PositionOverview 崗位概覽 To grow the market share of the hotelbusiness volume through the development of room and catering sales in achievingset annual targets. To develop a solid sales pipeline and systematicprospecting program. To manage the Sales and Marketing Department to achievemaximum occupancy and revenue. 通過客房和餐飲銷售實(shí)現(xiàn)年度目標(biāo)設(shè)定以增長的市場份額酒店業(yè)務(wù)發(fā)展的范圍。開發(fā)一個(gè)堅(jiān)實(shí)的銷售渠道、系統(tǒng)和勘探項(xiàng)目。管理銷售和營銷部門疑惑的最大的入住率和收入。 TheRole 崗位職責(zé)： 1.Provides aprofessional, advisory and executive support to the GM in meeting strategicgoals. 為總經(jīng)理提供一個(gè)專業(yè)的咨詢和行政支持以達(dá)成戰(zhàn)略目標(biāo) 2.Plans and developsmarketing strategies and promotion plans with Marcom and Revenue Director. 與市場傳訊和收益總監(jiān)計(jì)劃和發(fā)展?fàn)I銷策略以及促銷計(jì)劃 3.To achieve revenuegoals by developing and implementing proper sales and marketing strategies. 實(shí)現(xiàn)收入目標(biāo)的發(fā)展以及實(shí)施適當(dāng)?shù)匿N售和營銷策略 4.Design a system toobtain data from market place which can be instrumental in developing new salesstrategies – competitive activities and developments. 設(shè)計(jì)系統(tǒng)從市場獲取數(shù)據(jù),可以幫助開發(fā)新的銷售策略——競爭性活動和發(fā)展 5.To understand themarket, its trends and changes, explore opportunities for competitive advantageto yield one’s fair share of the market. 了解市場趨勢和變化,探索機(jī)會擴(kuò)大競爭優(yōu)勢，從而獲取一個(gè)公平的市場份額 6.To analyzeopportunities, select realistic objectives, develop, implement and controleffective strategies and sales plans. 對現(xiàn)有營銷機(jī)會進(jìn)行分析, 選擇現(xiàn)實(shí)的目標(biāo), 制定,實(shí)施和控制的有效策略和銷售計(jì)劃 7.Assessing sellingopportunities within the Sales and Catering capacity, work with and assist withother portfolios i.e. F&B through marketing channels, Public Relationscampaigns to the corporate sectors, on F&B promotions or other similarpromotions from other portfolios/departments. 根據(jù)客房和餐飲容量評估銷售機(jī)會，同其他部門配合協(xié)作，如餐飲部一起擴(kuò)大市場渠道，與市場傳訊部一起發(fā)展公司業(yè)務(wù)，同其他部門進(jìn)行餐飲促銷或其他促銷。 8.Monitors andevaluates contemporary sales and marketing initiatives and trends. 監(jiān)測和評價(jià)當(dāng)下的銷售計(jì)劃和趨勢。 9.Develop andimplement disciplined a prescribed routing of patterns in covering territoryand accounts to achieve high penetration of the market share. 開發(fā)市場，根據(jù)既定的方式實(shí)施銷售擴(kuò)張。擴(kuò)大市場份額占有率。 10.To establishsales targets and highlight any variances with actual sales figures andrecommend what action should be taken to remedy significant variances. 建立銷售目標(biāo)，關(guān)注與實(shí)際銷售數(shù)據(jù)的差異。并給予建議應(yīng)采取什么行動來補(bǔ)救顯著差異。 11.Manages guest relationsand client services including guest and client needs, product and serviceknowledge, sales effectiveness, communication skills and guest and clientfeedback to ensure future repeat and new business. 管理客戶關(guān)系和客戶服務(wù)。包括客人和客戶需求、產(chǎn)品和服務(wù)的知識,銷售效率,溝通技巧和客戶的反饋來確保未來的重復(fù)使用和新業(yè)務(wù)的開發(fā)。 12.To increaseoccupancy, average rate and profits of the hotel through planning, guidance,and training of hotel sales personnel. 通過規(guī)劃、指導(dǎo)和培訓(xùn)酒店銷售人員增加入住率、平均房價(jià)和酒店的利潤。 TalentProfile任職資格： 1.Min 2-3 years’experience for same position 2-3年及以上相同崗位工作經(jīng)驗(yàn) 2.Strongselling skills and techniques. 強(qiáng)大的銷售技能 3.Knowledge of local & internationalmarket. 了解本地和國際市場。 4.Excellent written and spoken Chinese andEnglish. 熟練的中英文口語和書寫能力。 5.Good interpersonal & communicativeskills. 出色的人際交往和溝通能力。

1)?? 指導(dǎo)餐飲部各部門的運(yùn)作情況，保持并提高工作效率，服務(wù)質(zhì)量、產(chǎn)品、質(zhì)量、產(chǎn)品的創(chuàng)新、銷售和利潤。 2)? 指導(dǎo)餐飲各部門的營運(yùn)，行政工作和計(jì)劃的制定，以確保日常營運(yùn)的需求。確保所作的決定與已制定的酒店規(guī)章制度相一致。 3)? 完成餐飲相關(guān)報(bào)告，例如預(yù)算，規(guī)章制度和年度工作計(jì)劃等。完善管理制度，工作程序和設(shè)備等。 4)? 與餐飲部所有相關(guān)部門一起制定經(jīng)營管理制度和程序，以便達(dá)到產(chǎn)品最優(yōu)化和利益最優(yōu)化。 5)? 積極收取客人意見，針對各餐廳服務(wù)，食物，衛(wèi)生及在創(chuàng)新菜品和促銷活動等方面，并不斷改進(jìn)完善； 6)? 餐飲部營運(yùn)部門產(chǎn)品知識的全面了解，關(guān)注VIP客人用餐安排； 7) 對員工的工作表現(xiàn)提出反饋意見，致力于創(chuàng)造一個(gè)互相合作的工作環(huán)境，最大程度的提高工作效率及員工斗志。 備注：薪資面議

Job Summary 職位簡述 Assisting Director of Front Office managing a smooth day to day operations of Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with high quality of service while maximizing room revenue, productivity, efficiency and meanwhile developing all direct reports and colleagues skills and competencies. 在友好、高效和禮貌的工作方式下協(xié)助前廳總監(jiān)管理前廳部日常運(yùn)營，給所有的客人提供高質(zhì)量的服務(wù)的同時(shí)最大限度地提高客房收入，生產(chǎn)力，效率，與此同時(shí)，發(fā)展所有直接報(bào)告和同事的技能和能力 。 Key Duties and Responsibilities 主要義務(wù)和職責(zé) Effectively communicate with Director, Front Office to ensure aligning strategic plans and implementation of priorities. 有效的和前廳總監(jiān)溝通，理解部門戰(zhàn)略計(jì)劃和實(shí)施。提高部門效率 Strategic planning and execution to enhance productivity, and efficiency throughout the assigned departments. 戰(zhàn)略規(guī)劃和執(zhí)行，以提高整個(gè)部門的效率 Ensure all colleagues are aware of all departmental objectives, Brand Wisdom targets, and LQA standards and are kept informed of performance results. 確保所有員工了解各部門的目標(biāo), 例如惠評網(wǎng)的目標(biāo)，和LQA的標(biāo)準(zhǔn)，及時(shí)了解績效結(jié)果 Ensure all colleagues are following ‘Resort Grooming Standards’ which reflects on brand image 確保所有員工遵守酒店儀容儀表標(biāo)準(zhǔn)”體現(xiàn)了品牌形象 Ensure all guests are receiving and assisted with high level of service in an efficient, warm and professional manner by all colleagues. 保證所有客人都接收并服務(wù)客人以高效的服務(wù)水平高，所有的同事們都有熱情和專業(yè)的態(tài)度 Skills, Experience & Educational Requirements 技能、經(jīng)驗(yàn)和教育要求 Strong interpersonal and leadership skills 良好的人際關(guān)系和領(lǐng)導(dǎo)能力 High level of adaptability and self-motivation 高水平的適應(yīng)性和自我激勵(lì) Strong administrative skills 很強(qiáng)的管理能力. Communication skills 溝通技巧 Rooms Operation background in medium or large sized hotel/resort 在中型或大型酒店/度假村的工作經(jīng)驗(yàn)

