崗位職責 1、定期培訓本部門員工，不斷提高服務技能和業(yè)務水平，做好每月考勤、更期表。 2、各區(qū)域的運作情況，不斷巡視各個崗位，能夠在有突發(fā)事件發(fā)生時，可以及時處理。 3、抓好傳酒員的服務禮貌和工作紀律，要求講禮貌用語和遵守公司的各項規(guī)章制度。 4、及時處理客人投訴和員工之間的工作溝通問題，合理調解工作中的一切問題

Scope of Position The In-Room Dining Order Taker is responsible for, but not limited to, the overall operations of the In-Room Dining. To provide support to the team in ensuring that the highest standards of service are offered to our guests. Requirements Have a minimum of 1 year experience in related food and beverage establishment Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge 職責范圍 送餐部接單員負責但不局限于送餐部的整體運營。支持團隊并確保提供最高的服務標準給客人。 職位要求 在相關餐飲方面至少有 1 年工作經歷 愿意在彈性時間和假期期間工作 必須在安全，謹慎，有組織的方式下 工 作 對食物和準備方面有深厚的知識 對酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時間處理多種任務 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細心的處理客人的要求 當地語言和英語閱讀，書寫，口語流利 在任何時候保持職業(yè)精神和風度 具備數學技巧，電腦軟件能力（按照要求）和一些酒店的運行知識

Major Responsibilities 主要職責： Assist Room Service/Catering Service Manager with the manning of Room Service meeting functions as per schedule. 協(xié)助客房送餐部經理管理客房送餐服務和會議活動。 Aware of all VIP in house and sees to any special request for their specific requirement pertaining to all food and beverage matters during their stay. 清楚所有的VIP客房，上班期間查看客人是否有特殊的飲食要求。 Ensure quality service of food and beverage deliver to room and any other coordinated events according to the established standards. 根據建立的標準確保餐飲服務的質量以及協(xié)調其他的事情。 To coordinate and extend cooperation for all reasonable request pertaining to room service operations from other outlet. 協(xié)調和拓展有關客房送餐部與其他部門間所有的合理合作要求。 ?? Job Specification職位要求: Minimum of 3 years hotel and/or restaurants experience. 最少3年的酒店/餐廳工作經驗。 Good team work player. 有團隊協(xié)作精神。 Work conscientiously and effectively. 工作認真效率高。

確保所有員工遵循品牌承諾并始終提供優(yōu)異的對客服務。 禮貌而高效地處理所有客人和內部客人的投訴和詢問，確保問題得到圓滿解決。 友善、有效地解決顧客和員工的問題，對于他們的投訴和提出的問題如不能當時解決，應匯報給上級，并迅速跟進及時反饋結果。 與顧客和同事要有良好的合作關系。 監(jiān)測客房送餐服務和餐飲標準。 每月要對所有的經營設備和用品進行庫存盤點。

【崗位職責】 1、定期培訓本部門員工，不斷提高服務技能和業(yè)務水平，做好每月考勤表。 2、各區(qū)域的運作情況，不斷巡視各個崗位，能夠在有突發(fā)事件發(fā)生時，可以及時處理。 3、及時處理客人投訴和員工之間的工作溝通問題，合理調解工作中的一切問題。 4、檢查每日重要事件及特別要求，確保所有客人的點單正確按時地發(fā)出。 【崗位要求】 1、熟悉送餐服務的工作規(guī)范及質量標準 2、熟知接待服務中的禮節(jié)禮儀 3、有較強的語言表達能力及推銷能力

