Front Office Manager About the role: Manages the staff at the Front Desk. Directs all activities of the Asst. Front Office Managers and the Night Manager to ensure communications and follow-up on any problems, guest requests or special requirements. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. Reviews and monitors schedules of staff in other department of responsibility. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups. Assures that all financial and credit procedures are followed. When taking a shift at the desk, follows up on credit problems. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements. Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation. Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. Works harmoniously and professionally with co-workers and supervisors. Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Door Staff, Valet Parking. Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service. Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests. What you bring: Five years senior leadership experience in Front Desk management in hotel industry Hospitality Management Degree qualification is preferred, however, not essential with relevant experience Solid and clear communication skills to effectively engage with a diverse range of internal and external customers High proficiency in spoken and written English and Mandarin Expected to be a culture carrier, has strong communication, problem solving, planning, organizing and influencing skills What we offer:? Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resort Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals Employee service awards Annual employee party/ social and sporting events An opportunity to build a life-long career with global potential and a real sense of pride in work well done Schedule & Hours: This is a full time position shifts may vary and are arranged upon operation needs Kindly noted that this is a locally hired position and the relocation benefits will not be provided by the hotel. Work authorization in China is a must.

崗位職責 1.在經(jīng)理帶領下，負責SPA部的日常經(jīng)營管理工作，對各項經(jīng)營管理指標負責 2.審定SPA部的市場營銷方案，不斷開拓市場 3.提高SPA部的管理水平、服務質(zhì)量 崗位要求 1.良好的英文書寫和表達能力 2.具有良好的協(xié)調(diào)溝通

About Four Seasons Hotels and Resorts At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About Four Seasons Hotel Suzhou Four Seasons Hotel Suzhou is a luxury island retreat fully commanding a 30 acre (12 hectare) private island on the scenic Jinji Lake. ?Set to open in the second half of 2023, the Hotel will have over 200 well-appointed rooms, suites and private villas, lush gardens, indoor and outdoor pools offering a lifestyle that is uniquely Suzhou and uncompromising service that is uniquely Four Seasons. Job Description The Four Seasons Hotel Suzhou is looking for Chef De Cuisine - Staff Cafeteria who shares a passion for excellence and who infuse enthusiasm into everything they do. We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates: - Commitment to supportive teamwork and open communication. - Responsibility for ongoing enhancement of their skills and performance. - Recognition of personal accountability for their own actions and the outcomes of those actions. -An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company. Job Summary The staff restaurant chef will report to Chinese Executive Chef and be responsible for ensuring quality food is prepared and served in our Staff restaurant, to Four Seasons high standards in order to meet the expectations of our employees: Ensure proper portion control of all dishes. Ensure section of responsibility is kept to the highest standard of cleanliness. And fully comply with, the Health, Safety and Hygiene regulations. Ensure all equipment is in safe working order and to report any hazardous or faulty equipment to the Executive Chef and Chinese Executive Chef. Communicate closely with the team and liaise with the outlets on a daily basis. Ensure the section and fridges are kept clean and that there is a proper rotation of stock in the fridges. Ensure waste bins are emptied on a regular basis, and that Kitchen floors/Cold Rooms are clean. Requirement - At least 3 years’ experience in a kitchen management role at an international 5-star hotel. - Strong leadership, planning, Self-driven and a strategic resourcing professional. - Good team spirit, multi-tasking, cooperative with good communication and interpersonal skills. - Mandarin Speaking and Work authorization in China is a must. Join us and Enjoy… - An opportunity to build a life-long career with global potential and a real sense of pride in work well done - Best-in-industry training- Complimentary stays at Four Seasons properties (based on availability) with discounted meals - Incentive bonus/ competitive salaries - Employee service awards- Annual employee party/ social and sporting events