Manages all marketing activityrelating to F&B and other resort projects on a need basis. ?根據(jù)需要管理度假區(qū)內(nèi)餐飲項(xiàng)目有關(guān)的所有營銷活動。 主要義務(wù)和職責(zé) 1、Assist the roll out of media and marketing plans. 協(xié)助推出媒體和市場計(jì)劃。 2、?Ensure brand standards and identity are upheld inall activities (own and third party) incl. Rooms & MICE. 在內(nèi)部和第三方的活動中保持品牌標(biāo)準(zhǔn)和形象。 3、 ?Support public relations with information and updatesto maximize PR opportunities. 更新度假區(qū)信息，支持公關(guān)，擴(kuò)大公關(guān)機(jī)會。 4、?Develop collaterals to support business andsub-products. 制作物料，支持各業(yè)態(tài)以及產(chǎn)品。 5、?Support sales team with collateral requirement，images,? logos，electronicmaterials. 支持銷售團(tuán)隊(duì)需要的印刷品、圖片、品牌標(biāo)志、電子宣傳物料。 6、?Maintain awareness of competitor activities inmarket. 保持市場競爭意識。 7、 ?Liaise with external agency for collaterals artwork。 To seekapproval from Director, Marketing to ensure delivery. 聯(lián)絡(luò)外部機(jī)構(gòu)，制作物料、圖稿, 向市場總監(jiān)取得批準(zhǔn)，以保證交付。 8、Abide by the contract and financial process of thecompany, assist to process the signing and payment to external agencies.????????????????????????????? ? 遵照公司的合約和財(cái)務(wù)流程， 協(xié)助對外部機(jī)構(gòu)的合約簽署和付款申請。 9、 ?Collate ROI reports for promotional activities andmedia placement. 整理促銷和媒體活動的投資回報(bào)信息， 整理成報(bào)告。? 10、?Assist with activities required by DirectorMarketing incl ad hoc promotions，presentations. 協(xié)助市場總監(jiān)所要求的任何活動，包括促銷、演示等。 Requirements 崗位要求 1、Degree?in?Tourism,?Business,?Communication,?or?related?discipline. 旅游、商業(yè)、新聞傳播或相關(guān)專業(yè)學(xué)歷。 2、 Minimum 5 years?of?relevant?work?experience. 至少5年市場相關(guān)工作經(jīng)驗(yàn)。 3、?Understand?the?market?and?the?business?development?trend. 了解市場，熟知并緊跟市場發(fā)展趨勢。 4、 ?Good?management?and?execution?skills. 良好的管理和執(zhí)行能力。 5、Well-developed?interpersonal?skills?and?negotiation?skills. 良好的人際交往能力與談判技巧。

Manage Avenue overall beverage, assist Resort beverage operation, in charge Ossiano Underwater Restaurant and Bread Street Kitchen beverage, to assist management in running the outlet ensuring maximum guest satisfaction, consistent standards, through planning, organizing, directing, and controlling the wine operation and administration. 主要管理美食大道餐飲點(diǎn)的整體全部酒水事宜，協(xié)助酒店主樓餐飲點(diǎn)，并主要負(fù)責(zé)奧西亞諾海底餐廳及Bread Street Kitchen餐廳的酒水事項(xiàng)，通過規(guī)劃，組織，指導(dǎo)和控制葡萄酒方面運(yùn)營和管理，協(xié)助管理人員運(yùn)行店面，確?？腿藵M意度達(dá)到最高，標(biāo)準(zhǔn)一致。

