崗位職責(zé)： 1、服從領(lǐng)導(dǎo)管理分配和落實(shí)日常工作，保證所有工作都能及時(shí)，專業(yè)和高效完成。 2、確保所有維修申請(qǐng)都詳細(xì)記錄在工作交接記錄本上，在交班時(shí)必須及時(shí)更新工作完成情況。 3、制訂酒店各項(xiàng)有關(guān)精裝部分，包括泥水、油漆、木工、修補(bǔ)墻紙、沙發(fā)及玻璃等維修保養(yǎng)工作計(jì)劃。 4、與相關(guān)部門(mén)緊密聯(lián)系執(zhí)行定期及即時(shí)精裝部分各項(xiàng)維修更新工作。 5、協(xié)助建立完整的設(shè)備技術(shù)檔案和維修檔案。 【崗位要求】 1、中專及以上文化程度；從事裝修工作5年或5年以上，或主管崗位1年工作經(jīng)驗(yàn)。 2、有強(qiáng)烈的事業(yè)心與責(zé)任心和配合精神，秉公辦事，不謀私利。 3、身體健康，精力充沛。

崗位職責(zé) 1.查看交班記錄，了解上一班的移交事項(xiàng)，并負(fù)責(zé)處理； 2.熟悉預(yù)訂資料，了解客情，尤其要記住即將來(lái)電的貴賓、?？偷男彰?，了解酒店的所有活動(dòng)； 3.熟悉酒店有關(guān)客房銷售的各項(xiàng)政策，向來(lái)店賓客推銷客房，努力爭(zhēng)取最好的經(jīng)濟(jì)效益； 4.熟練總臺(tái)各項(xiàng)專業(yè)業(yè)務(wù)和技能，搞好對(duì)客服務(wù)； 5.熟練掌握店內(nèi)信息，提供準(zhǔn)確的問(wèn)訊服務(wù)； 6.負(fù)責(zé)為下榻酒店的賓客辦理入住登記手續(xù)； 7.負(fù)責(zé)客房鑰匙的管理和發(fā)放工作并嚴(yán)格遵守驗(yàn)證制度； 8.制作有關(guān)報(bào)表，為其它部門(mén)提供準(zhǔn)確的接待信息。 崗位要求 1.性格開(kāi)朗、頭腦靈活、工作踏實(shí)，具有較強(qiáng)的服務(wù)意識(shí)、推銷意識(shí)和責(zé)任感； 2.熟悉酒店各項(xiàng)對(duì)客政策、設(shè)施設(shè)備及服務(wù)種類以及前臺(tái)工作程度和規(guī)范。

【崗位職責(zé)】 1、制定本部門(mén)預(yù)防性維修保養(yǎng)計(jì)劃有效保障酒店設(shè)備、設(shè)施安全經(jīng)濟(jì)運(yùn)行完好。 2、掌握當(dāng)班能源消耗及維修費(fèi)用，確保酒店最大限度的節(jié)能、節(jié)支。 3、推行節(jié)能運(yùn)行計(jì)劃的實(shí)施和運(yùn)行維修費(fèi)用預(yù)算的控制。 4、進(jìn)行項(xiàng)目?jī)?nèi)機(jī)電問(wèn)題的維修。 5、協(xié)助建立完整的設(shè)備技術(shù)檔案和維修檔案。 【崗位要求】 1、中專及以上文化程度；酒店2年或2年以上同崗位工作經(jīng)驗(yàn)。 2、有高、低壓電工證或制冷證。 3、能充分領(lǐng)會(huì)工程部經(jīng)理的經(jīng)營(yíng)意識(shí)，能組織和指揮工程部各項(xiàng)工作計(jì)劃的實(shí)施，確保工程部的正常運(yùn)轉(zhuǎn)。 4、有強(qiáng)烈的事業(yè)心與責(zé)任心和配合精神，秉公辦事，不謀私利。 5、身體健康，精力充沛。