SUMMARY崗位概述 Maintainproper credit procedures in the hotel in accordance with local and corporatepolicies and procedures.? Control andmonitor prompt and accurate billing and collection of all accounts receivableitems in order to maintain the lowest possible outstanding accounts at alltimes.?? Tocheck the validity and completeness of inputs and ensure that all relevantdetails are in order and attached completely and accurately recorded and hotelrevenue is properly processed and reported and to supervise the job of outletcashiers.? ESSENTIALFUNCTIONS核心職責 PeopleFunction: ·? ? ? ? ?Maintainharmonious and professional relationship with all departments. ·????????Complywith and enforce Four Seasons’ Category One and Category Two Work Rules andStandards of Conduct as set forth in EmPact. ·????????Supervise,train and motivate Credit Department employees to thoroughly understand all oftheir duties and responsibilities. ·????????Takeappropriate personnel-related action (i.e., hire, commend, discipline,evaluate, etc.) with Credit staff as required. ·????????Conducttraining sessions for the Front Office staff and Catering & Sales staff oncredit policies and procedures. ·????????Assistin other areas of the accounting office as needed. ProductFunction: ??????? Establish and maintain local creditpolicies and procedures regarding billing, credit cards, collection, inquiriesand cheque cashing and prepare month-end and year-end reports andreconciliations in accordance with established corporate guidelines. ??????? Ensure all inquiries from guests orcredit card companies are handled promptly (same day if possible) andprofessionally. ??????? Ensure prompt and accurate billing forall accounts and timely collection follow-up. ??????? Maintain credit histories, originalapproved written requests for credit and other records for regular hotelaccounts. ??????? Ensure that the check-in / check-outprocedure adequately protects the hotel without burden or delay to the guestsof the hotel. ??????? Develop and maintain relationships withregular clients to foster communication and assist in collection. ??????? Prepare and conduct a monthly creditmeeting. ??????? File documents and reports. ???????Performany additional duties as assigned by the Director of Finance or AssistantDirector of Finance. ProfitFunction: ??????? Manage collection of accounts approvedfor billing and process upon departure payments and supervise the day-to-dayactivities of the Accounts Receivable staff and evaluate performance based onthe hotel policies. ??????? Recommend improvements in the operationof Accounts Receivable to the Director of Finance ??????? Review Guest Ledger High Balance Reportdaily and bring discrepancies to the attention of the Front Office Manager andDirector of Finance if not resolved. ??????? Investigate all requests for billing asthe final authority over credit approval and individual guest inquiries. ??????? Review with Director of Finance orAssistant Director of Finance all accounts that are over 30 days and implementcollection procedures and write off or adjust uncollectible amounts inaccordance with established corporate guidelines. ??????? Process and post all charges andpayments to City Ledger Accounts daily. ??????? Write off or adjust uncollectibleaccounts after approval by the Director of Finance or Assistant Director ofFinance and the General Manager according to established corporate guidelines. NON-ESSENTIALFUNCTIONS 非核心職責 ·????????Transfer charges from the hotel outlets andother miscellaneous charges to the appropriate charge account. ·????????File documents and reports. OTHER其他 To perform other tasks or responsibilities assigned by managers. 完成經(jīng)理分配的其他任務和職責。 KNOWLEDGE AND SKILLS: Education:? ?????? College education or equivalent Experience:?????? Minimumone to three years of experience in related position with Four Seasons or otherorganization. ? Skills and Abilities: ?????? ??????? Highest level of integrity andtransparency ??????? Strong interpersonal andrelationship-building skills to work with cross-functional teams ??????? Excellent written and verbalcommunication skills to prepare and deliver reports, effective presentationsand to facilitate meetings ??????? Promote a continuous learningenvironment that creates an atmosphere for professional developmentopportunities ??????? Apply an ethical approach to influencethe outcome of situations ??????? Serve as a role model for others bydemonstrating appropriate business conduct and ethical principles ??????? Continuously seek to improve/developthe performance of others and continuously strive to improve his/her ownperformance ??????? Work in a safe, prudent and organizedmanner ??????? Require a working technical knowledgeof generally accepted accounting principles.?Working knowledge is generally learned on-the-job or through a series ofprofessional certifications. ??????? Require knowledge of and the ability tooperate computer equipment and Microsoft Office Suite software.? Sun, iScala and Opera Systems knowledge wouldbe ideal and greatly valued. ??????? Ability to read, write and speakEnglish. ???????Clearunderstanding of the purpose and reasons for internal controls ???????Understandand be familiar with hotel quality standards and service standards ???????Strongcommitment to service ? Join us and Enjoy… - An opportunity to build a life-long career with global potential and a real sense of pride in work well done - Best-in-industry training - Complimentary stays at Four Seasons properties (based on availability) with discounted meals - Incentive bonus/ competitive salaries - Employee service awards - Annual employee party/ social and sporting events

