【值班工程師】 崗位職責(zé) 1、確保所有的維修和預(yù)防維修計(jì)劃都在該班內(nèi)按時(shí)執(zhí)行； 2、接受，分配并且跟進(jìn)所有的工作單核維修單； 3、處理技術(shù)圖紙，以及備貨的記錄和庫存； 4、故障查找，操作，修理并且保養(yǎng),確保區(qū)域內(nèi)所有設(shè)備的清潔和正常工作； 5、在保證安全運(yùn)行和營業(yè)格調(diào)的前提下，力圖節(jié)省能耗，注重環(huán)境保護(hù)的新概念； 6、督導(dǎo)重要維修及增改工程施工，控制質(zhì)量與進(jìn)度； 7、協(xié)助外施工單位在本酒店的施工，保證工程質(zhì)量； 8、領(lǐng)導(dǎo)安排的其他工作。 崗位要求 1、有同崗位工作經(jīng)驗(yàn)； 2、必須掌握工程板塊的基礎(chǔ)知識； 3、能充分領(lǐng)會工上級的經(jīng)營意識，能組織和指揮本崗位工作計(jì)劃的實(shí)施，確保工程部的正常運(yùn)轉(zhuǎn)； 4、有強(qiáng)烈的事業(yè)心與責(zé)任心和配合精神。

崗位職責(zé) 1、按照國家有關(guān)規(guī)定，對稽核人員審核簽章的付款憑證進(jìn)行復(fù)核，辦理付款手續(xù)。 2、負(fù)責(zé)酒店各項(xiàng)營業(yè)收入的現(xiàn)款清點(diǎn)及匯總。 3、認(rèn)真執(zhí)行軋帳后的復(fù)點(diǎn)工作及完成解交。 4、及時(shí)完成現(xiàn)金收付記帳憑證。 5、做好外匯信用卡及外匯支票的帳務(wù)處理和記錄、管理、核對工作。 6、每月個(gè)稅申報(bào)以及薪資結(jié)算 崗位要求 1、大專學(xué)歷，2年以上酒店行業(yè)財(cái)務(wù)工作經(jīng)歷。 2、了解出納操作流程具備良好的專業(yè)相關(guān)知識。 3、具備良好的領(lǐng)導(dǎo)能力，監(jiān)督管理能力，有組織能力和創(chuàng)造性，善于規(guī)劃組織自己和他人的工作。 4、性格外向，吃苦耐勞，工作認(rèn)真負(fù)責(zé)，耐心細(xì)致。 5、有良好溝通能力和團(tuán)隊(duì)合作意識。