Job Summary? 工作簡述? Primarily responsible for acquiring and converting Wedding group leads allowing the Wedding groups segment to reach and/or exceed the departmental revenue and room nights targets. This role is based in Sanya and is customer facing, both within the Resort and visitation of local accounts.? 主要負(fù)責(zé)獲得及轉(zhuǎn)換潛在團(tuán)隊(duì)客戶使其達(dá)到或超過部門的收益目標(biāo)及間夜目標(biāo)。辦公點(diǎn)在三亞，負(fù)責(zé)度假村的對客服務(wù)及客戶的視察訪問。? Key Duties and Responsibilities? 關(guān)鍵職責(zé)? Proposals & Quotes: 提案及報(bào)價(jià)? ? Prepare all proposal and quotes which must be sent out within 24 hours of the initial enquiry in line with ASH standard template. 準(zhǔn)備所有提案和報(bào)價(jià)，必須在最初詢問的 24 小時(shí)內(nèi)根據(jù) ASH 標(biāo)準(zhǔn)模板發(fā)出。 ? Prepare all contracts – in line with ASH standard templates, ensuring that the contract has been signed by all relevant parties. 準(zhǔn)備所有合同 - 符合 ASH 標(biāo)準(zhǔn)模板，確保所有相關(guān)方簽署合同。? ? Secure all initial deposits related to the confirmed event, preparing any LPO in order to ensure swift payment is received. 確保與確認(rèn)事件相關(guān)的所有初始存款，準(zhǔn)備任何 LPO，以確保收到快速付款。? ? Ensure all activities related to proposal and quotes are entered into Delphi. 確保與提案和報(bào)價(jià)相關(guān)的所有活動都輸入到 Delphi 系統(tǒng)里。? ? Ensure that a detailed file is prepared – ready for handover to events management and all relevant documentation is presented at handover stage. 準(zhǔn)備一個(gè)詳細(xì)的文檔-能直接交接給會務(wù)管理且提供用于交接階段的所有相關(guān)文件。? Sales: 銷售? ? Manage a portfolio of Wedding accounts for which you will be responsible for their production, conversion of bookings along with the clients overall product knowledge (Direct clients, wedding planners, RSO / GSA’s) 負(fù)責(zé)管理的婚宴客戶檔案及其產(chǎn)量，與整體產(chǎn)品一起實(shí)現(xiàn)客戶預(yù)訂（地接社的第三方代理商，婚宴客戶，RSO /GSA）。? ? Present the unique features and benefits for ASH, position the Resort over and above competitors, monitoring competitors’ activities and rate positioning.? 介紹 ASH 的特色和優(yōu)點(diǎn)，將度假村定位在競爭對手以上，監(jiān)控競爭對手的活動和速度定位。 ? Ensure that all proposal and quotes sent out are followed up within 3-5 days, establishing client feedback and likely hood to confirm.? 確保發(fā)出的所有提案和報(bào)價(jià)在 3-5 天內(nèi)進(jìn)行跟進(jìn)，建立客戶反饋并確認(rèn)其可能性。? ? Negotiate where necessary on initial proposal costs and breakdown. Include value added extras and/or re-evaluate rates where applicable.? 在必要時(shí)協(xié)商初始建議費(fèi)用和細(xì)分。 包括增值額外費(fèi)用和/或適當(dāng)時(shí)重新評估費(fèi)用。 ?? Participate in site inspections, Wedding Fair and the creation of running orders as and when required and planned for in advance accordingly.? 參與現(xiàn)場視察，考察團(tuán)之旅，并在必要時(shí)提前安排合理的參觀。? ? Participate in relevant trade shows as and when required.? 在需要時(shí)參加相關(guān)的展會。? ? Identify relevant bookings where the assistance is required from the Director, MICE in order to secure the wedding business with ASH.? 在會務(wù)總監(jiān)協(xié)需要時(shí)協(xié)助相關(guān)的預(yù)訂，以確?；顒釉谌齺唩喬靥m蒂斯順利進(jìn)行。 Systems & Admin: 系統(tǒng)管理? ? Completion of all activities to be entered into the Delphi System being; sales call information update, client appointments, all telephone calls related to a specific book logged and recorded, all emails documented on specific booking.? 完成所有要進(jìn)入 Delphi 系統(tǒng)的活動; 銷售電話信息更新，客戶約會，與特定預(yù)定的相關(guān)所有電話的日志和記錄，所有電子郵件記錄在具體預(yù)訂中。? ? All proposal, quotes and contracts will be shared with the relevant departments – finance, reservation and the events team.? 所有提案，報(bào)價(jià)和合同將與相關(guān)部門共享-財(cái)務(wù)部，預(yù)定部和宴會部。? ? Detailed files to be completed with the relevant information pertaining to the wedding, ready to hand over to the Event Management team for execution of event.? 完成與婚宴相關(guān)的信息的詳細(xì)的文件，并可隨時(shí)交接給宴會管理團(tuán)隊(duì)執(zhí)行。? ? Weekly sales report to be compiled – detailing key achievements and market intelligence.? ?編輯每周銷售報(bào)告- 詳細(xì)介紹關(guān)鍵成果和市場情報(bào)。? ? Create and follow up on various in-house forms, such as client entertainments, complimentary upgrades and room bookings, fam trips etc.? 創(chuàng)建和跟進(jìn)各種內(nèi)部表單，如客戶娛樂，免費(fèi)升級和房間預(yù)訂，考察團(tuán)之旅表格等。? ? Plays an active role in the production of sales account plans for owned accounts, departmental sales plans and activities.? 在自有客戶，部門銷售計(jì)劃和活動的銷售經(jīng)營計(jì)劃方面發(fā)揮積極作用。? Finance: 財(cái)務(wù)? ? Ensure that the department achieves all budgeted revenue and room night targets.? 確保該部門實(shí)現(xiàn)所有預(yù)算收入和房間夜間目標(biāo)。? ? Ensure that you achieve or exceed personal revenue targets.? 確保您實(shí)現(xiàn)或超過個(gè)人業(yè)績目標(biāo)。? ? All deposits are requested and recorded for all events using the Delphi System? 所有活動及所有存款必須使用 Delphi 系統(tǒng)做記錄。? ? Ensure that all rates quoted are in line with the Yield Calendar as produced by the revenue department.? 確保所有報(bào)價(jià)與收益管理部生成的收益報(bào)表一致。? ? Ensure all paid deposit information is correctly entered into Delphi. 確保所有付費(fèi)存款信息正確輸入 Delphi 系統(tǒng)。? ? Weekly attendance at the ‘Business on the Books’ meeting, ensuring that all follow ups and updates are given related to your portfolio of enquires. Particularly attention must be made to those events that ASH ‘Must Win’.? 出席每周“已生成的訂單”會議，確保所有跟進(jìn)和更新都與詢價(jià)組合檔案相符。特別注意那些三亞亞特蘭蒂斯必勝的活動。? Marketing: 市場? ? Ensure that all databases are updated timely? 確保所有數(shù)據(jù)庫及時(shí)更新。? ? All packages and promotions are communicated to your account portfolio? 所有組合套餐和促銷活動都傳達(dá)到您的客戶檔案。 ? Collect data and examples on competitor Resorts marketing initiatives 收集有關(guān)競爭對手的數(shù)據(jù)和實(shí)例。? ? Make recommendations and suggestions regarding marketing campaigns for ASH 為 ASH 的營銷活動提出建議。 Leadership: 領(lǐng)導(dǎo)能力? ? To guide, advice coach and nurture Sales Executives and Sales Coordinator. 指導(dǎo)，訓(xùn)練和培訓(xùn)會務(wù)銷售副經(jīng)理和會務(wù)銷售主任。? ? To be actively involved in the recruitment, appraises performance management along with Assistant Manager and Sales Officer. 積極參與招聘，及會務(wù)銷售副經(jīng)理和會務(wù)銷售主任的績效評估管理。 General: 綜述? ? Co-ordinates with colleagues and representatives of other departments to ensure an efficient flow of communication 協(xié)調(diào)部門同事及其他部門的代表，確保高效溝通。? ? Participates in all departmental weekly meetings 參加所有部門每周會議。? ? Ensures departmental and personal objectives are being met, reviewed 確保部門和個(gè)人目標(biāo)得到滿足和評估。? ? In conjunction with Director, MICE Sales, personal objectives and action plans are completed, reviewed and updated. 連同總監(jiān)，會務(wù)銷售人員，共同完成、審查、更新個(gè)人目標(biāo)和銷售計(jì)劃。? ? Any other reasonable duties and tasks as directed by Director, MICE and VP, Sales 銷售副總裁和會務(wù)銷售總監(jiān)指導(dǎo)的任何其他合理的職責(zé)和任務(wù)。

