We are looking for a Human Resources Manager 我們正在招聘人力資源經(jīng)理，職等您來! At SALT of Anji, China an urban resort thatirresistibly combines modernity, contemporary art and the warmth of SALT forlovers of design, food, travel, and all things local. SALT Resorts is one of the fourdistinctive brands of The Lux Collective. SALT Resorts takes you to people, notjust places. 安吉樂那鹽絢酒店是位于中國浙江省的一家度假酒店，它將現(xiàn)代時尚屬性、當(dāng)代藝術(shù)設(shè)計和鹽絢的溫暖融為一體，是愛好設(shè)計、美食、旅行和所有當(dāng)?shù)厝耸挛锏膼酆谜邿o法抗拒的魅力之選。鹽絢是麗世酒店管理集團旗下四大特色品牌之 一。鹽絢不僅僅帶您前往目的地體驗，更是讓您結(jié)識快樂中的人們。 MAIN PURPOSE 主要職責(zé) The principal accountabilities and Key Result Areas of theincumbent will be as follows: 任職者的主要職責(zé)和關(guān)鍵績效領(lǐng)域如下： ????????Assist the Director of Human Resources in the smooth and efficient running of HumanResources Department.? 協(xié)助人力資源總監(jiān)進行人力資源部順利有效運作； ???????Plan and manage the recruitmentand selection of Team Members at the hotel. 規(guī)劃和管理酒店團隊成員的招聘和選拔。 ??????? Establishand maintain excellent employment relations to improve work relationships,build morale, and increase productivity and retention. 建立并維持良好的雇傭紐帶，以改善工作關(guān)系、鼓舞士氣、提高勞動生產(chǎn)力和保持低離職率。 ???????Maintain a suitable climate of associates relations to achieve operatinggoals. Ensure all local and government legislation and HR Policy and Procedureis strictly adhered to. 建立良好的員工關(guān)系以完成酒店目標，保證嚴格執(zhí)行所有本地政府及人力資源政策； ???????Coordinate with all departments to advise line management and associateson all Human Resources matters. 同各部門有效溝通，為部門經(jīng)理及員工提供人力資源方面建議。 ??????? Work closely with TrainingAcademy and the Quality Assurance & Training function to drive learning and developmentactivities for Team Members. 與培訓(xùn)學(xué)院以及質(zhì)量保證和培訓(xùn)職能部門密切合作，推動團隊成員的學(xué)習(xí)和發(fā)展活動。 ??????? Respondin a courteous and professional manner to the Team Members’ queries and provideassistance. 以平易近人的態(tài)度和專業(yè)的方式回答團隊成員的疑問并提供幫助。 ??????? Coach andcounsel Team Members. 指導(dǎo)和勸誡團隊成員。 ?ACADEMIC QUALIFICATIONS 教育背景資格 ??Tertiary Education at Degree level in HumanResources Management or Management from a recognized institution or equivalent qualifications. 來自認可機構(gòu)的人力資源管理或管理學(xué)位水平的高等教育或同等資格。 ?? Postgraduatequalifications would constitute a definite advantage. 擁有研究生學(xué)歷將形成明顯的優(yōu)勢。 PRIOR WORKING EXPERIENCE 以往工作經(jīng)歷 ??????? A minimumof 5 years of workingexperience in the Human Resources field. 至少 5年人力資源領(lǐng)域工作經(jīng)驗。 ??????? Robustwork experience in the hospitality industry would constitute a definiteadvantage. 酒店業(yè)豐富的工作經(jīng)驗將構(gòu)成一定的優(yōu)勢。 ??Pre-opening experience wouldconstitute a definite advantage. 擁有酒店籌開經(jīng)驗將形成明顯的優(yōu)勢。 OTHER REQUIREMENTS 其他專業(yè)要求 ??????? Understandand be completely knowledgeable of state labor law, local hotel laws, rules andregulations. 對國家勞動法、當(dāng)?shù)鼐频攴?、法?guī)和規(guī)章有充分的理解和掌握。 ??????? Passionateabout service. 對服務(wù)充滿熱情。 ??????? Highlevels of integrity and confidentiality. 高水平的誠信度和保密意識。 ??????? Creativeand innovative attitude. 創(chuàng)造性和創(chuàng)新的態(tài)度。 ??????? Excellentpresentation and interpersonal skills. 出色的演講和人際交往能力。 ??????? Excellentorganizational and analytical skills. 出色的組織和分析能力。 ??????? ExcellentProblem Solving skills. 優(yōu)秀的解決問題的能力。 ??????? StrongProject Management skills. 高超的項目管理技能。 ??????? Abilityto multi-task and meet multiple deadlines. 能夠同時處理多項任務(wù)并滿足多個完成截止日期。 ??????? A keeneye for detail. 對細節(jié)的敏銳洞察力。 ??????? Strongleadership skills to effectively manage and motivate the teams. 強大的領(lǐng)導(dǎo)能力，能夠有效管理和激勵團隊。 ??????? Self-starter,efficient and goal oriented. 主動、高效、目標導(dǎo)向。 ??????? Highlyinteractive, people friendly and a great team player. 互動性強，人際交往好，具有出色的團隊合作精神。 ??????? Excellentwritten and communication skills in Mandarin/Chinese and English. 優(yōu)秀的中英文書寫和口語溝通能力。 ??????? Conversantwith Microsoft Office applications and social media platforms. 熟悉微軟辦公軟件和社交媒體平臺。 ??????? Experiencewith the Attendance Software and HRIS Software is desirable. 具有使用考勤軟件和 HRIS 軟件的經(jīng)驗者優(yōu)先。 ??????? Readinessto act as Duty Manager and work flexible hours. 愿意擔(dān)任值班經(jīng)理并靈活工作時間。 ??????? A cleancriminal record is a-must. 必須能提供無犯罪記錄證明。