此崗位為瑞吉酒店招聘 This position is served for St. Regis Zhuhai 客房送餐領班是送餐部最重要的基層管理成員之一，他們不但直接與客人接觸，而且?guī)ьI培訓新員工。 他們代表著送餐服務及瑞吉酒店的品牌形象，整潔的儀容儀表和良好的溝通能力是必備的.  這個職位不僅要了解送餐部的產品及服務知識，還要為客人竭盡全力的提供幫助。送餐部領班的主要職責是培訓、引導、鼓勵和支持團隊成員來關愛客人，以確?？腿说玫絺€性化、高質量的服務。 The Private Dining Captain is be considered as the key important junior of Private Dining leader as they have the most contact with diners. Moreover, lead training for new staff. They represent Private Dining, the Hotel and the St. Regis brand and should be at all times impeccably groomed with good posture and sophisticated communications skills. They represent the restaurant, the Hotel and the St. Regis brand and must impeccably groomed with good posture and competent communications skills. The position shall not only know the products and services provided but also shall be able to answer any question the guest may have about restaurants and the Hotel. The main responsibility of the Captain is training, guide, encourage and to support his colleagues in caring for all of their guests to ensure they are all provide with personalized, effective service.

Take food and beverage orders, retrieve and serve alcoholic /non-alcoholic beverages and food orders to guest tables. 接受客人食品和酒水的點單，為顧客提供含酒精/不含酒精的飲料和食物。 Direct servers and runner on table service in assigned station according to restaurants specifications, courteously and efficiently,collect payments. 根據送餐部的服務規(guī)范，親切禮貌高效率的為顧客提供服務，為客人結賬。 Assist in the maintenance of the restaurant area and equipment. 協(xié)助維護送餐部的設備設施。 Support the team to commit the department goal and take response to the side duties, Besides the mentioned all critical tasks, for cross over lateral service in different department are? required. 支持團隊完成部門目標并對相關職責作出回應，除了做好自己本部門的工作之外，在有需要的情況下協(xié)助其他部門的工作安排。

Major Responsibilities 主要職責： Discreet in dealing with guests over the phone and ensure all orders and requests are noted down and handled professionally. 在電話中謹慎的處理客人的要求并以專業(yè)水準記下客人的訂單和要求。 Ensure all food and beverages delivery time frame are communicated with all guests. 確保與客人交流有關食物和飲料送達的時間期限。 Sound knowledge of all items in the room service menu and always make recommendation to guests. 了解所有有關菜單事宜并向客人推薦食物。 Provide courteous, efficient and professional service at all times. 時刻為客人提供周到、有效率、專業(yè)的服務。 Job Specification職位要求:? ?Minimum of 2 years hotel experience. 至少兩年同等職位酒店工作經驗。 Good communication skills and service oriented. 具有良好的溝通能力和服務意識。 Oral fluency in Chinese & English. 中英文口語流暢。

Scope of Position The In-Room Dining Supervisor will work with the waiters to ensure the highest level of guest satisfaction through the accurate and timely delivery of all orders and amenities received per the Order Taker.  To provide back up for the Manager and Assistant Manager, take responsibility for supervising and coordinating the daily In-Room Dining activities and maintaining the highest standard of service established by the hotel. Requirements Have a minimum of 2 years experience in a luxury establishment Have a keen interest in food and the culinary ambitions of the establishment. Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge Actively looking to be ‘Best in class’ Actively looking to use the career development within MOHG Desire to understand and research competition Committed to improvement and knowledge of hospitality outside work. Multi-lingual Knowledge of specific hospitality industry applications is desirable 職責范圍 送餐部主管支持經理和副經理的工作，對監(jiān)督和協(xié)調每日客房用餐和維持酒店制定的最高服務標準。 職位要求 在相關餐飲方面至少有2年工作經歷 對食品和烹飪有著濃厚的興趣 愿意在彈性時間和假期期間工作 必須在安全，謹慎，有組織的方式下工作 對食物和準備方面有深厚的知識 對酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時間處理多種任務 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細心的處理客人的要求 當地語言和英語閱讀，書寫，口語流利 在任何時候保持職業(yè)精神和風度 具備數學技巧，電腦軟件能力（按照要求）和一些酒店的運行知識 積極成為“行業(yè)中的最好” 積極在上海文華東方酒店里有職業(yè)發(fā)展 渴望理解和研究競爭 堅持改進和工作外知識的獲取 多語種 具有特定酒店行業(yè)知識應聘者為先