Job Summary 職位簡述 To execute and to assist the F&B Division in managingtrainings and development function of the department ensuring that all，service and performance targets are achieved. 執(zhí)行并協(xié)助餐飲部管理部門的培訓(xùn)和發(fā)展職能，確保所有服務(wù)和績效目標(biāo)得以實(shí)現(xiàn)。? Key Duties and Responsibilities 主要義務(wù)和職責(zé) §Identifies departmental training needs and coordinate improvementplans with departmental trainers 確定各部門的培訓(xùn)需求與部門培訓(xùn)師協(xié)調(diào)改進(jìn)計(jì)劃。 §To facilitate customer service, supervisory and skills trainingworkshops 方便客戶服務(wù)，管理和技能培訓(xùn)的學(xué)習(xí)。 §Attend daily Food & Beverage operations meeting and share necessaryinformation of training and development of colleagues 參加日常會議室的操作和分享同事的培訓(xùn)和發(fā)展必要的信息 §Monitor and ensure that departmental trainings are conductedconsistently. 監(jiān)控并確保部門進(jìn)行持續(xù)培訓(xùn)。 §Manage and assist cross training initiatives within Food &Beverage 在餐飲部管理和協(xié)助交叉培訓(xùn)計(jì)劃 §Assist and prepare training plans for Internship, managementtrainees and new joiners program within Food & Beverage Division 協(xié)助并準(zhǔn)備管理培訓(xùn)及新員工的培訓(xùn)計(jì)劃 §Manage and facilitate departmental trainings for the Food &Beverage Division 管理和協(xié)助餐飲部的部門培訓(xùn) § Facilitate delivery of training programs as required by Learning andDevelopment of Atlantis Sanya 由三亞亞特蘭蒂斯學(xué)習(xí)和發(fā)展部來促進(jìn)培訓(xùn)項(xiàng)目。 § Ensures and monitor that monthly on the job trainings are in placed ineach area of the Food & Beverage Division. 保證和監(jiān)控，按部門的要求每月對崗位培訓(xùn)分區(qū)。 § Assigns and nominate management colleagues for off the job trainings asper requirement of Atlantis Sanya 根據(jù)三亞亞特蘭蒂斯的要求，指定管理人員進(jìn)行工作培訓(xùn) § Ensure departmental training targets are monitored and achieved aligningwith resort training targets 確保部門培訓(xùn)目標(biāo)得到監(jiān)控，并達(dá)到與度假培訓(xùn)目標(biāo)相一致的水平? § Coordinatewith Learning & Development to ensure consistency of trainings in the Food& Beverage Division of Atlantis Sanya 與學(xué)習(xí)與發(fā)展協(xié)調(diào)，確保亞特蘭蒂斯酒店餐飲部培訓(xùn)的一致性 § Utilize all development plans from Individual Performance Appraisalsthat individual team members’ requirements are achieved and that individual anddepartmental goals are followed through. 利用個(gè)人績效評估的所有發(fā)展計(jì)劃，個(gè)別團(tuán)隊(duì)成員的需求達(dá)到了，個(gè)人和部門的目標(biāo)同時(shí)實(shí)現(xiàn)。 § Conducts audit and assessment to individual team members related totraining needs and analysis. Assessments must follow LQA/IFH Mystery Shopperstandards 進(jìn)行審計(jì)和評估團(tuán)隊(duì)成員個(gè)人相關(guān)的培訓(xùn)需求分析。評估必須遵循 LQA/神秘顧客的標(biāo)準(zhǔn). § Conduct andfacilitate internal colleagues surveys for Food & Beverage Division allyear round to ensure it aligns with annual ‘CES’ 對公司內(nèi)部餐飲部員工進(jìn)行全年的調(diào)查，以確保其與每年的“CES”保持一致 § Ensures that all employees are fully conversant and product knowledge isup to date with the hotels facilities and services. 確保所有員工完全熟悉產(chǎn)品知識是最新的酒店設(shè)施和服務(wù)。 § Conduct a monthly product knowledge tests to maintain colleagues productknowledge levels 每月給同事進(jìn)行產(chǎn)品知識測試。 § Assist Departmental Trainers in their development and monitors theeffectiveness of their trainings 協(xié)助部門培訓(xùn)師發(fā)展并監(jiān)督他們的培訓(xùn)效果 § Assist,Formulate and Implements Quality Core Processes within Food & Beverage suchas formulating necessary Standards and Procedure required by the business. 協(xié)助、制定和實(shí)施內(nèi)部的質(zhì)量核心流程，如制定業(yè)務(wù)所需的標(biāo)準(zhǔn)和程序。 § Ensures and verifies that guests are receiving the best possible serviceavailable within the Front of House Operations that employees projectprofessionalism and are well trained and provide friendly and efficientservice, maintaining an atmosphere of tranquility. 確保并確認(rèn)客人正在接受最有效的服務(wù)，在他們的工作前，員工們都是專業(yè)的，受過良好的培訓(xùn)，提供友好和高效的服務(wù)，保持一種安靜的氛圍 § Verifies constantlythat the physical product in all aspects is consistent with the hotelstandards. 不斷地驗(yàn)證所有方面的產(chǎn)品是否符合酒店的標(biāo)準(zhǔn)。 § Ensures that all policies and procedure in regards to staff appearance,hygiene and sanitation are enforced. 確保所有有關(guān)人員外表、衛(wèi)生和環(huán)境衛(wèi)生的政策和程序都得到執(zhí)行 § Handles Food& Beverage Operational issues whenever required, including Resort &Avenue outlets, ensuring guest satisfaction at all time. 在需要的時(shí)候處理餐飲部運(yùn)營問題，包括酒店主樓及美食大道的所有餐飲點(diǎn)，確?？腿说臐M意

Job Responsibilities? 崗位職責(zé)： 1、Responsible for the development and launch of hotel OTA channels; 負(fù)責(zé)酒店OTA渠道開拓及上線； 2、Maintain and optimize policies on various OTA channels, evaluate, analyze, and monitor their effectiveness to achieve the goal of increasing hotel production 各大OTA渠道政策維護(hù)及優(yōu)化，效果評估、分析、監(jiān)測以達(dá)到酒店產(chǎn)量提升目標(biāo)； 3、Monitor online price trends dail 每日監(jiān)測線上價(jià)格走勢； 4、Capable of independently analyzing the advantages and characteristics of various channels, organizing and planning product promotions, regularly evaluating their effectiveness, and implementing subsequent plans 能獨(dú)立分析各大渠道的優(yōu)勢和特點(diǎn)，組織和策劃產(chǎn)品推廣，定期進(jìn)行效果評估，后續(xù)計(jì)劃和實(shí)施； 5、Good team spirit, strong execution ability and responsibility, independent thinking ability, observation and adaptability. 良好團(tuán)隊(duì)合作精神，較強(qiáng)的執(zhí)行力及責(zé)任心，獨(dú)立思考能力，觀察力和應(yīng)變能力。 崗位要求： 1、Have a high level of foreign language proficiency (English or Russian), able to read reservation letters and provide reception service 具有較高的外語水平（英語或俄語），能夠閱讀預(yù)定函電并進(jìn)行接待服務(wù)； 2、More than 2 years of work experience in the same hospitality industry, familiar with sales work in the hotel field; 2年以上同酒旅行業(yè)工作經(jīng)驗(yàn)，熟悉酒店領(lǐng)域的銷售工作； 3、Have a strong sense of team cooperation and strong team leadership skill 有較強(qiáng)的團(tuán)隊(duì)合作意識，及較強(qiáng)的團(tuán)隊(duì)領(lǐng)導(dǎo)能力。

Job Summary 工作簡述? To manage existing accounts and develop new business for the resort from the wholesale markets. 維持度假區(qū)在旅游批發(fā)市場現(xiàn)有客戶和開發(fā)新業(yè)務(wù)。 Key Duties and Responsibilities 關(guān)鍵職責(zé)? ? Based in Sanya this role is responsible for managing existing accounts and developing new accounts from the wholesale markets 維持度假區(qū)在旅游批發(fā)市場現(xiàn)有客戶和開發(fā)新業(yè)務(wù)。 ?? Responsible for growing and maintaining share of wholesale markets from assigned account base 負(fù)責(zé)指定旅游批發(fā)商市場份額的增長和維護(hù)。 ?? Contracting and developing relationships with wholesalers, travel agencies, tour operators and DMCs. 與旅行批發(fā)商，旅行社，旅游經(jīng)營者和地接社簽訂合同及發(fā)展合作關(guān)系。? ? Taking an entrepreneurial approach to dynamically leverage trade partnerships 運(yùn)用企業(yè)的經(jīng)營方法，對商業(yè)合作關(guān)系進(jìn)行動態(tài)的杠桿調(diào)節(jié)。? ? Representing Atlantis Sanya at trade shows when required 在需要時(shí)代表三亞亞特蘭蒂斯參加貿(mào)易展示會。 ?? Be fully updated with all related sales data and sales action plans, keeping in mind budget expectations, cost of sale and ROI analysis 全面更新所有相關(guān)的銷售數(shù)據(jù)和銷售行動計(jì)劃，同時(shí)考慮預(yù)期預(yù)算，銷售成本和投資回報(bào)率分析。? ? Maintain awareness of current and potential markets/trends/, coordinates all activities to maintain and increase revenue through added business volume and increased rate 意識當(dāng)前和潛在的市場/趨勢，協(xié)調(diào)所有活動，通過增加業(yè)務(wù)量和增長率來維持和增加收益。 ?? Procures new and repeat business for the resort by monitoring contact with: tour operators, wholesalers, travel agencies, and professional associations within local, regional and international markets. 通過與當(dāng)?shù)兀瑓^(qū)域和國際市場上的旅游經(jīng)營者，旅游批發(fā)商，旅行社和專業(yè)協(xié)會進(jìn)行監(jiān)督聯(lián)系，為度假區(qū)獲得新的和重 復(fù)的業(yè)務(wù)。 ?? Creates and implements special programs to achieve greater productivity through: 通過個(gè)人電話銷售保持與旅游批發(fā)商和旅游經(jīng)營者聯(lián)系-至少每天三個(gè)電話銷售： ?o Increasing average rates 提高平均價(jià)格 o Increasing occupancy 增加入住率 o Increasing business volume during difficult periods 在困難時(shí)期增加業(yè)務(wù)量 ?? Act as a single point of contact for each assigned account / territory 作為每個(gè)指定客戶和區(qū)域的單一聯(lián)系人。 ?? Monitor & act upon market feedback to support relevant changes 監(jiān)控并根據(jù)市場反饋采取行動，適應(yīng)市場變化。 ?? Communicate effectively to all sales colleagues relevant issues to own / teams accounts in order to maximize market penetration 與所有銷售同事有效溝通相關(guān)事宜，擁護(hù)自己/團(tuán)隊(duì)客戶，以最大化市場滲透。 ?? Responsible for 100% account penetration by establishing a close working relationship at all levels within own accounts 通過建立起不同級別客戶的緊密合作關(guān)系，將客戶滲透率做到 100%。 ?? Identify all sales opportunities and secure for the group 識別所有的銷售機(jī)會并對其有把握。 ? Maintain and grow positive customer and partner relationship 維護(hù)和發(fā)展積極的客戶和合作伙伴關(guān)系。 ?? Set & meet customer/partner expectations with all accounts 堅(jiān)持并滿足所有客戶/合作伙伴期望。 ?? Responsible for managing all relevant KPI’s related to own accounts 負(fù)責(zé)管理與自己的帳戶相關(guān)的所有相關(guān) KPI。