PositionOverview 崗位概覽 Maximize rooms sales and Resort revenueinassociation with Sales and Marketing through Inventory Control and otherrevenuegenerating departments to meet or exceed the budgeted segment roomrevenue andoccupancy for the Resort while delivering customer service in linewith Capellabrand standards; maximize the team productivity through the use ofmultipleskill e.g. telephone communication skill and Reservation System andschedulingto meet the financial goals of the business as well as theexpectations ofResidents. Maximize sales opportunities and grow business sharefrom domestic,national and international leisure business by cross selling forCapella. 通過(guò)與市場(chǎng)銷售部以及其他創(chuàng)收部門(mén)的合作將客房銷售和酒店收益最大化，使其達(dá)到并超過(guò)預(yù)期，同時(shí)向客人提供符合嘉佩樂(lè)的品牌標(biāo)準(zhǔn)的服務(wù)；通過(guò)多種工作技能使團(tuán)隊(duì)產(chǎn)量最大化，例如：電話溝通技巧，預(yù)訂系統(tǒng)，從而滿足業(yè)務(wù)和財(cái)務(wù)目標(biāo)。通過(guò)交叉銷售嘉佩樂(lè)的所有酒店增加銷售機(jī)會(huì)，并擴(kuò)張國(guó)內(nèi)和國(guó)際的市場(chǎng)份額。 TheRole 崗位職責(zé)： 1.Administerthe loading of all new rates into the relevant reservation systems, includingtesting and deployment.?????????????????????????????????????????????????????????????????????? 將所有新價(jià)格輸入相關(guān)預(yù)訂系統(tǒng)，包括測(cè)試和實(shí)施。 2.Leveragethe communication with Rooms on checking room-type availability to maximizerooms sales, yield and average room rate through upselling and other inventoryand rate management initiatives.?????????????????????????????????????????????????????????????????????????????? 與房務(wù)部溝通并檢查可售房型，從而將客房銷量最大化，并通過(guò)增銷平衡和管控房?jī)r(jià)。 3.Reinforcethe processing of individual and group reservations, rooming lists, waitlistsand other reservations according to the Resort Policies and Procedures.????????????????????????????? 根據(jù)酒店政策和操作程序處理散客預(yù)訂、團(tuán)隊(duì)預(yù)訂、分房表、等待清單以及其他預(yù)訂。 4.Ensurethe proper handling of all overbooking situations and waitlisted business,working closely with the relevant departments.??????????????????????????????????????????????????? 確保正確處理超售和等待業(yè)務(wù)的情況，并和相關(guān)部門(mén)緊密合作。 5.Manageand enhance detailed knowledge of Opera System; ensure database ifprofessionally managed and kept up to date.??????????????????????????????????????? ????????????????????? 管理并加強(qiáng)對(duì)Opera系統(tǒng)的了解；確保能夠?qū)I(yè)地管理并及時(shí)更新數(shù)據(jù)庫(kù)。 6.Ensurethe Resort, company and local rules, policies and regulations are adhered to,including credit and payment policies.???????????????????????????????????????????????????????????? 確保酒店和公司根據(jù)當(dāng)?shù)氐恼邨l例開(kāi)展業(yè)務(wù)，包括信貸和付款政策。 7.Manageall proposal and contract process from initial enquiry, quotation, negotiationtill contract stage for all group business markets; manage all inquiries withan immediate acknowledgement and followed by turnaround for proposals andquotes within 24 hours.???????????????????????????? 管理所有團(tuán)隊(duì)業(yè)務(wù)的報(bào)價(jià)和合同流程，包括從客人首次詢價(jià)，酒店報(bào)價(jià)，協(xié)商到簽訂合同；即時(shí)應(yīng)答并管理客人詢價(jià)，并在24小時(shí)內(nèi)跟進(jìn)報(bào)價(jià)。 8.Enhancedetailed product knowledge of the Resort facilities and services; ensure allemployees maintain and updated awareness of the Resort product knowledge, salesand marketing promotions.??????????????????????????????????????????????????????????????????????????? 加強(qiáng)酒店設(shè)施和服務(wù)相關(guān)的產(chǎn)品知識(shí)；確保所有的員工了解最新的產(chǎn)品知識(shí)和市場(chǎng)銷售推廣。 9.Ensurean efficient and accurate filing and tracing system, both manuals andelectronic; ensure all business booked is properly tracked. Ensure the use newtechnology and equipment is explored and implemented wherever appropriate.???????????????????????????????????????????? 確保歸檔和查詢系統(tǒng)的高效準(zhǔn)確，同時(shí)需要紙質(zhì)和電子版；確?？梢宰粉櫟剿械念A(yù)訂信息。發(fā)掘更多新科技和設(shè)備，并將其運(yùn)用到適當(dāng)?shù)牡胤健?10.Followup on all matters in the absence of sales and marketing colleagues.????????????????????? ? 一旦有市場(chǎng)銷售部同事缺席，能及時(shí)跟進(jìn)其手上的所有工作。 11.Participatein the preparation of Annual Commercial Plan. Achieve business goals budgetedin Annual Commercial Plan.?????????????????????????????????????????????????????????????? 參與準(zhǔn)備年度商業(yè)計(jì)劃。并達(dá)到年度商業(yè)計(jì)劃中的預(yù)期目標(biāo)。 12.Participatein and contribute to all training sessions and meetings in the Resort asrequired.??? 參與并投入到酒店要求的所有培訓(xùn)和會(huì)議。 13.Coordinatewith Resort Operations team to ensure the Residents expectations are fullycommunicated to ensure the delivery of the stay experience exceeds the Resident’svision effectively and efficiently. Work closely with the Rooms, Food andBeverage and other revenue generating departments to maximize the Resortrevenue through all sales and marketing activities.???????????????????????????????????????????????????????????????????????????? 與酒店運(yùn)作團(tuán)隊(duì)協(xié)調(diào)，不光滿足住客期望，并且有效和高效的超越他們的期望。與房務(wù)部，餐飲部以及其他創(chuàng)收部門(mén)合作，從而通過(guò)市場(chǎng)銷售活動(dòng)使酒店收益最大化。 14.HandleResidents feedback and inquiries in a courteous and efficient manner, followingthrough to ensure problems are resolved satisfactorily.??????????? ???????????????????????????????? 禮貌并及時(shí)地處理住客的反饋和詢問(wèn)，跟進(jìn)并確保完美地解決客人的問(wèn)題。 15.Ensureall contracts signed by Director of Sales and Marketing or on behalf of Salesand Marketing, according to the Resort’s and departmental Policies andProcedures.????????????????? 根據(jù)酒店和部門(mén)的政策程序，確保所有合同由市場(chǎng)銷售總監(jiān)或代表市場(chǎng)銷售總監(jiān)的管理者簽字。 TalentProfile任職資格： 1.High School and above 高中學(xué)歷及以上 2.Approximately 2-3 years’ experience asSupervisor/Line Colleague 約2-3年預(yù)定主管/預(yù)定文員的工作經(jīng)驗(yàn) 3.Excellent written and spoken Chinese andEnglish. 熟練的中英文口語(yǔ)和書(shū)寫(xiě)能力。 4.Good interpersonal & communicativeskills. 出色的人際交往和溝通能力。

PositionOverview 崗位概覽 To grow the market share of the hotelbusiness volume through the development of room and catering sales in achievingset annual targets. To develop a solid sales pipeline and systematicprospecting program. To manage the Sales and Marketing Department to achievemaximum occupancy and revenue. 通過(guò)客房和餐飲銷售實(shí)現(xiàn)年度目標(biāo)設(shè)定以增長(zhǎng)的市場(chǎng)份額酒店業(yè)務(wù)發(fā)展的范圍。開(kāi)發(fā)一個(gè)堅(jiān)實(shí)的銷售渠道、系統(tǒng)和勘探項(xiàng)目。管理銷售和營(yíng)銷部門(mén)疑惑的最大的入住率和收入。 TheRole 崗位職責(zé)： 1.Provides aprofessional, advisory and executive support to the GM in meeting strategicgoals. 為總經(jīng)理提供一個(gè)專業(yè)的咨詢和行政支持以達(dá)成戰(zhàn)略目標(biāo) 2.Plans and developsmarketing strategies and promotion plans with Marcom and Revenue Director. 與市場(chǎng)傳訊和收益總監(jiān)計(jì)劃和發(fā)展?fàn)I銷策略以及促銷計(jì)劃 3.To achieve revenuegoals by developing and implementing proper sales and marketing strategies. 實(shí)現(xiàn)收入目標(biāo)的發(fā)展以及實(shí)施適當(dāng)?shù)匿N售和營(yíng)銷策略 4.Design a system toobtain data from market place which can be instrumental in developing new salesstrategies – competitive activities and developments. 設(shè)計(jì)系統(tǒng)從市場(chǎng)獲取數(shù)據(jù),可以幫助開(kāi)發(fā)新的銷售策略——競(jìng)爭(zhēng)性活動(dòng)和發(fā)展 5.To understand themarket, its trends and changes, explore opportunities for competitive advantageto yield one’s fair share of the market. 了解市場(chǎng)趨勢(shì)和變化,探索機(jī)會(huì)擴(kuò)大競(jìng)爭(zhēng)優(yōu)勢(shì)，從而獲取一個(gè)公平的市場(chǎng)份額 6.To analyzeopportunities, select realistic objectives, develop, implement and controleffective strategies and sales plans. 對(duì)現(xiàn)有營(yíng)銷機(jī)會(huì)進(jìn)行分析, 選擇現(xiàn)實(shí)的目標(biāo), 制定,實(shí)施和控制的有效策略和銷售計(jì)劃 7.Assessing sellingopportunities within the Sales and Catering capacity, work with and assist withother portfolios i.e. F&B through marketing channels, Public Relationscampaigns to the corporate sectors, on F&B promotions or other similarpromotions from other portfolios/departments. 根據(jù)客房和餐飲容量評(píng)估銷售機(jī)會(huì)，同其他部門(mén)配合協(xié)作，如餐飲部一起擴(kuò)大市場(chǎng)渠道，與市場(chǎng)傳訊部一起發(fā)展公司業(yè)務(wù)，同其他部門(mén)進(jìn)行餐飲促銷或其他促銷。 8.Monitors andevaluates contemporary sales and marketing initiatives and trends. 監(jiān)測(cè)和評(píng)價(jià)當(dāng)下的銷售計(jì)劃和趨勢(shì)。 9.Develop andimplement disciplined a prescribed routing of patterns in covering territoryand accounts to achieve high penetration of the market share. 開(kāi)發(fā)市場(chǎng)，根據(jù)既定的方式實(shí)施銷售擴(kuò)張。擴(kuò)大市場(chǎng)份額占有率。 10.To establishsales targets and highlight any variances with actual sales figures andrecommend what action should be taken to remedy significant variances. 建立銷售目標(biāo)，關(guān)注與實(shí)際銷售數(shù)據(jù)的差異。并給予建議應(yīng)采取什么行動(dòng)來(lái)補(bǔ)救顯著差異。 11.Manages guest relationsand client services including guest and client needs, product and serviceknowledge, sales effectiveness, communication skills and guest and clientfeedback to ensure future repeat and new business. 管理客戶關(guān)系和客戶服務(wù)。包括客人和客戶需求、產(chǎn)品和服務(wù)的知識(shí),銷售效率,溝通技巧和客戶的反饋來(lái)確保未來(lái)的重復(fù)使用和新業(yè)務(wù)的開(kāi)發(fā)。 12.To increaseoccupancy, average rate and profits of the hotel through planning, guidance,and training of hotel sales personnel. 通過(guò)規(guī)劃、指導(dǎo)和培訓(xùn)酒店銷售人員增加入住率、平均房?jī)r(jià)和酒店的利潤(rùn)。 TalentProfile任職資格： 1.Min 2-3 years’experience for same position 2-3年及以上相同崗位工作經(jīng)驗(yàn) 2.Strongselling skills and techniques. 強(qiáng)大的銷售技能 3.Knowledge of local & internationalmarket. 了解本地和國(guó)際市場(chǎng)。 4.Excellent written and spoken Chinese andEnglish. 熟練的中英文口語(yǔ)和書(shū)寫(xiě)能力。 5.Good interpersonal & communicativeskills. 出色的人際交往和溝通能力。

