? 保持及加強(qiáng)良好內(nèi)外關(guān)系達(dá)到客人滿(mǎn)意度；
4、Oversees the service standards in the outlet ensuring that they do the requisite standards and meet or exceed guest expectations.
? ? ? 監(jiān)督部門(mén)服務(wù)標(biāo)準(zhǔn)，確保達(dá)到或超出客人所預(yù)期的；
5、Participate and assist in the preparation of Annual Department Budget.
? ? ?參與準(zhǔn)備部門(mén)年度預(yù)算；
6、Ensure that expenses are in line, or below with Department's Operational Budget and that costs are strictly controlled.
? ? ?確保部門(mén)開(kāi)支得當(dāng)，嚴(yán)格控制部門(mén)預(yù)算及成本，減少支出；
7、Ensure all subordinates present a professional image and pleasant disposition to enhance guests experience at all times.
? ? ?確保員工向客人傳達(dá)專(zhuān)業(yè)的印象和友善的氣質(zhì)增加滿(mǎn)意度；
8、Build an efficient and productive team of associates by taking an active interest in their welfare, safety, training and development and through effective counseling.
? ? ?關(guān)心員工福利、安全、培訓(xùn)、發(fā)展及通過(guò)有效交流，建立效能、多產(chǎn)的員工團(tuán)隊(duì)；
9、Ensure that all associates have complete understanding of the Spa&Hot Spring and Hotel's policies and procedures, rules and regulations.
? ? ?確保員工對(duì)溫泉部門(mén)及酒店的規(guī)章制度、政策、程序都全面的了解；?
10、Conduct orientation program and training courses for new associates and regular “refresher” course for existing associates.
? ? ?為新員工進(jìn)行入職培訓(xùn)課程；對(duì)現(xiàn)有員工定期做進(jìn)修課程。
【Knowledge and Experience 知識(shí)和經(jīng)驗(yàn)】
· College and above
? 大專(zhuān)及以上
· 5 Years of related experience
? 相關(guān)工作經(jīng)驗(yàn)5年及以上
· Good local and English language skills
? 良好的地方和英語(yǔ)語(yǔ)言技能
· Strong organizational skills
? 強(qiáng)大的組織技能
· Ability to lead, motivate and develop a team of individuals
? 領(lǐng)導(dǎo)能力，鼓勵(lì)和發(fā)展個(gè)人合作
· Sound administrative ability
? 健全的行政能力
· Able to handle demanding workload
? 能夠承受大工作量