?Prepares food for guests and associatesefficiently, economically, and hygienically as per the standard recipesfollowing the standards and procedures. ? 為客人和員工高效率的提供食物，做到物有所值, 并要按照標(biāo)準(zhǔn)配方制作并且要符合食品衛(wèi)生。 ?Hands on supervision of work operations. ? 監(jiān)督參與廚房的健康正常運(yùn)作。 ?Support the Sous Chef in the overall smoothoperation of the kitchen ensuring prompt service at all times. ? 在廚房運(yùn)作方面支持廚師長工作，保證提供高效率的服務(wù)。 ?Works in all areas of food preparation asand when directed. ? 管理并參與本部門的生產(chǎn)制作工作 。 ?Assists with special decoration items andshow pieces. ? 協(xié)助特別的裝飾和展示食品。 ?Develops recipe cards and products. ? 發(fā)展制作配方表和新產(chǎn)品 。 ?Participates in development of dishes formenu designs. ? 參與菜單的制作研發(fā) 。 ?Comply with all hotel and corporateguidelines. ? 遵守酒店和公司的所有工作方針 。 ?Abide by the code of conduct. ? 遵守的管理制度 。 ?Abide by the employee handbook. ? 遵守員工手冊。 ?Abide by both the hotel and policies andprocedures. ? 遵守酒店規(guī)章制度和工作程序。 ?Ensures hygiene, cleanliness and tidinessin all areas of the kitchen, storage areas, cool rooms, Freezers. ? 保證工作區(qū)域和存儲區(qū)域的衛(wèi)生、干凈整潔。 ?Ensures safe and correct use of theequipment, tools and machinery. ? 保證安全和正確的使用設(shè)備、工具和機(jī)器。 ?Responsible for the hygiene, sanitation,tidiness of the working and Storage areas. ? 負(fù)責(zé) 工作區(qū)域和存儲區(qū)域的衛(wèi)生、防疫、整潔。 ?Ensures that the standards of uniformgrooming and personal hygiene are maintained. ? 保持儀容儀表和個(gè)人衛(wèi)生。 ?Maintain a safe and a secure workingenvironment. ? 保持安全和可靠的工作環(huán)境。 ?Initiate action to correct a hazardoussituation and notify supervises/ mangers of potential danger. ? 采取行動排出危險(xiǎn)、向上級或經(jīng)理報(bào)告危險(xiǎn)隱患。 ?Adhere to the hotel’s security andemergency policies and procedures. ? 堅(jiān)持酒店安全制度、緊急情況處理規(guī)定和程序。 ?Be familiar with property safety, currentfirst aid and fire emergency procedures. ? 熟悉對財(cái)產(chǎn)安全、緊急救護(hù)和火警等處理程序。 ?Participates in making food requisitionsand daily market lists. ? 參與制定食品需求和當(dāng)天市場采購單。 ?Orders food from stores. ? 制定提貨單。 ?Monitor and control the quality andquantity of Food Stock. ? 監(jiān)督和控制存貨的質(zhì)量和數(shù)量。 ?Implement & Monitor purchasingprocedures. ? 監(jiān)督采購程序的執(zhí)行。 ?Implement & Monitor stock controlprocedures. ? 監(jiān)督存貨控制程序的執(zhí)行。 ?Participates in the training anddevelopment of associates. ? 參與員工的培訓(xùn)和發(fā)展。 ?Takes part in all scheduled training athis/her level. ? 參加所有相應(yīng)級別的培訓(xùn)。 ?Instruct staff, provide one on oneinstruction to staff members as and when required. ? 在需要時(shí)對員工進(jìn)行面對面的個(gè)別指導(dǎo)。 ?Coordinate operations between otherdepartments/units. ? 以和諧的關(guān)系與各部門進(jìn)行溝通。 ?Demonstrate and Maintain at all times aprofessional behavior and positive attitude. ? 隨時(shí)表現(xiàn)出積極的職業(yè)態(tài)度和行為。 ?Interact with department and hotelassociates in a professional and positive manner to foster good rapport,promote team spirit and ensure effective two-way communication. ? 以職業(yè)的、肯定的方式與部門和酒店員工交往，以培養(yǎng)和諧的關(guān)系，處境團(tuán)隊(duì)精神和確保有效的雙向溝通。 ?Maintain and implement and superviseeffective interpersonal relationships and skill. ? 維持和實(shí)施有效的人際交流技巧。 ?Deal effectively with guests and associatesfrom a variety of cultures. ? 與具有不同文化背景的客人和同事有效溝通。 ?Work together effectively and efficientlyas part of a team. ? 在團(tuán)隊(duì)內(nèi)有效工作。 ?Train the subordinate(s) on the newjob/tasks. ? 針對新的工作任務(wù)給員工作及時(shí)的培訓(xùn)。 ?Make sure that all main job/tasks ofsubordinate can be performed at an acceptable level certification scale. ? 確保下屬所有主要的工作任務(wù)能夠接受并執(zhí)行。 ?Provide coaching and reinforcement. ? 提供及強(qiáng)化培訓(xùn)。 ?Delegate the new job/tasks. ? 分派新的工作任務(wù)。 ?Monitor and evaluate/coach. ? 監(jiān)督評估/訓(xùn)練。 ?Evaluate performance. ? 對下屬的表現(xiàn)進(jìn)行評估。 ?Retrain if necessary. ? 如有必要進(jìn)行再培訓(xùn)。