TheRole崗位職責(zé)： 1. Ensure that the quality levels of administration are maintained atits highest level at all times. 確保始終保持高標(biāo)準(zhǔn)高質(zhì)量的行政管理水平 2. Maintain the highest levels of personal hygiene and grooming at alltimes following the standard given. 根據(jù)既定標(biāo)準(zhǔn)維護(hù)高水平個(gè)人衛(wèi)生及儀容儀表 3. Practice proper telephone etiquette with colleagues and Resort’sguests. 對(duì)團(tuán)隊(duì)成員以及酒店客人使用良好的電話禮儀 4. Ensure that proper channels of communication are used andinformation is disseminated to the correct receivers. 確保使用合適的溝通渠道并將信息傳遞給正確的接收人 5. Attend the daily Food & Beverage briefings, take Minutes andshare it with the respective Managers accordingly. 參加每日餐飲部會(huì)議，制作會(huì)議記錄并分享給相關(guān)經(jīng)理 Talent Profile 崗位資質(zhì)： Bachelordegree and above 本科學(xué)歷及以上 Strong MicrosoftOffice Skills 扎實(shí)的微軟辦公技巧 ExcellentCommunication Skills 出色的溝通能力 Proficient English Skills

The Role崗位職責(zé)： Be familiar with menus, foodrecipes and other aspects to recommend various foods and beverages to guests. 要熟知菜單、食品配方及其它方面的知識(shí)，以向客人推薦各種食品及飲料 Interact and engage with guests and maintains high quality service standards 與客人互動(dòng)并保持高質(zhì)量的服務(wù)標(biāo)準(zhǔn) Support the daily operation in collaboration withthe restaurant supervisors, assist with monthly forecasting, weekly schedule, etc 與餐廳主管合作并支持日常運(yùn)營(yíng)，協(xié)助完成月度預(yù)測(cè)、周計(jì)劃等工作 Handle guest complaints effectively and professionally 有效和專業(yè)地處理客人的投訴 Talent Profile 崗位資質(zhì)： Preferably has experience working in eithera luxury restaurant or luxury hotel background 有豪華餐廳或五星級(jí)酒店工作經(jīng)驗(yàn)者優(yōu)先 Master fundamental knowledge of food and beverages and be skilled in service 掌握必需的餐飲酒水知識(shí)，有一定的服務(wù)技能 Has a passion for Food & Beverage 對(duì)餐飲有熱情 Loves interacting with guests 喜歡與客人互動(dòng) Basic English Skills 基礎(chǔ)英語(yǔ)能力 A self-starter and a team player 積極主動(dòng)，善于團(tuán)隊(duì)合作 Work diligently with a positive attitude and willingness to work hard 工作認(rèn)真，態(tài)度端正，吃苦耐勞

The Role?崗位職責(zé):? Organize mise-en-Place.? 組織準(zhǔn)備工作。 Check dish washing area and dish washing machine in good condition. 檢查洗碗?yún)^(qū)和洗碗機(jī)是否處于良好的工作狀態(tài)。 Manage the receiving and storage of kitchen goods. 協(xié)助倉(cāng)庫(kù)管理員廚房貨物的收貨和倉(cāng)庫(kù)儲(chǔ)存。 Maintaining superior conditions of all equipment in the department. 維護(hù)部門(mén)所有設(shè)備的優(yōu)良狀態(tài)。 Clean and Maintain Equipment and Premises. 清潔并維護(hù)設(shè)備和場(chǎng)地。 Supervise the cleaning and storage of kitchen and restaurantequipment. 督導(dǎo)廚房和餐廳設(shè)備的清潔和儲(chǔ)存。 Oversee the removal of waste. 監(jiān)督垃圾的清理搬運(yùn)。 Oversee the handling of kitchen linen. 督廚房布草的處理。 Ensure all the colleague to carry out the task according to thestandard. 確保所有同事根據(jù)標(biāo)準(zhǔn)完成任務(wù)。 Make certain that areas of accountability are executed inuncompromised levels.? Proper utilizationof resources is a must . 確保責(zé)任管轄范圍的一切事物都是不折不扣地被執(zhí)行。資源合理利用是必須的。 Oversee facility and equipment in the responsible areas to make surethey are in complete working order. 監(jiān)督管轄區(qū)域的設(shè)施和設(shè)備，確保它們是在正常工作狀態(tài)。 Inspects and maintains proper standard of storing, handling andmaintenance of industrial chemicals, kitchen and banquet equipment. 檢查并保持正確的儲(chǔ)存、處理和工業(yè)化學(xué)用品維護(hù)、廚房和宴會(huì)設(shè)備的標(biāo)準(zhǔn)。 Inputs work orders and order cleaning supplies. 輸入工作單和訂購(gòu)清潔用品。 Ensures all activities performed within the department are inaccordance with the company’s business objectives, and established safety andsecurity standards. 確保部門(mén)內(nèi)所有活動(dòng)符合公司的業(yè)務(wù)目標(biāo)，并建立人身安全和安保標(biāo)準(zhǔn)。 Talent Profile 崗位資質(zhì)： Experience in a luxury hotel is anadvantage 有奢華酒店經(jīng)驗(yàn)優(yōu)先 High school and above? 高中及以上學(xué)歷 Approximately 2-3 years' experience as Bar Supervisor of Captain?? 2-3年及以上相同工作經(jīng)驗(yàn) Highly effective interpersonal, written andverbal communication skills 良好的人際交往能力和書(shū)面口頭溝通表達(dá)的能力 Highly organized and able to prioritize andmeet deadlines in a fast-paced environment 在快節(jié)奏工作環(huán)境中良好的組織，顧全大局及吃苦耐勞的能力