崗位職責(zé) 1、對公司加盟店進行產(chǎn)品知識、手法技能等相關(guān)知識培訓(xùn)。 2、協(xié)助加盟店做好開業(yè)前的籌備、宣傳及駐店扶持工作。 3、對所管理的加盟店開展技術(shù)和銷售培訓(xùn)，提升加盟店業(yè)績。 4、針對加盟店制定活動方案，維護所轄區(qū)域市場。 5、市場同類產(chǎn)品信息收集及反饋。 崗位要求 1、人品端正、皮膚好、氣質(zhì)佳，有美容師或者美容導(dǎo)師從業(yè)經(jīng)歷。 2、性格活潑開朗，善與溝通交流，語言表達能力強，具有良好的職業(yè)素質(zhì)。 3、年齡25-40歲優(yōu)先， 能夠經(jīng)常出差。 4、有培訓(xùn)及管理美容店相關(guān)經(jīng)驗優(yōu)先。

崗位職責(zé) 1 負責(zé)督導(dǎo)本部下屬員工，維持日常工作的順利運作轉(zhuǎn)； 2 保持本區(qū)域的衛(wèi)生清潔，督導(dǎo)檢查清潔工的工作； 3 負責(zé)向廚房，餐廳，酒吧提供所需用品和設(shè)備，籌劃和配備宴會等活動的餐具，物品； 4 根據(jù)使用量配發(fā)各種洗滌劑和其他化學(xué)用品； 5 協(xié)調(diào)管事部主管進行各種設(shè)備，餐具的盤點工作； 6 監(jiān)督本區(qū)域員工按規(guī)定的程序和要求工作，保證餐具的完整，降低破損，保證衛(wèi)生質(zhì)量，做好員工考勤； 7 與廚房，餐廳保持良好的關(guān)系，加強溝通。 崗位要求 1 熟悉各種餐具用具的品牌、產(chǎn)地、特性及價格，懂得餐具用具的分類和保管方法； 2 熟悉各種洗滌劑和清潔劑的使用方法，熟悉熟悉常用的餐具洗滌設(shè)備及操作方法，了解它們的維修保養(yǎng)放放； 3 有較強的責(zé)任心，工作認真踏實。

崗位職責(zé) 1?負責(zé)監(jiān)督服務(wù)和外觀的水療與健身及健康范疇 2 為水療日常運營做好督導(dǎo) 3 根據(jù)日常運營協(xié)助更新SOP 任職要求 1 熟悉美容或相關(guān)產(chǎn)業(yè)業(yè)務(wù)，運營流程 2 良好的團隊管理及溝通能力

崗位職責(zé) 1. 在客人就餐期間，自始至終讓客人體驗到高質(zhì)量的服務(wù) 2 隨時注意在接待工作中的各種問題，及時向上級反映和協(xié)助處理 3 在餐廳了解客人的需求，協(xié)助客人下單，并根據(jù)客人的要求提供適當(dāng)?shù)牟惋嫹?wù) 4 準備足夠的用具和備用餐具到分配的備餐間和邊臺。 任職要求 1 具有餐飲部工作經(jīng)驗或相關(guān)專業(yè)者優(yōu)先 2 良好的溝通能力 3 工作主動熱情

崗位職責(zé) 1 能為客人提供符合酒店品牌標志的優(yōu)質(zhì)服務(wù)并確保服務(wù)效率 2 迎接客人并保證客人預(yù)定信息的準確 3 熟悉餐廳菜單，酒水單及飲料知識 4 擔(dān)當(dāng)良好的形象大使 任職要求 1 具有餐飲部工作經(jīng)驗或相關(guān)專業(yè)者優(yōu)先 2 良好的溝通能力 3 工作主動熱情