您的職責(zé)是在遵循凱悅酒店集團(tuán)的企業(yè)戰(zhàn)略及品牌標(biāo)準(zhǔn)的前提下，保持所在部門的高效營運(yùn)，并滿足員工、客人及酒店業(yè)主的期望。 You will be responsible for?the efficient running of?the department in line with Hyatt Hotels Corporation's Corporate Strategic Priorities, whilst meeting?employee, guest and owner expectations.? 以凱悅國際高標(biāo)準(zhǔn)的財(cái)務(wù)管理確保財(cái)務(wù)部高效、順利營運(yùn)。 To ensure the smooth and efficient operation of the Finance & Accounting Division, while maintaining Hyatt Hotels Corporation's high standards of Financial Management.

您的職責(zé)是在遵循凱悅酒店集團(tuán)的企業(yè)戰(zhàn)略及品牌標(biāo)準(zhǔn)的前提下，協(xié)助保持所在部門的高效營運(yùn)，并滿足員工、客人及酒店業(yè)主的期望。 You will be responsible?to assist with the?efficient running of?the department in line with Hyatt Hotels Corporation's Corporate Strategic Priorities, whilst meeting?employee, guest and owner expectations. 協(xié)助房務(wù)部中的前廳部順暢、高效地營運(yùn) Assists in the smooth and efficient running of the Front Office Department within the Rooms Division

您的職責(zé)是在遵循凱悅酒店集團(tuán)的企業(yè)戰(zhàn)略及品牌標(biāo)準(zhǔn)的前提下，協(xié)助保持所在部門的高效營運(yùn)，并滿足員工、客人及酒店業(yè)主的期望。? You will be responsible?to assist with the?efficient running of?the department in line with Hyatt Hotels Corporation's Corporate Strategic Priorities, whilst meeting?employee, guest and owner expectations.?? 協(xié)助確保房務(wù)部內(nèi)訊息服務(wù)中心的運(yùn)營順暢、高效，職責(zé)范圍涵蓋酒店的接線員和接單員。 To assist in the smooth and efficient running of Communications Centre within the Rooms Division, covering the operators and ordertakers of the hotel.

【培訓(xùn)主管】 崗位職責(zé) 1、協(xié)助制定酒店年度培訓(xùn)規(guī)劃和月度培訓(xùn)計(jì)劃。 2、負(fù)責(zé)酒店年度、月度培訓(xùn)計(jì)劃實(shí)施的組織、協(xié)調(diào)工作。 3、按期向上級領(lǐng)導(dǎo)反饋酒店培訓(xùn)實(shí)施結(jié)果。 4、與相關(guān)部門及人員進(jìn)行溝通，取得培訓(xùn)工作所需的協(xié)助。 5、審核各種培訓(xùn)教材；負(fù)責(zé)員工考核工作。 6、深入部門，了解部門的培訓(xùn)需要，提出可行性教學(xué)建議。 7、協(xié)助經(jīng)理聘請各項(xiàng)目培訓(xùn)人員，做好各種培訓(xùn)班的組織工作。 崗位要求 1、大專以上學(xué)歷，有相同崗位工作經(jīng)驗(yàn)2年以上。 2、熟悉崗位培訓(xùn)工作程序。 3、了解酒店員工的服務(wù)工作規(guī)范和質(zhì)量標(biāo)準(zhǔn)的要求。 4、具有良好的溝通能力和協(xié)調(diào)能力。 5、具有較強(qiáng)的文字綜合能力和口頭表達(dá)能力。 6、掌握電化教育的方法，能熟練操作計(jì)算機(jī)。