Position Overview The Spa Therapist main responsibility is to perform quality Spa treatment services to guests / visitors and members in a timely, courteous and efficient manner. Escorts guests to and from treatment rooms, attending to their every need throughout their Spa visit. Proactive and passionate in delivering treatment rituals to all guest for everlasting memories 水療芳療師的主要責(zé)任是以彬彬有禮、省時(shí)高效的方式為客人/訪客和會(huì)員提供卓越品質(zhì)的水療服務(wù)。迎來(lái)送往到訪水療的客人，包括帶領(lǐng)客人去理療房、滿足客人的需求。杰出的服務(wù)不僅僅來(lái)自于積極主動(dòng)、熱情周到，還要能夠?yàn)樗械目腿藙?chuàng)造永久難忘的回憶。 ? The Role Full working understanding of Spa Vision and Mission, SOP(s) 完全理會(huì)水療的愿景和使命，還有SOP運(yùn)營(yíng)操作標(biāo)準(zhǔn) Perform and explain all treatments and products used in the spa menu 執(zhí)行并解釋水療菜單上的所有護(hù)理項(xiàng)目和所用的產(chǎn)品 Handle and maintain the quality and quantity of amenities, linens, beverages and all accessories in treatment room. 負(fù)責(zé)并保持理療房里用到的產(chǎn)品、布草、飲品和所有配件的數(shù)量和質(zhì)量 Handle and maintain cleanliness and organization of treatment rooms and pantry’s. 保持理療房和工作間的衛(wèi)生清潔和物品的整齊擺放 Assist and guide guests to the necessary stations prior to any services scheduled 在服務(wù)未安排妥當(dāng)之前協(xié)助并指引客人到指定的區(qū)域就坐 ? Talent Profile Highly effective communication skills 高效的溝通能力 Excellent organization skills 良好的組織能力 Professional telephone manner and demeanor with a natural response to ‘smile’ on the phone 專業(yè)的電話禮儀并且在通話中保持面帶微笑 Excellent interpersonal, written and verbal communication skills 良好的人際交往能力，書(shū)寫(xiě)和口語(yǔ)表達(dá)能力 1 year related working experiences is expected. 一年相關(guān)工作經(jīng)驗(yàn)

Job Title:Communication Supervisor 職位：總機(jī)主管 Department: Front Office 部門(mén)：前廳部 Reports to: Communication Manager 匯報(bào)對(duì)象：總機(jī)經(jīng)理 Position level: Supervisor 職位級(jí)別：主管 Position Overview 職位概況 Supervise Communications Agents on performance standards and telephone manners. Proactive in identifying opportunities to blow away our guests 領(lǐng)導(dǎo)總機(jī)接線員按照標(biāo)準(zhǔn)和電話禮儀的要求完成工作。積極主動(dòng)地把握機(jī)會(huì)為客人制造意外驚喜 The Role 崗位職責(zé) Supervise all Communications agents answer the phone according to the brand standard. 根據(jù)品牌標(biāo)準(zhǔn)指導(dǎo)所有總機(jī)接線員應(yīng)答客人的來(lái)電 Check and update all Resort information in Communications. 每日檢查并更新總機(jī)的相關(guān)信息 Daily meeting and testing of product knowledge to ensure all Communications agents are knowledgeable on Resort facilities and promotions. 每日例行檢查所有接線員的酒店產(chǎn)品知識(shí)的掌握程度，并確保所有人了解酒店的設(shè)施和產(chǎn)品促銷活動(dòng) Daily check wakeup call request and ensure all requests are fulfilled. 每天查看叫醒服務(wù)的需求并確保所有的客人需求安排就位 Be fully aware of the functioning procedure of all switchboard equipment. 完全掌握接線設(shè)備的運(yùn)行程序和狀態(tài) Be knowledgeable of In-Room Dining menu, proficiently take orders and make recommendations. 熟悉客房送餐的菜單，能夠熟練地為客人點(diǎn)單并推薦菜品 Handle the guests feedback and ask for help from senior managers if needed. 處理客人的反饋意見(jiàn)，如若需要?jiǎng)t要向上級(jí)需求幫助 Talent Profile 學(xué)歷要求 College and above大?；蛞陨蠈W(xué)歷 Work Experience 工作經(jīng)驗(yàn) Approximately 2-3 years’ experience as Supervisor / Line Colleague 要求約2-3年的相關(guān)主管或從業(yè)的工作經(jīng)驗(yàn) Skills Set 技能要求 Good presentation and communication skills. 良好的展示及溝通技巧 Good organization skills. 良好的組織技巧 English Fluent in both writing and speaking. 流利的英語(yǔ)說(shuō)、寫(xiě)能力 Familiar with Microsoft Office: Word, Excel, PowerPoint. 熟悉微軟辦公自動(dòng)化軟件，Word, Excel, PowerPoint High energy level with presentation skills. 具備優(yōu)秀展示技巧 Basic Resort knowledge. 掌握基本酒店產(chǎn)品知識(shí) Basic Training Skills.

