Position Overview：
崗位描述：
The SPA Receptionist main responsibility is to greet all guests that come to the SPA Reception passionately. Assist guests with appointments, paymenttransaction, provide general information, promote, selling of retail tomaximize the spa services and facilities. Proactive in delivering exceptionalservices to all guests request for everlasting memories.
水療接待主要是熱情迎接和接待所有來(lái)到水療前臺(tái)的客人。協(xié)助客人預(yù)訂水療項(xiàng)目、付費(fèi)、介紹水療的信息、促銷活動(dòng)、售賣零售產(chǎn)品以最大化水療服務(wù)和設(shè)施的收入。杰出的服務(wù)不僅僅來(lái)自于積極主動(dòng)、熱情周到，還要能夠?yàn)樗械目腿藙?chuàng)造永久難忘的回憶。
The Role：
崗位職責(zé)：
ESSENTIAL FUNCTIONS基本職責(zé):
Operations 運(yùn)營(yíng)
1.?????Full working understanding of Spa Vision andMission, SOP(s)
完全理會(huì)水療的愿景和使命，還有SOP運(yùn)營(yíng)操作標(biāo)準(zhǔn)
2.?????Schedule reservation in an attempt to maximizedaily utilization and revenues
安排客人的預(yù)訂，試圖最大化每日的利用率和收入
3.?????Perform the Spa Soft systems for reservation,cashiering and reports.
使用SpaSoft系統(tǒng)操作預(yù)訂、收銀和報(bào)表
4.?????Maintain an efficient check in and check outservice
保持高效率的理療房登記和登出服務(wù)
5.?????Maintain the presentation quality and quantityof retail boutique display items
保持零售精品展示的數(shù)量和質(zhì)量
6.?????Maintain cleanliness and organization of spareception and retail boutique areas
保持工作間和精品零售區(qū)域的衛(wèi)生清潔和物品的整齊擺放
7.?????Notify engineering with all maintenance need inthe spa
對(duì)于水療的維護(hù)需要要及時(shí)通知工程部
8.?????Provide ESPA arrival guest journey according tostandard
根據(jù)標(biāo)準(zhǔn)為客人提供ESPA到達(dá)歷程體驗(yàn)
SECONDAY FUNCTIONS其它職責(zé):
Guest Satisfaction 賓客滿意度
1.?????Provide continuous guest service andanticipation of guests’ needs
為客人提供持續(xù)性服務(wù)并且預(yù)測(cè)客人需要
2.?????Provide a professional, friendly demeanor toall guests and resort colleagues
為所有的客人和酒店同事提供專業(yè)和熱情周到的服務(wù)
3.?????Maintain confidentiality of all guestinformation in Spa Soft.
保持SpaSoft系統(tǒng)中所有客人信息的保密性
Financial 財(cái)務(wù)業(yè)績(jī)
1.?????Upsell spa treatments, retail items and spa membershipto achieve budget
向客人增銷水療項(xiàng)目、零售產(chǎn)品和水療會(huì)員以到達(dá)預(yù)算
Administration 行政
1.?????Comply with the resort and departmentalpolicies and procedures
遵守度假酒店和部門的政策和程序
2.?????Assist spa team leaders withadministration reports
協(xié)助水療主管的行政報(bào)告工作
3.?????Perform other duties assigned by the assistantmanager, Spa /supervision, Spa
完成水療副經(jīng)理/主管交代的其它任務(wù)
Talent Profile：
崗位資質(zhì)：
Highly effective communication skills
高效的溝通能力
Excellent organization skills
良好的組織能力
Proficient in English
英文熟練
Familiar with Microsoft Office: Word, Excel, PowerPoint
熟悉辦公軟件：Word, Excel, PowerPoint
Professional telephone manner and demeanor with a natural response to‘smile’ on the phone
專業(yè)的電話禮儀并且在通話中保持面帶微笑
Excellent interpersonal, written and verbal communication skills
良好的人際交往能力，書寫和口語(yǔ)表達(dá)能力
Education 學(xué)歷:? Senior highschool and above.高中及以上
Experience 經(jīng)驗(yàn): 1 year related workingexperiences is expected. 一年相關(guān)工作經(jīng)驗(yàn)
Licenses orcertificates證書: No special licenses required. 不需要特別證書
Grooming 儀容儀表: All employees must maintain a neat, clean and well groomed appearance(specific standards available). 所有員工必須保持整潔干凈的形象。
Other 其他: Additional language ability preferred. 具有其他語(yǔ)言能力將優(yōu)先考慮。