We are looking for a Quality Assurance andTraining Manager 我們正在招聘質(zhì)量保證及培訓(xùn)經(jīng)理，職等您來! At SALT of Anji, China an urban resort thatirresistibly combines modernity, contemporary art and the warmth of SALT forlovers of design, food, travel, and all things local. SALT Resorts is one ofthe four distinctive brands of The Lux Collective. SALT Resorts takes you topeople, not just places. 安吉樂那鹽絢酒店是位于中國浙江省的一家度假酒店，它將現(xiàn)代時尚屬性、當(dāng)代藝術(shù)設(shè)計和鹽絢的溫暖融為一體，是愛好設(shè)計、美食、旅行和所有當(dāng)?shù)厝耸挛锏膼酆谜邿o法抗拒的魅力之選。鹽絢是麗世酒店管理集團旗下四大特色品牌之一。鹽絢不僅僅帶您前往目的地體驗，更是讓您結(jié)識快樂中的人們。 MAIN PURPOSE 主要職責(zé) The Quality Assurance & TrainingManager will assist SALT of Anji Director of Human Resources with all thetraining, development aspects and will ensure that the compliance with qualitystandards are maintained at all times at SALT of Anji. 質(zhì)量保證和培訓(xùn)經(jīng)理將協(xié)助安吉樂那鹽絢酒店的人力資源總監(jiān)進行所有培訓(xùn)和人才發(fā)展方面的工作，并確保其度假村始終符合質(zhì)量標準。 The Quality Assurance & TrainingManager will work closely with SALT of Anji Hotel Manager and Director ofOperations to drive the overall Operations of SALT of Anji and Guests’experience to the next level whilst ensuring that all quantitative and qualitativetargets set related to Quality Assurance & Training of the Team Members aremet. 質(zhì)量保證和培訓(xùn)經(jīng)理將與安吉樂那鹽絢酒店經(jīng)理和運營總監(jiān)密切合作，推動安吉樂那鹽絢酒店的整體運營和客人的體驗提升到一個新的水平，同時確保滿足所有與團隊成員質(zhì)量保證和培訓(xùn)相關(guān)的定量和定性目標。 The Quality Assurance & TrainingManager will ensure that training on SALT Service Culture, Vision, Purpose& Values (VPV), Quality Assurance and Standard Operating Procedures aredelivered regularly to all Team Members. 質(zhì)量保證和培訓(xùn)經(jīng)理將確保定期向所有團隊成員提供關(guān)于鹽絢服務(wù)文化、愿景、目標和價值觀(VPV)、質(zhì)量保證和標準操作程序的培訓(xùn)。 The Quality Assurance & TrainingManager will actively participate in the development and implementation of theStandard Operating Procedures (SOPs) and guidelines. 質(zhì)量保證和培訓(xùn)經(jīng)理將積極參與標準操作程序和指導(dǎo)方針的制定和實施。 The Quality Assurance & TrainingManager will be responsible to identify and assess the training needs of theTeam Members through yearly performance evaluations and Guests’ feedback aswell as implement successful training programs to ensure that Guestsatisfaction and operational objectives are achieved. 質(zhì)量保證和培訓(xùn)經(jīng)理將負責(zé)通過年度績效評估和客人反饋來確定和評估團隊成員的培訓(xùn)需求，并實施成功的培訓(xùn)計劃，以確?？腿藵M意度和運營目標的實現(xiàn)。 The Quality Assurance & TrainingManager will act as a quality catalyst for the hotel’s overall performance byproviding training and coaching as well as conducting workshops on Environment,Hygiene, Safety, Energy Management, Waste Management, Quality Circles in orderto develop awareness of quality services to Team Members. 質(zhì)量保證和培訓(xùn)經(jīng)理將通過提供培訓(xùn)和指導(dǎo)，以及舉辦環(huán)境、衛(wèi)生、安全、能源管理、廢物管理、質(zhì)量圈等方面的研討會，作為酒店整體績效的質(zhì)量催化劑，以培養(yǎng)團隊成員對優(yōu)質(zhì)服務(wù)的意識。 ACADEMIC QUALIFICATIONS?教育背景資格 College?Degree?and above ，major in Hotel Management preferred 具有大專以上文化程度，最好是酒店管理專業(yè) PRIOR WORKING EXPERIENCE 以往工作經(jīng)歷 A minimum of 3 years of working experiencein Hospitality Industry and Quality Management or related field. 3年以上酒店及質(zhì)量管理或相關(guān)行業(yè)工作經(jīng)驗。 A minimum of 2 years of working experienceas Quality Assurance & Training Manager. 2年以上質(zhì)量保證和培訓(xùn)經(jīng)理工作經(jīng)驗。 Skillful in Word, PowerPoint, and Excelprocessing 良好的辦公自動化軟件知識，包括Word、PowerPoint、Excel。 OTHER REQUIREMENTS 其他專業(yè)要求 Passionate with good affinity. 熱情并具備良好的親和力。 Self-starter with hands-on approach.Innovative and has a “can-do” attitude. Comfortable working in a fast-movingenvironment. 主動并親力親為。創(chuàng)新并有樂觀進取的態(tài)度。能適應(yīng)高效的工作環(huán)境。 Proactive, dynamic, flexible andprofessional attitude with strong interpersonal skills. 積極主動，有活力，靈活和專業(yè)的態(tài)度，并具有較強的人際交往能力。 Strong Project Management skills. 較強的項目管理能力。 Well versed with the latest QualityAssurance Management Development trends. 熟悉最新的質(zhì)量保證管理發(fā)展趨勢。 Able to work independently and in a teamenvironment. 具備獨立工作的能力并能與團隊共同合作。 Awareness and sensitivity to the concept ofluxury and quality. 對奢華及高質(zhì)量理念有意識且敏感。 Able to link the value of Team Members,customers and business result. 能與團隊成員、賓客的價值觀及商業(yè)結(jié)果相鏈接。 Proven record to use formal and informalstructure and culture to achieve the organization objectives. 具備通過正式及非正式的策略和文化來達到組織的目標的能力。 Able to manage conflicting businesspriorities and to facilitate other departments on training planning. 具備協(xié)調(diào)優(yōu)先業(yè)務(wù)沖突的能力，并協(xié)助各部門制定好培訓(xùn)計劃。 Strong interpersonal and influencingskills. 優(yōu)秀的人際關(guān)系及影響力。 Analytical with reasonable level ofnumeracy with attention to details. 關(guān)注細節(jié)，合理水平的數(shù)字分析能力。 Good command of English and Chinese.Mandarin is a must. 良好的中英文能力，標準的普通話溝通能力。