1、?Ensureguests are welcomed by staff, seated and attended to warmly and courteously atall time and address guest issues during service according to company procedure. 確?？腿耸艿絾T工的及時(shí)歡迎，一直熱情周到，并根據(jù)公司政策及標(biāo)準(zhǔn)解決客戶問題； 2、Maintain acomplete understanding of all policies, procedures, standards, specifications,guidelines and training programmes. 確保對所有政策，程序，標(biāo)準(zhǔn)，規(guī)格，準(zhǔn)則和培訓(xùn)計(jì)劃時(shí)刻有著全面深刻地了解； 3、?Ensurecompany objectives are achieved in regard to sales, service, quality,appearance and sanitation of the establishment through the training ofemployee’s whist maintaining a positive and productive working environment. 通過培訓(xùn)員工的維持積極和富有成效的工作環(huán)境來確保企業(yè)的銷售，服務(wù)，質(zhì)量，外觀和衛(wèi)生設(shè)施的目標(biāo)； 4、Overseeemployment performance appraisals are followed and completed on a timely basis. 監(jiān)督員工績效考核按時(shí)跟進(jìn)和完成； 5、Maintain acomprehensive knowledge of the menu and an understanding of the wine list upselling to guests when appropriate. 保持對餐廳菜單的全面了解，并懂得運(yùn)用正確的葡萄酒知識，以便在適當(dāng)時(shí)向客人積極銷售產(chǎn)品； 6、?Proactivelycommunicate with the kitchen regarding menu changes, availabilities andspecials. 隨時(shí)主動與廚房團(tuán)隊(duì)交流溝通菜單的更改、菜品的可用性及每日特薦菜品等信息； 7、Ensure thatstaffing requirements are addressed and applicants selected according tocompany procedures. 確保餐廳人員配備要求得到解決，候選人錄取根據(jù)公司有關(guān)程序和要求進(jìn)行篩選和錄用； 8、?Ensureadherence to cash handling and reconciliation procedures in accordance withcompany policy. 確?，F(xiàn)金處理和對賬程序嚴(yán)格遵守公司規(guī)定并按照政策執(zhí)行； 9、Managerelevant reporting and analysis of the outlet to ensure cost effective goalsare being met and surpassed. 管理餐廳的相關(guān)報(bào)告和分析，以確保成本效益目標(biāo)的達(dá)成并努力超越； 10、 ?Works as ateam, liaises and coordinates with team, peers and other senior managers of alldivisions. 以良好的團(tuán)隊(duì)意識與團(tuán)隊(duì)成員及別部門管理層進(jìn)行有效協(xié)調(diào)溝通； 11、 ?Executes anyother work or responsibility within his scope of duty given by the superior. 協(xié)助上級執(zhí)行完成相應(yīng)職責(zé)工作。

- 負(fù)責(zé)整個(gè)西廚房的日常運(yùn)營及管理 -?確保出品標(biāo)準(zhǔn)得以有效管控. - 確保食品衛(wèi)生及安全標(biāo)準(zhǔn) - 確保庫存運(yùn)轉(zhuǎn)良好. -?設(shè)備用具的維護(hù)狀況，及時(shí)報(bào)損及跟進(jìn)維護(hù)和維修 -?及時(shí)匯報(bào)運(yùn)營問題, 。 - 全面負(fù)責(zé)食品成本, 能源成本及廚具養(yǎng)護(hù). -?積極提高廚房效率, 提高客戶滿意度. - 與餐廳經(jīng)理緊密合作. 崗位要求： - 具有較強(qiáng)的溝通能力 - 工作積極主動 - 具有較強(qiáng)的團(tuán)隊(duì)合作精神 - 國際品牌同崗位工作經(jīng)驗(yàn)優(yōu)先考慮

Key Duties and Responsibilities 主要義務(wù)和職責(zé) To ensure that the quality levels of kitchen production and presentation are maintained at their highest level at all times 確保廚房食品質(zhì)量及出品時(shí)刻保持最高水準(zhǔn) To attend the daily kitchen briefings organized by Vice President Culinary 參與每天由餐飲出品副總裁組織的部門例會 To demonstrate excellent product knowledge of all food and special functions held at the resort 準(zhǔn)確掌握所有食物的產(chǎn)品知識，以及酒店內(nèi)舉行的特殊活動 To review monthly forecast and schedule resources accordingly 根據(jù)月度預(yù)測來相應(yīng)備料 To ensure menus are updated and seasonal changes are made in conjunction with the menu cycles 確保菜單及時(shí)更新并有季節(jié)性變化? To establishes and maintains smooth work relationships in the kitchen. 確保時(shí)刻控制本廚房食品成本 To conduct regular checks on all food products for any expired item. 定期檢查本廚房內(nèi)有無任何過期食品 To supervise the undertaking of physical asset inventories on scheduled month. 監(jiān)督月度固定資產(chǎn)的盤點(diǎn) To conduct performance appraisals for kitchen employee 指導(dǎo)廚房員工完成績效考評 To assist in the process of recruiting new employee for the respective kitchen 協(xié)助各廚房招聘新員工 To perform any additional or special duties, as directed by a superior 根據(jù)管理人員的安排，完成其它額外或特殊任務(wù) To maintain the highest levels of personal hygiene and grooming at all times, as per standard 根據(jù)酒店相關(guān)標(biāo)準(zhǔn)，時(shí)刻保持個(gè)人衛(wèi)生及形象 To attend all training carried out by the Training Department. 根據(jù)本廚房負(fù)責(zé)人的安排參加培訓(xùn)部的所有培訓(xùn) To ensure excellent communication and working relationships with colleagues are maintained and contribute to the team spirit. 確保同事間維持良好的溝通及工作關(guān)系，倡導(dǎo)團(tuán)隊(duì)精神 To ensure that a safe, hygienically fit the working environment is maintained at all times and reports any concerns or faults immediately to the immediate supervisor. 確保工作環(huán)境的安全及衛(wèi)生，一旦發(fā)現(xiàn)任何隱患或錯(cuò)誤，立即報(bào)告給你的直接上級 ? To ensure all fixed assets and equipment are well maintained. 確保所有固定資產(chǎn)及設(shè)備都保持良好的狀態(tài) ? To ensure all activities are carried out honestly, ethically, and within the parameters of the Chinese Law. 確保在酒店內(nèi)的所有活動都做到誠實(shí)、有道德并且符合中國法律 ? To work closely with the HACCP manager? 同食品安全衛(wèi)生經(jīng)理密切合作 ? To make HACCP standards a priority for the department 將食品安全衛(wèi)生相關(guān)規(guī)定和標(biāo)準(zhǔn)作為廚房工作的重點(diǎn) ? To follow the standard recipes given to perfection. 時(shí)刻嚴(yán)格遵守酒店的標(biāo)準(zhǔn)食譜 ? To inform Culinary VP directly if there is any issue with recipes, cooking methods, ingredients, or costing. 如果有關(guān)于食譜、烹飪方法、原材料或成本方面的問題，應(yīng)立即通知廚房副總廚等廚房負(fù)責(zé)人?? Competencies 能力要求 Minimum 5 years as cuisine master chef 至少5年主廚經(jīng)驗(yàn) Hotel experience menu and concept creation skill 酒店菜單和概念創(chuàng)作能力 Cost control skill 成本控制技能 Staff management skill 工作人員管理技能 Basic computer skill 基本電腦技能 Control daily order and quality check 控制日常訂單和質(zhì)量檢查 Basic HACCP standards skill 基本HACCP標(biāo)準(zhǔn)技能