Responsibilities 工作職責： 1. Determines operational policies and standards on all Food & Beverage matters of hotel level. ?制定與餐飲相關的制度和標準。 2. Establishes standards of food & beverage sales, trends and inventories. ??建立標準的餐飲銷售，趨勢和目錄。 3. Recommends changes or innovations in policies, procedures and equipment. ? 不斷的改進制度，程序和設備。 4. Ensures that goals are achieved as outlined in the profit budget. ? 確?？梢赃_到預算目標。 5. Ensures that the maximum departmental profit achieved. ? 確?？梢宰畲笙薅忍岣卟块T利潤。 6. Ensures top quality food and service to have complete guests’ satisfaction. ? 確保優(yōu)質(zhì)食品和服務使客人滿意。 7. Prevents description of the department by overseeing all supplies and service. ? 對供給和服務做出提前監(jiān)督。 Job Specs 職位要求 1. Education Background: University Degree or Diploma Holder. Technical course in F&B management. 學歷：大學畢業(yè) 餐飲管理課程 2. Experience: At least?5 years working experience in a similar position in 5 star hotel. 工作經(jīng)驗：至少5年以上五星酒店相關工作崗位經(jīng)驗。 3. Skills: Very good English skills (written & verbal) Computer operation and familiarity with some software packages, including Spreadsheet programs. 相關技能：精湛的英語口語及書寫能力,精通計算機程序，熟知軟件及電子表格系統(tǒng)

崗位職責： 1. 及時了解葡萄酒和烈酒世界的最新趨勢，以及不同類型和產(chǎn)區(qū)的葡萄酒；? 2. 控制和維護庫存水平，提高銷售額; 3.?熟悉餐廳酒單，采購新產(chǎn)品并及時了解客人的口味和要求； 4.?負責餐廳所有餐具和設備的管理及維護，如玻璃杯、器皿和瓶子的庫存等； 5.?負責所有餐飲團隊成員酒水類現(xiàn)有或新產(chǎn)品的培訓，銷售技巧培訓和其他必要的相關培訓； 6.?主持和參加品酒活動，加強與經(jīng)銷商和葡萄酒商的關系。 崗位要求： 1.?三年以上五星級酒店或高檔餐廳的工作經(jīng)驗； 2. 具備良好的團隊協(xié)作能力及溝通能力。

崗位職責： 1. 及時了解葡萄酒和烈酒世界的最新趨勢，以及不同類型和產(chǎn)區(qū)的葡萄酒；? 2. 控制和維護庫存水平，提高銷售額; 3.?熟悉餐廳酒單，采購新產(chǎn)品并及時了解客人的口味和要求； 4.?負責餐廳所有餐具和設備的管理及維護，如玻璃杯、器皿和瓶子的庫存等； 5.?負責所有餐飲團隊成員酒水類現(xiàn)有或新產(chǎn)品的培訓，銷售技巧培訓和其他必要的相關培訓； 6.?主持和參加品酒活動，加強與經(jīng)銷商和葡萄酒商的關系。 崗位要求： 1.?三年以上五星級酒店或高檔餐廳的工作經(jīng)驗； 2. 具備良好的團隊協(xié)作能力及溝通能力。