Scope of Position The incumbent is responsible for the servicing and management of specific accounts within an assigned area.  They will assist the Director of Sales in focusing and motivating the sales team to achieve the room night goals for their particular market segment as laid out in the Marketing Plan. They will generate rooms business from existing and potential accounts, coordinating customer requirements with other departments in order to achieve maximum guest satisfaction and profitability for the hotel. Requirements Educational level:                             Degree or Diploma in Hospitality Management or relevant education Work experience:                                 Minimum 3 years working experience in the hotel industry, luxury hotel experience is preferred Job knowledge:                                    Able to liaise effectively with designated market segment accounts Knowledge of market segment Fluent in English and local languag Personal qualities Mature Takes initiative Presentable Outgoing 職責(zé)范圍 員工要具備的職責(zé)有： 負責(zé)所指定市場客戶的維護和管理，協(xié)助銷售總監(jiān)，按照銷售計劃，通過激勵其他銷售人員的方法，完成本市場劃分區(qū)域的銷售目標。 在維護老客戶，開發(fā)新客戶的基礎(chǔ)上，達到客房銷售目標，本著客戶滿意度和利潤最大化的原則，就客人的要求與其他部門積極溝通協(xié)調(diào)。 職位要求 教育水平：                                  酒店管理或相關(guān)專業(yè)學(xué)位或證書 工作經(jīng)驗：                                  在酒店銷售業(yè)工作至少3年，具備豪華酒店工作經(jīng)驗最佳 工作知識：           能有效的和所負責(zé)市場客戶進行溝通 對所負責(zé)市場有一定了解 熟練操作計算機 流利的英語和普通話 個人品質(zhì)： 成熟 主動 體面 友好

Scope of Position The Lounge Supervisor will ensure the highest level of guest satisfaction through the accurate and timely recording and serving of all guest orders.? The incumbent should be able to anticipate guest needs and address them accordingly in order to provide guests with a delightful experience as well as work in accordance with the service standards set forth by the management team. Requirements Have a minimum of 2 years experience in a luxury establishment Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have ?the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Have mathematical skills, computer software aptitude and some hotel operation knowledge ? 職責(zé)范圍 大堂酒吧主管需要在所有客人點單上，通過正確和及時的記錄和服務(wù)確保客人的最高滿意度。在職者必須能夠滿足客人的需求并讓他們知曉，以管理團隊設(shè)立的服務(wù)標準為基準，提供給客人一份難忘的經(jīng)歷 職位要求 至少有2年奢華酒店經(jīng)驗 必須在安全，謹慎，有組織的方式下工作 對食物和準備方面有深厚的知識 對酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時間處理多種任務(wù) 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細心的處理客人的要求 當(dāng)?shù)卣Z言和英語閱讀，書寫，口語流利 在任何時候保持職業(yè)精神和風(fēng)度 具備數(shù)學(xué)技巧，電腦軟件能力和一些酒店的運行知識