Job?Summary 職位簡述 To?oversee?the?front?office?and?back?office?operation,?lobby,?coordinates?and?monitor?that?all? guests'?arrival,?departure?and?in-house experiences?are?as?per?resort?standards 監(jiān)督前廳部和辦公室的運(yùn)作，大堂，協(xié)調(diào)和監(jiān)督所有客人的到達(dá)，離開和入住的經(jīng)驗(yàn)是按照度假標(biāo)準(zhǔn)來做的。 Key?Duties?and?Responsibilities 主要義務(wù)和職責(zé) Adhere?to?all?Resort?rules?and?regulations?as?per?Service?Standard?Policies?and?procedures. 堅(jiān)持所有酒店規(guī)章按照服務(wù)標(biāo)準(zhǔn)的政策和程序操作。 Ensure?the?reception?team?work?with?a?sales?focused?attitude?and?are?aware?of?sales?opportunities?within?the?resort?which?will?assist?with?the maximization?of?revenue. 確保前臺有銷售人員專注的態(tài)度接待客人，并了解酒店內(nèi)的所有銷售機(jī)會，這將有助于實(shí)現(xiàn)收入最大化。 Ensure?all?team?members?are?aware?of?all?room?revenue?targets?and?are?kept?informed?of?performance?results. 確保所有團(tuán)隊(duì)成員都知道所有的收入目標(biāo)，并保持對業(yè)績結(jié)果的了解。 Ensure?a?consistently?high?standard?of?presentation?is?maintained?for?both?the?department?and?the?team?members. 確保部門和團(tuán)隊(duì)成員維持一致的高標(biāo)準(zhǔn)。 Oversee?day?to?day?operations?ensuring?resort?standards?are?adhered?to?and?maintained?by?all?team?members. 監(jiān)督日常運(yùn)作，確保所有團(tuán)隊(duì)成員遵守和維護(hù)度假村標(biāo)準(zhǔn)。 Implement?a?full?training?plan?within?the?reception?to?develop?all?personnel?to?their?full?potential. 在接待時(shí)實(shí)施完整的培訓(xùn)計(jì)劃，使所有人員充分發(fā)揮他們的潛能。 Review,?maintain?and?implement?systems?and?procedures?as?directed. 對審查，維護(hù)和實(shí)施的系統(tǒng)流程，進(jìn)行明確指引。 Review?the?departmental?objectives?and?drive?to?achieve?it. 審查部門的目標(biāo)并實(shí)現(xiàn)它。 Skills,?Experience?&?Educational?Requirements 技能、經(jīng)驗(yàn)和教育要求 Strong?interpersonal?skills 較強(qiáng)的人際交往能力 3?years?&?above?same?position?working?experience?is?a?must 必須具有三年及以上的同崗位管理經(jīng)驗(yàn) Strong?customer?service?focus 較強(qiáng)的顧客服務(wù)關(guān)注度

Job Summary 工作職能總結(jié) As a Restaurant Manager your role is to assist the Assistant Director/Director of Food and Beverage in achieving the stated objectives in sales, cost control and employee retention whilst ensuring the highest standard of guest experience. 作為餐廳經(jīng)理，您的角色是協(xié)助餐飲副總監(jiān)/餐飲總監(jiān)達(dá)成銷售，成本控制和員工保留的既定目標(biāo)，同時(shí)確?？腿梭w驗(yàn)的最高標(biāo)準(zhǔn)。 Key Duties and Responsibilities 關(guān)鍵角色和職責(zé) Ensure guests are welcomed by staff, seated and attended to warmly and courteously at all time and address guest issues during service according to company procedure. 確?？腿耸艿絾T工的及時(shí)歡迎，一直熱情周到，并根據(jù)公司政策及標(biāo)準(zhǔn)解決客戶問題。 Maintain a complete understanding of all policies, procedures, standards, specifications, guidelines and training programmes. 確保對所有政策，程序，標(biāo)準(zhǔn)，規(guī)格，準(zhǔn)則和培訓(xùn)計(jì)劃時(shí)刻有著全面深刻地了解。 Ensure company objectives are achieved in regards to sales, service, quality, appearance and sanitation of the establishment through the training of employee’s whist maintaining a positive and productive working environment. 通過培訓(xùn)員工的維持積極和富有成效的工作環(huán)境來確保企業(yè)的銷售，服務(wù)，質(zhì)量，外觀和衛(wèi)生設(shè)施的目標(biāo)。 Oversee employment performance appraisals are followed and completed on a timely basis. 監(jiān)督員工績效考核按時(shí)跟進(jìn)和完成。 Ensure reservations are maximised within the restaurant in liaison with Reception and the central reservations team. 與前臺接待及預(yù)定中心一起協(xié)作以確保餐廳預(yù)訂量最大化。 Maintain a comprehensive knowledge of the menu and an understanding of the wine list up selling to guests when appropriate. 保持對餐廳菜單的全面了解，并懂得運(yùn)用正確的葡萄酒知識，以便在適當(dāng)時(shí)向客人積極銷售產(chǎn)品。 Proactively communicate with the kitchen regarding menu changes, availabilities and specials. 隨時(shí)主動與廚房團(tuán)隊(duì)交流溝通菜單的更改、菜品的可用性及每日特薦菜品等信息。 Ensure adherence to cash handling and reconciliation procedures in accordance with company policy. 確保現(xiàn)金處理和對賬程序嚴(yán)格遵守公司規(guī)定并按照政策執(zhí)行。 Identify business opportunities which provide greatest return on investment aligned with company strategy. 尋找符合公司戰(zhàn)略的最大投資回報(bào)商業(yè)潛在機(jī)會。 Manage relevant reporting and analysis of the outlet to ensure cost effective goals are being met and surpassed. 管理餐廳的相關(guān)報(bào)告和分析，以確保成本效益目標(biāo)的達(dá)成并努力超越。 Maintain responsibility for leading, inspiring and motivating the restaurant team to achieve workforce stability, productivity and loyalty. 保持對領(lǐng)導(dǎo)、鼓勵(lì)和激勵(lì)餐廳團(tuán)隊(duì)的責(zé)任，保證員工工作的穩(wěn)定性、效率以及忠誠度。 Works as a team, liaises and coordinates with team, peers and other senior managers of all divisions 以良好的團(tuán)隊(duì)意識與團(tuán)隊(duì)成員及別部門管理層進(jìn)行有效協(xié)調(diào)溝通。 Executes any other work or responsibility within his scope of duty given by the superior 協(xié)助上級執(zhí)行完成相應(yīng)職責(zé)工作。