Scope of Position The In-Room Dining Captain will work with the waiters to ensure the highest level of guest satisfaction through the accurate and timely delivery of all orders and amenities received per the Order Taker.  To provide back up for the Manager and Assistant Manager, take responsibility for supervising and coordinating the daily In-Room Dining activities and maintaining the highest standard of service established by the hotel. Requirements Have a minimum of 2 years experience in a luxury establishment Have a keen interest in food and the culinary ambitions of the establishment. Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge Actively looking to be ‘Best in class’ Actively looking to use the career development within MOHG Desire to understand and research competition Committed to improvement and knowledge of hospitality outside work. Multi-lingual Knowledge of specific hospitality industry applications is desirable. 職責范圍 送餐部領班和服務員一起工作通過接單員從客人這里接受到的點單正確和及時的提供給客人以確保達到客人最高滿意度。支持經理和副經理和主管的工作，對監(jiān)督和協(xié)調每日客房用餐和維持酒店制定的最高服務標準。 職位要求 在相關餐飲方面至少有2年工作經歷 對食品和烹飪有著濃厚的興趣 愿意在彈性時間和假期期間工作 必須在安全，謹慎，有組織的方式下工作 對食物和準備方面有深厚的知識 對酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時間處理多種任務 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細心的處理客人的要求 當地語言和英語閱讀，書寫，口語流利 在任何時候保持職業(yè)精神和風度 具備數學技巧，電腦軟件能力（按照要求）和一些酒店的運行知識 積極成為“行業(yè)中的最好” 積極在上海文華東方酒店里有職業(yè)發(fā)展 渴望理解和研究競爭 堅持改進和工作外知識的獲取 多語種 具有特定酒店行業(yè)知識應聘者為先

職責： 1.負責保持所有廚房營運設備及工作區(qū)域整潔 2.確保所有廚具狀態(tài)良好、使用得當且符合衛(wèi)生標準 3.須遵守后勤區(qū)管理條例，確保最佳內部客戶體驗 4.須遵照部門主管安排崗位工作 要求: 有1年以上工作經驗 注：面試后決定分配入職酒店

He/she will work on the floor according to standards and best practice, ensure that the environment is safe and clean. He/she will abide with the instructions and laws issued by the Chinese authorities, HACCP requirement and company’s set standards whichever is higher in connection to food handling, hygiene and food storage. 按照相關標準程序完成日常工作，確保工作環(huán)境的安全與衛(wèi)生。關于食品操作、衛(wèi)生及儲存等問題必須遵守中國法律法規(guī)、食品衛(wèi)生安全要求及酒店相關規(guī)定。

1、在管事部主管的直接督導下，進行餐廳、廚房餐具、用具的清洗工作。? 2、按操作程序進行餐具清洗，確保餐具達到衛(wèi)生標準，并協(xié)助各點將清洗后的? 餐具、用具放回餐具柜。? 3、負責指定的公共區(qū)域的衛(wèi)生及廚房的衛(wèi)生工作。 4、負責把清潔區(qū)域的垃圾及時送至垃圾房并隨時保持垃圾桶的清潔。? 5、保持良好的個人衛(wèi)生。

Take food and beverage orders, retrieve and serve alcoholic /non-alcoholic beverages and food orders to guest tables. 接受客人食品和酒水的點單，為顧客提供含酒精/不含酒精的飲料和食物。 Direct servers and runner on table service in assigned station according to restaurants specifications, courteously and efficiently,collect payments. 根據送餐部的服務規(guī)范，親切禮貌高效率的為顧客提供服務，為客人結賬。 Assist in the maintenance of the restaurant area and equipment. 協(xié)助維護送餐部的設備設施。 Support the team to commit the department goal and take response to the side duties, Besides the mentioned all critical tasks, for cross over lateral service in different department are? required. 支持團隊完成部門目標并對相關職責作出回應，除了做好自己本部門的工作之外，在有需要的情況下協(xié)助其他部門的工作安排。