Scope of Position Research and identify potential hotel room business sources. Requirements? ? ? ? ? ? ? ? ? ? ? ?? Diploma in Hospitality Management or relevant education Minimum 1 year sales experience in the hotel industry, deluxe hotel experience is preferred ?Able to liaise effectively with designated market segment accounts ?A computer literate Fluent in English and local language Mature Takes initiative Presentable Outgoing Self-motivated 職位范圍 完成部門制定的收入指標；調(diào)查和發(fā)現(xiàn)潛在的客戶資源，并有意識向這些客戶銷售酒店的資源。 職位要求 酒店管理專業(yè)或相關(guān)教育背景? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 在酒店行業(yè)工作至少一年以上，具備豪華酒店工作經(jīng)驗最佳 能很好的和所劃分市場客戶溝通聯(lián)絡(luò) 有一定的餐飲知識 ?熟練使用電腦 流利的英語和漢語 成熟 主動 體面 開朗 自我激勵

Scope of Position The F&B Operation Management Trainee is responsible for, but not limited to, the overall management of the restaurant. To provide support to the team in ensuring that the highest standards of service are offered to our guests. Requirements Mandatory: Have a minimum of 1 year experience in related food and beverage establishment Have a keen interest in food and the culinary ambitions of the establishment. Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge Be aware and adhere to key MOHG competencies: Delighting our Clients Working together as Colleagues Promoting a Climate of Enthusiasm Being the Best Delivering Shareholder Value Playing by the rules Acting with responsibility Desirable: Actively looking to be ‘Best in class’ Actively looking to use the career development within MOHG Desire to understand and research competition Committed to improvement and knowledge of hospitality outside work. Multi-lingual Knowledge of specific hospitality industry applications is desirable

Scope of Positio The scope of this position is the practical application of security measures ensuring the safety and well-being of guests, clients, patrons, contractors, visitors and colleagues as well as protection of the Company’s property from loss or damage. The Security Officer provides a safe and secure environment to enable the Company to maximise profit potential. He/She maintains all Mandarin Oriental Pudong, Shanghai standards to the highest level, delivering a prompt and courteous service at all times. The Security Officer assists the Security Manager in all aspects of the Security Department and in the absence of the Security Manager undertakes responsibilities as directed. He/She will drive guest and employee satisfaction throughout the total hotel Requirements 20 to 35 years old Physically Fit Good character Qualifications / Training: High school or above Experience in Similar Scope for 1year / Related position in well-known 4 or 5 star hotel Disposition Conscientiousness Team spirit Able to shift work and long overtimes 職責(zé)范圍 根據(jù)酒店管理層制定的前景目標，在保證客人、顧客、贊助人、承包商、游客和同事的生命及財務(wù)安全受到保障的同時，為整個公司取得最大收益提供一個安全可靠的環(huán)境 他/她需在秉持上海浦東文華東方酒店的最高水準的同時，時刻提供客戶及時周到的服務(wù)。保安員將在保安部的所有職能上輔助保安經(jīng)理，并且在后者缺席的場合，履行被指派的職責(zé)。他/她將在整個酒店層面滿足顧客和雇主。 職位要求 20 – 35歲 身體健康 品行端正 高中畢業(yè)及以上  相關(guān)知名4/5星級酒店工作經(jīng)驗1年 認真勤懇 團隊協(xié)作精神 適應(yīng)翻班及長時間加班 五級消防證 - 建（構(gòu)）筑消防證

Scope of Position The Banquet Captain is responsible for, but not limited to, the overall management oin Banquet. To provide back up for the Manager and offer support in ensuring that the highest standards of service are offered to our guests. Requirements Have a minimum of 2 years experience in a luxury establishment Have a keen interest in food and the culinary ambitions of the establishment. Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge 職責(zé)范圍 宴會廳主管負責(zé)但不局限于宴會廳的整體運營。支持團隊并確保提供最高的服務(wù)標準給客人。 職位要求 在相關(guān)餐飲方面至少有2年工作經(jīng)歷 對食品和烹飪有著濃厚的興趣 愿意在彈性時間和假期期間工作 必須在安全，謹慎，有組織的方式下 工 作 對食物和準備方面有深厚的知識 對酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細心的處理客人的要求 當(dāng)?shù)卣Z言和英語閱讀，書寫，口語流利 在任何時候保持職業(yè)精神和風(fēng)度 具備數(shù)學(xué)技巧，電腦軟件能力（按照要求）和一些酒店的運行知識