Job Summary 職位簡述 To assist Owner’s Representative to plan, organize and guide all process of? owner office to ensure a memorable arrival & departure experiences as well as quality reception service that is consistent with SOPs. 協(xié)助業(yè)主代表計(jì)劃、組織和指導(dǎo)業(yè)主方的工作，確保為業(yè)主方客人提供難忘的體驗(yàn)以及根據(jù)標(biāo)準(zhǔn)運(yùn)營程序提供高質(zhì)量的接待服務(wù)。

【職責(zé)內(nèi)容】 (1)全面管理美容院合理安排事務(wù),負(fù)責(zé)美容師的工作和培訓(xùn),有權(quán)利招聘和解雇美容師; (2)負(fù)責(zé)主持美容院的晨會,并耐心解決晨會提出的問題,保證達(dá)到效果; (3)制定美容師銷售目標(biāo)和計(jì)劃,并定期總結(jié),保證完成銷售任務(wù); (4)幫助美容師制定銷售任務(wù),并幫助分析業(yè)績,保障任務(wù)的完成; (5)做好銷售預(yù)測,調(diào)整美容師心態(tài),及時(shí)幫助美容師協(xié)調(diào)整個(gè)美容院; (6)隨時(shí)巡查美容院,及時(shí)發(fā)現(xiàn)問題,如:美容師的工作狀態(tài),顧客的反饋和美容院內(nèi)的環(huán)境衛(wèi)生,并記錄在案,做到有根有據(jù),保證及時(shí)解決問題; (7)管理和調(diào)節(jié)顧客,保證顧客的服務(wù)和利益,做到電話回訪和現(xiàn)場回訪; (8)定期做好與美容師和顧客的溝通,良好協(xié)調(diào)美容院各個(gè)工作環(huán)節(jié),保證經(jīng)營的順利進(jìn)行; (9)不定期查美容師的工作筆記,并批改筆記,以提高美容師的素質(zhì),及時(shí)發(fā)現(xiàn)解決問題; (10)制定培訓(xùn)計(jì)劃,并保證及時(shí)有效的實(shí)施提升美容院的整體運(yùn)作; (11)做好美容院的財(cái)務(wù)管理,每周、每月盤查財(cái)務(wù)貨品,負(fù)責(zé)財(cái)務(wù)的收支平衡。

【崗位職責(zé)】 1、對所有的理療項(xiàng)目和服務(wù)做到高度專業(yè)的水準(zhǔn)。 2、在表格、文件夾和柜子里更新所有的美容評估卡、優(yōu)待券、美容項(xiàng)目，累記所有美容產(chǎn)品。 3、協(xié)助接待自己工作區(qū)域內(nèi)的所有賓客。 4、在理療房里要細(xì)心的照顧好賓客，提供滿意的服務(wù)。 5、處理有關(guān)賓客理療的注意事宜。 6、確保所有的理療項(xiàng)目都按照酒店的標(biāo)準(zhǔn)執(zhí)行。 7、更新水療的美容、按摩技術(shù)和產(chǎn)品知識。 8、確保所有的護(hù)理間要基礎(chǔ)于健康、安全和衛(wèi)生標(biāo)準(zhǔn)來打掃干凈和維護(hù)。 【崗位要求】 1、儀表大方，熟悉美容產(chǎn)品和手法； 2、持有美容師證書者、有美容院及大型會所工作經(jīng)驗(yàn)者優(yōu)先考慮； 3、良好的語言表達(dá)能力，善于溝通，服務(wù)意識強(qiáng)，工作耐心細(xì)致； 4、吃苦耐勞，愛崗敬業(yè)，良好的個(gè)人素質(zhì)，較高的職業(yè)素養(yǎng)和道德； 5、性格開朗樂觀，積極向上，團(tuán)隊(duì)協(xié)作能力強(qiáng)。

一、具備景區(qū)或商場招商同崗位經(jīng)驗(yàn)三年以上； 二、良好的溝通表達(dá)技能及協(xié)調(diào)能力。

招聘需求人數(shù)：1人 餐飲管培生1人 一、項(xiàng)目介紹 管培生項(xiàng)目為24個(gè)月，前6個(gè)月在三亞·亞特蘭蒂斯度假區(qū)各部門輪崗，熟悉及了解各部門工作細(xì)則和流程。后18個(gè)月由上海復(fù)星集團(tuán)分配輪崗崗位，每六個(gè)月一次輪崗，將會有機(jī)會前往復(fù)星集團(tuán)旗下海外產(chǎn)業(yè)進(jìn)行輪崗。此項(xiàng)目主要目的是培養(yǎng)管培生成為重點(diǎn)人才，未來成為一線管理者。 1、深度參與部門的運(yùn)作過程及決策制定； 2、承擔(dān)一定的工作任務(wù)并推動達(dá)成； 3、對日常工作流程中出現(xiàn)的問題，提出改善建議，提升工作效率； 4、在現(xiàn)有產(chǎn)品基礎(chǔ)上，不斷創(chuàng)新，持續(xù)迭代。 二、崗位要求 1、國內(nèi)外知名院校2024屆應(yīng)屆畢業(yè)生本科及以上學(xué)歷，傾向理工類專業(yè)及酒店旅游類專業(yè)。 2、對事物有探索和鉆研精神，愿意接受具有挑戰(zhàn)性的任務(wù)。 3、具有良好的問題分析和總結(jié)能力，邏輯思考能力及獨(dú)立思考和判斷能力并具有國際化視野。 4、有較好的溝通協(xié)調(diào)能力、書面表達(dá)能力和演講表達(dá)能力強(qiáng)，能熟練使用英文作為工作語言。 5、對文旅酒店行業(yè)了解并熱愛此行業(yè)。 三、福利待遇 1、入職即享有資深主管級別待遇。 2、學(xué)習(xí)多方位的在線課程及與人力資源總監(jiān)一對一面談指導(dǎo)。 3、包食宿，宿舍配套免費(fèi)員工餐廳（一日三餐，酒店一日四餐），免費(fèi)健身房。 4、上下班往返酒店免費(fèi)接送班車。 5、每人每年水族館、水世界、C秀門票各四張。 四、招聘流程 投遞簡歷→簡歷初篩（如初篩通過，會在五個(gè)工作日內(nèi)聯(lián)系）→初試（人力資源部）→復(fù)試（部門負(fù)責(zé)人、總裁）→發(fā)送Offer 具體面試時(shí)間和形式以電話/企業(yè)微信信息通知為準(zhǔn)。