崗位職責： 1.負責完成管事部主管所指派的工作任務。 2.嚴格按照操作規(guī)程進行工作，在此基礎上提高工作效率。 3.嚴格遵守食品安全法，確保清洗后的餐具、器皿干凈，保證各部門的使用。 4.有責任保管和保養(yǎng)好所有的餐具、器皿的完好，減少其損耗量。 5.負責中餐、自助餐、員餐廚房后區(qū)衛(wèi)生清潔工作。 6.服從主管工作安排，按照工作規(guī)范完成餐具及服務用具的清洗、消毒、擺放與運送工作。 7.嚴格按照餐具清洗的流程與規(guī)范清洗，對不銹鋼和銀質餐具及用具定期進行保養(yǎng)拋光處理。 8.在餐具的清洗、搬運過程中輕拿輕放，減少損耗。將消毒后的餐具按規(guī)定歸類、整齊地擺放到保潔柜或庫房。 9.挑出破損餐具，匯報并做好相關破損記錄，做好本區(qū)域的清潔衛(wèi)生工作。 10.清理所負責區(qū)域的垃圾，在清運過程中確保不遺灑。更換干凈垃圾袋，保證垃圾桶外觀的潔凈度。 11.當班結束后，做好交接工作，檢查環(huán)境設施，做好收尾工作，杜絕能耗浪費。

崗位職責： 1.管理各主要庫存以及商鋪組織陶瓷，玻璃，銀器和空心制品。 2.工作時充分了解化學品和其他危險物品。? 3.了解廚房設備的應用及操作安全，在廚房里正確安全操作廚房設備。 4.堅持廚房清潔和廚房衛(wèi)生 。 5.協(xié)助和幫助宴會或冷盤廚房 。 6.減少到最低限度破損。? 崗位要求: 具有服務經驗者優(yōu)先。 出色的溝通和組織能力。 出色的人際交往和問題處理能力。 能夠作為團隊的一員協(xié)調工作，而無需他人監(jiān)督。

【崗位職責】 1、在西餐廳領班的直接領導下，具體負責承接賓客預訂房內的用膳工作。 2、認真做好賓客的送餐、收餐具工作。 3、聽取賓客對房內用膳服務工作意見，并及時向領班或餐廳主管匯報。 4、與訂餐員密切配合，保證賓客得到及時準確的房內用膳服務。 5、負責接受貴賓的水果通知單，并及時送上。 6、負責整理房膳工作間，做到工作間清潔衛(wèi)生。 【崗位要求】 1、有駕照，有從事西餐服務工作經歷。 2、具有一定的食品、酒水知識，清楚所供菜肴的一般烹制方法及其他服務方法，掌握房內用膳服務規(guī)范和服務程序。 3、有較強的推銷能力和語言表達能力，口齒清楚，語言流暢。 4、熱愛本職工作，工作勤勤懇懇，認真負責。 5、身體健康，儀表端莊，精神飽滿。

【崗位職責】 1、在主管的工作分配中服務于客人 2、根據部門的服務政策和規(guī)章制度進行餐車和托盤的擺臺 3、把客人的意見和建議報告給部門主管 4、確定在進入客人房間前所有需要的食品和飲料一定要在餐桌或托盤上 5、整理并收集清潔后的玻璃器皿，瓷器，餐具和一些其他工作中的設備 6、夜班的團隊成員需要收集早餐牌并進行餐車的工作準備 7、有效的準備餐前的服務 準備并送交重要客人的歡迎禮品 8、從客人的房間及時收回餐車或服務托盤并確認所有設備室齊全收回的 9、根據主管的安排去執(zhí)行其他部門需要的工作 10、令人愉悅的外表 【崗位要求】 1、具備大型酒店餐飲部工作經驗 2、至少1年的同等職位工作經驗 注：面試后決定分配入職酒店

確保遵循品牌承諾并始終提供優(yōu)異的對客服務。 Ensures the delivery of brand promise and provides exceptional guest service at all times. 適當時為其他部門的內部客人提供優(yōu)質服務。 Provides excellent service to internal customers in other departments as appropriate. 禮貌而高效地處理所有客人和內部客人的投訴和詢問，確保問題得到圓滿解決。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 與客人和同事保持基于良好工作關系的互動接觸。 Maintains positive guest and colleague interactions with good working relationships. 與客人建立并保持良好的客戶關系。 Establishes a rapport with guests maintaining good customer relationships.