Scope of Position The incumbent is responsible for Accountable and responsible for maximizing catering (all non-room related banquet functions and outside catering) revenues & achieving targets set (Measurable Results) Research and identify potential banqueting business sources; subsequently establish the awareness and sell the banqueting facilities to these potential sources Maximise yield for available meeting and conference facilities by focusing on filling low demand periods and up selling high demand dates and by securing business beyond the current and budget year. Requirements Educational level: Degree or Diploma in Hospitality Management or relevant education Work experience:  Minimum 2 years sales experience in the hotel industry, luxury hotel is preferred Job knowledge:  Able to liaise effectively with designated market segment accounts Knowledge of Catering and MICE segment A computer literate Fluent in English and local language 職責(zé)范圍 負責(zé)最大化宴會活動的收入，負責(zé)所有和客房無關(guān)的宴會活動及外賣服務(wù)，完成部門制定的收入指標。 調(diào)查和發(fā)現(xiàn)潛在的客戶資源，并有意識向這些客戶銷售酒店的資源。 根據(jù)全年的任務(wù)指標和市場狀況，在淡季時盡最大可能去銷售酒店當(dāng)時的空閑會議場地和設(shè)施，在旺季時提前銷售明年的會議場地，實現(xiàn)收益最大化。 職位要求 教育水平 酒店管理或相關(guān)專業(yè)學(xué)位或證書 工作經(jīng)驗  在宴會及會議服務(wù)行業(yè)工作兩年以上，具備豪華酒店工作經(jīng)驗最佳 工作知識  能有效的和所負責(zé)市場客戶進行溝通 對所負責(zé)市場有一定了解 熟練操作計算機 流利的英語 流利的普通話

Scope of Position The In-Room Dining Supervisor will work with the waiters to ensure the highest level of guest satisfaction through the accurate and timely delivery of all orders and amenities received per the Order Taker.  To provide back up for the Manager and Assistant Manager, take responsibility for supervising and coordinating the daily In-Room Dining activities and maintaining the highest standard of service established by the hotel. Requirements Have a minimum of 2 years experience in a luxury establishment Have a keen interest in food and the culinary ambitions of the establishment. Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge Actively looking to be ‘Best in class’ Actively looking to use the career development within MOHG Desire to understand and research competition Committed to improvement and knowledge of hospitality outside work. Multi-lingual Knowledge of specific hospitality industry applications is desirable 職責(zé)范圍 送餐部主管支持經(jīng)理和副經(jīng)理的工作，對監(jiān)督和協(xié)調(diào)每日客房用餐和維持酒店制定的最高服務(wù)標準。 職位要求 在相關(guān)餐飲方面至少有2年工作經(jīng)歷 對食品和烹飪有著濃厚的興趣 愿意在彈性時間和假期期間工作 必須在安全，謹慎，有組織的方式下工作 對食物和準備方面有深厚的知識 對酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時間處理多種任務(wù) 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細心的處理客人的要求 當(dāng)?shù)卣Z言和英語閱讀，書寫，口語流利 在任何時候保持職業(yè)精神和風(fēng)度 具備數(shù)學(xué)技巧，電腦軟件能力（按照要求）和一些酒店的運行知識 積極成為“行業(yè)中的最好” 積極在上海文華東方酒店里有職業(yè)發(fā)展 渴望理解和研究競爭 堅持改進和工作外知識的獲取 多語種 具有特定酒店行業(yè)知識應(yīng)聘者為先

Scope of Position The Reservations Agent will provide a personal consultation and will assist all guests with selecting most ideal possible room choice. Requirements College Excellent overall communication and telephone skills Able to multi-task The ability to work well in a team environment Strong Customer service skills Experience with Microsoft Word and Excel Excellent typing skills Able to communicate written and spoken English Multi-lingual is preferred 職位范圍 員工要具備的職責(zé)有: 預(yù)訂文員負責(zé)為客人介紹、推薦客人所需的最佳房型。 職位要求 大專學(xué)歷 工作知識  良好的溝通和電話技巧 能同時處理多種工作 良好的團隊合作精神 為客服務(wù)意識 掌握Word和Excel 良好的打字技巧 能用中英文進行書面和口語交流