About Four Seasons Hotels and Resorts At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About Four Seasons Hotel Suzhou Four Seasons Hotel Suzhou is a luxury island retreat fully commanding a 30 acre (12 hectare) private island on the scenic Jinji Lake. Set to open in the second half of 2023, the Hotel will have over 200 well-appointed rooms, suites and private villas, lush gardens, indoor and outdoor pools offering a lifestyle that is uniquely Suzhou and uncompromising service that is uniquely Four Seasons. Job Description The Four Seasons Hotel Suzhou is looking for Sales Manager who shares a passion for excellence and who infuse enthusiasm into everything they do. We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates: ? Commitment to supportive teamwork and open communication ? Responsibility for ongoing enhancement of their skills and performance ? Recognition of personal accountability for their own actions and the outcomes of those actions ? An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company Job Summary To achieve pre-determined revenue targets while maintaining appropriate sales programmers and handling multi-faceted projects. Requirements We are looking for individuals who are strategic, have strong business acumen, good communication, and interpersonal skills. ? At least 2~3 years Sales experience, preferably in an international luxury hotel. ? Self-driven and a strategic resourcing professional. ? Familiar with the Jiangsu/Zhejiang/Shanghai Market. ? Able to work independently and under pressure in a fast pace working environment ? Good team spirit, multi-tasking, cooperative with good communication and interpersonal skills. ? Excellent organizational skills and attention to detail. ? Strong supervisory and leadership skills. ? Proficient with Microsoft Office Suite and related software. ? A Good command of both written and spoken Chinese and English. ? Mandarin Speaking and Work authorization in China is a must. Join us and Enjoy… ? An opportunity to build a life-long career with global potential and a real sense of pride in work well done ? Best-in-industry training ? Complimentary stays at Four Seasons properties (based on availability) with discounted meals ? Incentive bonus/ competitive salaries ? Employee service awards ? Annual employee party/ social and sporting events Learn more about what it is like to work at Four Seasons – Visit us: Official Website: http://www.fourseasons.com/careers/ LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts

崗位職責： 1. 了解茶藝服務流程并提供茶藝相關服務； 2. 關注客人的品茶體驗及反饋，必要時向客人推薦茶葉； 3. 負責茶室的器具和設備等清潔及維護，確保其符合標準； 4. 定期檢查和維護茶葉庫存水平，并保持與供應商聯(lián)系； 5. 必要時需協(xié)助餐廳服務。 崗位要求： 1. 熟練掌握茶知識，文化，沖泡技巧； 2. 性格開朗，溝通良好，可以與餐廳客人互動交流。

崗位職責： 1. 了解茶藝服務流程并提供茶藝相關服務； 2. 關注客人的品茶體驗及反饋，必要時向客人推薦茶葉； 3. 負責茶室的器具和設備等清潔及維護，確保其符合標準； 4. 定期檢查和維護茶葉庫存水平，并保持與供應商聯(lián)系； 5. 必要時需協(xié)助餐廳服務。 崗位要求： 1. 熟練掌握茶知識，文化，沖泡技巧； 2. 性格開朗，溝通良好，可以與餐廳客人互動交流。

Job Duties (including but not limited to) 主要工作職責（包括但不限于以下內(nèi)容）： 1. Responsible for overall operation of Chinese areas of the F&B Division while maintaining quality standards and maximizing profitability. 負責餐飲部中餐部門的整體運營，同時保持質(zhì)量標準并最大限度地提高盈利能力。 2. Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. 全面了解并遵守所有部門政策、服務程序和標準。 3. Participate in establishment of marketing and public relations plan for the respective areas. Support and assist with new concepts and promotions. 參與制定餐廳的營銷和公關關系計劃。支持和協(xié)助新概念和促銷活動。 4. Responsible for the results of the TrustYou, GoAudits, LQA & Forbes in the respective areas, ensures all standards, sequences and interaction are in line and that necessary changes to comply are implemented. 負責的TrustYou、Goaudit、LQA和Forbes在酒吧的評審結果，確保所有標準、順序和互動都符合要求，并實施必要的更改以符合要求。 5. Monthly financial performance to be reviewed, action plans made accordingly. Responsible for the sales, revenues, costs achievement of the bars/ restaurants' established targets. 每月對財務業(yè)績進行審查，并制定相應的行動計劃。負責餐廳銷售，收入，成本等的既定目標。 6. Liaise with local and national brands, distributors and establish partnership/sponsorship which are in line with our reputation, services and needs. Results coming out of these collaborations must be beneficial for the F&B division and generate financial performance and/or market awareness. 與當?shù)睾蛧H品牌、經(jīng)銷商聯(lián)絡，并建立符合我們聲譽、服務和需求的合作伙伴/贊助關系。這些合作的結果必須有利于餐飲部，并產(chǎn)生財務業(yè)績和/或市場知名度。 ? Requirements 任職資格： Thorough knowledge of first-class food and beverage operations. 貫徹一流的食品和飲品運營知識。 Thorough knowledge of imported and domestic wines, spirits, beverages, condiments, tools, technics. 對進口和國產(chǎn)葡萄酒、烈酒、飲料、調(diào)味品、工具和工藝有透徹的了解。 Ability to understand a financial statement and react to it; ability to establish annual objectives for the each outlets and each member of the team. 能夠理解財務報表并對其做出反應；能夠為餐廳和每個團隊成員制定年度目標。 College degree, preferable in hotel and restaurant management. 大專及以上學歷，酒店和餐飲管理專業(yè)優(yōu)先。 Excellent motivational and organization skills. 優(yōu)秀的激勵和組織能力。 Strong interpersonal skills and attention to detail. 較強的人際交往能力和對細節(jié)的關注。 Excellent reading, writing and oral proficiency in the English language. 優(yōu)秀的中英文書寫和口頭溝通能力。 ? Experiences 經(jīng)驗要求： Minimum five years’ experience in a similar capacity for a luxury or ultra-luxury property. 至少5年豪華酒店或超豪華酒店的類似工作經(jīng)驗。