職位:?機(jī)修工 部門(mén):?工程部 工作匯報(bào)對(duì)象:?機(jī)修主管 級(jí)別:??領(lǐng)班級(jí) 職位描述： 按照工作安排修理、安裝、預(yù)防性維護(hù)和日常所有機(jī)械系統(tǒng)，包括酒店的冷熱供水系統(tǒng)運(yùn)行，以及排水系統(tǒng)、消防系統(tǒng)、洗衣房、廚房設(shè)備等，確保所有設(shè)備在最佳狀態(tài)運(yùn)行。 崗位職責(zé)： 遵從度假酒店的運(yùn)營(yíng)標(biāo)準(zhǔn)、P&P政策和程序，及指導(dǎo)方針去執(zhí)行任務(wù)。 按計(jì)劃每天檢查機(jī)械裝置和設(shè)備。 熟悉所有的機(jī)械系統(tǒng)，嚴(yán)格按照操作指令和要求操作。 Organizing machinery services with the contractors. 跟供應(yīng)商組織機(jī)器的保養(yǎng)服務(wù)。 To check regularly the spare parts and report to supervisor. 定期檢查零備件并報(bào)告給主管。

【職責(zé)內(nèi)容】 職責(zé)說(shuō)明： 1、作為美容院的儲(chǔ)備人才力量，在美容院里學(xué)習(xí)相關(guān)美容護(hù)理手法以及知識(shí)。 2、經(jīng)過(guò)學(xué)習(xí)，可以成為美容師或者是美容顧問(wèn)。 職位要求： 1、能吃苦，學(xué)習(xí)能力比較強(qiáng)，皮膚好。 2、具有責(zé)任心和團(tuán)隊(duì)合作精神，服務(wù)意識(shí)強(qiáng)。

【職位簡(jiǎn)述】 舞臺(tái)監(jiān)督主要負(fù)責(zé)監(jiān)督并組織C秀劇場(chǎng)舞臺(tái)上所有的技術(shù)設(shè)備和演職人員運(yùn)作，保障演出的順利進(jìn)行。 【主要義務(wù)和職責(zé)】 協(xié)助總舞監(jiān)制訂演出陣容方案，負(fù)責(zé)對(duì)外發(fā)布和信息傳達(dá)； 負(fù)責(zé)演出后臺(tái)催場(chǎng)和監(jiān)督工作，以防演員誤場(chǎng)； 協(xié)助總舞監(jiān)及時(shí)高效處理演出過(guò)程中的突發(fā)事件及安全隱患，確保演出安全順利進(jìn)行； 協(xié)助完善演出應(yīng)急救援預(yù)案，與技術(shù)部分工協(xié)作完成預(yù)案演練； 協(xié)助總舞監(jiān)完成演員舞臺(tái)演出驗(yàn)證和演員考評(píng)工作； 協(xié)助總舞監(jiān)做好訓(xùn)排練所需的技術(shù)、音樂(lè)、演員等預(yù)設(shè)工作； 協(xié)助總舞監(jiān)做好演員的日常管理工作； 負(fù)責(zé)舞臺(tái)管理部的檔案整理及歸檔工作； 協(xié)助總舞監(jiān)做好部門(mén)固定資產(chǎn)的盤(pán)點(diǎn)工作。 【技能、經(jīng)驗(yàn)和教育要求】 大專及以上學(xué)歷，藝術(shù)類、舞臺(tái)管理等相關(guān)專業(yè)； 2年以上舞臺(tái)監(jiān)督經(jīng)驗(yàn)，有較強(qiáng)的現(xiàn)場(chǎng)控制能力及溝通協(xié)調(diào)應(yīng)變能力； 具備較強(qiáng)的溝通協(xié)調(diào)能力，較強(qiáng)的責(zé)任心，良好的團(tuán)隊(duì)合作能力和應(yīng)急處理能力； 具有一定的英語(yǔ)溝通能力，能用英語(yǔ)進(jìn)行日常工作交流。

Job Summary: 崗位描述 Lead the annual budget process, monthly forecast process and performing varied and complex financial analysis with summarized findings for decision making purposes. To ensure the completeness and accuracy of all financial information, timely reporting thereof, ensure the internal control systems are implemented and maintained for operational efficiency, to safeguard the assets of the company and to ensure the division supports the operations and take all reasonable steps to assist the bottom line.? Also assist to prepare financial reports for owning company, support with audit assigned from owning company. In-charge the Financial Planning & Analysis area by participating in the annual budget process, monthly forecast process and performing varied and complex financial analyses with summarized findings for decision-making purposes.? Act as a resource for creating financial models for various business scenarios. 領(lǐng)導(dǎo)年度預(yù)算流程，每月預(yù)測(cè)流程，為了達(dá)到?jīng)Q策的目的，進(jìn)行各種復(fù)雜的財(cái)務(wù)分析并總結(jié)研究成果。確保所有財(cái)務(wù)信息的完整性和準(zhǔn)確性，及時(shí)報(bào)告，確保內(nèi)部控制系統(tǒng)的執(zhí)行和維護(hù)，維護(hù)公司的資產(chǎn)，并確保部門(mén)支持運(yùn)營(yíng)，并采取一切合理的程序來(lái)堅(jiān)持底線原則。 協(xié)助完成業(yè)主公司的財(cái)務(wù)報(bào)告，支持業(yè)主公司指派的審計(jì)活動(dòng)。負(fù)責(zé)財(cái)務(wù)計(jì)劃與分析區(qū)域通過(guò)參與年度預(yù)算過(guò)程,月度預(yù)測(cè)過(guò)程和執(zhí)行不同的和復(fù)雜的金融分析和總結(jié)調(diào)查結(jié)果進(jìn)行決策。作為一個(gè)資源為各種業(yè)務(wù)場(chǎng)景創(chuàng)建金融模型。? Key Duties and Responsibilities主要崗位職責(zé) ? Plans and coordinates the process of completing the annual operating budget and monthly operating forecasts. This process includes: 計(jì)劃和協(xié)調(diào)完成年度經(jīng)營(yíng)預(yù)算和每月業(yè)務(wù)預(yù)測(cè)的過(guò)程。這個(gè)過(guò)程包括: The coordination of multi-disciplined operating departments; 協(xié)調(diào)所有的運(yùn)營(yíng)部門(mén); Analysis and evaluation of budget submissions 提交預(yù)算的分析和評(píng)估 Coordination and participation in final budget reviews with senior management 與高級(jí)管理層協(xié)調(diào)并參與最終的預(yù)算審核 Direct and coordinate financial analysis relating to projected and actual operating results of the Company – primarily related to Atlantis, Sanya. 直接和協(xié)調(diào)與公司，主要是三亞亞特蘭蒂斯有關(guān)的預(yù)測(cè)和實(shí)際運(yùn)營(yíng)結(jié)果的財(cái)務(wù)分析。 Continuous review, assessment and improvement of the company’s financial budget/forecast tools. Process must incorporate a plan to train and support end users – i.e. operating groups. 持續(xù)地審查、評(píng)估和改善公司的財(cái)務(wù)預(yù)算/預(yù)測(cè)工具。過(guò)程必須結(jié)合一個(gè)計(jì)劃去培訓(xùn)和支持最終用戶, 如運(yùn)營(yíng)部門(mén)。 有酒店工作經(jīng)驗(yàn)總賬/應(yīng)付背景優(yōu)先