Scope of Position The scope of this position is the practical application of security measures ensuring the safety and well-being of guests, clients, patrons, contractors, visitors and colleagues as well as protection of the Company’s property from loss or damage. The Security Officer provides a safe and secure environment to enable the Company to maximise profit potential. He/She maintains all Mandarin Oriental Pudong, Shanghai standards to the highest level, delivering a prompt and courteous service at all times. The Security Officer assists the Security Manager in all aspects of the Security Department and in the absence of the Security Manager undertakes responsibilities as directed. He/She will drive guest and employee satisfaction throughout the total hotel. Requirements High school or above Experience in Similar Scope for 1year Conscientiousness Team spirit Able to shift work and long overtimes 職責(zé)范圍 根據(jù)酒店管理層制定的前景目標，在保證客人、顧客、贊助人、承包商、游客和同事的生命及財務(wù)安全受到保障的同時，為整個公司取得最大收益提供一個安全可靠的環(huán)境。 他 / 她需在秉持上海浦東文華東方酒店的最高水準的同時，時刻提供客戶及時周到的服務(wù)。保安員將在保安部的所有職能上輔助保安經(jīng)理，并且在后者缺席的場合，履行被指派的職責(zé)。 他 / 她將在整個酒店層面滿足顧客和雇主。 職位要求 高中畢業(yè)及以上 相關(guān)工作經(jīng)驗 1 年 認真勤懇 團隊協(xié)作精神 適應(yīng)翻班及長時間加班

Scope of Position The Floor Manager (Floor Supervisor) manages all aspect of their assigned area. They will manage all guest requests and ensure cleanliness of all guest rooms and public areas. Requirements University Graduate Good knowledge in Hotel Management. Experience in Customer service Experience in people management Self confident and in control when under pressure Able to converse with ease with multinational guests Takes corrective action and follow-up Good level of spoken English  and Mandarin 職責(zé)范圍 樓層經(jīng)理（樓層主管）主要負責(zé)應(yīng)該保持干凈整潔的區(qū)域。負責(zé)管理客房及公共區(qū)域的干凈整潔。 職位要求 大學(xué)畢業(yè) 2年高檔酒店客房部或主管的管理工作經(jīng)驗 良好的酒店管理知識 擁有賓客服務(wù)經(jīng)驗 擁有團隊管理經(jīng)驗 在壓力情況下，有自信和自控能力 能夠輕松地與不同國家的客人交談 采取糾正措施和跟進服務(wù) 良好的英語口語及普通話水平

Scope of Position The incumbent is responsible for the servicing and management of specific accounts within an assigned area.  They will assist the Director of Sales - MICE in focusing and motivating the sales team to achieve the room night goals for their particular market segment as laid out in the Marketing Plan. They will generate rooms business from existing and potential accounts, coordinating customer requirements with other departments in order to achieve maximum guest satisfaction and profitability for the hotel. Requirements Degree or Diploma in Hospitality Management or relevant education Minimum 3 years working experience in the hotel industry, luxury hotel experience is preferred Able to liaise effectively with designated market segment accounts Knowledge of market segment Fluent in English and local language 職責(zé)范圍 員工要具備的職責(zé)有： 負責(zé)所指定市場客戶的維護和管理，協(xié)助銷售總監(jiān)，按照銷售計劃，通過激勵其他銷售人員的方法，完成本市場劃分區(qū)域的銷售目標。 在維護老客戶，開發(fā)新客戶的基礎(chǔ)上，達到客房銷售目標，本著客戶滿意度和利潤最大化的原則，就客人的要求與其他部門積極溝通協(xié)調(diào)。 職位要求 酒店管理或相關(guān)專業(yè)學(xué)位或證書 在酒店銷售業(yè)工作至少3年，具備豪華酒店工作經(jīng)驗最佳 能有效的和所負責(zé)市場客戶進行溝通 對所負責(zé)市場有一定了解 熟練操作計算機 流利的英語和普通話

Scope of Position The Banquet Captain is responsible for, but not limited to, the overall operations in banquet. To provide support to the team in ensuring that the highest standards of service are offered to our guests. Requirements Mandatory Have a minimum of 1 year experience in related food and beverage establishment Have a keen interest in food and the culinary ambitions of the establishment. Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge Be aware and adhere to key MOHG competencies: Delighting our Clients Working together as Colleagues Promoting a Climate of Enthusiasm Being the Best Delivering Shareholder Value Playing by the rules Acting with responsibility