Job Summary? 職位簡述? To co-ordinate and oversee all resort operations in the absence of the Resort Managment or designate during nights. To ensure the safety and security of guests.? 在度假村管理層不當(dāng)值的情況下，夜班經(jīng)理協(xié)調(diào)和監(jiān)督所有的度假村的夜間運(yùn)營工作，確?？腿说陌踩? Key Duties and Responsibilities? 主要義務(wù)和職責(zé)?? ? Attending Night shift meeting.? ? 參加夜班交班會議。? ? Conduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and ? Beverage Outlets, Public Areas, Car Parking.? ? 在上班期間對大堂和后臺區(qū)域進(jìn)行檢查，包括前廳、客房、大堂、餐廳、公共區(qū)域、停車場等。? ? Work closely with security to maintain safety in the Hotel.? ? 與安全部門緊密合作，確保酒店的安全。? ? Ensure all team members are aware of all room revenue targets and are kept informed of performance results.? ? 確保所有團(tuán)隊(duì)成員都知道所有的收入目標(biāo)，并保持對業(yè)績結(jié)果的了解。? ? Review VIP arrival& special events.? ? 檢查貴賓的到達(dá)和特別會議。? ? Prepare the DOR (Daily Operations Report) and send it to the superiors, review all complaints and ensure the closure of all pending complaints.? ? 準(zhǔn)備好(每日運(yùn)營報(bào)告)并將其發(fā)送給上級，查看所有投訴，確保所有未決投訴的跟進(jìn)。? ? Ensure all non-guaranteed reservations are released at the appointed time.? ? 確保所有非擔(dān)保預(yù)訂在指定時(shí)間內(nèi)釋放。? ? Adhere to the resort selling strategy by ensuring the use of correct rates.?? ? 確保所有的預(yù)訂都是通過專業(yè)的方式來處理，確?？腿藭砀囝A(yù)訂。? ? Ensure guests are communicated and assisted in an efficient, warm and professional manner by all team members.? ? 確保團(tuán)隊(duì)成員以以高效、熱情、專業(yè)的態(tài)度與客人溝通和協(xié)助。 ? Oversee Night operations ensuring resort standards are adhered to and maintained by all team members.? ? 監(jiān)督夜間運(yùn)作，確保所有團(tuán)隊(duì)成員遵守和維護(hù)度假村標(biāo)準(zhǔn)。? ? Overlook the entire Hotel operating during the night shift operation.? ? 夜班期間要檢查所以運(yùn)營部門的工作。? ? Be aware of all emergency procedures during night shift operation.? ? 在夜間值班時(shí)注意所有的緊急程序? ? Ensure a consistently high standard of presentation is maintained for both the department and the team members.? ? 積極評價(jià)客人的意見和反饋，與團(tuán)隊(duì)成員溝通，并實(shí)施措施以提高客人的滿意度。? ? Have full knowledge of all products and services provided by the resort and in the local area.? ? 充分了解度假村和當(dāng)?shù)氐貐^(qū)提供的所有產(chǎn)品和服務(wù)。? ? Implement a full training plan within the reception to develop all personnel to their full potential during Night shift.? ? 在前臺執(zhí)行一個(gè)完整的培訓(xùn)計(jì)劃，在夜間班期間培養(yǎng)所有的員工充分發(fā)揮他們的潛能。? ? Conduct Annual Appraisals with all team members and ensure follow-up of targets for team members are being followed up and monitored.? ? 檢查、維護(hù)和執(zhí)行系統(tǒng)和程序。? ? Ensure Night shift handover is conducted in a professional and constructive manner.? ? 確保夜班交接班以專業(yè)和建設(shè)性的方式進(jìn)行。? ? Regularly spot check duty shift checklists to ensure tasks are completed.? ? 定期檢查值班檢查表，確保任務(wù)完成。? ? Spot check passport scans to ensure accuracy as per Sanya Authorities requirements for transfers.

職責(zé)和義務(wù)：? 1. 按照酒店宣傳品和廣告的標(biāo)準(zhǔn)制作設(shè)計(jì)。? 2. 為市場傳訊經(jīng)理提供所有宣傳品和廣告的設(shè)計(jì)方面的技術(shù)支持。 3. 準(zhǔn)備每周工作報(bào)告給市場傳訊經(jīng)理。? 4. 維護(hù)酒店形象。? 5. 參加酒店促銷活動。? 6. 與市場傳訊經(jīng)理合作，確保在所有飯店宣傳品、廣告及媒體報(bào)道都給 飯店帶來最優(yōu)良的形象宣傳。? 崗位要求 1. 具備互聯(lián)網(wǎng)及電子商務(wù)方面的知識。? 2. 使用電腦平面設(shè)計(jì)，相片處理、印刷編輯軟件。 精通PS\AI等設(shè)計(jì)軟件。 3. 了解IBM 和蘋果電腦的使用。 4. 精通攝影攝像技能。

1、協(xié)助銷售總監(jiān)、副總監(jiān)創(chuàng)造水世界，水族館，海豚灣的營業(yè)收入。 2、聯(lián)系與發(fā)展符合亞特蘭蒂斯要求的地接旅行社、旅游批發(fā)商、旅行代理商、旅游經(jīng)營者、學(xué)校、協(xié)會和公司。 3、 通過銷售拜訪，電話銷售和書面溝通的形式與地接旅行社，旅游批發(fā)商和旅游公司保持密切的合作關(guān)系。 4、 根據(jù)銷售計(jì)劃，籌備與執(zhí)行策略活動。 5、 根據(jù)營銷計(jì)劃方案，協(xié)助銷售總監(jiān)/副總監(jiān)執(zhí)行落實(shí)營銷活動。 6、 在必要時(shí)代表亞特蘭蒂斯水世界，水族館，海豚灣參加貿(mào)易展示會、研討會及展會。 7、尋找渠道開發(fā)的創(chuàng)新思路，增加水世界、水族館、海豚灣增加曝光率并帶動顧客的消費(fèi)需求。? 8、定期分析當(dāng)前和潛在市場的動態(tài)以及競爭對手的市場活動。 9、參加每周銷售例會，匯報(bào)工作內(nèi)容，交流想法和思路以確保團(tuán)隊(duì)有效溝通。 10、 在不影響正常售票的前提下，同水世界運(yùn)營團(tuán)隊(duì)緊密合作，執(zhí)行所有方案計(jì)劃。 11、 審查水世界、水族館、海豚灣的每日統(tǒng)計(jì)數(shù)據(jù)，充分了解業(yè)務(wù)目標(biāo)要求。 12、 合理追蹤月度，季度和年終收入統(tǒng)計(jì)。

崗位職責(zé) 1、負(fù)責(zé)客房部的整體經(jīng)營和運(yùn)作；分配督導(dǎo)員工工作，制定工作計(jì)劃。 2、確保部門成本及各項(xiàng)費(fèi)用，得以良好的控制。 3、根據(jù)酒店的運(yùn)營標(biāo)準(zhǔn)，隨時(shí)對房間和設(shè)施設(shè)備及各項(xiàng)物品進(jìn)行檢查。 4、制定部門的年度預(yù)算，并確保部門的經(jīng)營費(fèi)用控制在預(yù)算之內(nèi)。 5、檢查客房部的設(shè)施和管理，抽查及提升本部門整體工作質(zhì)量及工作效率。 6、組織編制部門工作程序及工作考評。 崗位要求 1、積極主動，有較強(qiáng)的溝通能力。 2、有3年以上同星級客房管理工作經(jīng)驗(yàn)。 3、熟悉客房部專業(yè)知識，熟練使用電腦。 4、掌握熟悉客房管理、服務(wù)流程和質(zhì)量標(biāo)準(zhǔn)。 5、具有組織協(xié)調(diào)能力、應(yīng)變能力、經(jīng)營能力以及文字表達(dá)能力和信息管理能力。

1、擬定洗衣房預(yù)算，嚴(yán)格控制洗滌原料及各類物資的質(zhì)量，成本，確保消耗和總生產(chǎn)量的平衡，完成計(jì)劃指標(biāo)。 2、與布草、員工制服等使用部門及時(shí)溝通，不斷提高洗滌質(zhì)量，保證供應(yīng)。 3、與工程部協(xié)作，做好機(jī)械設(shè)備和洗滌工具的維修保養(yǎng)，確保各部位運(yùn)轉(zhuǎn)正常。 4、督導(dǎo)，檢查布草，洗滌用品等的盤點(diǎn)工作，合理控制使用量及儲備量，避免流失與浪費(fèi)。 5、完成上級指派的其他任務(wù)。