Job Summary? 職位簡(jiǎn)述? To co-ordinate and oversee all resort operations in the absence of the Resort Managment or designate during nights. To ensure the safety and security of guests.? 在度假村管理層不當(dāng)值的情況下，夜班經(jīng)理協(xié)調(diào)和監(jiān)督所有的度假村的夜間運(yùn)營(yíng)工作，確?？腿说陌踩?。? Key Duties and Responsibilities? 主要義務(wù)和職責(zé)?? ? Attending Night shift meeting.? ? 參加夜班交班會(huì)議。? ? Conduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and ? Beverage Outlets, Public Areas, Car Parking.? ? 在上班期間對(duì)大堂和后臺(tái)區(qū)域進(jìn)行檢查，包括前廳、客房、大堂、餐廳、公共區(qū)域、停車場(chǎng)等。? ? Work closely with security to maintain safety in the Hotel.? ? 與安全部門(mén)緊密合作，確保酒店的安全。? ? Ensure all team members are aware of all room revenue targets and are kept informed of performance results.? ? 確保所有團(tuán)隊(duì)成員都知道所有的收入目標(biāo)，并保持對(duì)業(yè)績(jī)結(jié)果的了解。? ? Review VIP arrival& special events.? ? 檢查貴賓的到達(dá)和特別會(huì)議。? ? Prepare the DOR (Daily Operations Report) and send it to the superiors, review all complaints and ensure the closure of all pending complaints.? ? 準(zhǔn)備好(每日運(yùn)營(yíng)報(bào)告)并將其發(fā)送給上級(jí)，查看所有投訴，確保所有未決投訴的跟進(jìn)。? ? Ensure all non-guaranteed reservations are released at the appointed time.? ? 確保所有非擔(dān)保預(yù)訂在指定時(shí)間內(nèi)釋放。? ? Adhere to the resort selling strategy by ensuring the use of correct rates.?? ? 確保所有的預(yù)訂都是通過(guò)專業(yè)的方式來(lái)處理，確保客人會(huì)帶來(lái)更多預(yù)訂。? ? Ensure guests are communicated and assisted in an efficient, warm and professional manner by all team members.? ? 確保團(tuán)隊(duì)成員以以高效、熱情、專業(yè)的態(tài)度與客人溝通和協(xié)助。 ? Oversee Night operations ensuring resort standards are adhered to and maintained by all team members.? ? 監(jiān)督夜間運(yùn)作，確保所有團(tuán)隊(duì)成員遵守和維護(hù)度假村標(biāo)準(zhǔn)。? ? Overlook the entire Hotel operating during the night shift operation.? ? 夜班期間要檢查所以運(yùn)營(yíng)部門(mén)的工作。? ? Be aware of all emergency procedures during night shift operation.? ? 在夜間值班時(shí)注意所有的緊急程序? ? Ensure a consistently high standard of presentation is maintained for both the department and the team members.? ? 積極評(píng)價(jià)客人的意見(jiàn)和反饋，與團(tuán)隊(duì)成員溝通，并實(shí)施措施以提高客人的滿意度。? ? Have full knowledge of all products and services provided by the resort and in the local area.? ? 充分了解度假村和當(dāng)?shù)氐貐^(qū)提供的所有產(chǎn)品和服務(wù)。? ? Implement a full training plan within the reception to develop all personnel to their full potential during Night shift.? ? 在前臺(tái)執(zhí)行一個(gè)完整的培訓(xùn)計(jì)劃，在夜間班期間培養(yǎng)所有的員工充分發(fā)揮他們的潛能。? ? Conduct Annual Appraisals with all team members and ensure follow-up of targets for team members are being followed up and monitored.? ? 檢查、維護(hù)和執(zhí)行系統(tǒng)和程序。? ? Ensure Night shift handover is conducted in a professional and constructive manner.? ? 確保夜班交接班以專業(yè)和建設(shè)性的方式進(jìn)行。? ? Regularly spot check duty shift checklists to ensure tasks are completed.? ? 定期檢查值班檢查表，確保任務(wù)完成。? ? Spot check passport scans to ensure accuracy as per Sanya Authorities requirements for transfers.