崗位職責： 1. 熟悉咖啡烘焙機和相關設備的操作及管理維護； 2. 控制和維護咖啡庫存水平； 3. 準備及混合生咖啡豆，監(jiān)控烘焙過程并及時調(diào)整，確保咖啡烘焙符合標準； 4. 研究并采購新的咖啡豆品種，與供應商建立聯(lián)系； 5. 開發(fā)和研究新的咖啡混合物或產(chǎn)品，創(chuàng)新獨特的口味和風味； 6. 進行咖啡杯測確?？Х绕焚|(zhì)，調(diào)整和確定其烘焙曲線，并對其進行記錄。 崗位要求： 1. 熟悉各種咖啡類型，如阿拉卡比，羅布斯塔以及其衍生品種； 2. 掌握咖啡的烘焙工藝，熟悉不同咖啡豆的研磨方式； 3. 了解不同咖啡的起源，類型，工藝等； 4. 熟悉咖啡豆不同的烘焙程度所代表的顏色； 5. 可接受輪班及通宵班工作 。 *具體薪資面議

崗位職責： 1. 負責餐廳員工考勤及培訓工作； 2. 負責餐廳各個地方的衛(wèi)生檢查工作，確保餐飲衛(wèi)生與服務質(zhì)量； 3. 根據(jù)指標協(xié)助餐廳經(jīng)理完成餐廳經(jīng)營及銷售活動； 4. 協(xié)助餐廳經(jīng)理及廚房制定菜品菜單及定價。 崗位要求： 1. 兩年以上餐廳副經(jīng)理相關工作經(jīng)驗，熟悉餐廳經(jīng)營運作； 2. 熟練英文，會廣東話優(yōu)先考慮； 3. 優(yōu)秀的溝通能力與管理能力。

崗位職責： 1. 負責餐廳員工考勤及培訓工作； 2. 負責餐廳各個地方的衛(wèi)生檢查工作，確保餐飲衛(wèi)生與服務質(zhì)量； 3. 根據(jù)指標協(xié)助餐廳經(jīng)理完成餐廳經(jīng)營及銷售活動； 4. 協(xié)助餐廳經(jīng)理及廚房制定菜品菜單及定價。 崗位要求： 1. 兩年以上餐廳副經(jīng)理相關工作經(jīng)驗，熟悉餐廳經(jīng)營運作； 2. 熟練英文，會廣東話優(yōu)先考慮； 3. 優(yōu)秀的溝通能力與管理能力。