  MAIN RESPONSIBILITIES 主要職責(zé)   Assist the duty engineer. In charge of the checking in and evaluation. Convey and allocate the work order. 協(xié)助值班工程師工作，對本班組進(jìn)行工作考勤、考績，根據(jù)值班工程師的意見進(jìn)行工作，調(diào)配、傳達(dá)工作指令。   Assist in the departmental annual expense budget, including equipment, material and parts etc. 協(xié)助制訂工程部全年的開支預(yù)算，包括工程器材、材料及零件等。   Assist in establish the maintenance and checking procedure on Enginnering. 協(xié)助制訂工程相關(guān)部分維修及檢查程序。   In charge of the statistical data of energy consumption, material consumption and expenses. Report to duty engineer on the basis of energy and expense saving. 負(fù)責(zé)根據(jù)能耗、物耗和開支統(tǒng)計(jì)數(shù)據(jù)做出分析報(bào)告，突出節(jié)能、節(jié)支建議，報(bào)告值班工程師。   Establish and safeguard the files of equipment maintenance. Check the equipment and report the data statistics on time. 建立并保管設(shè)備檢修、保養(yǎng)的資料檔案，及時(shí)檢查各種設(shè)備運(yùn)行的報(bào)表數(shù)據(jù)，定期整理上報(bào)。   Complete the work assigned by duty engineer and report to the engineer on time. 及時(shí)完成值班工程師交辦的各項(xiàng)任務(wù)，完成后及時(shí)匯報(bào)。   In charge of the operation and maintenance of specified equipment. 負(fù)責(zé)對指定設(shè)備的正常運(yùn)行和維修保養(yǎng)。   Prepare the work plan and distribute the maintenance work for you group members. 為本班組員工做準(zhǔn)備工作計(jì)劃及分配維修保養(yǎng)工作。   Track the corresponding maintenance item. 對所屬維修項(xiàng)目進(jìn)行追蹤檢查。   Operate the equipment according to operation rules and working procedure. 根據(jù)操作制度和工作程序操作相關(guān)設(shè)備。   Care for the work and lives of the employee. Advocate and develop the team work spirits among the staff. 關(guān)心員工工作、生活和學(xué)習(xí)，深入了解員工的思想狀況，積極倡導(dǎo)和培養(yǎng)員工之間和班組之間的團(tuán)結(jié)協(xié)作精神。   Safety and fire prevention work. 做好安全及防火工作。   Observe safety rules and discipline. 遵守安全操作規(guī)程及規(guī)章制度。   Comply with all Kempinski company policies. 遵守凱賓斯基公司政策。 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 其他職責(zé)和任務(wù)會視酒店和業(yè)務(wù)需要隨時(shí)增加。

負(fù)責(zé)物業(yè)中央系統(tǒng)和冷庫、冷柜、制冷機(jī)、雪粒機(jī)等制冷設(shè)備的操作運(yùn)行，維修保養(yǎng)。 保證物業(yè)對冷暖空調(diào)和通風(fēng)的要求；保證所有制冷設(shè)備運(yùn)行正常。 負(fù)責(zé)空調(diào)運(yùn)行和制冷維修的工作。 對本系統(tǒng)工程缺陷提出自已的見解。 熟練掌握本專業(yè)理論知識和實(shí)際操作技術(shù)。 協(xié)助空調(diào)主管保證別墅制冷設(shè)備正常運(yùn)行。 接受和服從當(dāng)班分配的工作，并不折不扣地貫徹。 對工單的完成和施工質(zhì)量負(fù)責(zé)，并及時(shí)向當(dāng)班主管返回工單處理結(jié)果及施工實(shí)況。 不折不扣執(zhí)行保養(yǎng)計(jì)劃，做好日、月、季、年度的保養(yǎng)工作，保證設(shè)備完好率達(dá)95％以上。 仔細(xì)巡查所屬設(shè)備，如實(shí)記錄設(shè)備運(yùn)行數(shù)據(jù)，并及時(shí)向空調(diào)主管匯報(bào)設(shè)備運(yùn)行之真實(shí)狀態(tài)，并有責(zé)任對系統(tǒng)設(shè)備的操作、運(yùn)行、維護(hù)保養(yǎng)、更新和改造提出自己的見解和建議。 密切配合和協(xié)助其他班組工作。? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? . 保證所屬機(jī)房、值班室和工場間的安全、清潔衛(wèi)生。? ? ? 保管班組共有用工具。