Job Summary? 工作簡(jiǎn)述? Primarily responsible for acquiring and converting Wedding group leads allowing the Wedding groups segment to reach and/or exceed the departmental revenue and room nights targets. This role is based in Sanya and is customer facing, both within the Resort and visitation of local accounts.? 主要負(fù)責(zé)獲得及轉(zhuǎn)換潛在團(tuán)隊(duì)客戶使其達(dá)到或超過(guò)部門(mén)的收益目標(biāo)及間夜目標(biāo)。辦公點(diǎn)在三亞，負(fù)責(zé)度假村的對(duì)客服務(wù)及客戶的視察訪問(wèn)。? Key Duties and Responsibilities? 關(guān)鍵職責(zé)? Proposals & Quotes: 提案及報(bào)價(jià)? ? Prepare all proposal and quotes which must be sent out within 24 hours of the initial enquiry in line with ASH standard template. 準(zhǔn)備所有提案和報(bào)價(jià)，必須在最初詢問(wèn)的 24 小時(shí)內(nèi)根據(jù) ASH 標(biāo)準(zhǔn)模板發(fā)出。 ? Prepare all contracts – in line with ASH standard templates, ensuring that the contract has been signed by all relevant parties. 準(zhǔn)備所有合同 - 符合 ASH 標(biāo)準(zhǔn)模板，確保所有相關(guān)方簽署合同。? ? Secure all initial deposits related to the confirmed event, preparing any LPO in order to ensure swift payment is received. 確保與確認(rèn)事件相關(guān)的所有初始存款，準(zhǔn)備任何 LPO，以確保收到快速付款。? ? Ensure all activities related to proposal and quotes are entered into Delphi. 確保與提案和報(bào)價(jià)相關(guān)的所有活動(dòng)都輸入到 Delphi 系統(tǒng)里。? ? Ensure that a detailed file is prepared – ready for handover to events management and all relevant documentation is presented at handover stage. 準(zhǔn)備一個(gè)詳細(xì)的文檔-能直接交接給會(huì)務(wù)管理且提供用于交接階段的所有相關(guān)文件。? Sales: 銷售? ? Manage a portfolio of Wedding accounts for which you will be responsible for their production, conversion of bookings along with the clients overall product knowledge (Direct clients, wedding planners, RSO / GSA’s) 負(fù)責(zé)管理的婚宴客戶檔案及其產(chǎn)量，與整體產(chǎn)品一起實(shí)現(xiàn)客戶預(yù)訂（地接社的第三方代理商，婚宴客戶，RSO /GSA）。? ? Present the unique features and benefits for ASH, position the Resort over and above competitors, monitoring competitors’ activities and rate positioning.? 介紹 ASH 的特色和優(yōu)點(diǎn)，將度假村定位在競(jìng)爭(zhēng)對(duì)手以上，監(jiān)控競(jìng)爭(zhēng)對(duì)手的活動(dòng)和速度定位。 ? Ensure that all proposal and quotes sent out are followed up within 3-5 days, establishing client feedback and likely hood to confirm.? 確保發(fā)出的所有提案和報(bào)價(jià)在 3-5 天內(nèi)進(jìn)行跟進(jìn)，建立客戶反饋并確認(rèn)其可能性。? ? Negotiate where necessary on initial proposal costs and breakdown. Include value added extras and/or re-evaluate rates where applicable.? 在必要時(shí)協(xié)商初始建議費(fèi)用和細(xì)分。 包括增值額外費(fèi)用和/或適當(dāng)時(shí)重新評(píng)估費(fèi)用。 ?? Participate in site inspections, Wedding Fair and the creation of running orders as and when required and planned for in advance accordingly.? 參與現(xiàn)場(chǎng)視察，考察團(tuán)之旅，并在必要時(shí)提前安排合理的參觀。? ? Participate in relevant trade shows as and when required.? 在需要時(shí)參加相關(guān)的展會(huì)。? ? Identify relevant bookings where the assistance is required from the Director, MICE in order to secure the wedding business with ASH.? 在會(huì)務(wù)總監(jiān)協(xié)需要時(shí)協(xié)助相關(guān)的預(yù)訂，以確?；顒?dòng)在三亞亞特蘭蒂斯順利進(jìn)行。 Systems & Admin: 系統(tǒng)管理? ? Completion of all activities to be entered into the Delphi System being; sales call information update, client appointments, all telephone calls related to a specific book logged and recorded, all emails documented on specific booking.? 完成所有要進(jìn)入 Delphi 系統(tǒng)的活動(dòng); 銷售電話信息更新，客戶約會(huì)，與特定預(yù)定的相關(guān)所有電話的日志和記錄，所有電子郵件記錄在具體預(yù)訂中。? ? All proposal, quotes and contracts will be shared with the relevant departments – finance, reservation and the events team.? 所有提案，報(bào)價(jià)和合同將與相關(guān)部門(mén)共享-財(cái)務(wù)部，預(yù)定部和宴會(huì)部。? ? Detailed files to be completed with the relevant information pertaining to the wedding, ready to hand over to the Event Management team for execution of event.? 完成與婚宴相關(guān)的信息的詳細(xì)的文件，并可隨時(shí)交接給宴會(huì)管理團(tuán)隊(duì)執(zhí)行。? ? Weekly sales report to be compiled – detailing key achievements and market intelligence.? ?編輯每周銷售報(bào)告- 詳細(xì)介紹關(guān)鍵成果和市場(chǎng)情報(bào)。? ? Create and follow up on various in-house forms, such as client entertainments, complimentary upgrades and room bookings, fam trips etc.? 創(chuàng)建和跟進(jìn)各種內(nèi)部表單，如客戶娛樂(lè)，免費(fèi)升級(jí)和房間預(yù)訂，考察團(tuán)之旅表格等。? ? Plays an active role in the production of sales account plans for owned accounts, departmental sales plans and activities.? 在自有客戶，部門(mén)銷售計(jì)劃和活動(dòng)的銷售經(jīng)營(yíng)計(jì)劃方面發(fā)揮積極作用。? Finance: 財(cái)務(wù)? ? Ensure that the department achieves all budgeted revenue and room night targets.? 確保該部門(mén)實(shí)現(xiàn)所有預(yù)算收入和房間夜間目標(biāo)。? ? Ensure that you achieve or exceed personal revenue targets.? 確保您實(shí)現(xiàn)或超過(guò)個(gè)人業(yè)績(jī)目標(biāo)。? ? All deposits are requested and recorded for all events using the Delphi System? 所有活動(dòng)及所有存款必須使用 Delphi 系統(tǒng)做記錄。? ? Ensure that all rates quoted are in line with the Yield Calendar as produced by the revenue department.? 確保所有報(bào)價(jià)與收益管理部生成的收益報(bào)表一致。? ? Ensure all paid deposit information is correctly entered into Delphi. 確保所有付費(fèi)存款信息正確輸入 Delphi 系統(tǒng)。? ? Weekly attendance at the ‘Business on the Books’ meeting, ensuring that all follow ups and updates are given related to your portfolio of enquires. Particularly attention must be made to those events that ASH ‘Must Win’.? 出席每周“已生成的訂單”會(huì)議，確保所有跟進(jìn)和更新都與詢價(jià)組合檔案相符。特別注意那些三亞亞特蘭蒂斯必勝的活動(dòng)。? Marketing: 市場(chǎng)? ? Ensure that all databases are updated timely? 確保所有數(shù)據(jù)庫(kù)及時(shí)更新。? ? All packages and promotions are communicated to your account portfolio? 所有組合套餐和促銷活動(dòng)都傳達(dá)到您的客戶檔案。 ? Collect data and examples on competitor Resorts marketing initiatives 收集有關(guān)競(jìng)爭(zhēng)對(duì)手的數(shù)據(jù)和實(shí)例。? ? Make recommendations and suggestions regarding marketing campaigns for ASH 為 ASH 的營(yíng)銷活動(dòng)提出建議。 Leadership: 領(lǐng)導(dǎo)能力? ? To guide, advice coach and nurture Sales Executives and Sales Coordinator. 指導(dǎo)，訓(xùn)練和培訓(xùn)會(huì)務(wù)銷售副經(jīng)理和會(huì)務(wù)銷售主任。? ? To be actively involved in the recruitment, appraises performance management along with Assistant Manager and Sales Officer. 積極參與招聘，及會(huì)務(wù)銷售副經(jīng)理和會(huì)務(wù)銷售主任的績(jī)效評(píng)估管理。 General: 綜述? ? Co-ordinates with colleagues and representatives of other departments to ensure an efficient flow of communication 協(xié)調(diào)部門(mén)同事及其他部門(mén)的代表，確保高效溝通。? ? Participates in all departmental weekly meetings 參加所有部門(mén)每周會(huì)議。? ? Ensures departmental and personal objectives are being met, reviewed 確保部門(mén)和個(gè)人目標(biāo)得到滿足和評(píng)估。? ? In conjunction with Director, MICE Sales, personal objectives and action plans are completed, reviewed and updated. 連同總監(jiān)，會(huì)務(wù)銷售人員，共同完成、審查、更新個(gè)人目標(biāo)和銷售計(jì)劃。? ? Any other reasonable duties and tasks as directed by Director, MICE and VP, Sales 銷售副總裁和會(huì)務(wù)銷售總監(jiān)指導(dǎo)的任何其他合理的職責(zé)和任務(wù)。