崗位職責： 1. 熟悉咖啡烘焙機和相關設備的操作及管理維護； 2. 控制和維護咖啡庫存水平； 3. 準備及混合生咖啡豆，監(jiān)控烘焙過程并及時調(diào)整，確?？Х群姹悍蠘藴剩?4. 研究并采購新的咖啡豆品種，與供應商建立聯(lián)系； 5. 開發(fā)和研究新的咖啡混合物或產(chǎn)品，創(chuàng)新獨特的口味和風味； 6. 進行咖啡杯測確?？Х绕焚|(zhì)，調(diào)整和確定其烘焙曲線，并對其進行記錄。 崗位要求： 1. 熟悉各種咖啡類型，如阿拉卡比，羅布斯塔以及其衍生品種； 2. 掌握咖啡的烘焙工藝，熟悉不同咖啡豆的研磨方式； 3. 了解不同咖啡的起源，類型，工藝等； 4. 熟悉咖啡豆不同的烘焙程度所代表的顏色； 5. 可接受輪班及通宵班工作 。 *具體薪資面議

崗位職責 1 通過日常的工作讓客人滿意 2 在日常運營當中能夠很好的領導員工及與員工溝通 3 管理，組織和參與到所負責的區(qū)域有效的完成工作，和上司保持聯(lián)絡并積極鼓勵大家成為專業(yè)的團隊 4 協(xié)助餐廳經(jīng)理和副經(jīng)理，促使同事們總是能夠提供高質(zhì)量的服務給我們的客人 任職要求 1 具備1年以上的相關經(jīng)驗 2 較強的管理能力及良好的人際溝通能力 3 良好的英語水平

Job Duties (including but not limited to) Helping the Director of Events for the overall Event Sales and Events operations, which include the planning, directing and implementation of Events strategies towards maximizing potential revenues and yield. They are also responsible to assist all staff for the MICE group implantation post contract signature. ? 1.??????? Assist?with?help?to?direct?and?manage?all?Events/?Events?sales?and?operations?activities. 2.??????? Assist?with?Development?of?promotional?strategies?and?market?plans. 3.??????? Assist?with?Professionalism?&?Customer?Relations. 4.??????? Assist?with?Financial?Management. 5.??????? Assist?with?Human?Resource?Management. 6.??????? Assist?with?Associate?Performance?Management?Review?(PMP) ? Requirements 1.????????? Knowledge and experience in Internet and other major computer programs. 2.????????? Ability to use Sales and Front Office computer systems. 3.????????? Knowledge in Corporate, Travel Industry, CI & M and Catering sales. 4.????????? Ability and understanding of the market and competition. 5.????????? Excellent written and spoken Mandarin & English are a must. 6.????????? Good computer skills with minimum requirement in use of Microsoft Windows XP or higher, Microsoft Office 2003 or higher, Internet and other popular software. 7.????????? Good interpersonal & communication skills. 8.????????? Ability to work independently and as a team. ? Experiences Min. 5 years experiences in similar sales capacity with international chain hotels.

Major Function 主要功能 : Ensure that all corporation & group businesses are handled professionally and under superior Manager in maximizing the Revenue. Major Responsibilites責任概要: Exploring and following corporation & group account with professional skills by internal strategies.   Profile of Competency 工作能力: Minimum 3-year similar work experience in hotel industry from a sizeable international hotel organization with sales / operation experience. Knowledge of local market and business practise. Ability to comply reports as required using appropriate computer software. Good interpersonal skills. Ability to communicate effectively with various departments.   Language 語言能力:    Proficiency in written & spoken English. Education 教育:  Good general education, preferably University graduates. 

崗位職責： 1. 負責監(jiān)督和維護指定工作區(qū)域的清潔衛(wèi)生及工作組織，檢查客房狀態(tài)，報告有異常的客房并及時更新房間的狀態(tài)； 2. 為指定的員工分發(fā)設備、如傳呼機等，并確保分發(fā)鑰匙的安全； 3. 確?？头吭O備的正確使用，并及時檢查任何設備缺陷； 4. 根據(jù)部門清潔標準檢查客房，核實每班客房的狀態(tài)并及時更新，如有異常，及時與員工確定并安排后續(xù)工作； 5. 向行政管家提供團隊成員績效的反饋，并參與對團隊成員的咨詢，監(jiān)督、培訓、日程安排、指導和評估，并在部門日志簿中記錄相關信息； 6. 處理客人洗衣的要求，核實客人洗衣的細節(jié)，并安排員工將衣物送到客房或御匾會管家。 崗位要求： 1. 具備3年以上客房管理崗位工作經(jīng)驗，具備國際品牌五星級酒店工作經(jīng)驗者優(yōu)先； 2. 熟悉客房管理、服務流程和質(zhì)量標準等客房部專業(yè)知識； 3. 具備良好的英語溝通能力； 4. 具有良好的溝通協(xié)調(diào)能力、組織協(xié)調(diào)能力、培訓能力及應變能力，可及時處理突發(fā)事件。

