進行日常的管理、指導(dǎo)及領(lǐng)導(dǎo)工作,并確保該部門能執(zhí)行廣州富力麗思卡爾頓酒店與麗思卡爾頓酒店公司的標準達到工作目標且員工工作表現(xiàn)符合要求。另須確保酒店的通訊系統(tǒng) 運作正常且對客人提供有禮、高效的電話服務(wù)。
PABX Manager provides day-to-day supervision,direction and leadership to all staff in accordance with the objectives, performance and qualitystandard established by The Ritz-Carlton Hotel Company.? Ensures? that?the? communication? system?of? hotel? is?well? maintained? and?guest communication handled politelyand efficiently.
1.以身作則,達到目標,成為“與客人保持情感 聯(lián)系”的榜樣。Be a role model ofCustomer Engagement.
2.支持并執(zhí)行酒店所介紹的所有客人的認知計劃。Supports and carryout all guest recognition programs implemented by Hotel.
3.監(jiān)督及指導(dǎo)全體員工在日常工作中確保執(zhí)行酒店的政策及標準工作程序。Supervises and guides allstaff to ensure that hotel ’s policies and procedures are adhered to.
4.創(chuàng)造一個積極、高動力的工作環(huán)境,更好地推動及發(fā)揚團隊精神。Creates a positiveand highly motivated working environment that promotes and develops teamwork.
5.維持一貫的麗思卡爾頓酒店公司和廣州富力麗思卡爾頓酒店的服務(wù)標準。Maintains The Ritz-Carlton Hotel Company andThe Ritz-Carlton Guangzhou service standards.