崗位職責(zé) 1、管理總機(jī)房員工；負(fù)責(zé)總機(jī)房的日常組織工作。 2、確認(rèn)所有的叫早電話已經(jīng)記錄，并且已經(jīng)落實(shí)。 3、有效地管理本市和長途電話設(shè)備，及接線員處理電話,確保有效的總機(jī)服務(wù)。 4、管理對客留言和傳呼服務(wù),確保留言轉(zhuǎn)接服務(wù)設(shè)施的有效運(yùn)轉(zhuǎn)。 5、對內(nèi)部工作程序,員工考勤，三個(gè)班次的運(yùn)轉(zhuǎn)的組織和內(nèi)部管理。 6、熟悉酒店的所有分機(jī)號碼。 7、健全各種問訊資料。 崗位要求 1、大專以上學(xué)歷，有同崗位工作經(jīng)驗(yàn)2年以上。 2、口齒清楚，音質(zhì)優(yōu)美，待人熱情，工作負(fù)責(zé)。 3、必須會說和聽懂賓客使用的主要語種，英語流利。 4、通曉酒店的服務(wù)設(shè)施、各營業(yè)點(diǎn)的服務(wù)項(xiàng)目、服務(wù)時(shí)間以及收費(fèi)標(biāo)準(zhǔn)，掌握總機(jī)房所有設(shè)備的操作程序，機(jī)器性能。

協(xié)助安排公共區(qū)域每天的正常運(yùn)作。 Assist in arranging the daily normal operation of public areas 協(xié)助經(jīng)理順利有效運(yùn)作，確保部門操作手冊中列出的所有的政策和程序均嚴(yán)格遵。 Assist manager in the smooth and effective operation, ensuring that all policies and procedures listed in the department's operating manual are strictly followed. 確保領(lǐng)班和服務(wù)員也能為內(nèi)部顧客提供優(yōu)質(zhì)的服務(wù)。 Ensure Team Leader and Attendant to offer high-quality service.? 報(bào)告和跟進(jìn)維修保養(yǎng)工作。 Report and follow up on maintenance work. 定期計(jì)劃清潔地毯，區(qū)域除塵。 Regularly plan carpet cleaning and area dust removal.

您的職責(zé)是在遵循凱悅酒店集團(tuán)的企業(yè)戰(zhàn)略及品牌標(biāo)準(zhǔn)的前提下，協(xié)助保持所在部門的高效營運(yùn)，并滿足員工、客人及酒店業(yè)主的期望。? You will be responsible?to assist with the?efficient running of?the department in line with Hyatt Hotels Corporation's Corporate Strategic Priorities, whilst meeting?employee, guest and owner expectations.?? 通過對廚房運(yùn)營和行政管理進(jìn)行計(jì)劃、組織、指導(dǎo)和控制協(xié)助廚師長管理指定廚房的營運(yùn)，使之成為成功的獨(dú)立利潤中心，確?？腿藵M意度最大化。 To assist the Chef de Cuisine in managing his / her assigned kitchen operation as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing, and controlling the Kitchen operation and administration.

您的職責(zé)是在遵循凱悅酒店集團(tuán)的企業(yè)戰(zhàn)略及品牌標(biāo)準(zhǔn)的前提下，協(xié)助保持所在部門的高效營運(yùn)，并滿足員工、客人及酒店業(yè)主的期望。 You will be responsible?to assist with the?efficient running of?the department in line with Hyatt Hotels Corporation's Corporate Strategic Priorities, whilst meeting?employee, guest and owner expectations.

The Guest Recognition agent’s main duty is to strengthen and enhance Mystique within the hotel. This includes fulfilling the expressed and unexpressed wishes and needs of all guests. Responsible for courteously and efficiently checking in and out guests; process all payments according to established hotel requirements. Providing information to any guest or visitor upon inquiry. 賓客認(rèn)知專員必須向客人提供熱情且有質(zhì)量的接待服務(wù)，提供個(gè)性化，友善且高質(zhì)量的帶入房間的入住登記.有責(zé)任和客人建立很好的客戶關(guān)系，在提供服務(wù)的時(shí)候，是客人對客戶關(guān)系員有百分之百的信任度和依賴感.