崗位職責： 1. 負責監(jiān)督和維護指定工作區(qū)域的清潔衛(wèi)生及工作組織，檢查客房狀態(tài)，報告有異常的客房并及時更新房間的狀態(tài)； 2. 為指定的員工分發(fā)設備、如傳呼機等，并確保分發(fā)鑰匙的安全； 3. 確?？头吭O備的正確使用，并及時檢查任何設備缺陷； 4. 根據(jù)部門清潔標準檢查客房，核實每班客房的狀態(tài)并及時更新，如有異常，及時與員工確定并安排后續(xù)工作； 5. 向行政管家提供團隊成員績效的反饋，并參與對團隊成員的咨詢，監(jiān)督、培訓、日程安排、指導和評估，并在部門日志簿中記錄相關信息； 6. 處理客人洗衣的要求，核實客人洗衣的細節(jié)，并安排員工將衣物送到客房或御匾會管家。 崗位要求： 1. 具備3年以上客房管理崗位工作經(jīng)驗，具備國際品牌五星級酒店工作經(jīng)驗者優(yōu)先； 2. 熟悉客房管理、服務流程和質(zhì)量標準等客房部專業(yè)知識； 3. 具備良好的英語溝通能力； 4. 具有良好的溝通協(xié)調(diào)能力、組織協(xié)調(diào)能力、培訓能力及應變能力，可及時處理突發(fā)事件。

專業(yè)知識技能： 1. 具備領導才能，了解所負責部門對各職位的責任。 2. 掌握使用互聯(lián)網(wǎng)及其它主要電腦系統(tǒng)的知識。 3. 掌握應用銷售及前臺的電腦系統(tǒng)。 4. 了解團隊會展市場，商務旅游、旅游業(yè)國際市場，會議旅游及餐飲銷售。 5. 能夠掌握和理解市場和競爭。 教育： - 四年制學士學位工商管理、市場營銷、酒店管理或相關專業(yè); 5年奢華酒店的銷售管理經(jīng)驗和市場營銷或相關專業(yè)領域。 經(jīng)驗： -? 三年以上團隊領導工作經(jīng)歷。 -? 三年以上奢華酒店團隊銷售經(jīng)驗。 其它技能要求： 1. 優(yōu)秀的中，英文口頭表達及書寫能力。 2. 良好的電腦技能，至少會使用微軟辦公室、互聯(lián)網(wǎng)及其它的流行出版軟件。 3. 良好的人際交往和溝通技巧。 4. 獨立工作以及在壓力下工作的能力 Job Knowledge / Skill: 1. Leadership skills and knowledge of all tasks within the area of responsibility. 2. Knowledge and experience in Internet and other major computer programs. 3. Ability to use Sales and Front Office computer systems. 4. Knowledge in MICE, Corporate, Travel Industry, Meeting and Catering sales. 5. Ability and understanding of the market and competition. Education: -? 4-year bachelor's degree in Business Administration, Marketing, Hotel Management, or related major; 5 years team leader experience in the luxury hotel sales and marketing or related professional area. Experience: -? Demonstrated skills in supervising a team for at least 3 years. -? Group sales experience in luxury hotel for at least 3 years. Additional Skill required: 1. Excellent written and spoken Mandarin & English are a must. 2. Good computer skills with minimum requirement in use of Microsoft Office, Internet and other popular software. 3. Good interpersonal & communication skills. 4. Ability to work independently and under pressure