Job Summary 職位簡(jiǎn)述 To Assist Front Office Manager to oversee the front desk and back-office operation, lobby, coordinates and monitor that all guests arrival, departure and in-house experiences are as per resort standards 協(xié)助前廳經(jīng)理監(jiān)督前臺(tái)和后臺(tái)辦公室的運(yùn)作，大堂協(xié)調(diào)和監(jiān)督所有客人的到達(dá)，離開(kāi)和得到入住的體驗(yàn)是依照度假標(biāo)準(zhǔn)的。 Key Duties and Responsibilities 主要義務(wù)和職責(zé) Adhere to all Resort rules and regulations as per Service Standard Policies and procedures 堅(jiān)持所有酒店規(guī)章按照服務(wù)標(biāo)準(zhǔn)的政策和程序操作。 Ensure the reception team work with a sales focused attitude and are aware of sales opportunities within the resort which will assist with the maximization of revenue. 確保前臺(tái)接待以專注的態(tài)度接待客人，并了解酒店內(nèi)的所有增銷機(jī)會(huì)，這將有助于實(shí)現(xiàn)收入最大化。 Attending daily operation meeting 參加每天的運(yùn)營(yíng)會(huì)議。 Attending all group meetings. 參與所有團(tuán)隊(duì)的會(huì)議。 Ensure all team members are aware of all room revenue targets and are kept informed of performance results. 確保所有團(tuán)隊(duì)成員都知道所有的收入目標(biāo)，并保持對(duì)業(yè)績(jī)結(jié)果的了解。 Review VIP arrival& special events. 查閱貴賓到店和特殊度假村活動(dòng)。 Ensure all non-guaranteed reservations are released at the appointed time. 確保所有非擔(dān)保預(yù)訂在指定時(shí)間內(nèi)被取消。 Adhere to the resort selling strategy by ensuring the use of correct rates. 堅(jiān)持銷售策略，確保使用正確的價(jià)格。 Ensure all book out situations are handled in a diplomatic and professional manner ensuring future business from respective booked out guests. 確保所有的預(yù)訂都是通過(guò)專業(yè)的方式來(lái)處理，確?？腿藭?huì)帶來(lái)更多預(yù)定。 Ensure a consistently high standard of presentation is maintained for both the department and the team members. 確保部門(mén)成員維持一致的高標(biāo)準(zhǔn)。

Job Summary 工作簡(jiǎn)述? To manage existing accounts and develop new business for the resort from the wholesale markets. 維持度假區(qū)在旅游批發(fā)市場(chǎng)現(xiàn)有客戶和開(kāi)發(fā)新業(yè)務(wù)。 Key Duties and Responsibilities 關(guān)鍵職責(zé)? ? Based in Sanya this role is responsible for managing existing accounts and developing new accounts from the wholesale markets 維持度假區(qū)在旅游批發(fā)市場(chǎng)現(xiàn)有客戶和開(kāi)發(fā)新業(yè)務(wù)。 ?? Responsible for growing and maintaining share of wholesale markets from assigned account base 負(fù)責(zé)指定旅游批發(fā)商市場(chǎng)份額的增長(zhǎng)和維護(hù)。 ?? Contracting and developing relationships with wholesalers, travel agencies, tour operators and DMCs. 與旅行批發(fā)商，旅行社，旅游經(jīng)營(yíng)者和地接社簽訂合同及發(fā)展合作關(guān)系。? ? Taking an entrepreneurial approach to dynamically leverage trade partnerships 運(yùn)用企業(yè)的經(jīng)營(yíng)方法，對(duì)商業(yè)合作關(guān)系進(jìn)行動(dòng)態(tài)的杠桿調(diào)節(jié)。? ? Representing Atlantis Sanya at trade shows when required 在需要時(shí)代表三亞亞特蘭蒂斯參加貿(mào)易展示會(huì)。 ?? Be fully updated with all related sales data and sales action plans, keeping in mind budget expectations, cost of sale and ROI analysis 全面更新所有相關(guān)的銷售數(shù)據(jù)和銷售行動(dòng)計(jì)劃，同時(shí)考慮預(yù)期預(yù)算，銷售成本和投資回報(bào)率分析。? ? Maintain awareness of current and potential markets/trends/, coordinates all activities to maintain and increase revenue through added business volume and increased rate 意識(shí)當(dāng)前和潛在的市場(chǎng)/趨勢(shì)，協(xié)調(diào)所有活動(dòng)，通過(guò)增加業(yè)務(wù)量和增長(zhǎng)率來(lái)維持和增加收益。 ?? Procures new and repeat business for the resort by monitoring contact with: tour operators, wholesalers, travel agencies, and professional associations within local, regional and international markets. 通過(guò)與當(dāng)?shù)?，區(qū)域和國(guó)際市場(chǎng)上的旅游經(jīng)營(yíng)者，旅游批發(fā)商，旅行社和專業(yè)協(xié)會(huì)進(jìn)行監(jiān)督聯(lián)系，為度假區(qū)獲得新的和重 復(fù)的業(yè)務(wù)。 ?? Creates and implements special programs to achieve greater productivity through: 通過(guò)個(gè)人電話銷售保持與旅游批發(fā)商和旅游經(jīng)營(yíng)者聯(lián)系-至少每天三個(gè)電話銷售： ?o Increasing average rates 提高平均價(jià)格 o Increasing occupancy 增加入住率 o Increasing business volume during difficult periods 在困難時(shí)期增加業(yè)務(wù)量 ?? Act as a single point of contact for each assigned account / territory 作為每個(gè)指定客戶和區(qū)域的單一聯(lián)系人。 ?? Monitor & act upon market feedback to support relevant changes 監(jiān)控并根據(jù)市場(chǎng)反饋采取行動(dòng)，適應(yīng)市場(chǎng)變化。 ?? Communicate effectively to all sales colleagues relevant issues to own / teams accounts in order to maximize market penetration 與所有銷售同事有效溝通相關(guān)事宜，擁護(hù)自己/團(tuán)隊(duì)客戶，以最大化市場(chǎng)滲透。 ?? Responsible for 100% account penetration by establishing a close working relationship at all levels within own accounts 通過(guò)建立起不同級(jí)別客戶的緊密合作關(guān)系，將客戶滲透率做到 100%。 ?? Identify all sales opportunities and secure for the group 識(shí)別所有的銷售機(jī)會(huì)并對(duì)其有把握。 ? Maintain and grow positive customer and partner relationship 維護(hù)和發(fā)展積極的客戶和合作伙伴關(guān)系。 ?? Set & meet customer/partner expectations with all accounts 堅(jiān)持并滿足所有客戶/合作伙伴期望。 ?? Responsible for managing all relevant KPI’s related to own accounts 負(fù)責(zé)管理與自己的帳戶相關(guān)的所有相關(guān) KPI。

Job Summary 職位簡(jiǎn)述 To provide owner VIP guests with full butler services throughout the guest stay and ensuring the guest experiences through a professional and personalized service from pre-arrival departure from the resort. All preferences and requests are attended to in a courteous and efficient manner as per resort standards. 為業(yè)主VIP客人提供全方位的管家服務(wù)，讓客人從到店至離店享有專業(yè)化、個(gè)性化的服務(wù)。根據(jù)酒店標(biāo)準(zhǔn)，以周到和高效的服務(wù)態(tài)度滿足客人的喜好和要求。