The Spa and Fitness attendant’s main responsibility is to deliver excellence in quality Spa services to guests/visitors/members in a timely, courteous and efficient manner. Escorts clients to and from treatment rooms, attending to their every need throughout their Spa visit. Assists in providing information to any inquiries and helps to coordinate all guest requests for services. 這個(gè)職位是一個(gè)真正體現(xiàn)服務(wù)客人的功能，當(dāng)他們來到水療的時(shí)候，要求能讓客人有賓至如歸的感受，他受到歡迎和得到關(guān)懷。伴隨服務(wù)的職責(zé)，他們的工作還有65%是關(guān)于清潔的工作，并要求能同時(shí)服務(wù)幾位客人的能力

Be aware and abide by Equal Employment Opportunity and Affirmative Actionlegislation and the hotel's policies in regards to harassment prevention. 了解并且遵守員工均等原則，積極樂觀的遵照酒店的規(guī)章制度和員工守則。 Work in a safe manner and abide by Occupational Health and Safety legislation andthe hotel’s policies in regards to accident and incident reporting procedures. 工作中養(yǎng)成安全的習(xí)慣，遵守職業(yè)安全保健規(guī)定和酒店關(guān)于事故和事件報(bào)告的程序規(guī)章 Adhere to all standards and procedures as set out in the Associate Handbook and compliancewith Conduct codes. 遵守員工手冊中的所有標(biāo)準(zhǔn)和程序并且遵守行為守則　 Carry out Administrative Assistant tasks as directed by the DOFB. 根據(jù)餐飲總監(jiān)要求完成秘書的任務(wù)。 Co-ordinate the distribution of the monthly reports to department heads. 協(xié)助分發(fā)月度報(bào)表給各個(gè)部門負(fù)責(zé)人。 Ensure compliance of daily attendance and prepare attendance records for submission toHuman Resources in line with payroll timetable. 確保每日的出勤人數(shù)與出勤表相符，并及時(shí)將出勤表上交至人力資源部。 Maintain files of all documents, and ensure all files are up to date. 妥善保存文件并及時(shí)更新。 Monitor EO stationary supplies and initiate order for any purchase requirements. 監(jiān)控行政辦公室文具的供給及為采購物品打單。

Ensures guest preferences are collected before shift ends 在下班之前收集好客人的喜好表 Ensures our customers receive a fast, efficient friendly check-in and check-out service 保證為客人提供快速有效而友好的登記入住和離店服務(wù) Maximizes room sales and revenue for the hotel. Be familiar with the up-selling program, can up-sell the Club rooms & suites. 最大限度增加酒店銷售收入，熟悉掌握客房促銷技能 Ensures all guest information are completed key into PMS and PSB system 把客人的所有信息準(zhǔn)確的輸入到PMS和PSB的系統(tǒng)里 Ensures proper hand-over of information on the Log book 要相關(guān)事宜準(zhǔn)確的記錄在交接本上 Adhere to the specified hygiene and personal appearance standards of the hotel and his/her area 遵守酒店關(guān)于個(gè)人儀容儀表的個(gè)人衛(wèi)生的要求 Familiarizes oneself and adheres to the provisions outlines in the employee’s handbook, Disciplinary Code and Rules and Regulations 熟悉并遵守員工手冊中的相關(guān)紀(jì)律條款 Maintains proper image of the Front Desk at all times 時(shí)刻保持前臺的形象 Every cashier must count his/her house float at the beginning and end of their shifts to ensure the bank is complete. The bank account must be listed in the space provided on the back of the deposit envelope 在每個(gè)班次開始和結(jié)束時(shí)，必須清點(diǎn)錢款數(shù)量，確?，F(xiàn)金的完整性。每筆錢款必須在封包背面背書 All house floats must be returned to the assigned vault in the amount issued at the end of each shift 在每個(gè)班次結(jié)束后，所有的備用金必須歸還至保險(xiǎn)箱