About the role? The Guest Services Manager forms part of the Rooms Management team and manages the hotel lobby and arrival/departure experience of the hotel What you will do Trains and schedules the Guest Service Team. Supervises day-to-day performance of the staff. Coaches staff to achieve Benchmark standards. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Works harmoniously and professionally with co-workers and supervisors. Works closely with Front Desk, Reservations, and Security (ground and underground parking space) to assure smooth handling of guest arrivals and departures. Stores and retrieves guest luggage and packages. Utilizes a variety of software programs (Key, Opera, and Golden) to accurately input special arrangements the guest has made and to assure proper billing. Delegates appropriately, duties and responsibilities to equipped and resourced employees, nurturing and developing them whilst ensuring standards of operation and safety are maintained. Embraces and supports the Training initiatives and philosophies of the company and works closely with the L&D Manager and Departmental Trainers in the training and development of employees. Ensures employees have a complete understanding of Rules and Regulations, and that behavior complies. Proceed all other Essential Functions required to Guest Services employees?. Assists with the development of Guest Services employees?to work following the operational, financial, administrative philosophies ensuring employees are multi skilled and perform multi tasks. Through hands on management, supervises closely all Guest Services employees?in the performance of their duties in accordance with policies & procedures and applicable laws. Ensures employees have a complete understanding of Rules and Regulations, and that behavior complies. Monitors employee morale and provides mechanism for performance feedback and development. Conducts annual Performance Appraisals providing honest and appropriate feedback. Effectively communicates guiding principles and core values to all levels of employees. What you bring We are looking for individuals who are strategic, have strong business acumen, good communication, and interpersonal skills. At least 2~3 years of relevant work experience in a similar position and in the International Luxury Hotel. Self-driven and a strategic resourcing professional. Able to work independently and under pressure in a fast pace working environment. Good team spirit, multi-tasking, cooperative with good communication and interpersonal skills. Good command of both written and spoken Chinese and English. Mandarin Speaking and Work authorization in China is a must. What we offer:? Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resort Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals Employee service awards Annual employee party/ social and sporting events An opportunity to build a life-long career with global potential and a real sense of pride in work well done Schedule & Hours: This is a full time position shifts may vary and are arranged upon operation needs Kindly noted that this is a locally hired position and the relocation benefits will not be provided by the hotel. Work authorization in China is a must.

崗位職責： 1. 熟悉酒店和當?shù)鼐包c的設施，了解酒店相關產(chǎn)品知識，為客人提供問題解答及其它服務； 2. 了解任何航班變化（特別是在全天期間和臺風期間）、額外預訂、額外指示、特殊要求、客人的問題和需求等并與酒店進行溝通，確保無任何信息的遺漏； 3. 與機場人員、航空公司員工或其他酒店的機場代表保持良好的關系，確保在履行職責時順利合作； 4. 保持與各部門的溝通聯(lián)系，確保車輛能在關口、航空樓等地迎接客人，并對酒店的產(chǎn)品、活動等進行推廣和介紹，為客人提供卓越的接待服務。 崗位要求： 1. 形象得體，女性身高不低于170cm，男性身高不低于180cm；? 2.?良好的溝通和社交能力，確保各部門間的溝通交流； 3. 遵守部門和公司的政策，聽從上級工作安排，主動協(xié)助其他團隊成員； 4.?了解澳門當?shù)氐木包c及相關基礎設施； 5. 可接受24小時輪班。

崗位職責： 1. 熟悉酒店和當?shù)鼐包c的設施，了解酒店相關產(chǎn)品知識，為客人提供問題解答及其它服務； 2. 了解任何航班變化（特別是在全天期間和臺風期間）、額外預訂、額外指示、特殊要求、客人的問題和需求等并與酒店進行溝通，確保無任何信息的遺漏； 3. 與機場人員、航空公司員工或其他酒店的機場代表保持良好的關系，確保在履行職責時順利合作； 4. 保持與各部門的溝通聯(lián)系，確保車輛能在關口、航空樓等地迎接客人，并對酒店的產(chǎn)品、活動等進行推廣和介紹，為客人提供卓越的接待服務。 崗位要求： 1. 形象得體，女性身高不低于170cm，男性身高不低于180cm；? 2.?良好的溝通和社交能力，確保各部門間的溝通交流； 3. 遵守部門和公司的政策，聽從上級工作安排，主動協(xié)助其他團隊成員； 4.?了解澳門當?shù)氐木包c及相關基礎設施； 5. 可接受24小時輪班。