Position Overview The Housekeeping Coordinator is responsible for ensuring the department achieves the highest level of service delivery through effective communication and follow up. Critical aspects of the role are communicating room status, receiving & dispatching requests / tasks to all key contacts; ensuring a smooth and efficient operation of the department. 客房部協(xié)調(diào)員的主要職責(zé)是客房部每日運營的協(xié)調(diào)工作。客房部協(xié)調(diào)員負(fù)責(zé)通過高效的溝通和跟進(jìn)確保部門達(dá)到最高的服務(wù)水平。這個角色在溝通客房狀態(tài)、通過主要聯(lián)系人接收和派發(fā)工作請求、確保部門順暢的運行方面起到關(guān)鍵性作用。 The Role Check and Read email ensuring that all work related information are noted and pass onto the Housekeeping Team Leader / Housekeeping Manager / Director of Housekeeping 檢查并閱讀所有郵件并確保將接收到與工作相關(guān)的所有信息傳達(dá)給客房部主管、客房部經(jīng)理、客房部總監(jiān) Allocate Room Assignments, and ensuring that important information such departure time and arrival times and any Special Requests are noted on Housekeeping Attendants and Team Leaders list and highlighted 為客房服務(wù)員分配工作，確保重要信息如退房時間、到達(dá)時間和任何特殊要求傳達(dá)到客房服務(wù)員和主管，并對重要信息進(jìn)行強調(diào)。 Answer all housekeeping office incoming telephone calls correctly recording messages and deliver promptly 接聽所有客房部辦公室的來電，做出正確的記錄并及時傳達(dá) Maintain an accurate record of out of order, VIP, Long stay, repeat guest, expected arrivals and departures, function and group rooms, do not disturb rooms, guest profile 對客房的信息和客人信息如故障房、VIP、常住客人、熟客、預(yù)計到達(dá)和離店、功能房和團隊房、請勿打擾房、客人檔案等保持準(zhǔn)確的記錄 Ensure that all resort key procedures are followed carefully and maintain efficiently 確保仔細(xì)認(rèn)真地遵守酒店的鑰匙/房卡管理程序并有效地維護(hù) Prepare the daily work allocation for room attendants and maintain all necessary books required for daily control 每天為客房服務(wù)員的工作分配做準(zhǔn)備，并且維持對所有必要的工作內(nèi)容進(jìn)行紀(jì)要以便于管理監(jiān)督 Talent Profile Highly effective communication skills 高效的溝通能力 Excellent organization skills 良好的組織能力 Proficient in English 熟練的英語 Familiar with Microsoft Office: Word, Excel, PowerPoint 熟悉Microsoft辦公軟件：Word, Excel, PowerPoint Approximately 1-year experience or newly graduate from university 要求約1年的工作經(jīng)驗或者大學(xué)應(yīng)屆畢業(yè)生