1.??Ability toperform job functions with attention to detail, speed and accuracy. 具備精細(xì)，快速，準(zhǔn)確的執(zhí)行工作任務(wù)的能力。 2.??Ability toprioritize or organize, derogate work and follow through. 具備很好的安排工作，懂得區(qū)分事情的優(yōu)先次序的能力。 3.? Ability to be aclear thinker remains calm and resolves problems using good judgment. 具備冷靜的判斷解決問題的能力。 4.??Ability to workwell under pressure. 具備在壓力下出色完成工作的能力。 5.??Ability tomaintain good coordination. 具備保持良好的協(xié)調(diào)的能力。 6.??Ability to gainthe goods, arrange the food from the warehouse/preparation area to the firstline. 具備收貨；將食品從倉庫中/準(zhǔn)備區(qū)擺放至工作第一線的能力。????????????????????????????????????????? 7.??Ability to workwith all products and food ingredients involved.?????????????????????????????? ?????????????? 具備烹飪各種食材和原料的能力。 8.??Ability to Judge food quality andmake it up to standards. 具備判斷食品質(zhì)量并使其達(dá)到標(biāo)準(zhǔn)的能力。 9.??Ability to differentiate dates. 具備應(yīng)變時(shí)間變化的能力。 10. Ability tooperate, clean and maintain the equipment during the work. 具備在執(zhí)行工作時(shí),對設(shè)備的操作,清洗及維持的能力。 11.??Ability todirect, train next level employees and improve them in necessary. 具備指導(dǎo),培訓(xùn)下一級員工,在必要時(shí)能對他們進(jìn)行改進(jìn)的能力。 12.??Ability to grasp the prescription of dishes. 具備對菜肴的處方具備較好的領(lǐng)會能力。 13.??Ability to expandand concentrated prescription. 對處方有擴(kuò)大和濃縮的能力。 14.??Ability toperform job functions with minimal supervision. 具備獨(dú)立執(zhí)行工作的能力。 15.? Ability to work cohesively with co-workers as a partof team. 具備融入群體的能力。 16.??Ability to motivatestaff and maintain a cohesive team. 具備激發(fā)并維持團(tuán)體合作的能力。

The Guest Recognition Officer’s main duty is to strengthen and enhance Mystique within the hotel. This includes fulfilling the expressed and unexpressed wishes and needs of all guests. Responsible for courteously and efficiently checking in and out guests; process all payments according to established hotel requirements. Providing information to any guest or visitor upon inquiry. 賓客認(rèn)知專員必須向客人提供熱情且有質(zhì)量的接待服務(wù)，提供個(gè)性化，友善且高質(zhì)量的帶入房間的入住登記.有責(zé)任和客人建立很好的客戶關(guān)系，在提供服務(wù)的時(shí)候，是客人對客戶關(guān)系員有百分之百的信任度和依賴感.

Scope of Position The In-Room Dining Order Taker is responsible for, but not limited to, the overall operations of the In-Room Dining. To provide support to the team in ensuring that the highest standards of service are offered to our guests. Requirements Have a minimum of 1 year experience in related food and beverage establishment Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge 職責(zé)范圍 送餐部接單員負(fù)責(zé)但不局限于送餐部的整體運(yùn)營。支持團(tuán)隊(duì)并確保提供最高的服務(wù)標(biāo)準(zhǔn)給客人。 職位要求 在相關(guān)餐飲方面至少有 1 年工作經(jīng)歷 愿意在彈性時(shí)間和假期期間工作 必須在安全，謹(jǐn)慎，有組織的方式下 工 作 對食物和準(zhǔn)備方面有深厚的知識 對酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時(shí)間處理多種任務(wù) 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細(xì)心的處理客人的要求 當(dāng)?shù)卣Z言和英語閱讀，書寫，口語流利 在任何時(shí)候保持職業(yè)精神和風(fēng)度 具備數(shù)學(xué)技巧，電腦軟件能力（按照要求）和一些酒店的運(yùn)行知識

