§? 確保根據(jù)凱悅酒店標(biāo)準,始終提供禮貌、專業(yè)、有效及靈活的服務(wù)。
To provide acourteous, professional, efficient and flexible service at all times, followingHyatt Standards of Performance.
§? 負責(zé)指定工作區(qū)域的所有職責(zé)和任務(wù)。定期回顧重點任務(wù)清單,并根據(jù)行業(yè)趨勢、客人期望和運營理念等對其進行修改。
To perform allduties and tasks in the assigned Place of Work to the standard set.? Please note that Master Task Lists arereviewed and changed on a regular bases reflecting change in trends, guestexpectations and operating philosophies.
§?禮貌而高效的處理客人和員工詢問,對不能立即解決的投訴和問題匯報領(lǐng)班,并及時回饋和跟進。
Handle guest enquiries in a courteous andefficient manner and report guest complaints or problems to Team Leader if noimmediate solution can be found and assure follow up with guests.
§? 明確自身首要任務(wù)是為客人提供服務(wù),并以客人的需求和安全為第一要務(wù)。
Realize that his/herprimary role is to be of service to the guest and that their needs & safetycome first
§? 確保告知酒店客人關(guān)于酒店活動及服務(wù)的正確信息和建議。
Must impart correctinformation & advise the guest on the various services/activities in thehotel.
§?確保所有區(qū)域的整潔。
Must keep all areas clean at all time
§? 必須完全了解急救和救生的技術(shù)。
Must be completelyconversant with first aid & life saving techniques.
§? 時刻關(guān)注客人發(fā)出的求救信號。
Must be attentiveand alert for any signs from the guest.
§? 保障客人的人生安全。
Must be ensure guestsafety.
§? 在有替補人員情況下救生員不得離崗超過15分鐘,如果需超過15分鐘應(yīng)報備給水療與健身經(jīng)理。
Lifeguards shouldnot be away from duty for more than 15 minutes if substitutes are available. Ifmore than 15 minutes is required, must report to Spa&Fitness Manager.
§? 在無替補人員情況下救生員不得離崗。
The lifeguard shallnot leave the area without a substitute.
§? 應(yīng)救生員疏忽導(dǎo)致的任何安全,救生員應(yīng)承擔(dān)一切責(zé)任。
Shall be liable forany safety resulting from their negligence.