1·Manage in-coming clients enquiries received via fax, phone and email effectively to ensure all calls are handled professionally, promptly and courteously.
確保用專業(yè),及時及禮貌的標(biāo)準(zhǔn)處理好客戶通過來電,傳真/郵件的形式的問詢。
2·Provide accurate resorts & hotels information to all clients and efficient coordination of requests from FITs or Groups to ensure high level of customers’ satisfaction.
對客戶提供準(zhǔn)確的酒店信息,有效率的協(xié)助來自散客及團(tuán)隊的需求,確??蛻舻臐M意度。
3·Possess excellent product knowledge to enhance work efficiency and productivity.
具備出色的酒店產(chǎn)品知識,提高工作效率及效績。
4·Provide efficient support by maintaining an updated product file for the various resorts, thus, ensuring the Team has the most current information readily upon request.
通過及時維護(hù)更新銷售數(shù)據(jù)文件,確保銷售團(tuán)隊在收到信息問詢是能及時準(zhǔn)確提供。
5·Provide administrative support to the Sales Team in terms of preparing sales quotation and proposals.
協(xié)助銷售團(tuán)隊準(zhǔn)備報價及團(tuán)隊計劃書。
6·Prepare sales contracts, update contract summary and follow up with clients on outstanding contract.
準(zhǔn)備銷售合同,更新合同匯總表,跟進(jìn)客戶還未簽訂的合同。
7·Work closely with various department especially Reservation, Front Office & F&B etc.
與各部門保持良好的合作關(guān)系,特別是與預(yù)定部,前廳部及餐飲部。
崗位要求
1.College?or above
大專(含)以上學(xué)歷優(yōu)先考慮
2.Good Communication skills
良好的談吐及溝通技巧
3.Pleasantly personality, persistent
性格開朗,具有較強的工作責(zé)任心
4.Relevant Experience in international hotel brand will be preferred
具備國際品牌酒店類似工作1年及以上經(jīng)驗