· Knowledgeable about all aspects of treatments and the facility,and in spa therapy.
熟知水療內(nèi)部各種設(shè)施設(shè)備及操作方法。
· Possess knowledge about all aspect and the facilityto ensure guests are provided with accurate information, and inquiries are respondedto with complete details.
掌握SPA和設(shè)施各方面的知識(shí)信息,以確保為客人提供精準(zhǔn)信息,及完整詳細(xì)地回應(yīng)客人詢問(wèn)。
· Supervises operations of spa reception desk toensure smooth service delivery,including guest service, procedures, accounting.
監(jiān)督SPA接待處的日常運(yùn)作, 確保服務(wù)流程正常順利,包括對(duì)客服務(wù),程序和結(jié)算。
· Coordinates sales activities when needed.
根據(jù)需要協(xié)調(diào)促銷活動(dòng)。
· Provides administrative support to spa departments asneeded, ensuring all records are accurate.
根據(jù)需要為SPA部門(mén)提供行政支持,確保所有記錄正確無(wú)誤。
· Responsible for the efficient training of all ExperienceCoordinators in all aspects of job tasks, and to assist in the training anddevelopment of new hires and current personnel.
負(fù)責(zé)對(duì)所有從業(yè)人才工作職能各方面的有效培訓(xùn), 協(xié)助培訓(xùn)和發(fā)展新聘及現(xiàn)有人才。
· Assists in theadministrations and implementations of talent training in all aspects of Spa’soperations; i.e. business telephone usage, guest relations, retail sales, spaservices.
在Spa業(yè)務(wù)的各個(gè)方面提供行政和人員培訓(xùn);例如商務(wù)電話的使用,客戶關(guān)系,零售銷售,水療服務(wù)。
· Ensures that attention to details is accurately maintainedwith each guest reservation and all guest requirements or issues are clearlystated to ensure smooth servicedelivery.
確保關(guān)注的細(xì)節(jié)準(zhǔn)確地包含了每一位客人預(yù)訂的情況,并清楚地陳述所有客人的要求或問(wèn)題,以確保順利地傳遞服務(wù)。
· Ensures guests and members satisfaction at alltimes by ensuring that safety and service is always the spa’s first priority.
通過(guò)確保安全和服務(wù)一直是SPA的首要任務(wù),來(lái)確保客人和會(huì)員始終的滿意度。
· Ensures the facility is in peak condition at all times(operations and cleanliness).
確保所有時(shí)刻設(shè)施都是最佳狀態(tài)(包含運(yùn)轉(zhuǎn)和衛(wèi)生方面)。