Scope of Position The Restaurant Captain is responsible for, but not limited to, the overall operations of the restaurant. To provide support to the team in ensuring that the highest standards of service are offered to our guests Requirements Mandatory Have a minimum of 1 year experience in related food and beverage establishment Have a keen interest in food and the culinary ambitions of the establishment. Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude （as required） and some hotel operation knowledge Be aware and adhere to key MOHG competencies: Delighting our Clients Working together as Colleagues Promoting a Climate of Enthusiasm Being the Best Delivering Shareholder Value Playing by the rules Acting with responsibilit Desirable Actively looking to be ‘Best in class’ Actively looking to use the career development within MOHG Desire to understand and research competition Committed to improvement and knowledge of hospitality outside work. Multi-lingual Knowledge of specific hospitality industry applications is desirable 職責(zé)范圍 餐廳領(lǐng)班負責(zé)但不局限于餐廳的整體運營。支持團隊并確保提供最高的服務(wù)標準給客人 職位要求 必須具備 在相關(guān)餐飲方面至少有1年工作經(jīng)歷 對食品和烹飪有著濃厚的興趣 愿意在彈性時間和假期期間工作 必須在安全，謹慎，有組織的方式下工作 對食物和準備方面有深厚的知識 對酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時間處理多種任務(wù) 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細心的處理客人的要求 當(dāng)?shù)卣Z言和英語閱讀，書寫，口語流利 在任何時候保持職業(yè)精神和風(fēng)度 具備數(shù)學(xué)技巧，電腦軟件能力（按照要求）和一些酒店的運行知識 知曉并堅持上海浦東文華能力的關(guān)鍵點： 使客人感到滿意 如同員工一樣一起工作 促進氣候的熱情 做到最好 傳遞股東價值 在規(guī)則下做事 做到有責(zé)任 可以具備 積極成為“行業(yè)中的最好” 積極在上海文華東方酒店里有職業(yè)發(fā)展 渴望理解和研究競爭 堅持改進和工作外知識的獲取 多語種 具有特定酒店行業(yè)知識應(yīng)聘者為先

Scope of Position The Club Lounge Agent will meet and exceed guest expectations by providing efficient and courteous Front Desk services and courteous Club Lounge service. Requirements                          Hotel Management School Graduate  Excellent overall communication skills Able to multi task Strong desire to provide excellent guest service                             Must possess good command of written and verbal English Language Must possess good command of written and verbal Mandarin Language Must have basic hotel operation knowledge 職責(zé)范圍 行政酒廊代表需根據(jù)人性化服務(wù)體驗的要求，通過禮貌有效的行政酒廊服務(wù)滿足并超越客人的期望。包括辦理入住，離店，禮賓服務(wù)，商務(wù)中心，賓客認知和卓越的餐飲服務(wù)。 職位要求 酒店管理學(xué)校畢業(yè) 出色的溝通技巧 有能力處理多項工作和任務(wù) 樂意為客人提供優(yōu)質(zhì)的服務(wù) 必須擁有良好的中英文口語讀寫能力 擁有基本酒店營運知識

Scope of Position The Front Office Agent will meet and exceed guest expectations by providing efficient and courteous Front Desk services Requirements                            Hotel Management School Graduate Excellent overall communication skills Able to multi task The ability to work well in a team environment Must possess good command of written and verbal English Language Must possess good command of written and verbal Mandarin Language Must have basic hotel operation knowledge   職責(zé)范圍 前廳接待需根據(jù)個性化優(yōu)質(zhì)服務(wù)體驗，通過提供迅速有禮的前臺服務(wù)滿足和超越客人的期望。 職位要求   酒店管理學(xué)校畢業(yè)    良好的交流技巧 有能力處理多項工作和任務(wù) 可以在團隊的環(huán)境里努力地工作 必須擁有良好的中英文口語讀寫能力 擁有基本酒店營運知識

  Scope of Position The scope of this position is the practical application of security measures ensuring the safety and well-being of guests, clients, patrons, contractors, visitors and colleagues as well as protection of the Company’s property from loss or damage. The Security Officer provides a safe and secure environment to enable the Company to maximise profit potential. He/She maintains all Mandarin Oriental Pudong, Shanghai standards to the highest level, delivering a prompt and courteous service at all times. The Security Officer assists the Security Manager in all aspects of the Security Department and in the absence of the Security Manager undertakes responsibilities as directed. He/She will drive guest and employee satisfaction throughout the total hotel. Requirements High school or above Basic English conversation Experience in Similar Scope for 5 years Conscientiousness Team Leadership Able to shift work and long overtimes 職責(zé)范圍 根據(jù)酒店管理層制定的前景目標，在保證客人、顧客、贊助人、承包商、游客和同事的生命及財務(wù)安全受到保障的同時，為整個公司取得最大收益提供一個安全可靠的環(huán)境。 他 / 她需在秉持上海浦東文華東方酒店的最高水準的同時，時刻提供客戶及時周到的服務(wù)。保安員將在保安部的所有職能上輔助保安經(jīng)理，并且在后者缺席的場合，履行被指派的職責(zé)。 他 / 她將在整個酒店層面滿足顧客和雇主。 職位要求 高中畢業(yè)及以上 基本英語會話 相關(guān)工作經(jīng)驗5年 認真勤懇 團隊領(lǐng)導(dǎo)力 適應(yīng)翻班及長時間加班