Scope of Position The In-Room Dining Order Taker is responsible for, but not limited to, the overall operations of the In-Room Dining. To provide support to the team in ensuring that the highest standards of service are offered to our guests. Requirements Have a minimum of 1 year experience in related food and beverage establishment Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge 職責(zé)范圍 送餐部服務(wù)員負(fù)責(zé)但不局限于送餐部的整體運(yùn)營。支持團(tuán)隊(duì)并確保提供最高的服務(wù)標(biāo)準(zhǔn)給客人。 職位要求 在相關(guān)餐飲方面至少有 1 年工作經(jīng)歷 對食品和烹飪有著濃厚的興趣 愿意在彈性時(shí)間和假期期間工作 必須在安全，謹(jǐn)慎，有組織的方式下 工 作 對食物和準(zhǔn)備方面有深厚的知識 對酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時(shí)間處理多種任務(wù) 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細(xì)心的處理客人的要求 當(dāng)?shù)卣Z言和英語閱讀，書寫，口語流利 在任何時(shí)候保持職業(yè)精神和風(fēng)度 具備數(shù)學(xué)技巧，電腦軟件能力（按照要求）和一些酒店的運(yùn)行知識 知曉并堅(jiān)持上海浦東文華能力的關(guān)鍵點(diǎn)： 使客人感到滿意 如同員工一樣一起工作 促進(jìn)氣候的熱情 做到最好 傳遞股東價(jià)值 在規(guī)則下做事 做到有責(zé)任心 積極成為“行業(yè)中的最好” 積極在上海文華東方酒店里有職業(yè)發(fā)展 渴望理解和研究競爭 堅(jiān)持改進(jìn)和工作外知識的獲取 多語種 具有特定酒店行業(yè)知識應(yīng)聘者為先

Scope of Position The Banquet Captain is responsible for, but not limited to, the overall operations in banquet. To provide support to the team in ensuring that the highest standards of service are offered to our guests. Requirements Mandatory Have a minimum of 1 year experience in related food and beverage establishment Have a keen interest in food and the culinary ambitions of the establishment. Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge Be aware and adhere to key MOHG competencies: Delighting our Clients Working together as Colleagues Promoting a Climate of Enthusiasm Being the Best Delivering Shareholder Value Playing by the rules Acting with responsibility

Scope of Position The Reservations Agent will provide a personal consultation and will assist all guests with selecting most ideal possible room choice. Requirements College Excellent overall communication and telephone skills Able to multi-task The ability to work well in a team environment Strong Customer service skills Experience with Microsoft Word and Excel Excellent typing skills Able to communicate written and spoken English Multi-lingual is preferred 職位范圍 員工要具備的職責(zé)有: 預(yù)訂文員負(fù)責(zé)為客人介紹、推薦客人所需的最佳房型。 職位要求 大專學(xué)歷 工作知識  良好的溝通和電話技巧 能同時(shí)處理多種工作 良好的團(tuán)隊(duì)合作精神 為客服務(wù)意識 掌握Word和Excel 良好的打字技巧 能用中英文進(jìn)行書面和口語交流

Scope of Position Research and identify potential hotel room business sources. Requirements? ? ? ? ? ? ? ? ? ? ? ?? Diploma in Hospitality Management or relevant education Minimum 1 year sales experience in the hotel industry, deluxe hotel experience is preferred ?Able to liaise effectively with designated market segment accounts ?A computer literate Fluent in English and local language Mature Takes initiative Presentable Outgoing Self-motivated 職位范圍 完成部門制定的收入指標(biāo)；調(diào)查和發(fā)現(xiàn)潛在的客戶資源，并有意識向這些客戶銷售酒店的資源。 職位要求 酒店管理專業(yè)或相關(guān)教育背景? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 在酒店行業(yè)工作至少一年以上，具備豪華酒店工作經(jīng)驗(yàn)最佳 能很好的和所劃分市場客戶溝通聯(lián)絡(luò) 有一定的餐飲知識 ?熟練使用電腦 流利的英語和漢語 成熟 主動 體面 開朗 自我激勵(lì)