概述：
Overview:
給所有酒店住客和日間水療中心客人提供高水平的專業(yè)、效率高和優(yōu)質(zhì)的服務.
Efficient and quality service to all Hotel Guests and Day Spa Guests.
主要工作職責:
Core Responsibilities:
日常管理和訓練? Day
to Day Management and Training
?
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按照水療中心操作步驟工作，并給水療領班意見反饋，從而適當?shù)奈⒄{(diào)相關標準。
Follow the Spa procedures are adhered to and provide feedback to the Spa
Captain in order to fine tune the standards where applicable.
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推廣和推銷水療中心一切范疇；水療會籍、日間水療組合和療程、推銷規(guī)劃和零售品牌產(chǎn)品系列等。
To promote and sell all aspects of the Spa; spa Memberships, Day Spa
packages and treatments, merchandising and retail branded lines etc.
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按照要求供應食物和飲料。
Serve food and drinks as required.
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達到零售產(chǎn)品銷售的日常目標，每天/每星期跟水療領班加以討論。
Achieve
the daily targets for retail product sales and discuss with the Spa Captain on
a daily / weekly basis.
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確保把所有療程預訂輸入水療中心軟件系統(tǒng)。必須透過水療中心接待處控制所有會籍。
Ensure
all treatment bookings are entered in to the Spa Software system. All
membership bookings must also be controlled via the Spa Reception.
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應用一切換售促銷技能，把這些銷售工具作為水療之旅的部分。
Attend
training selling in upselling techniques and implement these sales tools as
part of the Spa Journey.
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確保所有客戶填好健康咨詢表。
Assist with all ordering and stock taking.
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本著專業(yè)和有禮的態(tài)度處理電話查詢。
Handle
all telephone enquiries in a professional and courteous manner.
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確保您擁有一定認識，從而協(xié)助客戶預訂療程和購買零售產(chǎn)品。
Ensure you
have sufficient knowledge to assist clients regarding treatment bookings and
purchasing retail products.
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定期接受水療領班提供療程項目和零售產(chǎn)品知識的訓練，每節(jié)表現(xiàn)將記錄在各自的訓練紀錄表上。
Complete
regular training with the Spa Captain on the treatment menu and retail product
knowledge with each session entered on their Training Record
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了解日常的療程預訂時間表，在營業(yè)期間給療程團隊告知任何相關改動。
To be fully
aware of the daily treatment booking schedules and to keep the Therapy teams
updated with any changes throughout the day.
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確保您因應業(yè)務需求，按照編排的時間休息。
Ensure that you take your break at the scheduled time around the
business demands.
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正確的處理客人帳單，并嚴守現(xiàn)金處理程序。
Process all client bills accurately and adhere to the cash handling.
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協(xié)助水療總監(jiān)完成日間水療和會所會籍水平的范疇，達成每月和年終預算。
To assist the Spa Director in achieving monthly and year-end budgets for
the Day Spa and Club Membership levels.
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確保套用所有客人服務和品牌標準；包括迎接/送別客人、以客人名字稱呼對方、歡迎茶等，從而達到最高的服務水平。
Ensure all
guest service brand standards; Guest greeting / farewell, use of Guest name, welcome
Teas etc. is used in order to achieve the highest level of service.
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按照業(yè)務要求，引領酒店客人參觀水療中心。
Tour hotel guests around the Spa in accordance with the business
requirements.
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在水療中心各處儲存和展示零售產(chǎn)品和推銷規(guī)劃商品。
Ensure the
retail products and merchandising items are stocked and displayed throughout
the Spa.
溝通? Communication
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跟水療主管和酒店與水療中心其他主要部門維持清晰的溝通脈絡。
Maintain clear lines of communication with the Spa Supervisor and other
key departments within the Hotel and Spa.
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按照需要，出席酒店和各個部門會議。
Attend Hotel Meetings as
required.
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在每個值班結束時，透過口頭或填寫工作移交日志，完成詳細的工作移交程序。
Complete a detailed handover at the end of each shift either verbally or
via the handover diary.
市場情報? Market Intelligence
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掌握有關行業(yè)最佳守則，以及市場最新療程/服務的信息。
Keep up to date with the industry best practices and latest treatments /
services in the market place.
人力資源發(fā)展? Human Resource Development
?
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如有需要，參與理療師第二輪面試的技能測試環(huán)節(jié)（擔當接受療程人士而已）。
Participate in trade
tests for Therapist 2nd interviews if required (treatment model
only).
其他? Other
?
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準時上班，穿上正確的制服和配戴顯示名字的胸牌。
Report for duty punctually wearing the correct uniform and name badge.
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維持高水平的個人外表和衛(wèi)生，貫徹酒店和部門的打扮標準。
Maintain a high standard of personal appearance and hygiene and adhere
to the Hotel and department grooming standards.
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任何時候也提供友善、有禮和專業(yè)的服務。
Provide a friendly, courteous and professional service at all times.
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履行每天開業(yè)和終止營業(yè)所需的職務。
Carry
out opening and closing duties as required.
健康和安全? Health and Safety
?
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全面了解酒店健康和安全政策，以及消防程序。
Be fully
aware of the Hotel Health and Safety policy and Fire Procedures.
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在任何時候也采用安全的工作守則，緊守健康和安全要求。
Adhere to
health and safety requirements by using safe working practices at all times.
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執(zhí)行任何管理層委托的工作。
Perform
any duties assigned by the Management that deemed necessary.
工作技能技巧要求:
Core Competencies& Technical
Knowledge/skills:
工作技能 / 知識? Job Skill / Knowledge
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外表得體，擁有良好的時間管理技巧。
Well presented with good time management.
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出色的溝通技巧。
Excellent communication skills.
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跟同事合作無間，能跟所有同事發(fā)展良好的合作關系。
Good team player & able to develop sound working relationships with
all colleagues.
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擁有良好的人際溝通技巧
Good interpersonal skills.
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說話得體，和藹可親和充滿自信。
Well spoken, pleasant and confident.
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標準的電話應對態(tài)度。
Standard Telephone Manner.
電腦知識? Computer
Knowledge
擁有Word、Excel和PowerPoint電腦知識為佳。
Computer
knowledge on: Word, Excel and PowerPoint are essential.
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懂得水療中心軟件系統(tǒng)應用。
Spa software
applications.
語言能力? Language Proficiency
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英文流利為佳。
Proficiency
in English is desirable.
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在母語以外，能懂得第二語言為佳。
Knowledge of
a second language other than native language is desirable.
經(jīng)驗? Experience
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具備至少1 年在酒店、水療中心接待處工作的經(jīng)驗。
At
least 1 years’ working experience in a Hotel, Spa Reception role.
要求學歷及資質(zhì)：
Education/Certifications:
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必須具備大學、深造文憑或相等的休閑/酒店行業(yè)專業(yè)資格。
University or post-graduate
diploma or equivalent professional leisure / hotel qualification is required.
